Troubleshooting And Maintenance; Troubleshooting - Samsung 5 Series User Manual

08. Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Also, review the
Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.com/support or
call Samsung Customer Service.
Issues
Flickering and Dimming
Component Connections /
Screen Color
Screen Brightness
Unwanted Powering Off
Trouble Powering On
Stand Assembly
Cannot Find a Channel
Solutions and Explanations
If your Samsung Television is flickering or dimming sporadically, you may need to disable some of the
energy efficiency features.
Disable Energy Saving ( System > Eco Solution
If you find that the color on your Samsung television screen is not correct or the black and white colors
are off, run a Self Diagnosis Picture Test (
If the picture problem is caused by the TV, the problem should be visible in the Picture Test. If the problem
is not visible, next confirm that the TV's video input ports are connected to the correct external video
device output ports and that none of the connections are loose. Finally, if possible, test your external
video devices by connecting them to another TV.
If you find that the colors on your Samsung TV are correct but just a little too dark or bright, try adjusting
the following settings first.
Navigate to and adjust
Picture Backlight
picture quality adjustment settings.
If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy efficiency and
automatic off features. Check if
Sleep Timer
Timer automatically turns off the TV after an amount of time that you select. If the
been enabled, see if
No Signal Power Off
( > >
Off System Eco Solution Auto Power Off
signal has been received by the TV for a specified period time.
been no user input in four hours.
When the TV is turned on, the remote control receiver flashes 5 times before the screen turns on.
If you find that you are having problems powering on your Samsung television, there are a number of
things to check before calling the service department.
If the power cord is connected properly and the remote control is operating normally, the problem might
be with the antenna cable connection or the cable/satellite box not being turned on. Check the antenna
connection or turn on the cable/satellite box.
If you have any trouble assembling the stand, review the stand assembly instruction in the Quick Start
Guide.
Re-run (Go to > >
Setup Menu System Setup
> or
Broadcasting Auto Program Auto Tuning
English - 19
> Energy Saving ) and check again.
> >
Support Self Diagnosis Picture Test
, , , ,
Contrast Brightness Sharpness Color
( > > ) has been enabled.
System Time Sleep Timer
( > >
System Eco Solution No Signal Power Off
) has been enabled.
No Signal Power Off
turns off the TV if there has
Auto Power Off
) or run or
Auto Program Auto Tuning
).
).
, and other
Tint (G/R)
Sleep
Sleep Timer has not
) or
Auto Power
turns off the TV if no
. (Go to >
Menu