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DSG Technology InterPBX Blaze5000 Installation And Configuration Manual

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InterPBX Communication System
Blaze5000/Blaze1200/Savanna8000
Administrator
Installation and Configuration Guide
07IPBXM.CS1.05m.EN12

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Summary of Contents for DSG Technology InterPBX Blaze5000

  • Page 1 InterPBX Communication System Blaze5000/Blaze1200/Savanna8000 Administrator Installation and Configuration Guide 07IPBXM.CS1.05m.EN12...
  • Page 2 DSG SoftPhone, DSG SoftConsole, DSG SIP Proxy Server, DSG NAT Proxy Server, SIP1200, Blaze Logger, BlazeLink, and S300X are trademarks of DSG Technology. Windows and Outlook Express are trademarks of Microsoft Inc. Other names used here are trademarks of their respective owners.

  • Page 3: Table Of Contents

    Table of Contents Table of Contents Table of Contents...........................3 Chapter 1 InterPBX Communication System Overview...............7 IP-Based Business Telephone System ..................8 Advantages of InterPBX......................8 Key Components .........................9 Blaze/Savanna Server .......................9 VMS Server..........................9 Conference Server ......................9 Recording Server ........................9 Voice Gateway ........................10 SIP Proxy Server .......................10 NAT Proxy Server ......................10 Blaze Logger Recording System..................10...
  • Page 4 4 Table of Contents Password Management......................56 Set System Date/Time ......................57 Chapter 4 Gateway Configuration....................59 Analog Gateways........................60 Creating Analog Gateway List ..................60 External Paging & MOH Functions ................61 Editing Analog Gateways ....................61 Configuring CO Line Ports.......................62 Setting CO Line Extension Number ................63 CODEC ..........................63 Setting Fax Ext Number ....................63 Ring Assignment ......................64...
  • Page 5 Table of Contents Answer Option .......................100 Mailbox ..........................101 Notification ........................103 Distribution List ......................105 Analog Extensions ........................105 Off-Premises Extensions....................106 Creating Off-Premises IP Phone List ................106 Configuring Off-Premises Analog Phones ..............109 SIP Phone List...........................109 Add a SIP Phone......................109 Settings on SIP Phones....................109 Chapter 6 Group Management......................111 CO Line Groups ........................112 Creating CO Line Groups .....................112...
  • Page 6 6 Table of Contents Chapter 8 Operation Management ....................145 General Information ........................146 Check Software Version ....................146 License Key ........................147 Auto Discovery ........................147 Setting Default Class of Service..................148 Enable/Disable Auto Discovery ..................148 Backup System Files ........................149 Restore System Files ........................149 Application Upgrades......................150 CDR Data ..........................151 Billing System .........................152 Reboot............................153...

  • Page 7: Chapter 1 Interpbx Communication System Overview

    Chapter 1 InterPBX Communication System Overview Chapter 1 InterPBX Communication System Overview InterPBX Communication System is a new generation business phone system that employs a data network for terminal connectivity and voice transport. Contrary to traditional business phone systems that carry voice over legacy TDM networks, InterPBX delivers voice in digitized packets over LAN or Internet networks.

  • Page 8: Ip-Based Business Telephone System

    Chapter 1 InterPBX Communication System Overview IP-Based Business Telephone System Packet switching telephony technology allows enterprises to work upon their existing data network infrastructure for implementing advanced applications and to save costs on long distance and international calls. As a nature of IP-based communication systems, the InterPBX brings significant savings on call tolls, simplifies wiring, improves management and maintenance, and provides advanced voice applications to enterprises’...

  • Page 9: Key Components

    Chapter 1 InterPBX Communication System Overview Key Components DSG provides various series of the InterPBX Communication Systems: Blaze 5000, Blaze 1200, and Savanna 8000. Each series comprises different key components. Blaze 5000 Series: It contains Blaze/Savanna Server (IP-PBX Server), VMS Server (Voice Mail System), Conference Server, Voice Gateway, and Recording Server.

  • Page 10: Voice Gateway

    Chapter 1 InterPBX Communication System Overview recording function, you can consider to purchase our professional recording system “Blaze Logger.” Voice Gateway Voice Gateway connects PSTN and IP networks and allows voice packets to be transferred between Internet and traditional PSTN network. VG5000 Voice Gateway supports CO Line and/or SLT interfaces, which are able to connect CO lines or analog phones.

  • Page 11: Blazelink

    Chapter 1 InterPBX Communication System Overview Note: The Blaze Logger is not included in any series of InterPBX Communication System. You can add this professional recording system in your purchase list when you need to extend your recording capacity or functions.

  • Page 12: Sh2500 Poe Switching Hub

    Chapter 1 InterPBX Communication System Overview preferences of InterPBX or extension via browser. The suggested browser is Internet Explorer 5.0 or later. Administrator - The Administrator web site provides a web-based GUI interface allowing administrators to configure the InterPBX Communication System through the web browser.

  • Page 13: Chapter 2 Installing Interpbx Communication System

    Chapter 2 Installing InterPBX Communication System Chapter 2 Installing InterPBX Communication System This chapter guides you through the preparation, installation and basic configuration of InterPBX Communication System.

  • Page 14: Before You Start

    Chapter 2 Installing InterPBX Communication System Before You Start The component of InterPBX Communication System contains servers, gateways and IP phones. Please follow the recommendations below when you install or operate your system in order to avoid any injury and damage. Safety Recommendation Always use ESD-preventive tools when you plug the power cord.

  • Page 15: Installing Blaze/Savanna Server

    Chapter 2 Installing InterPBX Communication System SLT Extension Number: Prepare an extension number for each SLT port so that the associated extension number can reach each analog phone that is connected to it. IP Phone: Prepare an extension number for each IP phone. Group Number: If you plan to group specific trunk lines or extensions as a group, prepare a Group Number for each CO Line Group and Extension Group.

  • Page 16: Installing And Configuring Blaze/Savanna Server

    Chapter 2 Installing InterPBX Communication System Installing and Configuring Blaze/Savanna Server 1. Connecting to Power Cord Plug one end of the power cord to the power connector on the rear panel of Blaze/Savanna Server. Plug the other end of the power cord into a power outlet. After you turn on the power switching on the rear panel, you can verify the function by checking if the LED labeled “Power”...
  • Page 17 Chapter 2 Installing InterPBX Communication System Launch the web browser. On the address bar, type in the Blaze/Savanna Server’s default IP address 192.168.1.200:88 to access Blaze/Savanna Server. You will be connected to InterPBX Administration Website. Please click the Administrator icon. When you login the InterPBX Administration for the first time, you will see the following picture.
  • Page 18 Chapter 2 Installing InterPBX Communication System After you login the InterPBX Administration successfully, the screen will display the main menu of InterPBX Administration website as follows: 6. Basic IP Settings Go to Main Menu>System Configuration>General Parameters. Enter the IP address, Gateway IP, and Subnet Mask that are assigned to your Blaze/Savanna Server.
  • Page 19 Chapter 2 Installing InterPBX Communication System 7. Input License Keys Go to Main Menu>Operation Management>General Information. Click the Add button and input your License Keys to enable the system capacity. 8. Configuring Voice Gateway (For Blaze 5000/Blaze 1200 Only) Each Blaze5000/Blaze1200 has its unique MAC address. You will find it from the label on it.

  • Page 20: Connecting Blaze/Savanna Server Via Console Port

    Chapter 2 Installing InterPBX Communication System 9. Restart Go to Main Menu>Operation Management>Reboot. Press “Restart” to reboot your computer. You may change your computer IP setting to the original values after you finish setting up the Blaze/Savanna Server. You will need to enter the new IP address to connect to the Blaze/Savanna Server next time.

  • Page 21: Installing Vg5000/Vg6000 Voice Gateway

    Chapter 2 Installing InterPBX Communication System Installing VG5000/VG6000 Voice Gateway Figure: VG5000 Voice Gateway Connection Diagram Figure: VG6000 Voice Gateway Connection Diagram Installing and Configuring VG5000 Voice Gateway 1. Connecting to Power Cord Plug one end of the power cord to the power connector on the rear panel of the VG5000.
  • Page 22 Chapter 2 Installing InterPBX Communication System 4. Connecting to External Audio Source (Optional) InterPBX Communication System supports external and internal MOH (Music on Hold). VG5000 Voice Gateway provides a “MOH” port for connecting to the radio or CD player. When callers are placed on hold, the system will play the music from the radio or CD player.
  • Page 23 Chapter 2 Installing InterPBX Communication System After you access to the web page of the VG5000, click on the Login icon. On the login page, please enter the password. The default password is “1234”. After you log into the system successfully, the screen will display the System Information page of DSG VG5000 as below: 9.
  • Page 24 Chapter 2 Installing InterPBX Communication System After you install the VG5000 Voice Gateway, you need to set the VG5000 on the Blaze/Savanna Server. Please login the Blaze/Savanna Server and go to Main Menu>Operation Management>General Information. Click “Add” and then enter your license key to make sure the system capacity fits your needs. 12.

  • Page 25: Connecting Vg5000 Via Telnet

    Chapter 2 Installing InterPBX Communication System On the “Add Analog Gateway” page, enter the name and the MAC address of your gateway, and the range of CO Line/SLT ports. The port number range starts from 1. For example, the CO Line port range of a 24-port VG5000 with FXO interface is from 1 to 24.

  • Page 26: Connecting Vg5000 Via Console Port

    Chapter 2 Installing InterPBX Communication System Gateway IP, Subnet Mask, PBX IP, Off-premises items and Telnet password of VG5000. After the editing, please save and exit. Connecting VG5000 via Console Port When you forgot the IP address for VG5000, you could connect a computer to the console port of VG5000 to look up the current IP address, Gateway IP, and Subnet Mask.

  • Page 27: Installing And Configuring Vg6000 Voice Gateway

    Chapter 2 Installing InterPBX Communication System NOTE: The RS-232 DB-9 connector enclosed with the package is with pin 2/3, pin 4/6, and pin 7/8 shorted. Installing and Configuring VG6000 Voice Gateway 1. Connecting to Power Cord Plug one end of the power cord to the power connector on the rear panel of the VG6000.
  • Page 28 Chapter 2 Installing InterPBX Communication System Shield/Return/Ground Pin signals for connecting to other PBX’s T1/E1 interfaces to set a Tie Line RJ-48 Pin RJ-48 Pin (On T1/E1 PIC) Signal (Data numbering form) (Data numbering form) RX/Ring/- <-->TX/Ring/- RX/Tip/+ <-->TX/Tip/+ TX/Ring/- <-->RX/Ring/- TX/Tip/+ <-->RX/Tip/+ Shield/Return/Ground Shield/Return/Ground...

  • Page 29: Installing Ip Phones

    Chapter 2 Installing InterPBX Communication System Please refer to VG6000 Operation Manual for more information. Installing IP Phones InterPBX Communication System supports IP phones, such as IP580 or IP500. IP phones provide various functions like Voice Mailbox, Message indicator light, Auto-Answer, Mute, Replay, Hold, Transfer, DND, and Speaker. You may allow the system to automatically discover and register all the IP phones connected LAN via Auto Discovery function.

  • Page 30: Create Ip Phones Via Auto Discovery

    Chapter 2 Installing InterPBX Communication System Figure: IP580 IP Phone Create IP Phones via Auto Discovery InterPBX Communication System provides Auto Discovery function that allows Blaze/Savanna Server to automatically search and register IP phones. When you install your IP phones at the first time, we recommend you to start Auto Discovery in order to simplify the installation procedure.
  • Page 31 Chapter 2 Installing InterPBX Communication System You will find the Class of Service you have created from the list of “Set Default CoS for Auto Discovery.” Select the one you would like to set as the default value and click the Set Default button. You will see an arrow sign pointed to the default CoS.
  • Page 32 Chapter 2 Installing InterPBX Communication System middle button to enter the setup menu. Press the downward button next to the middle button to move to the next setting item or the upward button next to the middle button to move to the previous setting item. Use the keypad to input digits.
  • Page 33 Chapter 2 Installing InterPBX Communication System The IP Phone will automatically search and download the latest version of software from the Blaze/Savanna Server and then reboot with the latest version. In DHCP Environment If your LAN is under DHCP environment, you can skip the settings of IP address, Gateway IP and Subnet Mask.

  • Page 34: Create Ip Phones Manually

    Chapter 2 Installing InterPBX Communication System OFF PREMISES: It needs to be enabled only when this IP extension is installed at a remote site. IMAGE VERSION: Display the current software version of IP phones. 5. Connect Your IP Phone to LAN Connect your IP phone to the Ethernet Network.
  • Page 35 Chapter 2 Installing InterPBX Communication System added. 1. The Settings on the Administration Website Before installing the IP phones, be sure to enter the License Key on the Blaze/Savanna Server set up page. Please login to the Blaze/Savanna Server and then go to Main Menu>Operation Management>General Information.

  • Page 36: Installing Softphone

    Chapter 2 Installing InterPBX Communication System Press and hold button on the IP phone for 3 seconds. The LCD screen will display “EXT NUMBER.” Please refer to the above IP phones settings to enter the relevant Extension Number, IP Address, Gateway IP, Subnet Mask, and the IP Address of Blaze/Savanna Server.

  • Page 37: Before You Start

    Chapter 2 Installing InterPBX Communication System Before You Start You have to create the extension number and relevant settings on Blaze/Savanna Server and make sure your computer meets the following specifications before you install the SoftPhone software. Windows 2000 or XP Pentium III or later 128MB RAM or higher recommended At least 20MB available HD space or above...
  • Page 38 Chapter 2 Installing InterPBX Communication System After you finish installing the SoftPhone, the shortcut of SoftPhone will appear on the Program Files list and the desktop. 3. Install USB Phones (Optional) You can use the SoftPhone with headset and microphone. S300X USB Phone can also help you use the SoftPhone more conveniently.
  • Page 39 Chapter 2 Installing InterPBX Communication System On the window of “System Properties”, click “Hardware” and then click “Device Manager” from the Hardware menu. On the window of “Device Manager”, please check if “TigerJet USB Composite Device” or ”USB Composite Device” or ”TigerJet USB Handset with Keypad Device”...
  • Page 40 Chapter 2 Installing InterPBX Communication System Keypad Device” or ”TigerJet USB Handset with ID” on the list of “USB Controllers”, it means the driver installation was not complete. Please reinstall the driver according to the following procedures. Select 'TigerJet USB Handset with Keypad Device' or 'TigerJet USB Handset with ID' with a yellow “!”...
  • Page 41 Chapter 2 Installing InterPBX Communication System 6. SoftPhone Setup and Login After you have finished the Audio Wizard, a “Program Settings” window will pop-up on your screen. Network Adapter: The Network column will display the current network adapter model and its IP address. If you have more than 2 network adapters, like Ethernet network adapter and wireless network adapter, please make sure that the current display network adapter can connect to Blaze/Savanna Server.

  • Page 42: Create Softphones Manually

    Chapter 2 Installing InterPBX Communication System every time. After you login SoftPhone, you can also click the “Menu” button and then select Program Settings to change your settings anytime. After you finish the setup, Blaze/Savanna Server will automatically search for the IP phones on LAN via Auto Discovery and register them to the phone list.

  • Page 43: Increase Virtual Phones

    Chapter 2 Installing InterPBX Communication System Before installing the SoftPhone, be sure to enter the License Key on the Blaze/Savanna Server set up page. Please login to the Blaze/Savanna Server and then go to Main Menu>Operation Management>General Information. Click “Add” and then enter your license key. Go to Main Menu>Extension Management>InterPhone List.
  • Page 44 Chapter 2 Installing InterPBX Communication System Before installing the Virtual phones, be sure to enter the License Key on the Blaze/Savanna Server set up page. Please login to the Blaze/Savanna Server and then go to Main Menu>Operation Management>General Information. Click “Add” and then enter your license key. Go to Main Menu>Extension Management>InterPhone List.

  • Page 45: Chapter 3 System Configuration

    Chapter 3 System Configuration Chapter 3 System Configuration This chapter guides you through the initial and basic configuration of InterPBX Communication System. The basic system settings include Blaze/Savanna Server IP settings, your company information, your business hours, system-wide speed dialing, call restriction, password management, and system date and time settings.

  • Page 46: General Parameters

    Chapter 3 System Configuration General Parameters Please login to the InterPBX Administration Website. Go to Main Menu>System Configuration>General Parameters. In this section, you can edit the basic IP settings of your Blaze/Savanna Server, recall timeout, music on hold and distinctive ringing. Basic IP Settings Host Name Enter the Host Name of your Blaze/Savanna Server.

  • Page 47: Timeout Settings

    Chapter 3 System Configuration addressed to a host outside the local subnet. Notice that all the on-site IP extensions need to be set in the same subnet of your Blaze/Savanna Server. SMTP Server Please enter the SMTP Server IP address in the field SMTP Server and the e-mail address in the field E-mail Account.
  • Page 48 Chapter 3 System Configuration How to Hold a Call To hold a call, simply press the Hold button or press the Transfer button and #12 on a single phone to hold a call. To retrieve a call placed on hold, press the Hold button or press the Transfer button followed by #12.

  • Page 49: The Settings Of Nat

    Chapter 3 System Configuration The function “Max Trunk-to-Trunk Duration” enables the CO line incoming call to be transferred out through another CO line. It can effectively utilize the Voice Gateway on the system. Please enter the available time for Max Trunk-to-Trunk.

  • Page 50: Music On Hold

    Chapter 3 System Configuration The QoS of system only covers local IP extensions and Voice Gateway. You can also set the individual QoS on Off-Premises Extensions, Off-Premise Voice Gateway and Joint Server. For more information about QoS settings, please refer to Chapter 4 Gateway Configuration/Off-Premises Gateways, Chapter 5 Extension Management/Off-Premises IP Extensions, and Chapter 10 Multi-Server Management/Joint Server.

  • Page 51: Business Hours

    Chapter 3 System Configuration Business Hours Your office hour settings will affect the behaviors of Automated Attendant, Class of Service (CoS) or Voice Mail System. Automated Attendant may play different greetings when the office is open, close or during lunch breaks. Permissions of making calls after office hour may be limited by the settings of CoS.

  • Page 52: Holidays

    Chapter 3 System Configuration more information about Ring Assignment, please refer to Chapter 4 Gateway Configurations/Analog Gateways. Business Hours: The open hours on workdays. Break Hours: The lunch breaks on workdays. After Hours: The hours after open hours on workdays. Closed: The hours of non-workdays.

  • Page 53: System Speed Dialing

    Chapter 3 System Configuration Select an AA Menu from the list. If you select the “Enable Holiday” checkbox in CO Lines or the Ring Assignment setting of CO Line groups, the system will play the greeting of AA Menu you assigned here during holidays.

  • Page 54: Call Restriction

    Chapter 3 System Configuration Press the System Speed Dialing function code #20. Press the System Speed Dialing number (valid from 000 to 199) to call. Call Restriction You can set the long distance and international access codes in the “Call Restriction”...

  • Page 55: Function Code

    Chapter 3 System Configuration Go to Main Menu>System Configuration> Route. Click “Add” to create a route. Enter the name of the route. Set the route in different time sections: Business Hour, Break Hour, After Hour, Closed Hour, and Holiday. The route types for selection are as follows: ●...

  • Page 56: Password Management

    Chapter 3 System Configuration Go to Main Menu>System Configuration>Function Code. You will see all the function items available for configuration. Please enter a code for each function and click the save button. Password Management This section allows the administrator to change Administrator’s Login Name and Password and reset User Password to login the InterPBX Administration website.

  • Page 57: Set System Date/Time

    Chapter 3 System Configuration You can connect VMS Server from a telephone remotely and edit the relevant settings. The default remote Tel. Programming Password of VMS Server is “1234”. For more information about DTMF remote control settings, please refer to Appendix F. Set System Date/Time Go to Main Menu>System Configuration>Set System Date/Time in order to set the current date and time of your time zone for your InterPBX Communication...

  • Page 59: Chapter 4 Gateway Configuration

    Chapter 4 Gateway Configuration Chapter 4 Gateway Configuration Voice Gateways are bridges between IP and traditional (PSTN) telephony networks. Gateways connect the InterPBX Communication System to CO trunk lines or analog extensions. InterPBX supports various gateway types including analog gateways, digital gateways, and off-premises gateways. If you have included Digital Gateway, Recording System, CTI Gateway, SIP Proxy or NAT Proxy in your purchase, please consult their specific documentation for further details on the settings.

  • Page 60: Analog Gateways

    Chapter 4 Gateway Configuration Analog Gateways InterPBX Communication System supports analog gateways such as VG5000. VG5000 Voice Gateway provides up to 24 ports of FXO (for CO Lines), FXS (for SLT), or mixture of both. Every unit of VG5000 also provides interfaces for external music-on-hold and paging equipment.

  • Page 61: External Paging & Moh Functions

    Chapter 4 Gateway Configuration At “CO Line Index Base” input the starting number of the CO line display number. For example if you set it as 1, when there is an incoming call from port 1, the IP phones will display “Incoming Call CO 1” instead of the extension number of the port, helping you to identify the CO lines being used.

  • Page 62: Configuring Co Line Ports

    Chapter 4 Gateway Configuration Go to Main Menu>Gateway Configuration>Analog Gateways. From the “Analog Gateway List” choose the gateway to edit then click on the Modify button. You will see the gateway type, software version running as well as the ports that correspond to CO Line or SLT. If needed, you may change in this screen the name of the gateway, MAC address, CO Line Index Base, Jitter Buffer as well as to enable the Paging feature.

  • Page 63: Setting Co Line Extension Number

    Chapter 4 Gateway Configuration Setting CO Line Extension Number An extension number in InterPBX Communication System might represent a CO line, an analog extension, an IP extension, a CO line group or an extension group. In “Extension Number” it will display the extension number of this CO Line port automatically based on your settings under “CO Line Extension Base”, you may also change the extension number from here.

  • Page 64: Ring Assignment

    Chapter 4 Gateway Configuration You may set all the CO Lines to the same fax extension or to different fax extensions, as you need. Ring Assignment Ring Assignment allows you to assign a specific extension, extension group or AA Menu to answer incoming calls from a specific CO line or CO Line Group. In the Ring Assignment field, choose the option of “Local”...

  • Page 65: Flash Timing

    Chapter 4 Gateway Configuration On the “Pickup After Rings” column, input the number of the ring count. If you set the ring count as “2”, the system will pickup the incoming call after 2 rings. Flash Timing Under the application of Centrex, you can set the Flash Timing on the IP phones through the system.

  • Page 66: Flash Timing

    Chapter 4 Gateway Configuration Flash Timing You may set the Flash Timing of the SLT ports to check whether the Hook action (quick press and release of the phone’s hook) on the analog phones works fine. Analog extensions require the Hook action to transfer, answer call waiting, or create a conference calls.

  • Page 67: Configuring Off-Premises Co Line Ports

    Chapter 4 Gateway Configuration Go to Main Menu>Gateway Configuration>Off-Premises PSTNGW. Click the Add button to add a new gateway to Blaze/Savanna Server’s “Off-Premises Analog Gateway List”. Refer to the section above “Analog Gateways” to configure the “Name”, “MAC Address”, “Gateway Type”, “CO Line Ports”, “SLT Ports”, “CO Line Index Base”...

  • Page 68: Configuring Off-Premises Slt Ports

    Chapter 4 Gateway Configuration Go to Main Menu>Gateway Configuration>Off-Premises PSTNGW. Select a gateway from the list then click the Port Setting button. Choose a CO Line port and click the Port Parameters button to edit the settings to this port. Refer to the sections above Editing Analog Gateway/Configuring CO Line Ports to configure the “Extension Number”, “CODEC”, “Ring Assignment”, “Silence Compression”...

  • Page 69: Recording System

    Chapter 4 Gateway Configuration Refer to the sections above Editing Analog Gateways/Analog Port Flash Time to configure this port. Leave out Media Port as this port will be automatically preset by the system. Each off-premises SLT port can connect to an off-premises analog phone. Go to Main Menu>Extension Management>Analog Port List and you will see all your available SLT ports in this window.

  • Page 70: Setting The Built-In Recording System

    Chapter 4 Gateway Configuration Note: Blaze 1200 Series InterPBX Communication System doesn’t provide the built-in recording system. You may consider to purchase the Blaze Logger Recording System, as you need. Setting the Built-in Recording System The InterPBX Communication System (except Blaze1200 InterPBX) has a built-in recording system that contains the “Store on Demand”...

  • Page 71: Store On Demand List

    Chapter 4 Gateway Configuration Recording Flash: You can enable the Recording Flash function. After the Recording Flash is enabled, the recording lamp on the recorded extension will keep flashing until the call is hung up. If you need to record to an extension confidentially, please do not enable this function.
  • Page 72 Chapter 4 Gateway Configuration Play function by Button Mapping. On IP 500 IP phone, please press the “REC/PLAY” button to play the recording. Please enter the password and then press the # button. (The recording system’s password is same as the voice mail’s one. The default password is blank.

  • Page 73: Setting Professional Recording System

    Chapter 4 Gateway Configuration Setting Professional Recording System InterPBX Communication System can also work with the professional recording system Blaze Logger that provides more powerful recording and searching functions. If you have the Blaze Logger, please go to Main Menu>Gateway Configuration>Recording System.
  • Page 74 Chapter 4 Gateway Configuration 5. Input the required data of this gateway. Name: Enter a name to describe this Digital Gateway. MAC Address: Enter the MAC address of the Digital Gateway. You may find the MAC address from the device label. Trunk Number: Enter the available trunk numbers you may use or purchase.

  • Page 75: Modifying A Digital Gateway

    Chapter 4 Gateway Configuration Buffer will reduce the chance of packet loss during a call but might cause delays and the lower value will help to transmit the voice packets faster but might cause packet loss problems. Off-Premises and IP address: For Off-Premises Gateways, you will need to select the check box and enter its “IP Address”.

  • Page 76: Setting Trunk Port Parameters

    Chapter 4 Gateway Configuration Trunk: Select a trunk you would like to edit from the list. CO Line Index Bass: Input the starting number of the CO line display number. For example if you set it as 1, when there is an incoming call from port 1, the IP phones will display “Incoming Call CO 1”...
  • Page 77 Chapter 4 Gateway Configuration Extension Number: The extension number will be displayed automatically based on your settings under “CO Line Extension Base”. You may also change the extension number here. Description: Input the telephone number or other information for this port.
  • Page 78 Chapter 4 Gateway Configuration the InterPBX System detects a fax signal, the fax will be transferred to the fax machine. Ring Assignment: Ring Assignment allows you to assign a specific extension, extension group or AA Menu to answer incoming calls from a specific CO line or CO Line Group.

  • Page 79: Setting Digital Trunk Ars

    Chapter 4 Gateway Configuration After finalizing the settings of this port, if you want the other ports to be identical as this one, you may apply the settings to the others, saving you the hassles of configuring each port individually. 1.
  • Page 80 Chapter 4 Gateway Configuration STEP 2: 1. Go to Main Menu>Group Management>Class of Service. 2. Select a Class of Service from the list and click the ARS button to apply the route you just created to the selected CoS. 3. In “Dialed String”, define your policy and procedure. You may input the commonly used international access code and country code, such as “01144”...

  • Page 81: Cti Gateway

    Chapter 4 Gateway Configuration Making calls using ARS Lift the handset. Press your CO line access code “0” to get a line and input the phone number you would like to call. Depending on your Class of Service and business hour, the call will be routed to your digital gateway for connecting to PSTN.

  • Page 82: Nat Proxy

    Chapter 4 Gateway Configuration 1. Go to Main Menu>Gateway Configuration> CTI Gateway. 2. In the field ”IP Address”, please enter the IP address of your CTI gateway. Agent License: It displays the Agent License numbers you purchased. If you purchase 100 Agent Licenses, the system will allow the 100 agents to log in.

  • Page 83: Sip Proxy

    Chapter 4 Gateway Configuration For more information about the NAT Proxy Server’s settings and operation, please refer to the NAT Proxy Administration Guide. SIP Proxy SIP (Session Initiation Protocol) is a new generation multimedia communication protocol. It enables voice and other media types such as video to be transmitted over the IP networks.

  • Page 84: Add Sip Trunks

    Chapter 4 Gateway Configuration Name: Enter a name to describe this SIP Proxy. MAC Address: Enter the MAC address of the SIP Proxy. You may find the MAC address from SIP Proxy’s administration web site or from the device. Port Number: Enter the available SIP channels you may use or purchased. The SIP channel shall not exceed 48 ports.
  • Page 85 Chapter 4 Gateway Configuration Select a SIP Proxy from the list and click the Account button. Click the Add button to create a SIP Account. Account Name: Assign a name for this SIP Trunk. When accessed, the name will be displayed on IP phone. Phone Number: The account provided by your carrier.

  • Page 86: Create Sip Trunk Ars

    Chapter 4 Gateway Configuration DID and Strip Prefix Digit: If you have applied DID service provided by your carrier, select the DID check box and input the digit of prefix that needs to be deleted. Fax Ext Number: If you carrier supports SIP fax, you may input the extension number connected to your fax machine.
  • Page 87 Chapter 4 Gateway Configuration STEP 2: Go to Main Menu>Group Management>Class of Service. Select a Class of Service from the list and click the ARS button to apply the route you just created to the selected CoS. In “Dialed String”, define your policy and procedure. You may input the commonly used international access code and country code, such as “01144”...

  • Page 88: Add Sip Extensions

    Chapter 4 Gateway Configuration Making Calls via SIP Trunks Lift the handset. Please make sure your Class of Service is allowed to access SIP Trunk ARS. Depending on the ARS policies and procedures you created, input the SIP Trunk access code followed by the phone number, or simply input the phone number.
  • Page 89 Chapter 4 Gateway Configuration For more information about the SIP Proxy Server’s settings and operation, please refer to the SIP Proxy Server Administration Guide.

  • Page 91: Chapter 5 Extension Management

    Chapter 5 Extension Management Chapter 5 Extension Management This chapter describes the installation and configuration of the various types of extensions supported by InterPBX Communication System. These include IP phones, soft-phones, virtual extensions, analog phones, and off-premises extensions. You may at your own evaluation provide the appropriate type of extension according to the user’s needs, whether they are at the head office, branch offices or business travelers.

  • Page 92: Configuring Ip Phone, Softphone, And Virtual Phone Extensions

    Chapter 5 Extension Management Configuring IP Phone, SoftPhone, and Virtual Phone Extensions You may create extensions via Auto Discovery or manually. For more information about settings, please refer to Chapter 2 Installing InterPBX Communication System. Go to Main Menu>Extension Management>InterPhone List. Select one of the extensions from the list and then click the Modify button to edit.

  • Page 93: Class Of Service

    Chapter 5 Extension Management ● Intercom: When you lift the headset, you can dial to an extension directly. To dial the CO line number, you have to press the CO line access code first. ● CO Line: When you lift the headset, it will retrieve the CO line access code automatically.

  • Page 94: Silence Suppression

    Chapter 5 Extension Management From “Jitter Buffer Depth”, select “Low” based on the bandwidth and CODEC. Jitter Buffer will be adjusted to accommodate the callers and bandwidth, but the Depth will never be lower than the “Low” standard. The Depth of Jitter Buffer can be specified as None, Low, Middle and High.

  • Page 95: Paging Disabled

    Chapter 5 Extension Management NOTE: Off-premises extensions are not allowed to initiate a conference but can be invited. Paging Disabled You may select “Paging Disabled” when this is not needed. How to activate External Paging Pick up the handset. Dial the Paging Code assigned on the gateway where the Paging equipment is connected.

  • Page 96: Button Mapping

    Chapter 5 Extension Management Button Mapping Under Button Mapping, set programmable keys on IP phones as feature access buttons to enable Speed Dialing, Call Park, Access CO Lines or Conference. Go to Main Menu>Extension Management>InterPhone List. Select one of the extensions from the list and press Button Mapping to edit the programmable keys.
  • Page 97 Chapter 5 Extension Management Action Designated Number Description Access Ext. An extension number of a To make calls to the assigned station, extension group, number. Please note to add CO CO line, CO line group, or line access code, e.g. 05551234 for an outside phone number an outbound call After Call Work...
  • Page 98 Chapter 5 Extension Management Action Designated Number Description Call Park A slot number (0-9) To park a call to a specific slot. Call Pickup CO To answer the least recent Line incoming call ringing on the system Call Pickup An extension number To answer a call ringing at another Directed extension...

  • Page 99: Station Speed Dialing

    Chapter 5 Extension Management NOTE: A symbol “Lock” will show on the screen when the programmable keys are assigned as Group’s Button Mapping and only the unlocked ones can be used. Please refer to Chapter 6 Extension Management/Button Mapping for more details about Button Mapping and Appendix A for Function Codes List.

  • Page 100: Answer Option

    Chapter 5 Extension Management Press #21. Press the specific personal speed dialing number (00-49). Answer Option When the extension is not available, you may forward calls to another extension or to VMS Server’s Transfer Options. Under Transfer Options, the incoming calls can be transferred to other extensions, Mailbox or Operator, etc.

  • Page 101: Mailbox

    Chapter 5 Extension Management assigned a DTMF key for leaving messages under Transfer Options, callers are not allowed to leave messages. Ring-No-Answer Timeout: When ring-no-answer, the incoming calls will be redirected to the Ring-No-Answer forward target after the defined timeout. The unit used here is in seconds. Call Waiting: You may enable the "Call Waiting"...
  • Page 102 Chapter 5 Extension Management Go to Main Menu>Extension Management>InterPhone List, select an extension from the list and click the Mailbox button to edit the mailbox preferences. Select a language from the “Language” list and the system prompts will be announced in the language you have selected. InterPBX can support up to 4 languages, please consult your distributor regarding multiple language options.

  • Page 103: Notification

    Chapter 5 Extension Management Select a pre-defined DTMF key to access voice mailbox (note: in each AA Menu, it is necessary to assign one DTMF key as “Access Mailboxes” and record greetings to lead callers. Please refer to Chapter 7 Voice Mail Configuration/Auto Attendant for more details about AA Menu).
  • Page 104 Chapter 5 Extension Management External Notification Click the “Enabled External Notification” for message notification or “Urgent Messages Only” to notify users for only messages marked “urgent”. The urgent messages will always be delivered even when External Notification is disabled. Set “Notification Schedule” to deliver notification during business hour or personal hours to avoid interruptions.

  • Page 105: Distribution List

    Chapter 5 Extension Management Users will not be notified through Internal or External Notification when the new messages are kept as old after e-mail notification. NOTE: Set the SMTP Server when Unified Messaging is enabled. For more details about SMTP, please refer to Chapter 3 System Configuration/General Parameters/SMTP Server.

  • Page 106: Off-Premises Extensions

    Chapter 5 Extension Management Select a SLT port from the list and click Modify button. You will find “Gateway Name”, “Gateway Port Number” and “MAC Address” have already been entered when administrators configured the gateway. Input the extension number of the SLT port in “Extension No.”. Fill in information including Name, Title, Location, Department, Change Password, Class of Service, CODEC, Silence Compression, Conference, Paging, Off-Hook Access to CO Directly, Apply Setting to, Station Speed...
  • Page 107 Chapter 5 Extension Management Step 1. Settings on the Administration Web Site Go to Main Menu>Extension Management>Off-Premises List. Click the Add button to create a new Off-Premises IP extension. Assign an “Extension No.” to this IP phone. Create a password for this extension making sure the password is composed only by numbers.
  • Page 108 Chapter 5 Extension Management NOTE: If the Off-Premises extension uses virtual IP, on remote NAT equipment, you will have to open the Signal and Media Ports as well as setup their Port Mapping. NOTE: If the Blaze/Savanna Server is also under NAT, please activate Blaze/Savanna Server’s NAT setting then open the NAT router’s UDP port 6046.

  • Page 109: Configuring Off-Premises Analog Phones

    Chapter 5 Extension Management Conference, Paging, Off-Hook Access CO Directly, Jitter Buffer Depth, Apply Settings to, Station Speed Dialing, Answer Option, Mailbox, Notification and Distribution List. Configuring Off-Premises Analog Phones If the Off-Premises gateway you have installed supports FXS ports, you will see under “Analog Port List”...
  • Page 110 Chapter 5 Extension Management You need to register third parties’ SIP phones to InterPBX System so that they can communicate with other extensions in the system via SIP Proxy or access SIP Trunks for making calls. Depending the manufacturer of SIP phones, the required settings might be different.

  • Page 111: Chapter 6 Group Management

    Chapter 6 Group Management Chapter 6 Group Management Group Management options, simplifies the process for CO Lines and Extension Groups management. By setting Button Mapping Groups and Class of Service, the settings will be applied without necessaries to configure extensions one by one.

  • Page 112: Co Line Groups

    Chapter 6 Group Management CO Line Groups CO Line Groups allows you to define specific CO lines as a CO Line Group. It helps allocate CO lines and simplifies Ring Assignment setting. Creating CO Line Groups Go to Main Menu> Group Management> CO Line Groups. Press the Add button to create a CO Line Group.

  • Page 113: Assigning Members To Co Line Groups

    Chapter 6 Group Management Assigning Members to CO Line Groups Go to Home>Group Management>CO Line Groups. Select a group from the list and select the Members button. All available CO Lines including corresponding Gateway ports will be displayed on the Non-Members list. Select the CO Line Numbers you want to group together and assign them to “Members”.

  • Page 114: Creating Extension Groups

    Chapter 6 Group Management Creating Extension Groups Go to Main Menu> Group Management>Extension Groups. Press the Add button to create an Extension Group. Assign a name for this group. Set a Group Number for this group. Assign a Call Pick-Up Code for the group. The members can use the code to answer the calls for other members in the same group.

  • Page 115: Group Administrator Password

    Chapter 6 Group Management Group Administrator Password Assign a password in the Administrator Password box for accessing the group mailbox or managing the group settings. Administrator Password must not exceed 8 digits in number or character and it is not case sensitive. Set Sec.

  • Page 116: Logout If No Answer

    Chapter 6 Group Management will be distributed to available members. Extensions can belong to and log in to different Extension Groups. Members Log in Lift the handset or press the Speakerphone button. Press #35. Press the Extension Group Number to log in. Members Log off Lift the handset or press the Speakerphone button.

  • Page 117: Group Answering Option

    Chapter 6 Group Management IP phone, analog phone and software phone will be assigned an extension number while they are being installed. Please refer to Chapter 2 Installing InterPBX communication system. Group Answering Option When extension members are not available, the calls can be forwarded to another extension or Transfer Option menu under VMS Server.

  • Page 118: Group Mailbox

    Chapter 6 Group Management Go to Main Menu>Group Management>Extension Groups. Select an extension group from the list and click the Answering button to edit Group Answer Options. You can select from: “Forward All To“, “Busy Forward To“ or “Ring-No-Answer Forward To“ to suit your needs during different business hours.
  • Page 119 Chapter 6 Group Management Go to Main Menu>Group Management>Extension Groups. Select an extension group from the list and click Mailbox button for editing the voice-mailboxes for this Extension Group. Select “Language ” from the list, for your voice mail system language. The system provides a maximum of four different languages, and will play the greetings in pre-defined language.

  • Page 120: Message Notification For Extension Groups

    Chapter 6 Group Management Message Notification for Extension Groups The system provides several options for administrators to set-up message notification. Go to Main Menu>Group Management>Extension Groups. Select one of the extension groups from the list and click Notification button to edit message notification.

  • Page 121: Button Mapping Groups

    Chapter 6 Group Management Set interval period. The system will notify users of new messages after the pre-defined Notification Interval. The system will notify users of new messages according to “Try ” cycles. After the system reaches the number of the “Try” cycles or the owners of voice mailbox has saved the message as an old message or deleted them after retrieving the messages, the system will stop notifying users.
  • Page 122 Chapter 6 Group Management Go to Main Menu> Group Management> Button Mapping Groups. Press “Add” to create a group. You can create up to 50 Button Mapping Groups. Assign a name for this group. You can edit up to 15 programmable buttons and lock them in the group level.
  • Page 123 Chapter 6 Group Management two calls. Ask Member Login An Extension Group Check the login status of the Number extension group. Hearing a dial tone means members are logged-in successfully and a busy tone means not logged-in. Auto Line Access To seize a CO Line Auto-In Agents’...

  • Page 124: Class Of Service

    Chapter 6 Group Management Forward All Calls An extension number To forward all the incoming calls to a specific extension automatically. Internal Paging An extension number or Broadcast for members through extension group number the extension or the extension group. Manual-In To allow agents to pick up the next incoming call manually by...

  • Page 125: Creating A Class Of Service

    Chapter 6 Group Management Creating a Class of Service Go to Main Menu> Group Management> Class of Service. Press Add button to create a type of CoS. You can create up to 50 CoS. Assign a name for the CoS. Set calling permissions for member of this CoS in Business, Break, After, Closed hours and Holidays.

  • Page 126: Setting Allow And Disallow Table

    Chapter 6 Group Management Mailbox: Allows extensions to activate the Mailbox function. Note: To activate the Mailbox function successfully, you also have to enable the VM (Voice Mailbox) function in the setup menu “Answer Option.” NOTE: The administrator has to assign at least one type of Class of Service. Setting Allow and Disallow Table You can create call exceptions or restrictions on Allow and Disallow Table for each CoS.

  • Page 127: Setting Co Priority

    Chapter 6 Group Management above if more access codes are needed. You can create up to 20 entries on “Disallow Table”. For example, in the USA, you can set the pay-per-call number prefix to “1-900” in the “Disallow Table” for not allowing users to make long distance calls. Setting CO Priority You can assign the priority of CO Lines or CO Line Groups for extensions of the CoS to get when placing outgoing calls.

  • Page 128: Automatic Route Selection (Ars)

    Chapter 6 Group Management If you have different CO lines for different departments, it is possible to set different types of Class of Service and assign the pre-defined CO Line Priority to CoS. The department will get different CO Line numbers while the department is seizing CO Line by “0”.

  • Page 129: Operator

    Chapter 6 Group Management (area code: 1 213). The gateway in LA will only dial the numbers followed by the area code and turn this call to be a local call. Enter the international code or other numbers you want to add in the field “Insert”.
  • Page 130 Chapter 6 Group Management you need to set the Hunting Method in order to answer the incoming calls much more efficiently. For more information about the settings of Hunting Method, please refer to Chapter 6 Group Management/Extension Groups/Hunting Method.

  • Page 131: Chapter 7 Voice Mail Configuration

    Chapter 7 Voice Mail Configuration Chapter 7 Voice Mail Configuration InterPBX Communication System offers full-featured auto-attendant, voice-mail and unified messaging features within the Voice Mail Server. The Voice Mail Server is integrated with the Blaze/Savanna Server or can be deployed as a stand-alone server.

  • Page 132: Types Of Voice Mailbox

    Chapter 7 Voice Mail Configuration Types of Voice Mailbox Voice mailboxes are available with extensions of IP phones, SoftPhones and analog phones. Each Extension Group can also have a voice mailbox as well. You can also create virtual extensions allowing the associated virtual mailboxes to take customer comments.

  • Page 133: Inter-Digit And Aa Timeout

    Chapter 7 Voice Mail Configuration After entering the name, the system will announce the associated extension number. Callers can then input the extension number. If the extension users have recorded their names in personal mailbox settings first, personal greeting and extension number will be played when the call is directed to the voicemail box of the desired extension.

  • Page 134: Ring Notification

    Chapter 7 Voice Mail Configuration Purge Old Msg After: This parameter defines how many days old messages should be kept. To disable this function, set “0” for this parameter. Ring Notification The ring notification allows the system to call and notify extension users when they have new messages.

  • Page 135: Transfer Announcement

    Chapter 7 Voice Mail Configuration Transfer Announcement It is optional to allow the system to play transfer prompts, such as “Please hold, while I transfer you to extension 100”, or to disable transfer announcement when the call is being transferred to the requested extension. Announce Call Transfer: If selected, the system will announce the call transfer prompt, “Please hold, while I transfer you to …...

  • Page 136: Transfer Options

    Chapter 7 Voice Mail Configuration Transfer Options Besides “Leave Message Directly” under Transfer Options, the system also provides callers with more options, including: Transfer to Extension, Operator or Hold for Busy, etc. The caller can press pre-defined DTMF keys (0~9, *, #) for transfer.

  • Page 137: Before Leaving Message Timeout

    Chapter 7 Voice Mail Configuration Forward External: It is applicable when the extension user sets Phone Number in personal mailbox settings. The caller will be connected to the predefined phone number. Hang Up: The call will be disconnected without announcement. Set Up Forward External Here are two steps to set up Forward External function: Define a button for External Forward function: Blaze Menu...

  • Page 138: Planning An Aa Menu

    Chapter 7 Voice Mail Configuration Arrange AA flow according to needs and select Action under AA Menu. Please refer to the chart as follows. Record greetings in AA Menu that is activated for leading callers to the target. Assign an AA Menu Access Code to “Ring Assignment” under CO Line or CO Line Group.
  • Page 139 Chapter 7 Voice Mail Configuration Operators and information bulletins, etc. There are 300 AA Menus available. Each has an ID (from 0 to 299) as you can see from the Auto Attendant Tree list. Go to Main Menu> VM Configuration>AA Management. Select an entry from the list and click on the Modify button.
  • Page 140 Chapter 7 Voice Mail Configuration Lead to Extension Number: It is helpful when the first digit of the desired extension has been used or the extension number has a wide range. Callers need to press one pre-defined DTMF keys for being led to the desired Extension Number.

  • Page 141: Recording Aa Menu Greetings

    Chapter 7 Voice Mail Configuration System Programming Mode: It allows administrators to program the system via DTMF remote control and record greetings as preference. Repeat Menu: The system will announce the prompt corresponding to its AA Menu. Hang Up: The call will be disconnected without announcement. Hang Up with Announcement: The call will be disconnected after an announcement is made.

  • Page 142: Co Priority Of Notification

    Chapter 7 Voice Mail Configuration Administrators may also dial AA Menu access code from any extension to review AA Menu greetings. Record Greetings via remote control It is optional for administrators to record greetings via DTMF Remote Control. The steps are: Dial into one of the CO Line port numbers on Voice Gateway with a phone, for example, 5551234.

  • Page 143: Tel. Programming Mode

    Chapter 7 Voice Mail Configuration If you would like to add more CO lines, select Entry 1 and repeat the above procedures. You can set up to 10 entries. The voice mail system will follow the CO line priority starting from Entry 0 to deliver notifications.

  • Page 145: Chapter 8 Operation Management

    Chapter 8 Operation Management Chapter 8 Operation Management Operation Management consists of system reports. Including backup, restore and upgrade options for handling system files and configurations to ensure optimum InterPBX performance. Furthermore, administrators can download call logs for review.

  • Page 146: General Information

    Chapter 8 Operation Management General Information General Information keeps records of Product ID, System Version, Free Disk Space, Last Backup Time, Last Restore Time and Devices image version. Go to Main Menu> Operation Management> General Information to check system information. Check Software Version Blaze/Savanna Server: As above mentioned, Administrators can check Blaze/Savanna Server system version on General Information.

  • Page 147: License Key

    Chapter 8 Operation Management License Key If you would like to expand the systems capacity, add voice gateways, IP phones, professional recording systems or CTI Gateways, you will need to add License Keys to upgrade the system. Go to Main Menu> Operation Management> General Information. Select “Add”...

  • Page 148: Setting Default Class Of Service

    Chapter 8 Operation Management Setting Default Class of Service Before starting the Auto Discovery, set a default Class of Service that will be applied to all IP phones. Afterwards the Blaze/Savanna Server will detect the IP and MAC addresses of IP phones with Auto Discovery. Go to Main Menu>...

  • Page 149: Backup System Files

    Chapter 8 Operation Management Backup System Files Before modifying settings or upgrading the system, it is recommended to create a new folder for system backup files, so that system settings that are backed up can be restored and uploaded to the system if necessary. Note that recording prompts or greetings are not included in backup files.

  • Page 150: Application Upgrades

    Chapter 8 Operation Management Click Upload File button. The software version of the backup file will be displayed by “Uploaded file information”. Make sure it is the right version that you need. Click Proceeding Restore Action button to continue the restore procedure. After uploading system files to the system, the Blaze/Savanna Server needs to reboot.

  • Page 151: Cdr Data

    Chapter 8 Operation Management Please refer to Chapter 2 Installing InterPBX communication system/Installing VG 5000 Gateway for more details. CDR Data DSG InterPBX Communication System provides Call Detail Records (CDR) which reports the activities of each extension, including raw data of date, time, extension number and numbers of outside calls.

  • Page 152: Billing System

    Chapter 8 Operation Management Type: displays the different types of incoming calls, such as long distance or local calls. Call ID: Caller ID of incoming calls. It is applied to CDR and Billing system. Dialing/Dialed SID: It displays Dialing/ Dialed SID that represents Blaze/Savanna Server ID.

  • Page 153: Reboot

    Chapter 8 Operation Management Reboot Please do not switch off or unplug the power cord connected to the system directly to avoid having system files corrupted. Go to Main Menu> Operation Management> Reboot. Click Restart to reboot the system. You may need to reboot the system under the following circumstances: After you upgrade/install Blaze/Savanna Server program or new application software After you restore the backup file to the system...

  • Page 154: Reset To Default

    Chapter 8 Operation Management Reset to Default Go to "Main Menu> Operation Management> Reset to Default. Enter User Name and password, select Reset button, and then reboot the system. All the settings will be brought back to default. Please refer to Appendix E System Parameters Default for more details about Reset to Default.

  • Page 155: Chapter 9 Report Management

    Chapter 9 Report Management Chapter 9 Report Management The InterPBX Communication System provides summaries including system information, gateways, joint servers, extension groups, CO line groups, system logs and all extensions for you to review, manage and search the various aspects of the system.

  • Page 156: System Summary Report

    Chapter 9 Report Management System Summary Report System Sum Report displays the system configurations. Go to Main Menu> Report Management> System Sum Report. System Summary Report includes: System Information: this includes System General Information, Business Hours, Call Restriction, System Speed Dialing, Operator Information, and License Information.

  • Page 157: Extension Report

    Chapter 9 Report Management Extension Report You can view extension number summaries in this section. Go to Main Menu>Report Management>Extension Report. Select extension type(s) from All, InterPhone, SLT, Off-Premises or CO Line. Select a report type from “Itemize” and “Comprehensives”. Click the Generate Report button.

  • Page 159: Chapter 10 Multi-Server Management

    Chapter 10 Multi-Server Management Chapter 10 Multi-Server Management InterPBX Communication System employs a distributed NeuralServer Architecture that enhances the scalability and reliability of the system. The NeuralServer Architecture allows multiple Blaze/Savanna Servers to coexist, communicate and even backup each other. With Joint Server technology, companies have the option to interconnect Blaze/Savanna Server located in different branches via public IP networks or VPN connections.

  • Page 160: Server Information

    Chapter 10 Multi-Server Management Server Information When administrating more than one Blaze/Savanna Server, either for the purpose of communication or backup, you need to assign Server IDs for each of the Blaze/Savanna Server to be connected. Go to Main Menu>Multi-Server Management>Server Information. Assign an ID to this Blaze/Savanna Server at “Server ID”.

  • Page 161: Assigning Slave Blaze/Savanna Server

    Chapter 10 Multi-Server Management Assigning Slave Blaze/Savanna Server On both Master and Slave Blaze/Savanna Server, you need to assign each system’s role so it can become the redundant server and back up each in the event of an emergency. From the Mater Blaze/Savanna Server, go to Main Menu>Multi-Server Management>Redundant Server.

  • Page 162: Joint Server

    Chapter 10 Multi-Server Management The settings on the Slave Blaze/Savanna Server are very straightforward. All you need to do is to configure Slave Blaze/Savanna Server’s IP settings, Server ID and the redundant settings. Install Slave Blaze/Savanna Server, go to Slave Blaze/Savanna Server’s Main Menu>System Configuration>System Parameters then enter the IP address, Gateway IP and Subnet Mask.
  • Page 163 Chapter 10 Multi-Server Management Go to Main Menu>Multi-Server Management>Joint Server. Click the Add button to create a Joint Server. Input remote Blaze/Savanna Server’s Server ID at “Master Server ID”. Input the remote Blaze/Savanna Server’s IP address at “Master Server IP”. If the remote Blaze/Savanna Server is installed behind NAT, select the “Behind NAT”...

  • Page 164: Setting Remote Co Lines Access Control

    Chapter 10 Multi-Server Management NOTE: You have to set your system information on the Joint Server setting section of the remote Blaze/Savanna Server. Setting Remote CO Lines Access Control After you create a Joint Server, you will have access to remote IP phones, SLT ports and CO Line ports via the links between your InterPBX and the Joint Servers.

  • Page 165: Setting Joint Server Extension List

    Chapter 10 Multi-Server Management CODEC used. When calls reach the bandwidth limit, the system will generate busy tones to the next caller who tries to access a link. Select a CODEC from the list to be used for calls between you and your Joint Server.
  • Page 166 Chapter 10 Multi-Server Management phones, analog phones and CO Line port extension numbers. You can also input remote CO Line Group numbers with the associated CO Line extension numbers. When you edit the CO Line extension blocks, click the “CO Line Group?” check box so that users will be required to enter the password when connecting to these CO Line ports.

  • Page 167: Appendix A: Function Code List

    Appendix A Function Code List Appendix A: Function Code List During a call, if you want to activate a function, please press the Transfer button first and then enter the function code. For example, if you want to initiate a conference call, please put all the members on hold. Then press the Transfer button and #40.
  • Page 168 Appendix A Function Code List is set on the programmable key, you can directly press the flashing button to retrieve the call. Call Park Transfer + #15 + Slot To park a call to a specific slot. Number (0-9) To retrieve, press #15 and the specific slot number.
  • Page 169 Appendix A Function Code List Retrieve Record To play the saved recording. Forward All Calls #44 + Extension To forward all the incoming calls Number + # to a specific extension automatically. Auxiliary Time Agents can enable this function to notify the system stop assigning incoming calls to their extensions so that the agents can leave their seats temporarily...

  • Page 171: Appendix B: Personal Voice Mailbox

    Appendix B Personal Voice Mailbox 171 Appendix B: Personal Voice Mailbox InterPBX Communication System provides a built-in VMS System. It allows callers to leave voice messages in your voice mailbox. You can play the voice messages or forward voice messages to someone else. You may also record your personal greetings or edit the message notification function.

  • Page 172: Sending A Message

    Appendix B Personal Voice Mailbox Delete: To delete the message permanently and continue to play the next message. Envelope Info: To show the time when the message was recorded and to show if it is a personal or urgent message. Forward: The system allows you to record an annotation and transfer the message to a mailbox or mailbox group;...

  • Page 173: Editing Your Mailbox Options

    Appendix B Personal Voice Mailbox 173 Press the receiver’s mailbox number or the distribution list code from 1 to Follow the system prompts to record and send your message. When sending messages to a Distribution List, please make sure you have already set up your Distribution List.
  • Page 174 Appendix B Personal Voice Mailbox Your Name: Press 3 to record your Name. If you enable this function, the system will play your recording of name announcement before transferring a call to you. Follow the system prompts to review, save or re-record your greetings. Be sure to save your greetings after the recording is finished.
  • Page 175 Appendix B Personal Voice Mailbox 175 - Press 4 to set Personal Notification Schedule. If you assign the system to notify you of new messages in personal hours, you can set your personal schedule here. The personal schedule is in 24 hours format. Press 3 to set your Conference Telephone Number: Please enter your external number.

  • Page 176: Listening To Messages Remotely

    Appendix B Personal Voice Mailbox Press 5 to Change Time Stamp Control Function. You can allow the system plays the Time Stamp or not (the time while the message was recorded) when listening to the message. If you don’t need this function, you can disable the Time Stamp.

  • Page 177: Listening To Messages From E-Mail

    Appendix B Personal Voice Mailbox 177 Listening to Messages from E-mail Make sure the administrator has enabled this function, i.e. the SMTP server is set on the InterPBX System. Make sure your e-mail address has been set on your personal Message Option.

  • Page 178: Sending A Recording

    Appendix B Personal Voice Mailbox Sending A Recording If you have configured the “Voice Mail Notification” function, the system will play the voice prompts asking if you want to send the recording to the e-mail after playing the recording. If the “Voice Mail Notification” is not enabled, the system will not play the voice prompts.

  • Page 179: Appendix C: Interclient

    Appendix C InterClient Utility Appendix C: InterClient InterPBX system provides a web-based extension management tool “InterClient”, which allows you to edit your personal extension. You can edit options including Button Mapping, Station Speed Dialing, Answer Option, Mailbox, Message Notification, Distribution List, and Change Password. You can login the web-based InterClient through the browser.
  • Page 180 Appendix C InterClient Utility You can edit personal Button Mapping, Speed Dialing, Answer Option, Mailbox, Notification, Distribution List or Change Password. Please refer to IP Phone User’s Guide for ore details.

  • Page 181: Appendix D: Terminologies

    Appendix D Terminologies Appendix D: Terminologies 802.1p An IEEE standard for QoS. It uses 3 bits allowing switches to reorder packets based on priority level. 802.1Q An IEEE standard for QoS. It provides VLAN identification, priority and QoS levels. 10BaseT A type of IEEE802.3 Ethernet network providing 10 Mbit/s with a maximum segment length of 100 meters.
  • Page 182 Appendix D Terminologies of speech at 64 Kbps. G.723.1 A compression standard encoding/decoding of speech at 6.4/5.3 Kbps. G.729 A compression standard encoding/decoding of speech at 8 Kbps. IP Address An 8-bit number (in IPv4) to network enabled device accessing the Internet.
  • Page 183 Appendix D Terminologies...

  • Page 185: Appendix E: Default Values

    Appendix E Default Values Appendix E: Default Values 1. Blaze/Savanna Server System Configuration: Setting Items Default General Parameters Host Name IP-PBX 192.168.1.200 IP Address (Service Port: 88) Default Gateway 192.168.1.254 Subnet Mask 255.255.0.0 168.95.1.1 SMTP Server Not Stored Email Account Not Stored Forward Voice Mail Timeout...
  • Page 186 Appendix E Default Values Setting Items Default Not Stored Web Page Not Stored E-Mail Not Stored Business Hours Operation Mode Auto Workday Open From ~ To Lunch From ~ To 09:00 ~ 18:00 12:00 ~ 13:00 09:00 ~ 18:00 12:00 ~ 13:00 09:00 ~ 18:00 12:00 ~ 13:00 09:00 ~ 18:00...
  • Page 187 Appendix E Default Values Setting Items Default New Password Re-enter New Password Set System Date 01/01/2005 Date/Time Time 00:00:01 Gateway Configuration: Setting Items Default Analog Gateways Name Not Stored MAC Address Not Stored CO Line Ports (From Not Stored / To) SLT Ports (From / Not Stored CO Line Index Base 0...
  • Page 188 Appendix E Default Values Setting Items Default Min ON-Hook Not Stored Timing Min Off-Hook Not Stored Timing Caller ID detection Disable High Pass Fitter Disable Enable Comfort Noise Disable Generation Post Filter Enable Disable Echo canceller Enable Echo Canceller Narrow Band Disable Enable Echo Canceller...
  • Page 189 Appendix E Default Values Setting Items Default Silence Suppression Not Stored Conference Not Stored Disabled Paging Disabled Not Stored Enabled Enable Off-Hook Access Not Stored CO Directly Button Mapping Action 1 ~ 15 Not Stored Speed Dialing Not Stored Answer Option Forward All Calls Disable Not Stored...
  • Page 190 Appendix E Default Values Setting Items Default First Name Not Stored Last Name Not Stored Department Not Stored Class of Service Super User Title Not Stored Location Not Stored CODEC Silence Suppression Disable Conference Disable Disabled Paging Disabled Disable Enabled Enable Off-Hook Access Disable...
  • Page 191 Appendix E Default Values Setting Items Default Schedule 0830 ~ 1900 Message Not Stored Notification To Enable UMS Disable Distribution List Members Not Stored Off-Premises List Extension No Not Stored First Name Not Stored Last Name Not Stored Department Not Stored Title Not Stored Class of Service...
  • Page 192 Appendix E Default Values Setting Items Default Class of Service Super User CODEC jitter Buffer Depth Signal Port 6045 Media Port 5000 location Not Stored Phone Type IP 580 Button Mapping None Group Static IP Disable IP Address Not Stored Silence Suppression Not Stored Conference Not Stored...
  • Page 193 Appendix E Default Values Setting Items Default Notification Urgent Messages Disable Only Notification Enable Schedule 0830 ~ 1900 Message Not Stored Notification To Enable UMS Disable E-mail Not Stored Distribution List Members Not Stored Group Management: Setting Items Default CO Line Groups Access Code Name Hunting Method...
  • Page 194 Appendix E Default Values Setting Items Default Logout if no answer Disable Modify Name Not Stored Hunting Method Not Stored Wrap Up Time Not Stored Administrator Not Stored Password Secs of Rings(Ring –No-An swer) Prompt Interval in Queue Hunting all members before Disable forwarding...
  • Page 195 Appendix E Default Values Setting Items Default Holiday Forward All To Disable Busy Forward To Disable Ring-No-Answer Disable Forward to Members Members Not Stored Mailbox Language Message Play Least Recent Priority Message Forward to Not Stored Play Time Stamp Enable Notification Notification Method Disable Ext Number...
  • Page 196 Appendix E Default Values Setting Items Default Break Intercom Enable Local Enable Long Distance Enable International Enable Enable After Intercom Enable Local Enable Long Distance Enable International Enable Enable Closed Intercom Enable Local Enable Long Distance Enable International Enable Enable Holiday Intercom Enable...
  • Page 197 Appendix E Default Values Setting Items Default International Enable Enable Off-Site Enable Notification Call Waiting Enable Do not disturb Enable Record Enable Conference Enable Trunk to Trunk Enable Transfer Allow Table ( Super New Prefix Add ,0800 User ) ,002 Disallow Table New Prefix ,0204...
  • Page 198 Appendix E Default Values Setting Items Default Purge Old Msg After 7days Ring Notification Interval Ring Notification Try 3 order Ring-No-Answer Timeout Notification Channels 1 to 1 Announce Call Transfer Option Enable Transfer Leave Message Disable Directly Announce Name Enable Before Leaving Msg Timeout Action...
  • Page 199 Appendix E Default Values Setting Items Default Announcement AA Management 0—Day AAA(400) 0 = Operator 1 = Transfer to Extension 2 = Transfer to Extension 3 = Transfer to Extension 4 = Transfer to Extension 5 = Transfer to Extension 6 = Transfer to Extension 7 = Transfer to...
  • Page 200 Appendix E Default Values Setting Items Default Extension 7 = Transfer to Extension 8 = Transfer to Extension 9 = Transfer to Extension * = Access Mailboxes # = System Programming Mode Timeout = Operator 2—Off Business 0 = Operator AA(402) 1 = Transfer to Extension...
  • Page 201 Appendix E Default Values Setting Items Default 3—Close AA(403) 0 = Operator 1 = Transfer to Extension 2 = Transfer to Extension 3 = Transfer to Extension 4 = Transfer to Extension 5 = Transfer to Extension 6 = Transfer to Extension 7 = Transfer to Extension...
  • Page 202 Appendix E Default Values Setting Items Default Please input query Form Not Stored date time range Not Stored Report Management: Setting Items Default Please select extension Extension Report Disable type Interphone Enable Enable Off-Premises Enable CO Line Disable Please Choose a Itemize Enable Report Type...
  • Page 203 Appendix E Default Values Setting Items Default Allow Local Access Disable Remote CO Allow Remote Disable Access Local CO Access Local Disable Through NAT Access Password Not Stored Max Links Not Stored Jitter Buffer Depth Middle CODEC Disable 2. VG5000 Setting Items Default Host Name...

  • Page 204: Appendix F: Dtmf Programming

    Appendix F DTMF Programming Appendix F: DTMF Programming There is an alternative way of programming VMS Server. Through a touch-tone telephone, you can edit system parameters or record greeting from anywhere. Entering the DTMF Programming Mode 1. Call from a telephone to one of the CO lines connected to Blaze or Voice Gateway. (e.g.
  • Page 205 Appendix F DTMF Programming 205 Signal Code GUI display DTMF # First Flash & Second Flash 0.5 sec Pause Time Extension 1 sec Pause Time Timeout DTMF A DTMF B DTMF C DTMF D Extension Digit Ignore New Message Number VMS 3-Digit Function Code List: Func.
  • Page 206 Appendix F DTMF Programming Func. Description Input Valid Range Default Code Timeout DTMF X + # X = 1 ~ 10 sec(s) 3 sec(s) AA-Menu Timeout VMS Server Read only Version Number Name Directory X + # X = 0 (first name), 0 = First Name Listing 1(last name)
  • Page 207 Appendix F DTMF Programming 207 Func. Description Input Valid Range Default Code Action: DTMF 1 = 07 Step 2. DTMF 00 = No Action DTMF 2 = 07 + * + Action(+ * + 01 = AA Menu DTMF 3 = 00 Target) + # 02 = AA Menu in DTMF 4 = 00...
  • Page 208 Appendix F DTMF Programming Func. Description Input Valid Range Default Code 19 = Hang Up 20 = Hang Up with Announcement Target = straight numbers Transfer DTMF + * + Action Action: DTMF 1 = 07 Options ( * + Target) + # 00 = No Action DTMF 2 = 07 01 = AA Menu...
  • Page 209 Appendix F DTMF Programming 209 Func. Description Input Valid Range Default Code 19 = Hang Up 20 = Hang Up with Announcement Target = straight numbers Announce Call X + # X = 0 (disable), 1 1 = enabled Transfer (enable) Announce X + #...
  • Page 210 Appendix F DTMF Programming Func. Description Input Valid Range Default Code Number of message(s) Messages Maximum X + # X = 10 ~ 600 sec(s) 180 sec(s) Message Length Minimum X + # X = 1 ~ 9 sec(s) 3 sec(s) Message Length Auto Purge X + #...

  • Page 211: Appendix G: System Capacity

    Appendix G System Capacity Appendix G: System Capacity The maximum system capacity of InterPBX is as below but might be limited to the license you have purchased. InterPBX Model Max. System Capacity Description Blaze5000 Savanna8000 Blaze1200 Extensions CO Lines (port) 144 (4 E1+24 FXO) 288 (8 E1+48 FXO) Voice Gateways (set)
  • Page 212 Appendix F DTMF Programming Holidays International Codes Long Distance Codes Class of Service Allow Numbers Class of Service Disallow Numbers Members of Extension Group Members of Trunk Group Paging Slots Calls in ACD Queue * Savanna 8000 and Blaze1200 don’t provide the Store on Demand recording function. You can purchase the Blaze Logger Recording System if you need this function.

  • Page 213: Index

    Appendix G System Capacity Index 802.1p/Q, 49 Configuring CO Line Ports, 62 AA Menu, 138 Configuring SLT Ports, 65 AA Menu Greetings, 141 Connecting Blaze/Savanna Server via Add a SIP Phone, 109 Console Port, 20 Add SIP Extensions, 88 Connecting VG5000 via Console port, 26 Add SIP Proxy, 83 Connecting VG5000 via Telnet, 25 Add SIP Trunks, 84...
  • Page 214 Index Hunting Method, 114 Password Management, 56 Increase Virtual Phones, 43 Pickup After Rings, 64 Installing Blaze/Savanna Server, 15 Playing A Recording, 177 Installing IP Phones, 29 Power Failure Transfer, 22 Installing SoftPhone, 36 QoS, 49 Installing Voice Gateway, 21 Queuing, 115, 118 InterClient, 179 Queuing Announcement, 115...
  • Page 215 Appendix G System Capacity System Summary Report, 156 Upgrade VG5000, 23 Tel. Programming Mode, 143 Upgrade VG5000 Voice Gateway, 150 Transfer, 48 Upgrades, 150 Transfer Announcement, 135 Virtual Extensions, 176 Transfer Options, 136 Voice Mail Language, 132 Transfer Options Settings, 134 Voice Mail Parameters, 132 Types of Voice Mailbox, 132 Wrap Up Time, 114...

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Interpbx blaze1200Interpbx savanna8000

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