Chapter 6 Product Care - Mantracourt ICAS Series User Manual

Chapter 6 Product Care

A worn out component, excessive use in harsh environments, an overly zealous operator; regrettably some
circumstances necessitate repair.
At Mantracourt Electronics Ltd we can't guarantee that a product will never require repairing. We can, however,
promise a repair service of exceptional quality, one which is governed by a rigorous procedure.
Detailed below is our pledge to you: a defined set of ground rules and procedures to which we will adhere. All we
ask in return is that you assist us with our procedure, such that we can maintain our promise to you. Please note
that warranty repairs may not be available on overdue accounts, and that a strict interpretation of our conditions of
trading invalidates warranty claims where late payment has occurred.
Please refer to 'Customer Repair Service Procedure' document – contact your distributor for a copy.
In the unlikely event you have problems with the ICA module we would advise that you take the following
precautions:-
 The unit is installed as instructed.
 Recommended spares are kept in stock. We can assist.
 Sufficient expertise available for first line maintenance.
 Routine maintenance checks are performed – annually is recommended.
 The necessary documentation for the product is available to the maintenance personnel.
We recommend you keep on file – as a minimum
 This Manual
 The calibration figures for the attached sensors
 A record of the 'normal' output – if applicable
 A calibration record of the ICA
 A contact phone number from the supplier for assistance
Mantracourt Electronics Limited ICA1 and ICA2 S and H Versions User Manual
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