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Coiler NMS Infinity User Manual

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NMS Infinity
User Manual
Ver. 1.1
Coiler Repeater NMS Infinity
Coiler Network Management System
Copyright @ 2017, Coiler Corporation
No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written
permission of Coiler Corporation.
All information presented in this document is confidential.

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  • Page 1 NMS Infinity User Manual Ver. 1.1 Coiler Repeater NMS Infinity Coiler Network Management System Copyright @ 2017, Coiler Corporation No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of Coiler Corporation.

  • Page 2: Table Of Contents

    Set Alarm Suppression ................35 A.9.3. Set Alarm Ignored Time ................35 A.9.4. Add Repeater Ignored Time ..............36 A.9.5. Remove Repeater Ignored Time ............. 37 A.10. Report Setting ....................38 NMS Infinity User Manual Ver. 1.1 Page | 2...
  • Page 3 Execute Repeater Synchronization ............71 E.1.2. Alarm Messages ..................72 E.2. Repeater Manage ..................74 E.2.1. Set control values to a Repeater ............. 75 E.2.2. Manual Polling a Repeater ..............75 NMS Infinity User Manual Ver. 1.1 Page | 3...
  • Page 4 NMS Infinity User Manual Ver. 1.1 Page | 4...

  • Page 5: Introduction

    This document presents a user guide for repeater Network Management System – Infinity version: Coiler NMS Infinity. Its goal is to guide network and operation engineers on how to use NMS Infinity for repeater network management. By following the manual, engineers should be able to operate NMS Infinity without knowledge of its architecture.

  • Page 6: First Time Login & Landing Page

    Administrator is “admin” “P@ssword”. When starting the Repeater Coiler NMS Infinity for the first time, please change the password for security purpose. To change the password, please click the “Change Password” button All users will be prompted for password change during first time login The following shows a “Change password”...

  • Page 7: Landing Page

    Non-alphabetic character (for example !, $, #, %) Landing page There are two ways to view all the repeaters in NMS Infinity. First is with the traditional list, second is on Google map (new option on NMS Infinity). The default landing page is on the traditional list view.
  • Page 8 NMS Infinity User Manual Ver. 1.1 Page | 8...

  • Page 9: Main Menu: Setting

    NMS Infinity. If these settings are not defined, users may experience troubles using NMS Infinity. • Section 2 (red) – these settings are typically set by Coiler during NMS Infinity installation or they already contain some sort of default setting.
  • Page 10 If the user would like to receive repeater alarm notification via SMS or Email, please tick the box accordingly If a user is created successfully, a message box will pop up for confirmation. Please refer to the picture below. NMS Infinity User Manual Ver. 1.1 Page | 10...
  • Page 11 NMS Infinity User Manual Ver. 1.1 Page | 11...

  • Page 12: Modify User's Setting

    Setting”. For the listed results click on the trash can icon in the Remove column. Please refer to the figure below. If a user is removed successfully it will not appear in the search results any more. NMS Infinity User Manual Ver. 1.1 Page | 12...

  • Page 13: Export Users

    Please use the same column format as the exported nmsuser.csv file so all the fields can be mapped accordingly. Note: it is recommended that each user to be created directly within NMS Infinity. If import is needed, the administrator that would be performing the import would need to be very clear on the Zone_ID and Group_ID during the CSV file creation.
  • Page 14 If a user does not have a password, or the password is set to “********”, the system will set default password: “P@ssword01”, and will require the user to change password during next system login attempt NMS Infinity User Manual Ver. 1.1 Page | 14...

  • Page 15: User Group Setting

    To navigate to user groups configuration page, please select the menu item “Setting”, then “User Group Settings”. There are groups created by default during NMS Infinity installation. However system admin should create additional groups based on company policy and then assign users to the groups accordingly.

  • Page 16: Modify A Group

    “Search” item, then insert query conditions, then click on the “Search” button. Search filtering can be provided or left empty to display all groups available. Matching search results will be listed as depicted on the following picture. NMS Infinity User Manual Ver. 1.1 Page | 16...

  • Page 17: Remove A User Group

    To remove a user group, please search the user group to show all user groups. For the listed results click on the trash can icon in the Remove column. Please refer to the figure below. NMS Infinity User Manual Ver. 1.1 Page | 17...

  • Page 18: Export User Group

    User group export is for review purpose only. User group cannot be imported since there should be not a high number of user groups. Please create and edit user groups within NMS Infinity. NMS Infinity User Manual Ver. 1.1 Page | 18...

  • Page 19: Zone Settings

    When the sub zone is created, the tree display on the left should then be displaying the newly created zone pattern. Note: the maximum number of zone layers is seven. Please limit the layer to seven or under. NMS Infinity User Manual Ver. 1.1 Page | 19...

  • Page 20: Modify Zone Name

    - on the tree view of zones on the left. Then click on the “Remove” button. The following figure indicates how to remove a sub zone. NMS Infinity User Manual Ver. 1.1 Page | 20...
  • Page 21 The removed zone will disappear from the zone tree view on the left. NMS Infinity User Manual Ver. 1.1 Page | 21...

  • Page 22: Maintainer Setting

    Maintainers are involved in customer support and case resolution on site. They should be informed immediately after incident/alarm from a repeater is received by NMS Infinity. This information will be transmitted to a maintainer immediately after NMS Infinity receives an alarm indication.

  • Page 23: Modify Maintainer Setting

    Information can be modified by changing data in fields and then clicking the “Modify” button. If data are modified successfully, the searched results would be updated accordingly. A.4.3. Remove a Maintainer To remove a maintainer, please search the maintainer as described in the previous section NMS Infinity User Manual Ver. 1.1 Page | 23...

  • Page 24: Export Maintainers

    [SMS_Alarm] is set to “Y” 2. [Mobile] data length error: If an imported maintainer exists in the system, the maintainer information will be updated accordingly to imported data. NMS Infinity User Manual Ver. 1.1 Page | 24...

  • Page 25: Sim Card Settings

    • Status: Disable: Cannot be used for repeater creation. In-Used: A repeater is using this SIM card Not-Used: SIM card available for repeater creation Lost Note: • * indicates required fields. NMS Infinity User Manual Ver. 1.1 Page | 25...

  • Page 26: Modify A Sim Card

    To remove a SIM card, please search the SIM card first. When the results are listed, click on the “trash can” icon in the Remove column. If a SIM card is in use, removal will not be allowed. NMS Infinity User Manual Ver. 1.1 Page | 26...

  • Page 27: Import Sim Cards

    [Zone_ID]: Binding SIM Card region. [Owner_ID]: Binding maintainer. 2. [MSISDM] data length error. 3. [IMSI] data length error. If imported SIM card exists in the system, the SIM card information will be updated accordingly. NMS Infinity User Manual Ver. 1.1 Page | 27...

  • Page 28: Repeater Model Setting

    To create a Repeater Type, click on the “Add Repeater Type” as in one of the red circles shown above. Users with Repeater Model setting rights can add new repeater types: 1. Choose device parameter file (provided by Coiler) and click “Upload” button to import device parameters.

  • Page 29: View Repeater Type List

    Users with “repeater model setting” – remove rights, can see the “remove” icon. To remove a repeater type, click on the remove icon of the corresponding repeater type. If a repeater type is removed successfully it will not appear in the repeater type list NMS Infinity User Manual Ver. 1.1 Page | 29...
  • Page 30 *Note: if there is a repeater created for this repeater type, then the operation will fail. NMS Infinity User Manual Ver. 1.1 Page | 30...

  • Page 31: Batch Sync Repeaters

    Batch Sync Repeaters A.7. After adding number of repeaters, the repeaters have to be synchronized so that NMS Infinity receives confirmation that repeaters indeed exist. To make synchronization of multiple repeaters easier, Batch Sync Repeaters option can be used. This allows for synchronization of multiple repeaters in parallel.

  • Page 32: Batch Polling Setting

    1. “Search” for repeaters to add polling time. User can fill in query conditions to filter results, then click “Search” to find corresponding repeaters. Searching without filter conditions will list all repeaters from NMS INFINITY database. 2. Tick Checkboxes for the repeaters for adding batch polling time.

  • Page 33: Remove Repeater Polling Time

    Users can remove repeater auto-polling time on the Repeater Polling Time List. Check rows to remove corresponding repeaters from batch polling, then click “Remove” button to delete items. After adding or removing polling time successfully, a pop-up messages will show. NMS Infinity User Manual Ver. 1.1 Page | 33...

  • Page 34: Alarm Settings

    Users can modify alarm severity, just click on “edit” icon. Drop down menu will show up to modify severity level. User can change severity and click “Update” button to save alarm severity. Clicking “Cancel” will abort the changes. NMS Infinity User Manual Ver. 1.1 Page | 34...

  • Page 35: Set Alarm Suppression

    There are two frames in Alarm Ignored Time menu. The red frame can be used for configuration of a repeater ignored time; the blue frame shows a list of repeater(s) with ignored time already set. NMS Infinity User Manual Ver. 1.1 Page | 35...

  • Page 36: Add Repeater Ignored Time

    Trash icon can be used to remove ignored time configuration. 4. Make sure ignored time(s) are correct, and then click “Batch Add” to apply ignored time for chosen repeaters. NMS Infinity User Manual Ver. 1.1 Page | 36...

  • Page 37: Remove Repeater Ignored Time

    Choose repeaters with Ignored Time configured, then click “Remove” button to delete the items. After adding or deleting “Ignored Time” successfully, system will pop up the result message to notify users. NMS Infinity User Manual Ver. 1.1 Page | 37...

  • Page 38: Report Setting

    “Setting”, then select and click on the sub menu item “Report Setting”. A.10.1. Modify a Report Setting User can select “Report Name” to display and set report. “Modify” confirms settings update. • By default NMS Infinity provides 8 reports. • Maximum Query Condition is 5 • Maximum Displayed items/columns is 16 •...
  • Page 39 NMS Infinity User Manual Ver. 1.1 Page | 39...

  • Page 40: News Setting

    “Setting”, then select and click on the sub menu item “News Setting”. Fill in the news fields for NMS Infinity users and confirm by clicking “Modify”. NMS Infinity users may need to log in again to see the updated information in the “news context”...

  • Page 41: Dispatch Setting

    This service is not that relevant for NMS Infinity users and administrators, since this is responsible for internal system communications and will be preconfigured by Coiler. It uses SNMP protocol to enable communication of repeaters with dashboard service.

  • Page 42: Dashboard Setting

    Infinity via a modem or FTP server for sending and receiving SMS messages. Moreover it also sends SNMP traps to preconfigured IP address, communicates with customer’s email server and is responsible for NMS INFINITY database backup and backup settings. In order to navigate to Dashboard Setting, please move the mouse cursor over the menu item “Setting”, then select and click on the sub menu item “Dashboard Setting”.
  • Page 43 NMS Infinity User Manual Ver. 1.1 Page | 43...

  • Page 44: Database Setting

    Auto-backup: a user need to click sub-function “setting” and check auto-backup flag, then set backup cycle mode and backup retention period parameter. Dashboard service will check backup time and execute backup automatically at the configured time and cycle mode. NMS Infinity User Manual Ver. 1.1 Page | 44...

  • Page 45: Database Restore

    Then a database file should be chosen and “Restore” should be clicked to open restore database confirmation window. Click “yes” to execute restore process. After database restore is accomplished successfully, the system will show “Restore OK!” message. NMS Infinity User Manual Ver. 1.1 Page | 45...

  • Page 46: Database Housekeeping

    If system data exceeds housekeeping threshold value, it will be erased automatically.  Manual: choose “Clean Now” button in a data row. System will execute housekeeping for the row only. After finishing the process, a result message will be shown. NMS Infinity User Manual Ver. 1.1 Page | 46...

  • Page 47: Files Backup Setting

    Files Backup Setting A.15. This setting concern files that are uploaded by a user to Coiler NMS Infinity, such as site photo or diagram during repeater creation. This page provides a system administrator file maintain options. To get to File Backup menu, please move the mouse cursor over the menu item “System”...

  • Page 48: Files Restore

    If a user wants to restore a file backup, the user clicks the sub-function “Restore” to get to a restore page. Then a backup file to be recovered should be selected and confirmed by “Restore” NMS Infinity User Manual Ver. 1.1 Page | 48...
  • Page 49 A restore file confirmation window will pop-up. Click “yes” to start restore process. When restore is successful, it will show message “Restore OK!” NMS Infinity User Manual Ver. 1.1 Page | 49...

  • Page 50: System Parameter

    To enter System Parameter Settings, please move the mouse cursor over the menu item “System” then select “System Parameter ” as follows. Users with “system parameter” modify right, can update the parameters. NMS Infinity User Manual Ver. 1.1 Page | 50...

  • Page 51: Set Password And Logon Parameters

    Enable AMS: Check it to enable system auto upload to AMS A.16.3. System Performance Alert The following parameters are used for system to alert an administrator in case of performance or NMS INFINITY service’s issues. NMS Infinity User Manual Ver. 1.1 Page | 51...

  • Page 52: License Status

    Coiler offers different packaging options for different level usage customers. Additional user or device license can be purchased through Coiler’s sales representatives. Note: license control is done by physical USB dongle key provided by Coiler. The USB dongle would need to be updated to extend valid usage period.

  • Page 53: Wallpaper Setting

    Once imported, you are able to preview the file in the view window. Press upload to change the image at login page to your selected image. The new image will take effect next time you are at the login screen. NMS Infinity User Manual Ver. 1.1 Page | 53...

  • Page 54: Main Menu: Manage

    List – List View of All Repeaters B.1. List is the landing page of NMS Infinity, where you see all repeaters an user can see within his responsible zone on NMS Infinity. There are three main sections in the list view. See the sub sections of for details.

  • Page 55: Zone

    Each repeater is shown in a single row. The maximum number of repeaters per page displayed is 15. Press the “>” button to get NMS Infinity User Manual Ver. 1.1 Page | 55...
  • Page 56 RCU Mobile No – this shows the number of the SIM inside the particular repeater. Sync State – this shows if the repeater has successfully synched up with NMS Infinity. For a repeater working properly, the repeater should have a blue double linked chain icon.

  • Page 57: Add

    If not, please go to section A.6.1. to add the repeater type. Network Type – this field is optional and most relevant to NMS Infinity with map license. For a repeater to display properly on the map, it will need to have longitude and latitude information.
  • Page 58 Click “Send” to execute repeater synchronization with NMS Infinity. After having clicked “Send” Sync button, message box will be shown as on the figure below: Once repeater is in Sync with NMS Infinity, the red disconnect chain image will change to blue connected chain.

  • Page 59: Active Alarm

    Graph – this breaks down the active alarms by repeater types so the user can see how many alarms per repeater type. Undo ACK – this button undo the acknowledgement button. Alarms previously acknowledged and un-acknowledged will be shown in bold font again. NMS Infinity User Manual Ver. 1.1 Page | 59...

  • Page 60: Alarm History

    The function provides three options: ACK (acknowledged), Undo ACK, and Clear. A user can mark repeater alarms check box and then click on one of command buttons to modify repeater alarm status. NMS Infinity User Manual Ver. 1.1 Page | 60...

  • Page 61: View/Edit Alarm Information

    Click “Select” icon of an incident to display detailed alarm information. If the alarm is Not- Acknowledged and/or Not-cleared, then ACK and/or Clear button will be available. User can modify the status or click “Close” to close the view window. NMS Infinity User Manual Ver. 1.1 Page | 61...

  • Page 62: Omc Alarm

    OMC Alarm B.5. This section is only applicable for systems that has repeaters purchased from Coiler before 2010 and are still active in the repeater management system. Since earlier repeaters did not follow a unified communication protocol, these alarms need to be treated in a different list.

  • Page 63: Main Menu: Report

    “Report Settings”, report name: User Event Report from Settings main menu. Users can fill in query conditions, and then click “Search” to display results. Click “Export” button to export searched results to a file. NMS Infinity User Manual Ver. 1.1 Page | 63...

  • Page 64: System Event Report

    System Event Report C.2. This report shows NMS INFINITY system error logs, please see the following. To enter “System Event Report”, please move the mouse cursor over the menu item “Report” and select “System Event Report ” as follows. Query conditions and search results displayed after running the report are based on configuration of section “Report Settings”, report name: System Event Report from Settings...

  • Page 65: Repeater List Report

    “Report Settings”, report name: Repeater List from Settings main menu. Users can fill in query conditions, and then click “Search” to display results. Click “Export” button to export searched results to a file. NMS Infinity User Manual Ver. 1.1 Page | 65...

  • Page 66: Alarm Report

    This report provides information on all communication messages between RCU’s. To get to “Message Report”, please move the mouse cursor over the menu item “Report” then select “Message Report”,” as follows. NMS Infinity User Manual Ver. 1.1 Page | 66...

  • Page 67: Polling Result Report

    “Report Settings ” report name: Polling Result Report, from Settings main menu. Users can fill in query conditions, and then click “Search” to display results. Click “Export” button to export searched results to a file. NMS Infinity User Manual Ver. 1.1 Page | 67...

  • Page 68: Sim Card Report

    “Report Settings ” report name: SIM Card Report, from Settings main menu. Users can fill in query conditions, and then click “Search” to display results. Click “Export” button to export searched results to a file. NMS Infinity User Manual Ver. 1.1 Page | 68...

  • Page 69: Main Menu: Help

    User Manual D.1. The full user manual would be available for download in PDF format. The user manual should correspond to the version of the NMS Infinity currently in operation. Troubleshooting D.2. A downloadable PDF file for most frequent seen problems and possible solutions to these problems.

  • Page 70: About

    About D.4. About contains the version number of the NMS Infinity currently running. NMS Infinity User Manual Ver. 1.1 Page | 70...

  • Page 71: Repeater Operation

    E.1.1. Execute Repeater Synchronization After a user modifies RCU mobile, SMS No., NMS INFINITY Center No., the RCU Setting will show disconnect status . The user must click RCU sync “Send” button to execute repeater synchronization.

  • Page 72: Alarm Messages

    “Close” to close this window. Note: once acknowledged, all the alarm messages will disappear (these messages can still be found in alarm history or alarm report). NMS Infinity User Manual Ver. 1.1 Page | 72...
  • Page 73 NMS Infinity User Manual Ver. 1.1 Page | 73...

  • Page 74: Repeater Manage

    1. Click on the name of the repeater you wish to control from the list view. A pop-up window for the particular repeater will appear. 2. Click on the “Manage” tab from the repeater info page. Both options will lead you to the same repeater control/manage page. NMS Infinity User Manual Ver. 1.1 Page | 74...

  • Page 75: Set Control Values To A Repeater

    E.2.2. Manual Polling a Repeater To ensure that the setting have been applied by the repeater, click “Polling” button to update the repeater current status and values. NMS Infinity User Manual Ver. 1.1 Page | 75...

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