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Troubleshooting
18 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
Troubleshooting
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
Repairs to the appliance should only be carried out by trained specialist
▶
staff.
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
▶
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault
The display goes out
and Start/Reload
flashes.
"E:36 / -25 / -26"
"E:38 / -25 / -26"
All other error codes.
Water cooling
"E:30/-20"
Cause and troubleshooting
Energy-saving mode is active
Press any button.
▶
a The symbol lights up again.
Drain pump is blocked.
→ "Cleaning the drain pump", Page 41
▶
Drain pump is blocked.
→ "Cleaning the drum", Page 40
▶
if the fault is displayed again,
→ "Cleaning the drain pump", Page 41
▶
Inlet opening of the rubber gasket is blocked.
→ "Cleaning the intake opening in the rubber gas-
▶
ket", Page 44
Malfunction
Call the after-sales service.
▶
→ "Customer Service", Page 54
To protect the wastewater pipes, the hot detergent
solution is cooled before being drained.
Wait until the detergent solution has cooled down.
▶
Solenoid valve defective.
Call the after-sales service.
▶
→ "Customer Service", Page 54
Detergent dosage is too high.
Reduce the amount of detergent for the next wash-
▶
ing cycle with the same load.
Additional water is added.
Troubleshooting en
45
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