What The Warranty Does Not Cover - RugDoctor 93170 Series User Manual

What the Warranty Does Not Cover

2.1 Subject to any statutory rights which remain unaffected, the guarantee at Clause 1.1 does
not apply to any defect in the Machine arising from:
(a) any further use of the Machine made by you or any third party after giving notice in
accordance with Clause 1.2;
(b) your failure, or that of any third party, to follow Carpet Machine Hire's oral or
written instructions (including but not limited to the User Guide supplied with the
Machine) as to the storage, use and maintenance of the Machine (as to the latter, for
best operating efficiency and cleaning, use of only Carpet Machine Hire's cleaning
products is recommended);
(c) any alteration or repair, or attempted alteration or repair, by you or any third party of
the Machine without the written consent of Carpet Machine Hire;
(d) fair wear and tear, wilful damage, negligence by you or any third party, accident,
improper use and abuse, or abnormal storage or working conditions; or
(e) use by you or any third party of the Machine in any way or at any time for rental
purposes.
Expenses
If a Machine is returned to Carpet Machine Hire for repair under the guarantee at Clause 1.1
within thirty (30) days of delivery (i.e. purchased and delivered to you), Carpet Machine Hire
will pay the delivery charges of the Machine for repair both from and back to you. However,
you will be responsible for paying any delivery charges for Carpet Machine Hire sending
the Machine back to you if the Machine is not considered by Carpet Machine Hire to have a
material defect. Thereafter, you may be required to send the machine to Carpet Machine Hire
should repairs be required during the Warranty Period.
You will be responsible for paying any delivery charges for sending the Machine to and from
Carpet Machine Hire for repairs occurring under warranty and within the Warranty Period and
after the initial thirty (30) days.
How Do I Get Service Under This Warranty?
TO OBTAIN WARRANTY ASSISTANCE, please contact Carpet Machine Hire's Customer
Support Team using the details below. Carpet Machine Hire will need the following information
in order to assist you: your name, address and telephone number, product model, serial
number, proof of purchase showing date and place of purchase. Please explain the nature of
the problem. Carpet Machine Hire will review all the facts involved and advise you as to the
recommended procedure. We recommend you keep the original carton and packing materials.
Carpet Machine Hire Pty Ltd
ABN: 79 008 665 932
Unit 10/ 25-37 Chapman Street, Blackburn North, 3130 VIC
Phone: 1800 804 973 (9.00 am to 5.00 pm AEST Mon - Fri)
E-mail: customerservice@rugdoctor.com.au
Website: www.rugdoctor.com.au
After the Warranty Period Expires
After the Warranty Period, Carpet Machine Hire agrees to carry out any maintenance of the
machine in a prompt and efficient manner. You agree to pay an hourly rate for maintenance
plus any applicable costs including (without limitation) for replacement parts and freight costs.
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1800 804 973 rugdoctor.com.au