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Troubleshooting
If the set-top does not perform as expected, the following tips may help.
If you need further assistance, contact your service provider.
No Picture
• Plug the TV and set-top into an electrical outlet that is not controlled by a wall switch.
• Verify that all cables are properly connected.
• Verify that the Power to the TV is turned on.
• Verify that the TV is set to the proper input channel.
No Color
• Verify that the current TV program is broadcast in color.
• Adjust the TV color controls.
• Verify that all audio and coaxial cables are properly connected.
No Sound
• Verify that the TV and set-top are properly connected to an electrical outlet.
• Verify that all cables are properly connected.
• Verify that the TV is set to the proper input channel.
• Verify that the volume is turned on.
Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may appear
in this guide. We reserve the right to change this guide at any time without notice.
Open Source GNU GPL Statement
Cisco 3413DVB set-top contain(s), in part, certain free/open source software ("Free Software")
under licenses which generally make the source code available for free copy, modifi cation,
and redistribution. Examples of such licenses include all the licenses sponsored by the
Free Software Foundation (e.g. GNU General Public License (GPL), GNU Lesser General
Public License (LGPL), Berkeley Software Distribution (BSD), the MIT licenses and different
versions of the Mozilla and Apache licenses). To fi nd additional information regarding the Free
Software, including a copy of the applicable license and related information, please go to: (i)
for North America http://www.cisco.com/web/consumer/support/open_source.html, or
(ii) for outside North America http://www.cisco.com/web/consumer/support/open_source.
html#~international. Once at the site, search for the product listing and click on the related
items identifi ed. If you have any questions or problems accessing any of the links, please
contact: spvtg-external-opensource-requests@cisco.com.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affi liates in the U.S. and other
countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. DVB is a trademark of
the DVB Project. Other third party trademarks mentioned are the property of their respective owners. The use of the
word partner does not imply a partnership relationship between Cisco and any other company. (1009R)
© 2011 Cisco and/or its affi liates. All rights reserved.
April 2011
Cisco Systems, Inc.
5030 Sugarloaf Parkway, Box 465447
Lawrenceville, GA 30042 USA
DRAFT 5/23/11
678 277-1120
800 722-2009
www.cisco.com
Part Number 4040499 Rev A
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