Canon TR4700 Series Online Manual
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Canon TR4700 Series Online Manual

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Summary of Contents for Canon TR4700 Series

  • Page 1 TR4700 series Online Manual English...

  • Page 2: Table Of Contents

    Contents Using Online Manual..........10 Symbols Used in This Document.
  • Page 3 Ink Tips................90 If Printing Is Faint or Uneven.
  • Page 4 Checking that Power Is On............149 Turning the Printer On and Off.
  • Page 5 Printing Using Canon Application Software........
  • Page 6 Changing Registered Information..........260 Deleting Registered Information.
  • Page 7 Wireless Router Problems............320 Network Key (Password) Unknown.
  • Page 8 Telephone Disconnects During a Call..........379 Poor Quality Fax Received.
  • Page 9 2110..............425 2900.

  • Page 10: Using Online Manual

    Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...

  • Page 11: Symbols Used In This Document

    Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.

  • Page 12: Touch-Enabled Device Users (Windows)

    Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...

  • Page 13: Trademarks And Licenses

    (1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
  • Page 14 NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 15 source code control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution."...
  • Page 16 of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions. 6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
  • Page 17 PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. ---- Part 2: Networks Associates Technology, Inc copyright notice (BSD) ----- Copyright (c) 2001-2003, Networks Associates Technology, Inc All rights reserved.
  • Page 18 IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 4: Sun Microsystems, Inc. copyright notice (BSD) ----- Copyright c 2003 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A.
  • Page 19 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
  • Page 20 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * The name of Fabasoft R&D Software GmbH & Co KG or any of its subsidiaries, brand or product names may not be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 21 * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of ScienceLogic, LLC nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 22 DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS...
  • Page 23 Written by Joel Sherrill <joel@OARcorp.com>. COPYRIGHT (c) 1989-2000. On-Line Applications Research Corporation (OAR). Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software.
  • Page 24 ---------------------------- 2006-Jan-27 Copyright 1996-2002, 2006 by David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
  • Page 25 `You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'. This program is referred to as `a program using the FreeType engine'. This license applies to all files distributed in the original FreeType Project, including all source code, binaries and documentation, unless otherwise stated in the file in its original, unmodified form as distributed in the original archive.
  • Page 26 Therefore, by using, distributing, or modifying the FreeType Project, you indicate that you understand and accept all the terms of this license. 4. Contacts ----------- There are two mailing lists related to FreeType: o freetype@nongnu.org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution.
  • Page 27 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: - Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. - Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
  • Page 28 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the CRYPTOGAMS nor the names of its copyright holder and contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 29 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. THIS SOFTWARE IS PROVIDED BY THE NETBSD FOUNDATION, INC. AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
  • Page 30 rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
  • Page 31 The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

  • Page 32: Printing Network Settings

    Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. • 1. Check that printer is turned on. Load three or more sheets of A4 or Letter-sized plain paper. 3.
  • Page 33 3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID SSID Wireless LAN network name (SSID) 3-2-7 Channel Channel XX (1 to 13) 3-2-8 Encryption Encryption method none/TKIP/AES 3-2-10 Authentication Authentication method none/auto/open/shared/WPA-PSK/WPA2-PSK 3-2-11 TCP/IPv4...
  • Page 34 XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-33 IPsec IPsec setting Active/Inactive 3-2-34 Security Protocol Security method ESP/ESP & AH/AH/Blank (Not selected) Wireless Direct/Access Operation mode for Enable/Disable...
  • Page 35 Wireless Direct Dev- Device name for wire- Device name for wireless direct Name less direct WSD Printing WSD printing setting Enable/Disable WSD Timeout Timeout 1/5/10/15/20 [min] LPD Printing LPD printing setting Enable/Disable RAW Printing RAW printing setting Enable/Disable Bonjour Bonjour setting Enable/Disable 5-10 Bonjour Service Name...
  • Page 36 7-5-2 Remaining Offline Prints 7-5-3 Installed Cartridge Type 7-5-4 Online Support Support page URL for If you have a subscription contract, please check the con- subscription contractors tractor-only support page. only (If mentioned) ("XX" represents alphanumeric characters.)

  • Page 37: Default Network Settings

    Enable Enable/disable WSD Enable Timeout setting 15 minutes Enab./disab. Bonjour Enable Service name Canon TR4700 series LPR setting Enable RAW protocol Enable LLMNR Enable ("XX" represents alphanumeric characters.) * Default value depends on printer. To check value, use operation panel.

  • Page 38: Connecting With Wireless Direct

    Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • • Direct wireless connection (connecting devices directly without a wireless router) •...
  • Page 39 • When displaying the Security protocol, a screen appears asking whether to display the • password at the same time. To display the password, select Yes. To not display the password, select No. • The password is required when connecting a device to the printer. Depending on the device you •...
  • Page 40 Make sure the name on the LCD is the same as that of your wireless communication device and select Yes. You can print from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.
  • Page 41 Press the button on the numeric keypad to change the input mode (uppercase, lowercase, numbers). Press the button on the numeric keypad to change the symbols. 3. Confirm the input contents and press and hold OK button. 4. Check displayed message, press the OK button. ◦...
  • Page 42 If you want the printer to display the screen to inform you a Wi-Fi Direct compatible device is connecting to the printer, select Yes and press the OK button. Important • To prevent an unauthorized access, we recommend you should select the setting to display •...

  • Page 43: Easy Understanding Network Connections

    Easy Understanding Network Connections What is Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. • Connection methods vary depending on the wireless router type. •...
  • Page 44 Changing Network Settings See below for changing connection settings for the printer and computer/smartphone/tablet. • To change network connection method: Switching Printer's Connection to Network or Terminal Devices Changing the Connection Mode • To add computer/smartphone/tablet to the printer: Switching Printer's Connection to Network or Terminal Devices Wi-Fi Connection Assistant Wi-Fi Connection Assistant checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection.

  • Page 45: Restrictions

    Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router •...
  • Page 46 • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, and then redo the settings. •...

  • Page 47: Network Connection Tips (Windows/Macos)

    Network Connection Tips (Windows/macOS) Detect Same Printer Name Switching Printer's Connection to Network or Terminal Devices...

  • Page 48: Detect Same Printer Name

    Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: •...

  • Page 49: Switching Printer's Connection To Network Or Terminal Devices

    Switching Printer's Connection to Network or Terminal Devices Check the following items when connecting a newly added computer to the LAN environment to the printer, changing the connection method from USB to LAN, or changing the wireless LAN (Wi-Fi) connection method.
  • Page 50 3. Perform operations following instructions on your computer, smartphone/ tablet. 4. If message saying setup is completed appears, press OK button. • For macOS: • See Changing the Connection Mode.

  • Page 51: Wi-Fi Connection Assistant (Macos)

    Wi-Fi Connection Assistant (macOS) Wi-Fi Connection Assistant Starting Up Wi-Fi Connection Assistant Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function...

  • Page 52: Wi-Fi Connection Assistant

    Wi-Fi Connection Assistant If anything is wrong with connection, Wi-Fi Connection Assistant diagnoses the settings of the printer and those of computer on which it is installed. In addition, Wi-Fi Connection Assistant restores the status of the printer and computer. Important •...

  • Page 53: Starting Up Wi-Fi Connection Assistant

    Starting Up Wi-Fi Connection Assistant Start up Launchpad, select Canon Utilities, and then select Wi-Fi Connection Assistant. When you start up Wi-Fi Connection Assistant, the screen below appears. Enter the password specified for your computer and select Install Helper. Wi-Fi Connection Assistant starts diagnosis and repair of network.

  • Page 54: Diagnosing And Repairing Network Settings

    Diagnosing and Repairing Network Settings Wi-Fi Connection Assistant diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. •...

  • Page 55: List Of Models Which Does Not Support Diagnosis And Repair Function

    List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of Wi-Fi Connection Assistant. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...

  • Page 56: Handling Paper, Originals, Fine Cartridges, Etc

    Handling Paper, Originals, FINE Cartridges, etc. Loading Paper Loading Originals Replacing a FINE Cartridge...

  • Page 57: Loading Paper

    Loading Paper Loading Plain Paper Loading Photo Paper Loading Envelopes...

  • Page 58: Loading Plain Paper

    Loading Plain Paper You can load plain paper. 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note • Align the edges of paper neatly before loading. Loading paper without aligning the edges may • cause paper jams.
  • Page 59 4. Load paper stack in portrait orientation WITH PRINT SIDE FACING DOWN, and place it in center of front tray. Insert the leading edge of paper stack until you hear a sound. When you load paper stack, the registration screen of paper information is displayed on the LCD. Important •...
  • Page 60 Note • Keep the paper stack height below the tabs (E) of the paper guides. • 6. Open the paper output tray (F). 7. Pull the paper output support (G) and open the output tray extension (H). 8. Press the OK button.
  • Page 61 9. Use the button to select the size of the loaded paper in the front tray, then press the OK button. Note • The • (asterisk) on the LCD indicates the current setting. 10. Use the button to select Plain paper and press the OK button. Follow the instructions of any messages displayed to register the paper information.

  • Page 62: Loading Photo Paper

    Loading Photo Paper You can load photo paper. 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note • Align the edges of paper neatly before loading. Loading paper without aligning the edges may • cause paper jams.
  • Page 63 4. Load paper stack in portrait orientation WITH PRINT SIDE FACING DOWN, and place it in center of front tray. Insert the leading edge of paper stack until you hear a sound. When you load paper stack, the registration screen of paper information is displayed on the LCD. Important •...
  • Page 64 Note • Keep the paper stack height below the tabs (E) of the paper guides. • 6. Open the paper output tray (F). 7. Pull the paper output support (G) and open the output tray extension (H). 8. Press the OK button.
  • Page 65 9. Use the button to select the size of the loaded paper in the front tray, then press the OK button. Note • The • (asterisk) on the LCD indicates the current setting. 10. Use the button to select the type of the loaded paper in the front tray, then press the OK button.

  • Page 66: Loading Envelopes

    Loading Envelopes The address is automatically rotated and printed according to the envelope's direction by specifying with your computer properly. Important • Printing of envelopes from the operation panel is not supported. • • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. •...
  • Page 67 3. Slide right paper guide (B) to open both paper guides. 4. Load the envelopes in the center of the front tray WITH THE PRINT SIDE FACING DOWN. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing down. Insert the leading edge of envelopes until you hear a sound.
  • Page 68 5. Slide the right paper guide to align both paper guides with both sides of the envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly. Note • Keep the envelope stack height below the tabs (C) of the paper guides. •...
  • Page 69 8. Press the OK button. 9. Use button to select size of loaded envelopes in front tray and press OK button. Note • The • (asterisk) on the LCD indicates the current setting. 10. Use button to select Envelope and press OK button. Follow the instructions of any messages displayed to register the paper information.

  • Page 70: Loading Originals

    Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF (Auto Document Feeder) Loading Based on Use Supported Originals...

  • Page 71: Where To Load Originals

    Where to Load Originals The printer has two positions to load originals: platen and ADF (Auto Document Feeder). Select the position to load the original according to the size, type, or usage. Note • For details on the supported originals, see below. •...
  • Page 72 Note • To scan the original at optimum quality, load it on the platen. •...

  • Page 73: Loading Originals On Platen

    Loading Originals on Platen 1. Open the document cover (A). 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Loading Based on Use Supported Originals Important • Be sure to observe the following when loading the original on the platen. •...
  • Page 74 Failure to observe the following may cause the scanner to malfunction or the platen glass to break. Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass. Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down the original.

  • Page 75: Loading Documents In The Adf (Auto Document Feeder)

    Loading Documents in the ADF (Auto Document Feeder) Load A4, letter-size, legal-size originals in the ADF (Auto Document Feeder). Important • Be careful not to let anything get inside the document output slot. It may cause damage. • Note • To scan a document at optimum quality, load it on the platen. •...

  • Page 77: Loading Based On Use

    Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Function How to Load Magazines, Newspapers, and Copying or Faxing Loading the Original to Be Documents Aligned with the alignment mark...
  • Page 78 Important • The printer cannot scan the striped area (A) (0.04 in. (1 mm) from the edges of the platen glass). • Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN, with 0.40 in. (1 cm) or more space between the edges (diagonally striped area) of the platen.
  • Page 79 Loading Two or More Originals on Platen Place the originals WITH THE SIDE TO SCAN FACING DOWN. Allow 0.40 in. (1 cm) or more space between the edges (diagonally striped area) of the platen and the originals, and between the originals. Portions placed on the diagonally striped area cannot be scanned.

  • Page 80: Supported Originals

    Supported Originals Platen Item Details Types of originals • Text document, magazine, or newspaper • • Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) • • Documents that are not suitable for the ADF • Size (width x height) Max.
  • Page 81 Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents...

  • Page 82: Replacing A Fine Cartridge

    Replacing a FINE Cartridge Replacing a FINE Cartridge Checking Ink Status on the LCD Ink Tips...

  • Page 83: Replacing A Fine Cartridge

    Replacing a FINE Cartridge When remaining ink cautions or errors occur, the error message will appear on the LCD to inform you of the error. In this state, the printer cannot print or scan. Check the error message and take appropriate action. When Error Occurred While using the printer, the periphery of the paper output slot may become dirty with ink.
  • Page 84 Check that printer is turned on. 2. Open the front cover (C) gently. 3. Open the paper output tray (D). 4. Open the paper output cover (E). The FINE cartridge holder (F) moves to the replacement position. Caution • Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE •...
  • Page 85 Important • Do not touch the metallic parts or other parts inside the printer. • 5. Remove the empty FINE cartridge. 1. Push down the ink cartridge lock lever (G) of the empty FINE cartridge until it clicks. 2. Remove the FINE cartridge (H). 6.
  • Page 86 Important • Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The printer may • not print properly if you touch them. 7. Install the FINE cartridge. 1. Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
  • Page 87 2. Push up the ink cartridge lock lever until it clicks. The FINE cartridge will be locked. Important • Check if the FINE cartridge is installed correctly. • 8. Close the paper output tray.
  • Page 88 Note • If the error message appears on the LCD after the paper output tray is closed, take appropriate • action. When Error Occurred • If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar •...

  • Page 89: Checking Ink Status On The Lcd

    Checking Ink Status on the LCD Check that printer is turned on. 2. Press Setup button, use button to select Ink information, and then press OK button. LCD and Operation Panel 3. Make sure Remaining ink appears and press OK button. A in the figure below shows remaining ink level.

  • Page 90: Ink Tips

    Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. Ink is not only used for printing, but also for cleaning the print head to maintain the optimal printing quality. The printer has the function to automatically clean the ink jet nozzles to prevent clogging.

  • Page 91: If Printing Is Faint Or Uneven

    If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head...

  • Page 92: Maintenance Procedure

    Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge. Note •...
  • Page 93 If the problem is still not resolved: Replace the FINE cartridge. Step5 Replacing a FINE Cartridge Note • If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon • service center to request a repair.
  • Page 94 When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Align the print head. Step From the printer Aligning the Print Head From the computer • For Windows: • Adjusting Print Head Position Manually • For macOS: •...

  • Page 95: Printing The Nozzle Check Pattern

    Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. •...

  • Page 96: Examining The Nozzle Check Pattern

    Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. Check if there are missing lines in the pattern A or horizontal streaks in the pattern B. If there are missing lines in the pattern A: C: Good D: Bad (lines are missing) If there are horizontal streaks in the pattern B:...

  • Page 97: Cleaning The Print Head

    Cleaning the Print Head Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Check that printer is turned on.

  • Page 98: Deep Print Head Cleaning

    If the problem is still not resolved, replace the FINE cartridge with a new one. If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair.

  • Page 99: Aligning The Print Head

    Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. •...
  • Page 100 Important • Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, • it may not be scanned properly. • If the print head alignment sheet was not printed correctly, press the Stop button, and redo this •...
  • Page 101 Note • The print head alignment sheet cannot be scanned if it is loaded in the ADF (Auto Document • Feeder). 6. Close the document cover gently, then press the Black button or the Color button. The printer starts scanning the print head alignment sheet, and the print head position will be adjusted automatically.

  • Page 102: Performing Maintenance Functions From Your Computer (Macos)

    Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer...

  • Page 103: Opening Remote Ui For Maintenance

    Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.

  • Page 104: Cleaning The Print Heads

    Cleaning the Print Heads The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
  • Page 105 2. Click Deep Cleaning Before performing Deep Cleaning, check the following items: Check whether the printer is on and open the printer's cover. Check the following items for each ink. Then, if necessary, perform Deep Cleaning. • Is there ink remaining? •...

  • Page 106: Adjusting Print Head Position

    Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Print Head Alignment - Auto 1. Select Utilities from Remote UI 2. Click Print Head Alignment - Auto A message appears.

  • Page 107: Checking Ink Status From Your Computer

    Checking Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the FINE cartridge types of your model. If you select Printer status from Remote UI, the ink status appears as an illustration. Estimated ink levels You can check the types and levels of ink.

  • Page 108: Cleaning

    Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF (Auto Document Feeder) Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning)

  • Page 109: Cleaning Paper Feed Rollers

    2. Press the OK button. The printer starts cleaning. The cleaning will be complete when the paper is ejected. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.

  • Page 110: Cleaning Inside The Printer (Bottom Plate Cleaning)

    Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
  • Page 111 5. Pull the paper output support (B) and open the output tray extension (C). 3. Press the Setup button, use the button to select Maintenance, and press the OK button. LCD and Operation Panel 4. Use the button to select Btm Plate Cleaning and then press the OK button. The paper cleans the inside of the printer as it feeds through the printer.
  • Page 112 The power cannot be turned off while the printer is sending or receiving a fax, or when unsent faxes are stored in the printer's memory. Make sure the printer has finished sending or receiving faxes before turning it off. Remember that faxes cannot be sent or received while the printer is off. Unplugging the printer will reset the date/time setting and erase all documents in the printer's memory.

  • Page 113: Overview

    Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply...

  • Page 114: Safety

    Safety Safety Precautions Regulatory Information WEEE (EU&EEA)

  • Page 115: Safety Precautions

    Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. • Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
  • Page 116 If ink is accidentally licked or swallowed, rinse out your mouth and drink one or two glasses of water. If irritation or discomfort occurs, obtain medical advice immediately. In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact with skin, wash with soap and water immediately.
  • Page 117 • Do not place the printer on a thick rug or carpet. • Do not place the printer flush against a wall. Power Supply • Keep the area around the power outlet clear at all times so you can easily unplug the power cord if necessary.

  • Page 118: Regulatory Information

    Regulatory Information IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
  • Page 119 20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
  • Page 120 Manual, disconnect the equipment from the telephone line cable, turn off the power and disconnect the power cord. The telephone line cable should not be reconnected or the main power switch turned ON until the problem is completely resolved. Users should contact their local authorized Canon Facsimile Service Dealer for the servicing of equipment.

  • Page 121: Weee (Eu&Eea)

    Altgeräte erhalten Sie bei Ihrer Stadtverwaltung, dem öffentlich-rechtlichen Entsorgungsträger, einer autorisierten Stelle für die Entsorgung von Elektro- und Elektronik-Altgeräten oder Ihrem örtlichen Entsorgungsunternehmen. Weitere Informationen zur Rückgabe und Entsorgung von Elektro- und Elektronik-Altgeräten finden Sie unter www.canon-europe.com/weee. Union Européenne, Norvège, Islande et Liechtenstein uniquement.
  • Page 122 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
  • Page 123 RAEE autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein)
  • Page 124 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
  • Page 125 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
  • Page 126 Lisätietoja sähkö- ja elektroniikkalaiteromun keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee. Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) Den här symbolen visar att produkten enligt WEEE-direktivet (2012/19/EU) och nationell lagstiftning inte får sorteras och slängas som hushållsavfall. Den här produkten ska lämnas in på en därför avsedd insamlingsplats, t.ex.
  • Page 127 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
  • Page 128 EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni www.canon-europe.com/weee. Tik Europos Sąjungai ir EEE (Norvegijai, Islandijai ir Lichtenšteinui) Šis ženklas reiškia, kad gaminio negalima išmesti su buitinėmis atliekomis, kaip yra nustatyta Direktyvoje...
  • Page 129 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo...
  • Page 130 DEEE aprobată sau serviciul de colectare a deşeurilor menajere. Pentru mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi...
  • Page 131 će doprineti efikasnom korišćenju prirodnih resursa. Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje, vas molimo, da kontaktirate lokalne gradske vlasti, komunalne službe, odobreni plan reciklaže ili Gradsku čistoću. Za više informacija o vraćanju i recikliranju WEEE proizvoda, posetite stranicu www.canon-europe.com/weee.

  • Page 132: Handling Precautions

    Handling Precautions Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...

  • Page 133: Legal Restrictions On Scanning/Copying

    Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • • Money orders • • Certificates of deposit •...

  • Page 134: Printer Handling Precautions

    Printer Handling Precautions Be careful not to let anything get inside the document output slot. It may cause damage.

  • Page 135: Transporting Your Printer

    Transporting Your Printer When relocating the printer for changing your living place, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient • protective material to ensure safe transport. •...

  • Page 137: When Repairing, Lending, Or Disposing Of The Printer

    For printers with fax capabilities, user information and speed dial numbers can be backed up to a computer by utilizing the Speed Dial Utility2 software before resetting the printer or deleting data. Backed up data can be restored to the repaired printer or another Canon printer. Registering Recipients Using Speed Dial Utility2 (Windows)

  • Page 138: Keeping Print Quality High

    Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or •...

  • Page 139: Main Components And Their Use

    Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols...

  • Page 140: Main Components

    Main Components Front View Rear View Inside View Operation Panel...

  • Page 141: Front View

    Front View A: Operation Panel Use to change the settings of the printer or to operate it. Operation Panel B: Document Cover Open to load an original on the platen. C: Platen Load an original here. D: Paper Guides Align with both sides of the paper stack. E: Front Tray Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time.
  • Page 142 H: Output Tray Extension Open to support ejected paper. I: Paper Output Cover Open to replace the FINE cartridge or remove jammed paper inside the printer. J: ADF (Auto Document Feeder) Load a document here. The documents loaded in the document tray are scanned automatically one sheet at a time.
  • Page 143 S: ON lamp Lights after flashing when the power is turned on.

  • Page 144: Rear View

    Rear View A: USB Port Plug in the USB cable to connect the printer with a computer. B: External Device Jack Connect an external device such as telephone or answering device. C: Telephone Line Jack Connect the telephone line. D: Rear Cover Open when removing jammed paper.

  • Page 145: Inside View

    Inside View A: Ink Cartridge Lock Lever Secures the installed FINE cartridge. B: FINE Cartridge Holder Install the FINE cartridge. The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot. C: FINE Cartridge (ink cartridges) A replaceable cartridge that integrates print head and ink tank.

  • Page 146: Operation Panel

    Operation Panel A: LCD (Liquid Crystal Display) Displays messages, menu items, and the operational status. buttons Used to select a menu or setting item. The button is also used when entering characters. C: OK button Finalizes the selection of a menu or setting item. This button is also used to resolve an error or ejects documents in the ADF (Auto Document Feeder).
  • Page 147 J: Setup button Displays the Setup menu screen. With this menu, you can perform printer maintenance and change printer settings. K: SCAN button Switches the printer to the scan mode. L: COPY button Switches the printer to the copy mode. M: FAX button Switches the printer to the fax mode.

  • Page 148: Power Supply

    Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...

  • Page 149: Checking That Power Is On

    Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...

  • Page 150: Turning The Printer On And Off

    Turning the Printer On and Off Turning on the printer Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
  • Page 151 Important • When you • unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off.

  • Page 152: Checking The Power Plug/Power Cord

    • If you find anything unusual with the power plug/power cord described above, • unplug the power cord and contact your nearest Canon service center to request a repair. Using the printer with one of the unusual conditions above may cause a fire or an electric shock.

  • Page 153: Unplugging The Printer

    Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. • Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.

  • Page 154: Lcd And Operation Panel

    LCD and Operation Panel The Copy standby screen appears when the printer is turned on. When the COPY button, SCAN button, FAX button, or Setup button is pressed, the display switches to copy mode, scan mode, fax mode, or setup menu screen. Copy mode Scan mode Fax mode...
  • Page 155 In a menu or settings screen, use the button to select an item or option, and then press the OK button to proceed with the procedure. Note • For details on how to change settings, refer to • Changing Settings from Operation Panel.

  • Page 156: Entering Numbers, Letters, And Symbols

    Entering Numbers, Letters, and Symbols Use the Numeric buttons to enter or edit such information as unit name, a recipient's name for the directory, etc. Switching the Input Mode Each time the Tone button is pressed, the input mode is switched. The current input mode appears at the upper right corner of the LCD.
  • Page 157 List of Characters Assigned to Each Numeric Button For Fax/Telephone Number, Name, Number of Copies Lowercase mode Uppercase mode Numeric mode Fax/Tele- Button (:a) (:A) (:1) phone no. abcåäáàãâæç ABCÅÄÁÀÃÂÆÇ defëéèê DEFËÉÈÊ gh i ï í ì î GH I Ï Í Ì Î mnoñøöóòõô...
  • Page 158 pqrs PQRS wxyz WXYZ . @ - _ SP*2 # ! " , ; : ^ ` = / | ' ? $ % & + ( ) [ ] { } < > \ Switch the input mode. *2 "SP" indicates a space.

  • Page 159: Changing Settings

    Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...

  • Page 160: Changing Printer Settings From Your Computer (Macos)

    Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode...

  • Page 161: Managing The Printer Power

    Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period.

  • Page 162: Changing The Printer Operation Mode

    Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Printer settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion.

  • Page 163: Changing Settings From Operation Panel

    Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Fax settings Print settings LAN settings Smartphone print Other dev. settings Language selection Firmware update Reset setting Feed settings ECO settings Quiet setting System information Checking the Total Number of Uses of Printer...

  • Page 164: Changing Settings From Operation Panel

    Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Prevent abrasion as an example. Note • The • (asterisk) on the LCD indicates the current setting. Check that printer is turned on.

  • Page 165: Setting Items On Operation Panel

    Setting Items on Operation Panel Items for Printer Fax settings Other dev. settings Language selection ECO settings Quiet setting Items for Paper/Printing Print settings Smartphone print Feed settings Items for Maintenance/Management LAN settings Firmware update Reset setting System information Checking the Total Number of Uses of Printer...

  • Page 166: Fax Settings

    Fax settings Select this menu from Setup menu. Easy setup Add tel. number Fax user settings Adv. fax settings Auto print settings Security control Note • Before changing the settings, you can confirm the current settings by printing USER'S DATA LIST. •...
  • Page 167 Note • This setting may not be available depending on the country or region of purchase. • • Tel. line auto select (China only) • If you select ON, the telephone line type is selected automatically. If you select OFF, you can select the telephone line type manually. Setting Telephone Line Type Adv.
  • Page 168 • Color transmission • When faxing color documents using the ADF (Auto Document Feeder), selects whether to convert them into black & white data if the recipient's fax device does not support color faxing. If you select If incompatible, end, the printer does not send color documents when the recipient's fax device does not support color faxing.
  • Page 169 33600 bps/14400 bps/9600 bps/4800 bps The fax reception start speed will be faster as the value is bigger. Note • The • (asterisk) on the LCD indicates the current setting. • Some of settings are not available depending on the country or region of purchase. •...
  • Page 170 Security control • Fax no. re-entry • If you select ON, you can set the printer to send faxes after using the Numeric buttons to enter the number twice. By using this setting, you can avoid the mistransmission of faxes. Preventing Mistransmission of Faxes •...

  • Page 171: Print Settings

    Print settings Select this menu from Device settings in Setup menu. • Prevent abrasion • Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower •...

  • Page 172: Lan Settings

    LAN settings Select this menu from Device settings in Setup menu. Wi-Fi Wireless Direct Print LAN details Wi-Fi • Wi-Fi enab./disable • Enables or disables Wi-Fi. • Wi-Fi setup • Selects the setup method for Wi-Fi connection. Note • You can also enter this setting menu by selecting Wi-Fi setup from the Setup menu screen and •...
  • Page 173 Wireless Direct • Switch WL Direct • Enables/disables Wireless Direct. • Change name (SSID) • Changes the identifier (SSID/the printer's name displayed on a Wi-Fi Direct compatible device) for Wireless Direct. • Change password • Changes the password for Wireless Direct. •...
  • Page 174 Selects whether WSD is enabled or disabled. Note • When this setting is enabled, the printer icon is displayed on the Network Explorer in • Windows. ◦ Optimize WSD-In ◦ Selecting Enable allows you to receive the WSD printing data faster. ◦...

  • Page 175: Other Dev. Settings

    Other dev. settings Select this menu from Device settings in Setup menu. • Date/time setting • Sets the current date and time. Setting Sender Information Important • If a power failure occurs or you unplug the power cord, the date/time settings will be reset. •...
  • Page 176 • Depending on the type of original or the state of the document cover, forgetting to remove the • original may not be detected. • Wi-Fi pairing • In order to connect Canon PRINT Inkjet/SELPHY, multiple configurations will be performed. ◦ Enab./disab. pairing ◦ Set the printer's Wi-Fi pairing function to enable or disable. ◦ Additional pairing ◦...

  • Page 177: Language Selection

    Language selection Changes the language for LCD messages and menus. Japanese / English / German / French / Italian / Spanish / Portuguese / Dutch / Danish / Norwegian / Swedish / Finnish / Russian / Ukrainian / Polish / Czech / Slovene / Hungarian / Slovak / Croatian / Romanian / Bulgarian / Turkish / Greek / Estonian / Latvian / Lithuanian / Simplified Chinese / Korean / Traditional Chinese / Indonesian / Vietnamese...

  • Page 178: Firmware Update

    Firmware update Select this menu from Device settings in Setup menu. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Important • When you use this function, make sure the printer is connected to the internet. •...

  • Page 179: Reset Setting

    Reset setting Select this menu from Device settings in Setup menu. You can set the settings back to the default. • Web service setup • Returns the Web service settings back to the default. • LAN settings • Returns the LAN settings back to the default. •...

  • Page 180: Feed Settings

    Feed settings Select this menu from Setup menu. Note • By registering the paper size and the media type, the message can be displayed before printing starts • when the paper size or the media type of the loaded paper differs from the paper settings. For details: Paper Settings •...

  • Page 181: Eco Settings

    ECO settings This setting allows you to turn on/off the printer automatically to save electricity. Turning off Printer Automatically Turning on Printer Automatically Using Two-sided Printing Turning off Printer Automatically You can enable the printer to turn off automatically when no operation is made or no printing data is sent to the printer for a specified period of time.
  • Page 182 Using Two-sided Printing Follow the procedure below to use duplex printing. Check that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select ECO settings and then press the OK button. 4. Select 2-sidedPrintSetting and then press the OK button. 5.

  • Page 183: Quiet Setting

    Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. In addition, you can specify the time range to reduce the operating noise. Important • Set the current date and time in advance. •...

  • Page 184: System Information

    System information Select this menu from Setup menu. • Current version • Displays the current firmware version. • Printer name • Displays the printer name currently specified. • Serial number • Displays the printer serial number.

  • Page 185: Checking The Total Number Of Uses Of Printer

    Checking the Total Number of Uses of Printer The total number of uses of printer can be printed and checked. Check that printer is turned on. Load A4 or Letter-sized plain paper. 3. Press the Setup button. The Setup menu screen is displayed. 4.

  • Page 186: Specifications

    Specifications General Specifications Interface USB Port: Hi-Speed USB * Network Port: Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
  • Page 187 (Automatic fallback) Transmission speed Black: Approx. 3 seconds/page at 33.6 kbps (Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1 for others, both in standard mode.) Color: Approx. 1 minute/page at 33.6 kbps (Based on Canon COLOR FAX TEST SHEET.)
  • Page 188 • Recipient (max. 20 destinations) • • Group dial (max. 19 destinations) • Regular dialing Automatic redialing Manual redialing (max. 10 destinations) Others Activity report (after every 20 transactions) Sequential broadcasting (max. 21 destinations) Rejected numbers (max. 10 destinations) Err reduction (VoIP) * * For details, see "Err reduction (VoIP)"...
  • Page 189 High Sierra 10.13.6 - macOS Big Sur 11 Other Supported OS iOS, iPadOS, Android, Chrome OS Some functions may not be available with the supported OS. Refer to the Canon web site for details. Information in this manual is subject to change without notice.

  • Page 190: Information About Paper

    Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...

  • Page 191: Supported Media Types

    • details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, • Canon paper is not sold by model number. Instead, purchase paper by name.
  • Page 192 Paper other than genuine Canon paper • Plain Paper (including recycled paper) • • Envelopes • Paper Load Limit Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Page Sizes You can use the following page sizes.

  • Page 193: Paper Load Limit

    • Page sizes and media types differ depending on the country or region where the paper is sold. For • details on page sizes and media types, access the Canon website. Paper Load Limits of Front Tray Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
  • Page 194 Paper other than Genuine Canon Paper Common Name Front Tray Plain Paper (including recycled paper)*1 Approx. 100 sheets (Legal: 10 sheets) Envelopes 5 envelopes *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity.

  • Page 195: Unsupported Media Types

    Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • • Damp paper • • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing •...

  • Page 196: Handling Paper

    Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print •...

  • Page 197: Printing

    Printing Printing from Computer Printing from Smartphone/Tablet Printing Using Operation Panel Using PIXMA/MAXIFY Cloud Link Paper Settings...

  • Page 198: Printing From Computer

    Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing from Chrome OS...

  • Page 199: Printing From Application Software (Macos Airprint)

    Printing from Application Software (macOS AirPrint) Printing Basic Perform Borderless Printing Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers...

  • Page 200: Printing

    Printing This printer is compatible with the macOS standard printing system (AirPrint). You can start printing right away after connecting this printer to your Mac without installing any special software. Checking Your Environment First, check your environment. • AirPrint Operation Environment •...
  • Page 201 Note • Click Show Details to switch the setup window to the detailed display. 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Media Type from Media & Quality of the pop-up menu. Select Auto Select for Media Type.
  • Page 202 Note • Use the Print dialog to set general print settings such as the layout and the print sequence. For information about print settings, refer to macOS help. 7. Click Print The printer prints according to the specified settings. Note •...

  • Page 203: Perform Borderless Printing

    Perform Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
  • Page 204 Important • Borderless printing only supports specific paper sizes. Make sure to select a paper size with the wording "Borderless" from the Paper Size. • Print quality may deteriorate or the sheet may be stained at the top and bottom depending on the type of paper used.

  • Page 205: Adding Printer

    Adding Printer Procedure for adding printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect the USB cable to a Mac, the printer is automatically added.

  • Page 206: How To Open Printer Settings Screen

    How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens.

  • Page 207: Displaying The Printing Status Screen

    Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer • The printing status screen opens automatically. To display the printing status screen, click the printer icon displayed on the Dock.

  • Page 208: Deleting The Undesired Print Job

    Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2.

  • Page 209: Removing Printer That Is No Longer Required From List Of Printers

    Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if you are not logged on as the administrator. For information about an administrative user, see Users &...

  • Page 210: Printing Using Canon Application Software

    Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...

  • Page 211: Printing From Smartphone/Tablet

    Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android)

  • Page 212: Paper Settings

    Paper Settings By registering the paper size and the media type, the message is displayed before printing starts when the paper size or the media type of the loaded paper differs from the paper settings. When you load paper on the front tray The screen to register the front tray paper information is displayed.
  • Page 213 When you start printing or copying, a message is displayed. Check the contents of the displayed message, press the OK button and then choose one of the following. Print on set paper Select if you want to print/copy on the paper loaded without changing the paper settings. For example, when the paper setting for printing/copying is A5 and the paper information registered to the printer is A4, the printer starts printing/copying on the paper loaded in the front tray without changing the paper size setting for printing/copying.

  • Page 214: Copying

    Copying Reducing/Enlarging Copies Making Copies Basics Two-Sided Copying Collated Copying Special Copy Menu...

  • Page 215: Making Copies

    Making Copies This section describes the basic procedure to perform standard copying. Check that printer is turned on. Load paper. 3. Press the COPY button. The Copy standby screen is displayed. Load original document on platen or in ADF (Auto Document Feeder). 5.
  • Page 216 Adding the Copying Job (Reserve copy) If you load the original on the platen, you can add the copying job while printing (Reserve copy). The screen like shown below is displayed when you can reserve copy. Load the original on the platen and press the same button (the Color button or the Black button) as the one which you previously pressed.

  • Page 217: Setting Items For Copying

    Setting Items for Copying You can change the copy settings such as the page size, media type, and intensity. In the copy mode, press the Menu/Wireless connect button, use the button to select a setting item, then press the OK button. Use the button to adjust each setting item, then press the OK button.
  • Page 218 Note • Some of setting items are not available depending on the country or region of purchase. • • Media type • Select the media type of the loaded paper. • Print quality • Select the print quality according to the original. Note •...
  • Page 219 Note • This setting item is displayed only when 2-sided copy is selected for Special copy. • Two-Sided Copying • Stapling side • Select the orientation and the stapling side of the printed paper. Note • This setting item is displayed only when 2-sided copy is selected for Special copy. •...

  • Page 220: Scanning

    Scanning Scanning from Computer (Windows) Scanning from Computer (macOS) Scanning from Operation Panel...

  • Page 221: Scanning From Computer (Macos)

    Scanning from Computer (macOS) Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer) Important • Available functions and settings vary depending on your scanner or printer.

  • Page 222: Scanning According To Item Type Or Purpose (Ij Scan Utility Lite)

    Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer.

  • Page 223: Ij Scan Utility Lite Features

    IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items.
  • Page 224 Note • To set the applications to integrate with, see Settings Dialog.

  • Page 225: Scanning Easily (Auto Scan)

    Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • • The following types of items may not be scanned correctly. In that case, adjust the cropping frames •...
  • Page 226 Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder)

  • Page 227: Scanning Documents And Photos

    Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2.

  • Page 228: Scanning Tips

    Scanning Tips Positioning Originals (Scanning from Computer)

  • Page 229: Positioning Originals (Scanning From Computer)

    Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • Be sure to observe the following when loading the original on the platen. Failure to observe the •...
  • Page 230 of the platen and the item. Portions placed on the diagonally striped area cannot be scanned. Important • Inkjet All-In-One printer: • Important For the portions in which items cannot be scan- • Large items (such as A4 size photos) that cannot be ned, click Home to return to the top page of the placed away from the edges/arrow (alignment mark) of Online Manual for your model and search for...
  • Page 231 1. Make sure any original has been removed from platen. 2. Open document tray (A). 3. Slide the document guide (B) all the way out. 4. Load document with side to scan facing up in document tray. Insert the document until it stops. 5.
  • Page 232 Note • When scanning duplex documents, place the front sides facing up. They will not be scanned correctly if placed the other way around. Placing Items (When Using Stand) 1. Place item on platen. 1. Open the document cover. 2. Place the item with the side to scan facing the platen, and then align it with the alignment mark.
  • Page 233 While scanning, hold the document cover gently with your hand to keep it closed. Important • Keep these points in mind when using the scanner in the upright position. Do not subject the scanner to vibration during operation. The correct image results may not be obtained (for example, images may blur).

  • Page 234: Faxing

    Faxing Preparing for Faxing Registering Recipients Sending Faxes from Computer (Windows) Sending Faxes Using Operation Panel of Printer Sending Faxes from Computer (Mac OS) Receiving Faxes Other Useful Fax Functions...

  • Page 235: Preparing For Faxing

    Preparing for Faxing Connect the printer to the telephone line and set up the printer before using the faxing functions. Then specify the basic setting such as sender information, date/time, and daylight saving time. Important • If the Power Disconnects: •...

  • Page 236: Connecting Telephone Line

    Connecting Telephone Line The connection method differs depending on your telephone line. • If you connect the printer to wall telephone line directly/If you connect the printer with the xDSL splitter: • Basic Connection (Connecting with General Telephone line) • If you connect the printer to another line such as an xDSL: •...
  • Page 237 Important • Be sure to connect the telephone line before the printer is turned on. • If you connect the telephone line when the printer is turned on, turn the printer off and unplug the power cord. Wait for 1 minute then connect the telephone line and power plug. Note •...
  • Page 238 • Connecting to an Internet Telephone • A: Digital Subscriber Line B: xDSL modem (splitter may not be built-in to the modem) C: Broadband router compatible with Internet Telephone D: Computer E: Telephone or answering machine F: WAN (Wide Area Network) port G: LAN (Local Area Network) port H: TEL port I: LINE port...
  • Page 239 Setting Telephone Line Type • Connecting to an ISDN Line • For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.

  • Page 240: Setting Telephone Line Type

    Setting Telephone Line Type Before using your printer, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type. Important •...
  • Page 241 Setting the Telephone Line Type Manually in China This section describes the procedure to set the telephone line type manually in China. Check that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Fax settings, then press the OK button. 4.

  • Page 242: Setting Receive Mode

    Setting Receive Mode Set the receiving operation (receiving mode). For details on how to set the receive mode: Setting Receive Mode You can select the appropriate mode. For details on the selectable receive mode: About Receive Mode For details on the advanced settings of the receive mode: Advanced Settings of Receive Mode Note •...
  • Page 243 • DRPD is available only in the US and Canada. • • Network switch may not be available depending on the country or region of purchase. • • Refer to • Receiving Faxes for information on receiving faxes or the procedure for each receive mode.
  • Page 244 • Fax only mode • Select when not receiving voice calls. Receiving operation: 1. When a fax incomes, the printer will receive the fax automatically. Advanced Settings of Receive Mode You can specify the advanced settings of each receive mode. Note •...
  • Page 245 Use the button or the Numeric buttons to specify the number of times the external device rings when incoming. • Advanced setting in DRPD • You can specify the following setting items. ◦ DRPD: Fax ring pat. ◦ Sets the distinctive ring pattern of a call that the printer assumes is a fax call. If you subscribe to a DRPD service, set the ring pattern to match the pattern assigned by your telephone company.
  • Page 246 The confirmation screen asking whether to make advanced settings is displayed. 6. Select Yes, then press the OK button. 7. Select DRPD: Fax ring pat., then press the OK button. The DRPD: Fax ring pat. screen is displayed. 8. Select the ring pattern that your telephone company assigned to your fax number, then press the OK button.

  • Page 247: Setting Sender Information

    Setting Sender Information You can set the sender information such as user information and date/time. About Sender Information Setting Date and Time Setting Daylight Saving Time (Summer Time) Registering User Information About Sender Information If the unit name and unit fax/telephone number are registered, they are printed with date and time as sender information on the recipient's fax.
  • Page 248 Check that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Device settings, then press the OK button. 4. Select Other dev. settings, then press the OK button. 5. Select Date/time setting, then press the OK button. 6.
  • Page 249 3. Select Device settings, then press the OK button. 4. Select Other dev. settings, then press the OK button. 5. Select DST setting, then press the OK button. 6. Select ON, then press the OK button. To disable summer time, select OFF. 7.
  • Page 250 9. Press the FAX button to return to the Fax standby screen. Registering User Information This section describes the procedure to register the user information. Note • Before sending a fax, be sure to enter your name and fax/telephone number in Add unit tel. number •...
  • Page 251 Entering Numbers, Letters, and Symbols 7. Press the FAX button to return to the Fax standby screen.

  • Page 252: Registering Recipients

    Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 (Windows) Registering Recipients Using Speed Dial Utility2 (macOS)

  • Page 253: Registering Recipients Using Operation Panel Of Printer

    Registering Recipients Using Operation Panel of Printer Registering recipients in the printer's directory in advance allows you to dial fax/telephone numbers simply. The following methods to register are available: • Recipient registration • Registering the recipient's fax/telephone number and name allows you to send a fax by selecting a registered recipient in the printer directory.

  • Page 254: Registering Fax/Telephone Number Of Recipients

    Registering Fax/Telephone Number of Recipients Before you can use the printer's directory, you need to register the recipients' fax/telephone numbers. Follow the procedure below to register the recipients' fax/telephone numbers. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed.
  • Page 255 2. Check the fax/telephone number, then press the OK button. The fax/telephone number is registered to the printer and the screen to enter the recipient's name is displayed. • From incoming log is selected as the registration method: • The screen to select the fax/telephone number or the name from the incoming call logs is displayed.
  • Page 256 Note • You can enter the name up to 16 characters, including spaces. • Entering Numbers, Letters, and Symbols 11. Press the OK button to finalize registration. Note • To register another recipient's number and name, select an unregistered ID number and operate •...

  • Page 257: Registering Recipients In Group Dial

    Registering Recipients in Group Dial If you register two or more registered recipients to a group dial, you can send the same document successively to all recipients registered to the group dial. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed.
  • Page 258 • When Add to group is displayed on the LCD: • Use the button to select a recipient's ID number to register to the group dial. • When Enter first letter is displayed on the LCD: • After you use the Numeric buttons to enter the first letter of the recipient's name you want to search, the registered recipients are displayed in alphabetical order.
  • Page 259 Note • To register another group, select an unregistered ID number and operate in the same procedure. • • To return to the Fax standby screen, press the FAX button. • • You can check the recipients you have registered to the group dial by printing GROUP DIAL •...

  • Page 260: Changing Registered Information

    Changing Registered Information To change information registered for recipient and group dial, follow the procedure below. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Press the Menu/Wireless connect button. The Fax menu screen is displayed. 4.
  • Page 261 Note • This registration method may not be available depending on the country or region of • purchase. ◦ Enter directly is selected as the registration method: ◦ The editing screen is displayed. Change the recipient's fax/telephone number, then press the OK button.

  • Page 262: Deleting Registered Information

    Deleting Registered Information To delete information registered for recipient and group dial, follow the procedure below. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Press the Menu/Wireless connect button. The Fax menu screen is displayed. 4.

  • Page 263: Printing List Of Registered Destinations

    Printing List of Registered Destinations You can print a list of the fax/telephone numbers and can keep it near the printer to refer to when dialing. Check that printer is turned on. Load paper. 3. Press the FAX button. The Fax standby screen is displayed. 4.

  • Page 264: Registering Recipients Using Speed Dial Utility2 (Mac Os)

    Registering Recipients Using Speed Dial Utility2 (Mac OS) About Speed Dial Utility2 Speed Dial Utility2 is a utility for forwarding the telephone directory registered on the printer to a computer and registering/changing it on the computer. In addition, you can register the telephone directory edited on the computer to the printer.

  • Page 265: Starting Up Speed Dial Utility2

    Follow the procedure below to start up Speed Dial Utility2. 1. Select Applications on Go menu of Finder. 2. Double-click Canon Utilities folder. 3. Double-click Speed Dial Utility2 folder. 4. Double-click Speed Dial Utility2. Speed Dial Utility2 starts up.

  • Page 266: Speed Dial Utility2 Dialog

    Speed Dial Utility2 Dialog The following items are on the Speed Dial Utility2 dialog. 1. Printer Name: Selects the printer for editing the telephone directory using Speed Dial Utility2. Behind printer name, printer's MAC address is displayed. Note • For checking printer's MAC address, refer to "Checking Network Information" for your model from Home of the Online Manual.
  • Page 267 Note • By clicking on the item name, you can sort the display order. 5. Edit.../Select All/Delete Edits the item that selected for Setting Item List:, or deletes the item, or selects all the items. When multiple items on the registered information list are selected, you cannot use the Edit... button. 6.

  • Page 268: Saving Registered Telephone Directory On Printer To Your Computer

    Saving Registered Telephone Directory on Printer to Your Computer Follow the procedure below to save the telephone directory (includes recipients' name, recipients' fax/ telephone number, group dial, user's name, user's fax/telephone number, and rejected numbers) that registered on the printer to the computer. Start up Speed Dial Utility2.

  • Page 269: Registering A Fax/Telephone Number Using Speed Dial Utility2

    Registering a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to register fax/telephone numbers. Note Before you register fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.
  • Page 270 Note • You can only add the numbers that have already been registered. 6. Click OK. To continue registering fax/telephone numbers or a group dial, repeat steps 4 to 6. • To save the registered information on the computer. • 1.

  • Page 271: Changing A Fax/Telephone Number Using Speed Dial Utility2

    Changing a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to change fax/telephone numbers. Note • Before you change fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.
  • Page 272 5. Click OK. To continue changing fax/telephone numbers or group dials, repeat steps 4 and 5. • To save the edited information on the computer. • 1. Click Save to PC..2. Enter file name on displayed screen, and then click Save. •...

  • Page 273: Deleting A Fax/Telephone Number Using Speed Dial Utility2

    Deleting a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to delete fax/telephone numbers. Note • Before you delete fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.

  • Page 274: Changing Sender Information Using Speed Dial Utility2

    Changing Sender Information Using Speed Dial Utility2 Follow the procedure below to change the user's name or fax/telephone number. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click User Information Setting from Setting Item List:. The user's information is displayed.

  • Page 275: Registering/Changing Rejected Number Using Speed Dial Utility2

    Registering/Changing Rejected Number Using Speed Dial Utility2 Follow the procedure below to register, change, or delete rejected numbers. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click Rejected Number Setting from Setting Item List:. The list of rejected numbers is displayed.

  • Page 276: Registering Telephone Directory Has Been Saved On Your Computer To Printer

    Registering Telephone Directory Has been Saved on Your Computer to Printer You can load the data of the telephone directory (RSD file, *.rsd) and register it to your printer. The data of the telephone directory (RSD file, *.rsd) that is exported from other printer can be loaded and registered to your printer.

  • Page 277: Sending Faxes Using Operation Panel Of Printer

    Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax/Telephone Number Basic Resending Faxes (Redialing Busy Number) Setting Items for Sending Faxes...

  • Page 278: Sending Faxes By Entering Fax/Telephone Number

    Sending Faxes by Entering Fax/Telephone Number This section describes dialing and sending faxes directly by entering the fax/telephone numbers. Important • It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect • registration of fax/telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone.
  • Page 279 button: By pressing this button once, "#" is entered. By pressing this button one more time, "P" is entered. 6. Press the Black button or the Color button. The printer starts scanning the document. Important • Color transmission is available only when the recipient's fax device supports color faxing. •...
  • Page 280 • Do not unplug the power cord until all documents are sent. If you unplug the power cord, all unsent • documents stored in the printer's memory are lost.

  • Page 281: Resending Faxes (Redialing Busy Number)

    Resending Faxes (Redialing Busy Number) There are two methods of redialing: Automatic redialing and Manual redialing. • Automatic Redialing • If you send a document and the recipient's line is busy, the printer will redial the number after a specified interval.
  • Page 282 Manual Redialing Follow the procedure below for manual redialing. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. Load documents on platen or in ADF (Auto Document Feeder). 4. Adjust the scan contrast and resolution as necessary. Setting Items for Sending Faxes 5.

  • Page 283: Setting Items For Sending Faxes

    Setting Items for Sending Faxes If you select Fax TX settings after pressing the Menu/Wireless connect button on the Fax standby screen, you can specify the settings of the scan contrast and the scan resolution. Adjust the scan contrast and resolution following the procedure below. 1.
  • Page 284 7. Press the OK button. The LCD returns to the Fax standby screen.

  • Page 285: Sending Faxes From Computer (Mac Os)

    Sending Faxes from Computer (Mac OS) Sending Faxes Using AirPrint General Notes (Fax Transmission Using AirPrint)

  • Page 286: Sending Faxes Using Airprint

    Sending Faxes Using AirPrint You can send faxes from a printer using AirPrint. To send faxes, add your printer to your computer. Checking Environment First, check your environment. • AirPrint operation environment • A computer running Mac OS. Note • For supported operating system versions, click Home to return to the top page of the Online Manual for your model and search for "Specifications."...
  • Page 287 To open the Print dialog, you typically select Print... from the File menu of your application software. 4. Select Canon XXX series - Fax (where "XXX" is the model name) from Printer list. 5. Specify fax paper settings as needed.
  • Page 288 6. Enter fax/telephone numbers in To.
  • Page 289 If you specify a dialing prefix, enter the code in Dialing Prefix and specify the cover page settings as needed. 7. Click Fax. The number is dialed automatically and the fax is sent. Note • To cancel sending the fax, press the printer's Stop button. Automatic Redialing If the fax could not be sent (for example, when the recipient was busy), the number is redialed automatically according to the automatic redialing setting of the printer.

  • Page 290: General Notes (Fax Transmission Using Airprint)

    General Notes (Fax Transmission Using AirPrint) Sending faxes is subject to the following restrictions. • Enter the characters in To and Dialing Prefix so that the total number of characters is within 40 characters. • You can use the following characters for To: •...

  • Page 291: Receiving Faxes

    Receiving Faxes Receiving Faxes Changing Paper Settings Memory Reception...

  • Page 292: Receiving Faxes

    Receiving Faxes This section describes the preparation necessary for receiving a fax and how to receive a fax. Preparing for Receiving a Fax Prepare for receiving a fax according to the following procedure. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed.
  • Page 293 • If the printer was not able to print a received fax, the printer stores the unprinted fax temporarily in its • memory. Memory Reception When Tel. priority mode is selected: • When the call is a fax: • The telephone will ring when a call incomes. Pick up the handset.
  • Page 294 If the answering mode is turned off on the answering machine, pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, then hang up the handset. If Manual/auto switch of the advanced setting is set to ON, set RX start time to longer than the time before the answering machine starts playing the answering message.
  • Page 295 • You can change the number of times to ring the telephone with Incoming ring of the advanced • setting. When DRPD or Network switch is selected: • When the call is a fax: • The telephone will ring when a call incomes. The printer will receive the fax automatically when the fax ring pattern is detected.
  • Page 296 • For Network switch • The name of this service varies depending on the country or region of purchase. This setting may not be also available depending on the country or region of purchase.

  • Page 297: Changing Paper Settings

    Changing Paper Settings This printer prints received faxes to paper loaded in the printer beforehand. You can use the operation panel to change the paper settings for printing faxes. Make sure that the settings are appropriate for the loaded paper. Important •...
  • Page 298 Note • The • (asterisk) on the LCD indicates the current setting. Page size Select the page size from A4, Letter, or Legal. Note • Some of page sizes are not available depending on the country or region of purchase. •...

  • Page 299: Memory Reception

    Memory Reception If the printer was not able to print the received fax, the received fax is stored in the printer's memory. The FAX Memory lamp is lit and Fax saved in memory is displayed at the Fax standby screen. Important •...
  • Page 300 Auto print settings ◦ Paper has run out: ◦ Load the paper and press the OK button. ◦ A different size of paper from that specified by Page size in Fax paper settings is loaded: ◦ Load the same size of paper as that specified by Page size in Fax paper settings, and then press the OK button.

  • Page 301: Other Useful Fax Functions

    Other Useful Fax Functions Document Stored in Printer's Memory...

  • Page 302: Document Stored In Printer's Memory

    Document Stored in Printer's Memory If the sending faxes is not complete or the printer was not able to print the received faxes, these faxes are stored in the printer's memory. If an error occurred during a fax transmission, the document is not stored in the printer's memory. In the following cases, the printer is not able to print the received fax and will automatically store the fax in its memory.

  • Page 303: Printing Document In Printer's Memory

    Printing Document in Printer's Memory You can print a specified document in the printer's memory or print all the received documents in its memory at a time. When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.
  • Page 304 : Indicates the document during transmission. : Indicates the document sent with sequential broadcasting. • By pressing the • button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number. Specify the document and print it following the procedure below. 1.

  • Page 305: Deleting Document In Printer's Memory

    Deleting Document in Printer's Memory You can delete a specified document in the printer's memory or delete all the documents in its memory at a time. Note • When deleting a specified document, you specify it by its transaction number (TX/RX no.). If you do •...
  • Page 306 • By pressing the • button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number. Specify the document and delete it following the procedure below. 1. Select the transaction number (TX/RX no.) of the document you want to delete, then press the OK button.

  • Page 307: Frequently Asked Questions

    Frequently Asked Questions List of Support Codes for Printer Errors When Error Occurred Message Is Displayed Error Four-Digit Alphanumeric Code Is Displayed on LCD Manually Solved Network Troubles Cannot Find Printer on Network (Windows/macOS) Switching Printer's Connection to Network or Terminal Devices Network Connecting with Wireless Direct Printing Network Settings...
  • Page 308 Printer Does Not Print Printing (Copying) Stops Cannot Print Using AirPrint Cannot Find Printer on Network (Windows/macOS) Ink Does Not Come Out What to Do When Paper Is Jammed Printer Does Not Pick Up or Feed the Paper/"No Paper" Error Automatic Duplex Printing Problems Printout (Copy) Results Are Unsatisfactory Scanning Problems (Windows)
  • Page 309 Problems While Printing (Scanning) from Smartphone/Tablet Scanning Problems (Windows) Scanning Problems (macOS) Faxing Problems Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem...

  • Page 310: Network Faq

    Network FAQ Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wireless LAN Cannot Find Printer Cannot Find Printer on Network (Windows/macOS) Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Searching Printer by IP Address or Host Name During Setup Detect Same Printer Name Switching Printer's Connection to Network or Terminal Devices...
  • Page 311 Cannot Print (Scan) from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network (Windows/macOS) No Ink Level Appears in Printer Status Monitor (Windows) Wireless Direct Cannot Print or Connect...

  • Page 312: Network Communication Problems

    Network Communication Problems Cannot Find Printer on Network (Windows/macOS) Wireless Router Problems Printer Settings/Smartphone/Tablet Troubles for Network...

  • Page 313: Cannot Find Printer On Network (Windows/Macos)

    Cannot Find Printer on Network (Windows/macOS) Cannot Find Printer on Network...

  • Page 314: Cannot Find Printer On Network

    Cannot Find Printer on Network In the following cases, set up the printer again. • When you buy a new computer or wireless router • • When you change the settings on your wireless router • • When the connection method (Wi-Fi / USB) of the printer is changed •...
  • Page 315 Proceed once you complete checking the power status above. Check PC network connection. Check2 If your computer and network devices (wireless router, etc.) are fully configured, your computer is ready to connect to the network. 1. Check the settings of the network device (wireless router, etc.). Connect to the Internet and see if you can browse any web page.
  • Page 316 Make sure security software's firewall is off. Check2 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
  • Page 317 See below. Manually Solved Network Troubles...

  • Page 318: Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected Via Usb)

    Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
  • Page 319 3. Shut down computer. After shutting down, restart your computer and install the latest MP Drivers (Printer Driver) downloaded in step 1.

  • Page 320: Wireless Router Problems

    Wireless Router Problems Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings...

  • Page 321: Network Key (Password) Unknown

    Network Key (Password) Unknown Use the Wi-Fi Connection Assistant to diagnose and repair network status. Select the link below to download Wi-Fi Connection Assistant and install it. Checking Printer Connection Status Using Wi-Fi Connection Assistant See below for starting up Wi-Fi Connection Assistant •...
  • Page 322 Note • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2- Personal).

  • Page 323: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings

    Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Refer to Setup Guide to setup. Note • Wi-Fi Connection Assistant allows you to diagnose and repair the network status. •...
  • Page 324 If using WPA/WPA2 key or a password, make sure encryption key for Check3 computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.

  • Page 325: Printer Settings/Smartphone/Tablet Troubles For Network

    Printer Settings/Smartphone/Tablet Troubles for Network Manually Solved Network Troubles Checking Network Information of Printer Printing Network Settings Restoring Printer's LAN Settings to Defaults Default Network Settings Connecting with Wireless Direct...

  • Page 326: Manually Solved Network Troubles

    Manually Solved Network Troubles Cannot Find Printer on Network/Cannot Printing Cannot Connect to Printer through Wireless Direct Cannot Find Printer on Network/Cannot Printing Printing Out Network Settings Information: Follow the procedure below to print out the network settings information. Check that printer and wireless router are turned on. Step1 Turn the wireless router back on.
  • Page 327 Check that security software's firewall is off. Check1 A message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set the security software to always allow access. Quit the security software and make sure that the printer is recognized and ready to use. If so, the cause is the firewall setting.
  • Page 328 When you set printer's IP address manually, correct IP address may not be Check2 set. Check the network name (SSID) and the password of the wireless router you want to connect to, the IP address applicable range, and then enter the appropriate IP address on the printer side. If you are unsure, set the printer's IP address to automatic (DHCP).
  • Page 329 Note • To check the MAC address or IP address of your computer, see Checking Computer IP Address or MAC Address. If problem occurs only when wireless router is in energy-saving mode, turn off Check6 energy-saving mode of wireless router. If the problem seems to occur suddenly, it may be resolved by updating the wireless router firmware (e.g.
  • Page 330 • If devices (microwave oven, external hard disk drive, and other USB 3.0 devices) that emit radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the printer and the wireless router as far away from interference sources as possible. •...
  • Page 331 Cannot Connect to Printer through Wireless Direct Check power status of printer and other devices (e.g. computer/smartphone/ Check1 tablet). Turn on the printer or devices. If the power is already turned on, cycle the power switch. Check settings of your device (e.g. computer/smartphone/tablet). Check2 Make sure Wi-Fi is enabled on your device.
  • Page 332 Printing Network Settings Check that printer is not placed too far away from device. Check6 If the distance between the printer and the device is too far, wireless communication becomes poor. Place the printer and the device close to each other.

  • Page 333: Checking Network Information Of Printer

    Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon Wi-Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
  • Page 334 Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: • 1. Select Command Prompt from Start. 2. Type the ping command and press Enter. The ping command is as follows: ping XXX.XXX.XXX.XXX "XXX.XXX.XXX.XXX"...
  • Page 335 Checking Network Setting Information To check the printer's network settings information, print out the network settings information. Printing Network Settings...

  • Page 336: Restoring Printer's Lan Settings To Defaults

    Restoring Printer's LAN Settings to Defaults Important • After initialization, all network connection information of the printer will be deleted, and printing, • scanning, and faxing over the network will no longer be possible. To use the printer over a network again after restoring printer's LAN settings to defaults, refer to Setup Guide to redo setup.

  • Page 337: Problems While Printing (Scanning) From Smartphone/Tablet

    Problems While Printing (Scanning) from Smartphone/Tablet Cannot Print (Scan) from Smartphone/Tablet...

  • Page 338: Cannot Print (Scan) From Smartphone/Tablet

    Cannot Print (Scan) from Smartphone/Tablet If you cannot Print (Scan) from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer via Wi-Fi Cannot Communicate with Printer while It Is in Wireless Direct Note •...
  • Page 339 Printing Network Settings Note • If you have a computer, Wi-Fi Connection Assistant allows you to diagnose and repair the network • status. Select the link below to download Wi-Fi Connection Assistant and install it. Checking Printer Connection Status Using Wi-Fi Connection Assistant See below for starting up Wi-Fi Connection Assistant.
  • Page 340 If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following. Check power status of printer and device (e.g. smartphone/tablet). Check1 Turn on the printer or your device. If the power is already turned on, cycle the power switch. Is Wireless Direct enabled? Check2 From the Setup menu screen, select Device settings >...
  • Page 341 Note • This web page is a common page across models. Depending on the specifications of the printer you are • using, some of the features described (scanner/copy, etc.) may not apply. For details about the functions of your printer, see Specifications.

  • Page 342: Printing Problems

    Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick Up or Feed the Paper/"No Paper" Error Printout (Copy) Results Are Unsatisfactory...

  • Page 343: Printer Does Not Print

    Printer Does Not Print Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
  • Page 344 • For Windows: • Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as default printer to make the one •...
  • Page 345 • After printing is completed, select Off for Prevention of Print Data Loss. • If printing from your computer, restart the computer. Check7 Restart the computer and try printing again.

  • Page 346: Ink Does Not Come Out

    Ink Does Not Come Out Make sure of the estimated ink levels in the FINE cartridges. Check1 When a FINE cartridge runs out of ink, replace empty FINE cartridges with a new one. Checking Ink Status on the LCD Replacing a FINE Cartridge Is the FINE cartridge installed properly? Check2 If the FINE cartridge is not installed securely, ink may not be ejected correctly.
  • Page 347 After cleaning the print head, print the nozzle check pattern and check the result. • For Windows: • Clean the print head • For macOS: • Clean the print head If it does not improve, go to the next step. Clean the print head again.

  • Page 348: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error

    Printer Does Not Pick Up or Feed the Paper/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When the paper is loaded correctly, you will hear a beep. When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
  • Page 349 Check7 Cleaning Paper Feed Rollers Note • Cleaning the paper feed roller abrades it, so do this only when necessary. • If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 350: Printout (Copy) Results Are Unsatisfactory

    • Printing from your computer • Check the settings using the printer driver. Basic Printing Setup • Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY • Check the settings on Canon PRINT Inkjet/SELPHY. Print Photos from Your Smartphone Make sure appropriate print quality is selected (see list above).
  • Page 351 Printouts Are Blank Blurry or Fuzzy Inaccurate or Streaks or Lines Bleeding Colors Lines Are Paper Is Smudged/ Ink Blots/Paper Curl Vertical Line Next to Misaligned/Distorted Printed Surface Is Image Scratched...
  • Page 352 Images Incomplete/ Lines Incomplete or Back of Paper Is Uneven Colors Cannot Complete Missing (Windows) Smudged Printing Streaked Colors Note • This web page is a common page across models. Depending on the specifications of the printer you are • using, some of the features described (scanner/copy, etc.) may not apply.

  • Page 353: Printouts Are Blank/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks Or Lines

    Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Note • If black does not print, is faint, or has a blue or red tint, refer to this web page. • Check paper and print quality settings. Check1 Printout (Copy) Results Are Unsatisfactory Make sure of the estimated ink levels in the FINE cartridges.
  • Page 354 After confirming that the FINE cartridge is installed properly, close the cover. Are the print head nozzles clogged? Check4 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. Print the nozzle check pattern. Step1 After printing the nozzle check pattern, examine the pattern.
  • Page 355 Replace the FINE cartridge. Step6 If problem is not resolved after performing print head deep cleaning twice, the print head may be damaged, or ink may have run out. Replace the FINE cartridge. Replacing a FINE Cartridge For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.

  • Page 356: Lines Are Misaligned/Distorted

    Lines Are Misaligned/Distorted Note • For the case of misaligned or distortion, refer to this web page. • Check paper and print quality settings. Check1 Printout (Copy) Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position.

  • Page 357: Paper Is Smudged/Printed Surface Is Scratched/Ink Blots/Paper Curl

    Make sure you are using the right paper for what you are printing. To print data with high color saturation such as photographs or images with dark colors, we recommend that you use Photo Paper Plus Glossy II or other Canon specialty paper.
  • Page 358 • From computer (Windows): • 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Select Prevents paper abrasion check box and select OK.
  • Page 359 5. Check message and select OK. • From computer (macOS): • Adjust the setting to prevent paper abrasion from Remote UI. Opening Remote UI for Maintenance If brightness is set low, increase brightness setting and try printing again. Check5 If you are printing with a low brightness setting on plain paper, the paper may absorb too much ink and become wavy, causing paper abrasion.
  • Page 360 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK.

  • Page 361: Vertical Line Next To Image

    Vertical Line Next to Image Is loaded paper size correct? Check If the loaded paper is larger than the size you specified, vertical lines (A) may appear in the left margin or the both margins. Set the paper size to match the loaded paper. Printout (Copy) Results Are Unsatisfactory Note •...

  • Page 362: Images Incomplete/Cannot Complete Printing

    Images Incomplete/Cannot Complete Printing If the printing of photos, images, stops in the middle of printing and cannot be printed to the end, check the following items. Select setting not to compress printing data. (Windows) Check1 If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved.

  • Page 363: Lines Incomplete Or Missing (Windows)

    Lines Incomplete or Missing (Windows) Are you using Page Layout Printing or Binding Margin function? Check1 When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickening the lines in the document. Are you trying to print a large data file? (Windows) Check2 If you are trying to print a large data file, printing may not be performed properly due to missing print data.

  • Page 364: Back Of Paper Is Smudged

    Back of Paper Is Smudged Check paper and print quality settings. Check1 Printout (Copy) Results Are Unsatisfactory Perform bottom plate cleaning to clean inside of printer. Check2 Cleaning Inside the Printer (Bottom Plate Cleaning) Note • During borderless printing, duplex printing, or too much printing, ink may stain the inside of the printer. •...

  • Page 365: Uneven Or Streaked Colors

    Uneven or Streaked Colors Increase print quality and try printing again. Check1 Increasing the print quality using the operation panel or the printer driver may improve the print result. Perform print head alignment. Check2 Aligning the Print Head Note • For Windows, if the problem is not resolved after performing the print head alignment, perform print head •...

  • Page 366: Scanning Problems (Macos)

    Scanning Problems (macOS) Scanning Problems...

  • Page 367: Scanning Problems

    Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start...

  • Page 368: Scanner Does Not Work

    Scanner Does Not Work Check that your scanner or printer is turned on. Check 1 With network connection, check the connection status and reconnect as Check 2 needed. With USB connection, connect the USB cable to a different USB port on the Check 3 computer.

  • Page 369: Scanner Driver Does Not Start

    Scanner Driver Does Not Start Make sure the application software supports AirPrint. Check 1 Select your scanner or printer on the application's menu. Check 2 Note • The operation may differ depending on the application. Scan and save images with IJ Scan Utility Lite and open the files in your Check 3 application.

  • Page 370: Faxing Problems

    Faxing Problems Problems Sending Faxes Problems Receiving Faxes/Cannot Print a Fax Telephone Problems Poor Quality Fax Received...

  • Page 371: Problems Sending Faxes

    Problems Sending Faxes Cannot Send a Fax Errors Often Occur When Send a Fax...

  • Page 372: Cannot Send A Fax

    Cannot Send a Fax If you cannot send a fax, check the following items. Check that the telephone line is connected correctly according to the following Check1 items. • Reconnect the telephone line cable to the telephone line jack ( ), and plug the other end into the telephone wall jack or telephone jack.
  • Page 373 Remove the document, and then reload it on the platen or in the ADF. Loading Originals Does a printer error occur? Check7 Ensure that an error message is displayed on the LCD. When an error message is displayed on the LCD, check the cause.

  • Page 374: Errors Often Occur When Send A Fax

    Errors Often Occur When Send a Fax Check telephone line condition or connection. Check If errors occur frequently when using an Internet telephone, it is possible that they can be reduced by selecting Reduce for Fax settings > Adv. fax settings > Err reduction (VoIP). For details, see Err reduction (VoIP).

  • Page 375: Problems Receiving Faxes/Cannot Print A Fax

    Problems Receiving Faxes/Cannot Print a Fax Cannot Print a Fax/"Fax received. Saved in memory." Appears...

  • Page 376: Cannot Print A Fax/"Fax Received. Saved In Memory." Appears

    Cannot Print a Fax/"Fax received. Saved in memory." Appears Is a different size of paper from that specified by Page size in Fax paper Check1 settings loaded? If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the printer's memory (Memory Reception).

  • Page 377: Telephone Problems

    Telephone Problems Cannot Dial Telephone Disconnects During a Call...

  • Page 378: Cannot Dial

    Cannot Dial Is telephone line cable connected correctly? Check1 Check that the telephone line cable is connected correctly. Connecting Telephone Line Is telephone line type of printer or external device set correctly? Check2 Check the telephone line type setting and change it as necessary. Setting Telephone Line Type...

  • Page 379: Telephone Disconnects During A Call

    Telephone Disconnects During a Call Is telephone line cable or telephone (or a peripheral device such as an external Check telephone, an answering device, or a computer modem) connected correctly? Check that the telephone line cable and the telephone (or a peripheral device such as an external telephone, an answering device, or a computer modem) are connected correctly.

  • Page 380: Poor Quality Fax Received

    Poor Quality Fax Received Check scan settings of sender's fax device. Check1 Ask the sender to adjust the scan settings of the fax device. Is ECM RX set to OFF? Check2 Select Fax settings > Adv. fax settings > Adv. communication > ECM RX in this order and select ON. If ECM RX is enabled, the sender's fax device resends the fax after correcting errors automatically.

  • Page 381: Mechanical Problems

    Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Wrong Language Appears in LCD...

  • Page 382: Printer Does Not Turn On

    Make sure power plug is securely connected to printer, and then turn on again. Check2 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 383: Printer Turns Off Unexpectedly Or Repeatedly

    • To disable the setting from the computer: • For Windows, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting. Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool. 1. Open Canon IJ Printer Assistant Tool.
  • Page 384 Note • See below for details on how to disable the setting from ScanGear (scanner driver). • Scanner Tab...

  • Page 385: Usb Connection Problems

    USB Connection Problems If the printer connected to the computer via USB is not recognized, check the following items. USB Connection Not Recognized The following problems may occur even though the USB connection is recognized. • Printing (scanning) is slow. •...
  • Page 386 USB Connection Does Not Work Properly Check following to make sure your system environment supports Hi-Speed Check USB connection. • Does the USB port on your computer support Hi-Speed USB connection? • • Does the USB cable or the USB hub support Hi-Speed USB connection? •...

  • Page 387: Wrong Language Appears In Lcd

    Wrong Language Appears in LCD Follow the instructions below to select your language. 1. Press Setup button and wait a little. 2. Press button 2 times and press OK button. 3. Press button 4 times and press OK button. 4. Use button to select language for LCD and press OK button.

  • Page 388: Installation And Download Problems

    Installation and Download Problems Failed to MP Drivers (Printer Driver) Installation (Windows) Updating MP Drivers (Printer Driver) in Network Environment (Windows)

  • Page 389: Failed To Mp Drivers (Printer Driver) Installation (Windows)

    For Windows 8.1 / Windows 7: Select Control Panel > Programs and Features. 2. Check if there is "Canon XXX series MP Drivers" or "Canon XXX series Printer Driver" you want to install in list. "XXX" is the model name.

  • Page 390: Updating Mp Drivers (Printer Driver) In Network Environment (Windows)

    Download the latest MP Drivers (Printer Driver) in advance. Download the latest MP Drivers (Printer Driver) for your model on the download page of the Canon website. After the download is completed, overwrite and install the new version of the MP Drivers (Printer Driver) according to the specified installation procedure.

  • Page 391: Errors And Messages

    Errors and Messages Four-Digit Alphanumeric Code Is Displayed on LCD When Error Occurred Message Is Displayed...

  • Page 392: Four-Digit Alphanumeric Code Is Displayed On Lcd

    Four-Digit Alphanumeric Code Is Displayed on LCD A message is displayed on the printer's LCD or your computer screen. Some errors may display a four-digit alphanumeric code along with the error message. The characters represent a "support code" (error number). For details on each support code, see List of Support Codes for Printer Errors.

  • Page 393: When Error Occurred

    When Error Occurred If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message is displayed automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message are displayed on the Computer Screen (Windows): When a Support Code and a Message are displayed on the Printer's...

  • Page 394: Message Is Displayed

    Message Is Displayed This section describes some of the messages. If a message is displayed on the printer's LCD, see below. Message Is Displayed on the Printer's LCD If a message is displayed on the computer, see below. Error Regarding Automatic Duplex Printing Is Displayed Error Regarding Power Cord Being Unplugged Is Displayed (Windows) Writing Error/Output Error/Communication Error (Windows) Other Error Messages (Windows)
  • Page 395 Error Regarding Automatic Duplex Printing Is Displayed See Automatic Duplex Printing Problems and take the appropriate action. Check Error Regarding Power Cord Being Unplugged Is Displayed (Windows) The printer may have been unplugged while it was on. Check the error message displayed on the computer and click OK. The printer starts printing.
  • Page 396 Double-click Universal Serial Bus controllers and USB Printing Support. Note • If the USB Printing Support Properties screen is not displayed, make sure the printer is • correctly connected to the computer. Make sure printer is properly connected to computer. Check2 3.

  • Page 397: List Of Support Codes For Printer Errors

    List of Support Codes for Printer Errors Support codes are displayed on the printer's LCD and your computer screen when errors occur. A "support code" is an error number, and is displayed along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Codes Displayed on Printer's LCD and Computer Screen •...
  • Page 398 • 7000 to 7ZZZ • 7500 7600 7700 7800 • 8000 to 8ZZZ • 8300 • 9000 to 9ZZZ • 9500 • A000 to ZZZZ • B20B Note • For information on how to deal with paper jams, see What to Do When Paper Is Jammed.

  • Page 399: What To Do When Paper Is Jammed

    What to Do When Paper Is Jammed If a paper jam occurs during printing (when the support code 1300/1303/1304 is displayed), follow the procedure below. Note • If the paper is not jammed (the support code is not displayed) and the paper is not fed normally, see What to Do If Paper Is Not Fed Normally.
  • Page 400 Note • If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may • be ejected automatically. The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory.
  • Page 401 2. Close paper output tray. 3. Hold jammed paper firmly with both hands and pull it out slowly. Slowly pull out the paper so as not to tear it. Note • If the paper cannot be pulled out or is torn, open the printer's rear cover and remove jammed •...
  • Page 402 Note • Make sure you are using suitable paper and loading it correctly. • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. 5.

  • Page 403: Removing Jammed Paper Inside Printer

    Removing Jammed Paper inside Printer Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Make sure that all faxes have been sent and received, press the printer's Stop button to stop printing, and then turn off the printer.
  • Page 404 4. Check if jammed paper is under FINE cartridge holder. If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the far right or left, whichever makes it easier to remove the paper. When moving the FINE cartridge holder, hold the top of the FINE cartridge holder and slide it slowly to the far right or left.
  • Page 405 7. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper. • Any paper left under the FINE cartridge holder? •...
  • Page 406 Note • Make sure you are using suitable paper and loading it correctly. • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. 11.

  • Page 407: Removing Jammed Paper From Rear Side

    Removing Jammed Paper from Rear Side Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Make sure that all faxes have been sent and received, press the printer's Stop button to stop printing, and then turn off the printer.
  • Page 408 5. Hold jammed paper firmly and pull it out slowly. When you pull the jammed paper, support the printer with your hand so that it does not fall over. Note • If the paper is rolled up, pull it out and grasp the edges of the paper. 6.
  • Page 409 7. Return printer to its original orientation. 8. Plug printer back in and turn printer back on. 9. Load paper. Loading Plain Paper Loading Photo Paper Loading Envelopes Note • Make sure you are using suitable paper and loading it correctly.
  • Page 410 11. Pull paper output support and open output tray extension. 12. Redo printing. All jobs in the print queue are canceled. Redo the printing. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 411 1003 Cause Possible causes include the following. • There is no paper in the front tray. • Paper is not loaded in the front tray properly. What to Do Take the corresponding actions below. • Load paper in the front tray. •...
  • Page 412 1200 Cause Paper output cover is open. What to Do Close the paper output cover and wait for a while. Do not forget to close it, such as after replacing FINE cartridges.
  • Page 413 1203 Cause Paper output cover is opened during printing. What to Do If paper remains inside the printer, slowly pull out the paper with both hands and close the paper output cover. Press the printer's OK button to resolve the error. The printer ejects one blank sheet of paper and resumes printing from the next paper.
  • Page 414 1250 Cause Paper output tray is closed. What to Do Open the paper output tray, pull out the paper output support, and open the output tray extension. The printer resumes printing.
  • Page 415 FINE cartridge is not installed. What to Do Install the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
  • Page 416 Replacing a FINE Cartridge If this still does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
  • Page 417 1485 Cause Appropriate ink cartridge is not installed. What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's Stop button.
  • Page 418 1650 Cause The ink cartridge cannot be recognized. What to Do Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's Stop button.
  • Page 419 1651 Cause The printer is still unable to communicate normally and cannot recognize the status of the ink cartridge. Printing function is deactivated until the printer can communicate normally. What to Do Press the printer's Stop button to cancel printing. Take action immediately to enable the printer to communicate normally, following the instructions below.
  • Page 420 What to Do Replace the FINE cartridge. Replacing a FINE Cartridge If the error is not resolved, the printer may be damaged. Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
  • Page 421 Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a non-genuine Canon ink cartridge or by using non-genuine Canon ink.
  • Page 422 1688 Cause The ink has run out. What to Do Replace the ink cartridge and close the cover. If printing is in progress and you want to continue printing, press the printer's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled.

  • Page 423: 423

    168A Cause Possible causes include the following. • FINE cartridge is not installed properly. • FINE cartridge incompatible with this printer is installed. What to Do Retract the output tray extension and the paper output support, open the paper output cover, and then remove the FINE cartridges.

  • Page 424: Shipping Tape Etc. Are Still Attached (1890)

    Shipping Tape etc. Are Still Attached (1890) Cause Shipping tape or protective material may still be attached to FINE cartridge holder. What to Do Retract the output tray extension and the paper output support, open the paper output cover, and then make sure that shipping tape and protective material have been removed from the FINE cartridge holder.
  • Page 425 2110 Cause Paper settings specified when printing/copying do not match the paper information for the front tray registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper • information registered on the printer, refer to the following.
  • Page 426 For example, when the paper size specified when printing is A5 and the paper information for the front tray is registered as A4, select this option to print on an A4 paper loaded in the front tray with the A5 setting. Replace the paper Select this option to print/copy after changing the paper in the front tray.
  • Page 427 2900 Cause Scanning print head alignment sheet failed. What to Do Press the printer's OK button to cancel the error and take the corresponding actions below. • Make sure the print head alignment sheet is set in the correct position and orientation on the platen. •...
  • Page 428 2901 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen. Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2.
  • Page 429 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing.
  • Page 430 If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 431 Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
  • Page 432 Turn off printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
  • Page 433 5B02 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
  • Page 434 Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

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