Table of Contents
Advertisement
Customer Satisfaction
Procedure
.......................12-1
..............................12-4
............................12-4
..........................12-5
..........................12-5
.....................12-8
.................12-8
to the United States
........12-3
Vehicle Data Recording
and Privacy
®
...12-10
...........................12-11
...................12-15
...................12-15
.........12-16
......12-16
...................12-17
.....12-17
..........................12-18
...........12-18
.......12-18
Customer Information
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Pontiac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will
be resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
12-1
Hide quick links:
Advertisement
Chapters
Table of Contents
