Troubleshooting The Modem - Sony PCG-SRX99 VAIO User Guide (primary manual) User Manual

Troubleshooting the Modem

My modem does not work.

Make sure the telephone cable is plugged into the cable jack. See

Make sure the telephone cable is working by plugging the cable into an ordinary telephone and listening for a dial
tone.

Make sure the telephone number the program is dialing is correct.

Make sure the software you are using is compatible with the computer's modem. (All preinstalled Sony programs are
compatible.)

If you are still experiencing problems, use the supplied Application Recovery CD(s) to reinstall the modem drivers.
See Using the Application Recovery CD(s) for more information.
Connecting a Phone Line for more information.
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