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PREPARATION
Place the heater on a firm, level surface and plug into a grounded 120 V, 60 Hz power outlet and turn on
the power switch on the rear of the unit . Only operate heater in upright position .
Insert two AAA batteries into the remote control before using (batteries not included) . *(Not all products
will include a remote control .)
Please note that infrared heaters do not heat like a traditional space heater . You should not expect
infrared heaters to blow hot air like a traditional space heater . Infrared heaters heat objects not air .
Infrared heaters are intended to supplement an already heated, insulated room . Square footage
specifications assume a single enclosed room not an entire home . Infrared heaters do not heat through
walls, floors, and are not intended to replace a main heat source . Infrared heat can take at least 24
hours to warm a room but operate much more efficiently to maintain the desired temperature . Infrared
heaters will not work well in uninsulated unheated spaces like screened in porches, RV's, garages,
unheated basements, etc .
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
The heater
1 . The power cord is not plugged in .
does not turn
on .
2 . The electricity at the main fuse
3 . The battery in the remote control
4 . The thermostat on the heater
The heater
1 . The heater has overheated .
displays an
error code
"E1"
2 . Insufficient power to the unit
3 . Insufficient air flow to the heater .
The heater
1 . Temperature sensor not
displays an
error code
"E2"
box is not working .
is dead .
is set lower than the room
temperature .
functioning properly .
CORRECTIVE ACTION
1 . Plug the power cord into an electrical
outlet .
2 . Check the electricity at the main fuse
box .
3 . Replace the batteries in the remote
control .
4 . Increase the thermostat temperature
on the heater for a higher heat setting .
1 . Unplug the heater from the wall, wait a
few seconds then plug the power cord
back in .
2 . Make sure the unit is plugged into
a dedicated 3-prong outlet, with no
extension cords or surge protectors .
3 . Move the unit at least 3ft from the wall .
1 . Please contact technical support .
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