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Troubleshooting Tips
Troubleshooting tips
Troubles
Reason
Washing machine
cannot start up
Door cannot be
Machine's safety protection
opened
design is working.
NTC is damaged and heating
Heating fault
pipe is aging.
The connection between inlet
pipe or outlet hose and tap or
Water leakage
washing machine is not tight.
Drain pipe is blocked.
Water is
The inlet pipe is not connected
leaking from
firmly.
the bottom of the
Outlet hose has water leakage.
machine
Power is disconnected.
Indicator or
PC board has problems.
display does
Harness has connection
not light.
problem.
Scap residue
Detergent
Washing powder is dampened
residues in the
and agglomerated.
box
Washing effects
The clothes are too dirty.
are not good
Insufficient detergent quantity.
Abnormal noise
Great vibration
Solution
Check if the door is closed tightly.
Check if power plug is inserted well.
Check if water supply tap is opened.
Check if button "On/Off" is pressed.
Check if button "Start/Pause" is pressed.
Disconnect the power.
Can normally wash the clothes.
Cannot wash with heating.
Contact service center promptly.
Check all
c
onnections.
Clean up outlet hose and ask a
specialized person to repair it when
necessary.
Fix the inlet pipe.
Replace the drain hose.
Check if the power is shut down and
power plug is connected correctly.
If not, please call up service line.
Check water temp/useless detergent.
Clean and wipe the box.
Use liquid detergents or the detergents
special for drum.
Select a proper procedure.
Add the proper detergent quantity
according to the instructions in
detergent package.
Check if the fixing (bolts) has been removed.
If cabinet is installed on solid and level
floor.
Check if there are any barrettes or metal
articles inside.
Check if the legs of the washing machine
are level.
P.29
Remove The Problems
Remove the problems
The start of the appliance does not work or it stops during operation.
First try to find a solution to the problem, If not, contact the service centre.
Description
Reason
Washing machine
Door is not closed properly
cannot start up
Door can't be
Washer's safety
opened
protection design is working
The connection between inlet
Water leakage
pipe or outlet hose is not tight
Detergent is dampened
Detergent residues
in the box
or agglomerated
Disconnect the power
Indicator or display
PC board or harness has
does not light
connection problem
Abnormal noise
Description
Reason
Door is not closed properly
Water injecting
problem while
washing
Overtime water draining
Water overflow
Others
Note!
•
After the check, activate the appliance. If the problem occurs
shows other alarm codes
again, contact service.
Solution
Restart after the door is closed
Check if the clothes is stuck
Disconnect the power, restart
the product
Check and fasten water pipes
Clean up outlet hose
Clean and wipe the detergent
box
Check if the power is shut
down and the power plug is
connected correctly
Check if the fixing (bolts) have
been removed
Check
it's installed on a solid
and level floor
Solution
Restart after the door is closed
Check if clothes are stuck
Check if the water pressure is
too low
Straighten the water pipe
Check if the inlet valve filter is blocked
Check if the drain hose is blocked
Restart the washer
Please try again, call up
service line if there problem still
persists
or the display
P.30
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