Advertisement
8
Troubleshooting
If you have problems with the remote control of your pivot, there are certain points you can check before
contacting your local support.
ALL MODELS
Does iControl Remote have a power supply? Recall that you need to make some changes in the wiring
within the panel for electrical power to reach iControl Remote. You can check whether the equipment has a
power supply by looking at the power supply status LED.
- GREEN: supply present
- OFF: no supply.
Is the software of your mobile, tablet or PC up to date? Very old versions could cause problems when ac-
cessing the iControl Remote cloud service.
WIRELESS MODELS: 90017-WL8B, 90017-WL8S, 90017-WL9B, 90017-WL9S
Is there radio coverage throughout the sweep area of the last tower box? Radio coverage in the entire area
covered by iControl Remote 2 Wireless is necessary to be able to link the controller to the Gateway. It is very
important that there should exist a direct line of sight between the iControl Remote and the Gateway.
Note: Exceptionally, an iControl Remote which does not have a direct line of sight with the Gateway can be
installed, although using a second iControl Remote that does have a direct line of sight with the Gateway.
This type of installation can cause slight delays in communications.
¿Can iControl Remote v2 communicate with the cloud service? To check this, you must open the cover
of the tower box (it is not necessary to open the controller lid), and you will see a green LED at the bottom
of the controller (close to the cable outlet).
- Steady: The radio is not linked to any node.
- Flashing (0.5s). The radio is linked to a node.
Can the Gateway communicate with the server? Review the Gateway installation manual.
3G/4G MODELS: 90017-3G-B, 90017-3G-S, 90017-4G-B, 90017-4G-S
Is there 3G/4G coverage throughout the sweep area of the last tower box? 3G/4G coverage in the
entire area covered by iControl Remote is necessary to be able to link to the server at all times.
¿Does iControl Remote have communication with the cloud service? To check this, you must open the
cover of the tower box (it is not necessary to open the controller lid), and you will see a green LED at the
bottom of the controller (close to the cable outlet).
- Steady: There is no connection with the server.
- Flashing (0.5s). There is a connection with the server.
Are you still having problems? Open the controller lid carefully and check the status of the main indica-
tors just as they are described below. It is important that the electronics should not get damp.
You can press the reset button and wait a few minutes to see whether the equipment successfully connects with the server.
Take a photo and send it to your local assistance team, stating the serial number of the unit and describing all the details
you consider of interest. Make sure to mention the behavior of the communications status LED (if it is flashing and how).
iControl Remote Installation Manual
Advertisement
