Philips 328E9 User Manual
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Philips 328E9 User Manual

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User manual
Customer care and warranty
Troubleshooting & FAQs
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328E9
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Summary of Contents for Philips 328E9

  • Page 1 E line 328E9 www.philips.com/welcome User manual Customer care and warranty Troubleshooting & FAQs...

  • Page 2: Table Of Contents

    5.1 Resolution & Preset Modes ..19 6. Power Management ....21 7. Customer care and warranty .. 22 7.1 Philips’ Flat Panel Monitors Pixel Defect Policy ..... 22 7.2 Customer Care & Warranty ..25 8. Troubleshooting & FAQs ..26 8.1 Troubleshooting ......26...

  • Page 3: Important

    • Please use approved power cord provided by Philips at all times. If The Philips guarantee applies provided your power cord is missing, please the product is handled properly for contact your local service center.

  • Page 4: Notational Descriptions

    1. Important off immediately and disconnect the Service power cord. Then, remove the for- • The casing cover should be opened eign substance or water, and send it only by qualified service personnel. to the maintenance center. • If there is any need for any docu- • Do not store or use the monitor in ment for repair or integration, locations exposed to heat, direct...

  • Page 5: Disposal Of Product And Packing Material

    Equipment-WEEE From the planning, design and production stages, Philips emphasizes the important of making products that can easily be recycled. At Philips, end-of-life management primarily entails participation in national take- This marking on the product or on back initiatives and recycling programs...

  • Page 6: Setting Up The Monitor

    Top Victory Investments Ltd. or one of its a liates. Top Victory Investments Ltd. is the warrantor in relation to this product. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. used under license.
  • Page 7 2. Setting up the monitor Connecting to your PC 328E9QJAB: 328E9FJAB: 6 5 4 6 5 4 AC power input Earphone jack AC power input Audio input Earphone jack VGA input Audio input HDMI input VGA input Display port input Display port input Kensington anti-theft lock HDMI input...

  • Page 8: Operating The Monitor

    2. Setting up the monitor 328E9QHSB: 2.2 Operating the monitor Front view product description AC power input VGA input Press to switch power on. HDMI input Press more than 3 seconds HDMI audio out to switch power off. Kensington anti-theft lock Access the OSD menu.
  • Page 9 What is On-Screen Display (OSD)? On-Screen Display (OSD) is a feature in The OSD Menu all Philips LCD monitors. It allows an end Below is an overall view of the structure user to adjust screen performance or of the On-Screen Display. You can use...
  • Page 10 2. Setting up the monitor Main menu Sub menu Resolution notification LowBlue Mode 1, 2, 3,4 This monitor is designed for optimal performance at its native resolution, Input (328E9QSB) 2560×1440@60Hz HDMI 1.4 (328E9FJAB/328E9FJSB/ (328E9FJAB/328E9FJSB), 328E9QJAB/328E9QHSB) DisplayPort (328E9FJAB/328E9FJSB/328E9QJAB) 1920×1080@60Hz Picture Picture Format Wide Screen, 4:3 (328E9QSB/328E9QJAB/ Brightness...

  • Page 11: Remove The Base Assembly For Vesa Mounting

    2. Setting up the monitor 4. Use a screwdriver to remove the 2.3 Remove the Base Assembly screws on the arm,and then detach for VESA Mounting the arm/stand from the monitor. Before you start disassembling the monitor base, please follow the instructions below to avoid any possible damage or injury.

  • Page 12: Image Optimization

    Whether you're working with text applications, displaying images or watching a video, Philips SmartImage 328E9FJAB/328E9FJSB/328E9QJAB/ delivers great optimized monitor 328E9QHSB: performance. 1. Toggle to the left to launch the Why do I need it? SmartImage on screen display.
  • Page 13  rays from LED displays can cause eye damage and affect vision over  time. Developed for wellbeing, Philips LowBlue Mode setting uses a   smart software technology to reduce harmful shortwave blue light. • Standard: Enhances text and • Off: No optimization by SmartImage.

  • Page 14: Smartcontrast

    Developed for wellbeing, clear, readable text for office work. Philips LowBlue Mode setting uses a By reducing your monitor's power smart software technology to reduce consumption, you save on energy costs harmful shortwave blue light.

  • Page 15: Freesync

    4. FreeSync • AMD Radeon R9 295X2 4. FreeSync • AMD Radeon R9 290X (328E9FJAB/328E9FJSB/328E9QJAB/ • AMD Radeon R9 290 328E9QHSB) • AMD Radeon R9 285 • AMD Radeon R7 260X • AMD Radeon R7 260 ■ ■ Processor A-Series Desktop and Mobility APUs •...

  • Page 16: Technical Specifications

    5. Technical Specifications 5. Technical Specifications Picture/Display Monitor Panel Type Backlight W-LED system Panel Size 31.5” W (80cm) Aspect Ratio 16:9 0.272 x 0.272 mm(328E9FJAB/328E9FJSB) Pixel Pitch 0.364 x 0.364 mm(328E9QSB/328E9QJAB/328E9QHSB) SmartContrast 20,000,000:1 Response Time 22ms (GtG) (typ.) SmartResponse 5ms (GtG) Optimum 2560x1440 @ 60Hz(328E9FJAB/328E9FJSB) Resolution...
  • Page 17 5. Technical Specifications English, German, Spanish, Greek, French, Italian, Hungarian, Dutch, Portuguese, Brazil Portuguese, Polish, Russian, OSD Languages Swedish, Finnish, Turkish, Czech, Ukranian, Simplified Chinese, Traditional Chinese, Japanese, Korean Other Convenience Kensington Lock, VESA mount (100 x 100mm) Plug & Play DDC/CI, Mac OSX, sRGB, Windows 10/8.1/8/7 Compatibility Stand...
  • Page 18 5. Technical Specifications <1.02 BTU/hr <1.02 BTU/hr <1.02 BTU/hr (typ.) (typ.) (typ.) On mode: White, Standby/Sleep mode: White Power LED indicator (blinking) Power Supply Built-in, 100-240VAC, 50-60Hz 328E9QJAB Power AC Input AC Input AC Input Consumption Voltage at Voltage at Voltage at 100VAC , 50Hz 115VAC , 60Hz...
  • Page 19 5. Technical Specifications 328E9QHSB Power AC Input AC Input AC Input Consumption Voltage at Voltage at Voltage at 100VAC , 50Hz 115VAC , 60Hz 230VAC , 50Hz Normal Operation 46.90 W (typ.) 47.00 W (typ.) 47.10 W (typ.) Sleep (Standby) <0.5 W (typ.) <0.5 W (typ.) <0.5 W (typ.)
  • Page 20 Cabinet Color Black Finish Glossy Note 1. This data is subject to change without notice. Go to www.philips.com/support to download the latest version of leaflet. 2. Smart response time is the optimum value from either GtG or GtG (BW) tests.

  • Page 21: Resolution & Preset Modes

    5. Technical Specifications 328E9FJAB/328E9FJSB: 5.1 Resolution & Preset Modes Maximum Resolution H. freq Resolution V. freq (Hz) (kHz) 328E9FJAB/328E9FJSB: 31.47 720x400 70.09 1920x1080@60Hz (analog input) 2560x1440@60Hz 31.47 640x480 59.94 (D+DVI+HDMI1+HDMI2+DP) 35.00 640x480 66.67 2560x1440@75Hz 37.86 640x480 72.81 (HDMI1+HDMI2+DP) 37.50 640x480 75.00 328E9QHSB: 35.16...
  • Page 22 5. Technical Specifications H. freq Resolution V. freq (Hz) (kHz) 46.88 800x600 75.00 48.08 1024x768 72.19 47.73 832x624 74.55 48.36 1024x768 60.00 56.48 1024x768 70.07 60.02 1024x768 75.03 44.77 1280x720 59.86 1280x960 63.89 1280x1024 60.02 79.98 1280x1024 75.03 55.94 1440x900 59.89 65.29 1680x1050...

  • Page 23: Power Management

    6. Power Management 328E9QSB: 6. Power Management Power Management Definition If you have VESA DPM compliance VESA Video H-sync V-sync Power Used display card or software installed in Mode Color your PC, the monitor can automatically 37.71 W (typ.) Active White 41.32 W(Max.) reduce its power consumption when...

  • Page 24: Customer Care And Warranty

    Other combinations Pixel Defect Policy of lit and dark sub pixels appear as single pixels of other colors. Philips strives to deliver the highest quality products. We use some of the Types of Pixel Defects industry's most advanced manufacturing...
  • Page 25 A red or blue bright dot must be the warranty period, a TFT Monitor more than 50 percent brighter than panel in a Philips flat panel monitor must have pixel or sub pixel defects neighboring dots while a green exceeding the tolerances listed in the bright dot is 30 percent brighter than following tables.
  • Page 26 7. Customer care and warranty BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 2 adjacent lit subpixels 3 adjacent lit subpixels (one white pixel) Distance between two bright dot defects* >10mm Total bright dot defects of all types BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer...

  • Page 27: Customer Care & Warranty

    Please contact our Philips Customer Service Representative or local contact center (by Consumer care number) for more details. Philips Customer Care Center number listed below.

  • Page 28: Troubleshooting & Faqs

    • Disconnect the monitor from mains • First, ensure that the power button power source immediately for safety on the front of the monitor is in the • Contact with Philips customer OFF position, then press it to the service representative immediately. ON position.
  • Page 29 For further assistance, refer to the images over an extended period Consumer Information Centers list may cause "burn in", also known as and contact Philips customer service "after-imaging " or "ghost imaging", representative. on your screen. "Burn-in", "after- * Functionality different according to imaging", or "ghost imaging"...

  • Page 30: General Faqs

    • Shut down your computer, the panel surface side. This may disconnect your old monitor and affect your warranty conditions. reconnect your Philips LCD monitor. How should I clean the LCD • Turn on your monitor and then turn surface? on your PC.
  • Page 31 Q9: Can I connect my LCD monitor to sharp text, and is displaying jagged any PC, workstation or Mac? characters? Ans.: Yes. All Philips LCD monitors are Ans.: Your LCD monitor works best at fully compatible with standard its native resolution of PCs, Macs and workstations.
  • Page 32 8. Troubleshooting & FAQs (328E9FJAB/328E9FJSB), 1920x1080@60Hz (328E9QJAB/328E9QSB/ 328E9QHSB) For best display, please use this resolution. Q13: How to unlock/lock my hot key? Ans.: Please press for 10 seconds to unlock/lock the hot key, by doing so, your monitor pops out “Attention” to show the unlock/lock status as shown below illustrators.
  • Page 33 Top Victory Investments Ltd. or one of its affiliates. Top Victory Investments Ltd. is the warrantor in relation to this product. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. used under license.

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