Veriton 9100 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: 49.32K04.001 DOC. NO.: SG360-0102A PRINTED IN TAIWAN...
Revision History Please refer to the table below for the updates made on Veriton 9100 service guide. Date 03/13/2001 Chapter 3 Chapter 1 Chapter Revise "Remove the five screws holding the power supply", and add the picture under " Removing the power supply".
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Conventions The following conventions are used in this manual: Screen messages NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
System Specifications Overview The Veriton 9100 supports Intel bus. Chapter 1 ® Willamette processor based IBM PC/AT compatible system with PCI/AGP Chapter 1...
Features Performance ® Intel Willamette processors, with supporting CPU clock up to 1.5GHz. Two Direct Rambus channel optimized for 400 MHz. Maximum of 512 MB Rambus DRAM within 4 RIMM slots up to 1GB. Integrated LAN Controller (82801BA). 3.5-inch and 5.25-inch floppy disk drives. CD-ROM/DVD-ROM drive High capacity, Enhanced-IDE hard disk Power management features...
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Human-centric design and ergonomics Slim desktop form factor Separate computer stand and rubber stands for quick and easy positioning Space-saver solution Accessible I/O ports Easy-to-open housing design for quick upgrade Chapter 1...
Front Panel-Veriton 9100 The computer’s front panel consists of the following: Label Icon CD-ROM/DVD-ROM tray Stop/Eject Butto Skip/Forward Button Hard disk drive activity light-emitting diode (LED) System activity LED Power LED Power switch CD-ROM/DVD-ROM LED Volume Tuner CD-ROM/DVD-ROM Headphone/Earphone port 5.25-inch drive bays...
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Label Icon 3.5-inch floppy disk drive Floppy disk drive LED Floppy disk drive eject button Speaker-out/Line-out port Microphone-in port * USB ports * The system has two microphone-in ports (front and rear). However, you can not use both of them at the same time.
Rear Panel-Veriton 9100 Label Icon Color Description Power cord socket White Network port Burgundy Parallel/printer port Gold Game/MIDI port CTR/LCD monitor port Power supply Green PS/2 mouse port Purple PS/2 keyboard port Teal or Turquoise Serial port Chapter 1...
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Label Icon Chapter 1 Color Description Black USB ports Lime Audio-out/Line-out jack Light blue Audio-in/Line-in jack Microphone-in port * Expansion slots...
Main Board Layout Power connector Power connector IDE 2 HDD connector Power connector IDE 1 HDD connector FDD connector Fan 3 connector Battery USB 2 connector Buzzer AGP power connecto AGP Pro slot Intel 82801BA chipset Power LED , Reset button connector BIOS chipset ACPI LED connecto IrDA connector...
Keyboard The keyboard has full-sized keys that include separate cursor keys, two Windows keys, and twelve function keys. Programmable keys The programmable keys help you directly access a URL (Web site) or launch any program, files, or application in your system. The fifth key is set to launch the media player. If you want to configure the settings of each key right click on the Magic Keyboard icon located on the desktop.
Multimedia keys Allow you to play, pause, stop, step forward, or step back a song or movie conveniently using your keyboard. Icons Volume control/Mute The volume control/Mute knob controls the speaker volume. Turn it clockwise or counterclockwise to adjust the volume. Press it to toggle between mute and sound. Cursor keys The cursor keys, also called the arrow keys, let you move the cursor around the screen.
Windows keys The keyboard has two keys that perform Windows-specific functions. Windows logo key Application key Description Start button. Combinations with this key perform special functions, such as: Windows + Tab: Activate the next Taskbar butto Windows + E: Explore My Compute Windows + F: Find Document Windows + M: Minimize All Shift + Windows + M: Undo Minimize All...
Hardware Specifications and Configurations Processor Item Type Slot Speed Minimum operating speed Voltage BIOS Item BIOS code programmer BIOS version BIOS ROM type BIOS ROM size BIOS ROM package Support protocol Boot from CD-ROM feature Support to LS-120 drive Support to BIOS boot block feature No NOTE: The BIOS can be overwritten/upgraded using the AFLASH utility (AFLASH.EXE).
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This section has two table lists, system memory specification and the possible combinations of memory module. System Memory Item Memory socket numbe Support memory size per socket Support maximum memory size Support memory type Support memory speed Support memory voltage Support memory module package Support to parity check feature Support to Error Correction Code (ECC...
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Audio Interface Item Audio controller Audio controller resident bus Audio function control Mono or stere Resolution Compatibility Music synthesizer Sampling rate MPU-401 UART support Microphone jack Headphone jack Package IDE Interface Item IDE controller IDE controller resident bus Number of IDE channel Support IDE interface Support bootable CD-ROM Floppy disk drive Interface...
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Parallel Port Item Parallel port controller Parallel port controller resident bus Number of parallel ports Support ECP/EPP Connector type Parallel port function control Optional ECP DMA channel (in BIOS Setup) Optional parallel port I/O address (via BIOS Setup) Optional parallel port IRQ (via BIOS Setup) Serial Port Item...
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Memory Address Map Address 000000 - 07FFFF 080000 - 09FFFF 0A0000 - 0BFFFF 0C0000 - 0C7FFF 0C8000 - 0DFFFF 0E0000 - 0EFFFF 0F0000 - 0FFFFF 100000 - UPPER LIMIT UPPER LIMIT - 4GBytes Note : UPPER LIMIT means the maximum size of installed memory. The Main Memory Maximum size are 768M Bytes.
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DRQ Assignment Map DRQx DRQ0 DRQ1 DRQ2 DRQ3 DRQ4 DRQ5 DRQ6 DRQ7 NOTE: N - Not be used. Main Board Major Chips Item North Bridge South Bridge Super I/O controller Audio controller LAN controlle HDD controller Keyboard controller Environmental Requirements Item Temperature Operating...
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Switching Power Supply 300W Input Frequency 47 -63H 47 -63H Input Voltage 100 - 120 VRMS 200 - 240 VRMS Input Current 10A / 9A* 5A / 4.5A* (This is for 300 power supply) NOTE: * 9A & 4.5A are for Model : DPS-300 GB-1D Output Requirements +12V -12V...
Power Management Functions Device Standby Mode Independent power management timer for hard disk drive devices (0-15 minutes, time step=1 minute). Hard disk drive goes into Standby mode (for ATA standard interface). Disable V-sync to control the VESA DPMS monitor. Resume method: device activated (Keyboard for DOS, keyboard & mouse for Windows). Resume recovery time: 3-5 sec.
Chapter 2 System Utilities Most systems are already configured by the manufacturer or the dealer. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM.
Entering Setup To enter Setup, press the key combination Ctrl-Alt-Esc during the POST (Power-on self-test). NOTE: You must press Ctrl-Alt-Esc simultaneously while the system is booting. The Setup Utility main menu then appears: The above screen is the BIOS Utility Basic Level screen. It allows you to view and change only the basic configuration of your system.
Product Information The screen below appears if you select Product Information from the main menu: The Product Information menu contains general data about the system, such as the product name, serial number, BIOS version, etc. These information is necessary for troubleshooting (maybe required when asking for technical support).
Disk Drives Select Disk Drives from the main menu to configure the drives installed in your system. The following screen shows the Disk Drives menu: The following table describes the parameters found in this menu. Parameter Date Time IDE Primary Master IDE Primary Slave IDE Secondary Master IDE Secondary Slave...
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Parameter Drive A Drive B Floppy 3 Mode Support Video Halt On Base Memory Extended Memory Total Memory Chapter 2 Description Allows you to configure your floppy drive A. Allows you to configure your floppy drive B. Allows your floppy drive(s) to run in 3 modes including 2.88 MB mode.
IDE Primary Master/Slave and IDE Secondary Master/Slave Setup The following screen appears if you select any of the IDE drive parameters: The following table describes the parameters found in this menu. Parameter IDE HDD Auto- Auto-detects your hard disk drive. Detection IDE Primary Master Displays the device type...
Advanced BIOS Features The following screen shows the Advanced BIOS Features. The following table describes each Advanced BIOS Features parameter. Settings in boldface are the default and suggested settings. Parameter Virus Warning CPU L1 & L2 Cache CPU L3 Cache CPU Fast-Strings Quick Power On Self Test Silent Boot...
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Parameter Swap Floppy Drive Boot Up Floppy Seek Boot Up NumLock Status Gate A20 Option Typematic Rate Setting Typematic Rate (Chars/Sec) Typematic Delay (Msec) Security Option OS Select for DRAM > 64 MB Report No FDD for Win 95 Description This item allows you to swap floppy drives.
Advanced Chipset Features The following screen shows the Advanced Chipset Features. The following table describes each Advanced Chipset Features parameter. Settings in boldface are the default and suggested settings. Parameter System BIOS Cacheable Video BIOS Cacheable Video RAM Cacheable Memory Hole at 15M-16 Delayed Transaction AGP Aperture Size (MB) Delay Prior to Thermal...
Integrated Peripherals The following table describes each Integrated Peripherals parameter. Settings in boldface are the default and suggested settings. Parameter On-Chip Primary IDE On-Chip Secondary IDE IDE Primary Master PIO IDE Primary Slave PIO IDE Secondary Master PIO IDE Secondary Slave PIO Description These parameters let you enable or disable the IDE devices connected to the primary and secondary IDE...
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Parameter IDE Primary Master UDMA IDE Primary Slave UDMA IDE Secondary Master UDMA IDE Secondary Slave UDMA USB controller USB Keyboard Support USB Mouse Support Init Display First AC97 Audio AC97 Mode Onboard/ CNR LAN Selection IDE HDD Block Mode Power On function Onboard FDD Controller Onboard Serial Port 1...
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Parameter UR2 Duplex Mode TxD, RxD Polarity Active Use IR Pins Onboard Parallel Port ECP Mode Use DMA Game Port Address Midi Port Address Midi Port IRQ Description Selects the speed of UR2 Duplex Mode. Selects the speed of TxD, RxD Polarity Active. Use IR Pins as IR-Rx2Tx2 or RxD2, TxD2 This item controls the onboard parallel port address an interrupt.
Power Management Setup The Power Management menu lets you configure the system power-management feature. It works only under APM mode. IMPORTANT:If an ACPI-aware operating system such as Windows 98 or Windows 2000 is installed in ACPI mode, the operating system will use the ACPI interfaces. Then the settings in Power Management page is non-effective.
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Parameter Power Management Video Off Method Video Off In Suspend Suspend Type MODEM Use IRQ Suspend Mode HDD Power Down Sort-Off by PWR-BTTN Power-On by Ring USB KB Wake-up from S3 Primary IDE 0 Primary IDE 1 Secondary IDE 0 Secondary IDE 1 Description This function allows you to set the default...
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Parameter FDD, COM, LPT port PCI PIRQ [A-D]# Power Management Mode Table Mode Max Saving 1 hou Min Saving 1 min Chapter 2 Description To enable or disable the detection of FDD, COM port, and LPT port activities for powe down state transition.
PnP/PCI Configurations The table below describes each PnP/PCI configuration parameter. Settings in boldface are the default and suggested settings. Parameter Reset Configuration Dat Resources Controlled By IRQ Resources IRQ 3 (COM2) IRQ 4 (COM1) IRQ 5 (Network/Sound or Others IRQ 7 (Printer or Others) IRQ 9 (Video or Others) IRQ 10 (SCSI or Others) IRQ 11 (SCSI or Others)
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Parameter PCI/VGA Palette Snoop Chapter 2 Description This parameter permits you to use the palette snooping feature if you installed more than one VGA card in the system. The PVI/VGA palette snoop function allows the control palette register (CPR) to manage and update the VGA RAMDAC (Digital Analog Converter, a color data storage) of each VGA card installed in the system.
Frequency Control The following table describes the parameters found in this menu. Parameter Processor Processor Spee CPU Clock Ratio Description Indicates the type of processor installed in your computer. Indicates the processor speed. The Intel Pentium is designed to have a different Internal (Core) and External (Bus) frequency.
System Security The Setup program has a number of security features to prevent unauthorized access to the system and its data. Supervisor Password To set a password: At the prompt, type your password. Your password can be up to 8 alphanumeric characters. When you type the characters, they appear as asterisks on the password screen box.
User Password To set a password: At the prompt, type your password. Your password can be up to 8 alphanumeric characters. When you type the characters, they appear as asterisks on the password screen box. After typing the password, press Enter. At the next prompt, re-type your password and press Enter again to confirm the new password.
Load Default Settings You need to reload the BIOS default settings every time you make changes to your system hardware configuration (such as memory size, CPU type, hard disk type, etc.); otherwise, BIOS will keep the previous CMOS settings. Selecting this option displays the following dialog box: Choosing Yes enables BIOS to automatically detect the hardware changes that you have made in your system.
Exiting Setup To exit the BIOS utility, simply press Esc. The following dialog box appears: Select Yes to exit Setup. Select No to return to the main menu. If you have made changes in the parameter settings, you will be asked if you want to keep the changes made to the BIOS.
Machine Disassembly and Replacement This chapter contains 2 separate step-by-step procedures on how to disassemble the Veriton 9100 desktop computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge...
Disassembling the Veriton 9100 Opening the Housing This section tells you how to open the housing cover when you need to install additional components inside the system unit. CAUTION: Before you proceed, make sure that you have turned off the system and all peripherals connected to it.
Removing the Front Panel Removing the Housing Cover 45. Release the 6 latches as shown below that holds the front panel and then it from the housing. Chapter 3...
Removing a DIMM Removing the Housing Cover 45 Press the latches on both sides of the DIMM socket outward, to release the DIMM. Then gently lift the DIMM out to remove it. Removing the Processor Follow these steps to remove the processor: Removing the Housing Cover 45 Detach the fan/ heatsink cable connector .
Installing the Processor Put the fan/ heatsink on the retention mechanism, and install one side of the clip on the retention mechanism. Push one side of the clip to be locked on the retention mechanism. Do the same procedure for the other side of the clip. Pull the socket lever up to release the processor pins from the socket holes.
Removing the Hard Disk Follow these steps to remove the hard disk drive: Removing the Housing Cover 45 Remove the four screws that hold the hard disk drive to the disk frame. Set the screws aside. Detach the power and disk drive cables from the hard disk drive, then detach the hard disk from the drive frame.
Disconnect the power connector and the diskette drive cable, then remove the diskette drive from the housing. Removing the CD-ROM/DVD-ROM/CD-RW Drive Follow these steps to remove the CD-ROM drive: Removing the Housing Cover 45 Remove the four screws holding the CD-ROM drive Disconnect the power connector, CD-ROM drive cable, and audio cable, then remove the CD-ROM drive from the housing.
Removing the PCI and AGP Expansion Cards Remove the screw on the bracket of the expansion card. Set the screw aside, you will need it when replacing the expansion card. Gently pull out the expansion card to remove it from the expansion slot. NOTE: When you turn on the system, BIOS automatically detects and assigns resources to the PCI or AGP devices.
Removing the System Main Board Put the housing to lying position with the open area facing upward. Remove the seven screws holding the main board and then remove the main board from the housing. Removing the Power Supply Disconnect the power supply power connector from the main board. Remove the five screws holding the power supply, and then remove the power supply from the housing..
Troubleshooting This chapter provides troubleshooting information for the Veriton 9100: Power-On Self-Test (POST) Index of Error Messages Index of Error Codes and Error Beeps Index of Error Symptoms Undetermined Problems Chapter 4 Chapter 4...
Power-On Self-Test (POST) Each time you turn on the system, the Power-on Self Test (POST) is initiated. Several items are tested during POST, but is for the most part transparent to the user. The Power-On Self Test (POST) is a BIOS procedure that boots the system, initializes and diagnoses the system components, and controls the operation of the power-on password option.
POST Error Messages List If you cannot run the diagnostics program tests but did receive a POST error message, use “POST Error Messages List” to diagnose system problems. If you did not receive any error message, look for a description of your error symptoms in “Error Symptoms List”...
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BIOS Messages IDE Drive 0 Error IDE Drive 1 Error IDE Drive 2 Error IDE Drive 3 Error IRQ Setting Error Expansion ROM Allocation Fail I/O Resource Conflict(s Memory Resource Conflict(s) PCI Device Error PS/2 Pointing Device Interface Error PS/2 Pointing Device Error DMI Table Was Destroyed Pres Ctrl + Alt + Esc key to enter Setup or F1 key to continue...
Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/ FRU listed in right column is the most likely cause.
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Error Symptom Diskette drive read/write error. Diskette drive LED comes on for more than 2 minutes when reading data. Diskette drive LED fails to light, and the drive is unable to access for more than 2 minutes. Diskette drive test failed. NOTE: Ensure hard disk drive is configured correctly in BIOS Setup, cable/jumper are set correctly before diagnosing any hard disk drive problems.
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Error Symptom CD/DVD-ROM drive can play audio CD but no sound output. Real-time clock is inaccurate. Audio software program invokes but no sound comes from speakers. Modem ring cannot wake up system from suspend mode. Data/fax modem software program invokes but cannot receive/send data/fax Fax/voice modem software program invokes but has no sound output.
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Error Symptom Execute “Load BIOS Default Settings” in BIOS Setup to confirm ports presence before diagnosing any parallel/serial ports problems. Serial or parallel port loop-back test failed. Printing failed. Printer problems. Some or all keys on keyboard do not work. Pressing power switch does not turn off system.
Check all cables and connectors for proper installation. If the jumpers, switches and voltage settings are correct, remove or disconnect the following, one at a time: 10. Non-Acer devices External devices Any adapter card (modem card, LAN card or video card, if installed)
Chapter 5 Jumper and Connector Information Jumpers and Connectors Refer to the following figure for the location of the jumpers and connectors on the main board: Main board Chapter 5...
Jumper Setting Jumper Spread Spectrum Disabled 2-3* Enabled Host Clock 133MH 2-3* 100MH JP12 CMOS clea 1-2* Normal Clear CMOS JP13 Fourth USB Function 1-2* USB2 CNR2 JP14 Fourth USB Function 1-2* USB2 CNR2 JP16 CPU speed 1-2* Normal Mode Safe Mode JP17 Onboard Lan EEPRO...
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Audio Board Connector No. Audio connector-connects to the AUDIO2 connector of the mainboard USB connector-connects to the USB2 connector of the mainboard CN2 and CN3 USB ports Microphone-in port Audio-out port Description Chapter 5...
FRU parts for repair and service of customer machines. NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how best to dispose it, or follow the rules set by your regional Acer office on how to return it.
Model Definition and Configuration Veriton 9100 The Veriton 9100 Model No. Define: Trade Mark: Brand Name: Acer Description: Acer Veriton Series, Willamette Socket 423 Based PC System Model No: VT9100 Product Name: Veriton 9100 Appendix A Appendix A...
Appendix B Test Compatible Component This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under MS DOS V6.22, Microsoft Windows ME (EN/TW), Microsoft Windows 2000 Professional environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Microsoft SideWinder Precision Pro USB Primax RAPTOR 3D USB Gamestick HP Desk Jet 895C USB Printer Logitech Pagescan USB Charming USB Powered Speaker Acer USB Video Capture Kit (DVC-V6) AcerScan Prisa 310U iomega ZIP 100 USB HP Desk Jet 695C Epson Stylus Color 440...
Onboard Sigma Tel Ac97 Creative Sound Blaster PCI 64 Onboard 8281 3COM 3C905C-TX HP Desk Jet 895C USB Printer Logitech Pagescan USB Charming USB Powered Speaker Acer USB Video Capture Kit (DVC-V6) AcerScan Prisa 310U iomega ZIP 100 USB Appendix B...
This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.