Advertisement

Model# GSWWD12S1SA10A
User Manual
Thank you for purchasing a Galanz product. Please read this manual carefully for correct usage and safety,
and keep for future reference. For service, support and warranty information, call 1-800-562-0738.
@2021 Galanz Americas Limited Company
改动见措施单

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the GSWWD12S1SA10A and is the answer not in the manual?

Questions and answers

Kim
April 25, 2025

Why does my microwave /air fryer not heat up or the plate rotate

1 comments:
Mr. Anderson
May 12, 2025

The Galanz GSWWD12S1SA10A microwave/air fryer may not heat up or rotate the plate due to several possible reasons:

1. Door Not Properly Closed: The door safety lock system must be engaged. If the door is not fully closed, the microwave will not operate.

2. Program Paused or Canceled: If STOP/CANCEL is pressed once or the door is opened, cooking is paused. Press START to resume. If STOP/CANCEL is pressed twice, the program is canceled.

3. Standby Mode Activated: If no operation occurs for 30 seconds during setting, the unit returns to standby mode.

4. Glass Turntable or Roller Ring Misaligned: If the glass turntable or roller ring is not correctly positioned on the shaft, the plate may not rotate.

5. Power Supply Issue: Ensure the unit is properly plugged in and the display shows "12:00" when powered.

If these are checked and the issue persists, the unit may need servicing.

This answer is automatically generated

Kim
April 25, 2025

YES. mY GALANZ MICROWAVE / AIR FRYER/CONVECTION OVEN STOPPED HEATING UP AND THE TURN TABLE STOPPED ROTATING. WHAT WOULD CAUSE THIS AND HOW DO I FIX IT?

1 comments:
Mr. Anderson
May 12, 2025

The Galanz GSWWD12S1SA10A microwave/air fryer/convection oven may stop heating and the turntable may stop rotating due to the following possible causes:

1. Control Panel Wet or Malfunctioning: If the control panel becomes wet, it may cause the oven to malfunction or stop working.
Fix: Clean with a soft, damp cloth and keep the door open during cleaning to prevent accidental operation.

2. Power Supply Issue: A problem with the power source or plug can stop the appliance from functioning.
Fix: Ensure the oven is properly plugged in and the outlet is working.

3. Internal Fault or Damage: There may be an internal issue such as a blown fuse, failed magnetron, or motor failure.
Fix: If under warranty (one year from purchase), contact the manufacturer for repair or replacement. Proof of purchase is required.

If none of these steps resolve the issue, service by a qualified technician may be needed.

This answer is automatically generated

Subscribe to Our Youtube Channel

Summary of Contents for Galanz GSWWD12S1SA10A

  • Page 1 Model# GSWWD12S1SA10A User Manual Thank you for purchasing a Galanz product. Please read this manual carefully for correct usage and safety, and keep for future reference. For service, support and warranty information, call 1-800-562-0738. @2021 Galanz Americas Limited Company 改动见措施单...
  • Page 2: Table Of Contents

    CONTENTS Important Safety Instructions ....................1 Precautions to Avoid Possible Exposure to Excessive Microwave Energy ......1 California Proposition 65 Warning ..................1 General Warning ........................1 Grounding Instructions ......................3 Installation Guide ........................4 Cooking Utensils Guide ......................5 Product Diagram ........................
  • Page 3: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS PRECAUTIONS TO AVOID POSSIBLE EXPOSURE WARNING TO EXCESSIVE MICROWAVE ENERGY To reduce the risk of burns, electric shock, fire, injury to persons or exposure to excessive microwave energy:   Do not attempt to operate this oven with the door open since ...
  • Page 4 IMPORTANT SAFETY INSTRUCTIONS emergency services. detergents applied with a sponge or soft cloth.  Do not use the cavity for storage purposes. Do not leave paper Oversized food or oversized metal utensils should not be  products, cooking utensils or food in the cavity when not in use. inserted in a microwave/toaster oven as they may create a ...
  • Page 5: Grounding Instructions

    IMPORTANT SAFETY INSTRUCTIONS GROUNDING INSTRUCTIONS installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to This appliance must be grounded. In the event of an electrical short try to correct the interference by one or more of the following circuit, grounding reduces risk of electric shock by providing an measures:...
  • Page 6: Installation Guide

    IMPORTANT SAFETY INSTRUCTIONS INSTALLATION GUIDE Electrical Requirements The electrical requirements are a 120 volt 60 Hz, AC only, 20 amp. It is recommended that a separate circuit serving only the oven be  Make sure that all the packing materials are removed from the provided.
  • Page 7: Cooking Utensils Guide

    IMPORTANT SAFETY INSTRUCTIONS COOKING UTENSILS GUIDE LIMITED USE This section lists which utensils can be used in this Aluminum foil — Use narrow strips of foil to prevent overcooking of microwave, which have limited use for short periods, exposed areas. Using too much foil can damage your oven, so be and which should not be used in this microwave.
  • Page 8: Product Diagram

    PRODUCT DIAGRAM 1. Control Panel 2. Display Screen 3. Door Button 4. Oven Window 5. Top Heating Element 6. Upper Convection Fan 7. Glass Turntable 8. Roller Ring 9. Shaft 10. Baking and Roasting Pan 11. Air Fry Kit 12. Wave Guide (Please do not remove the mica plate covering the wave guide) 13.
  • Page 9: Control Panel

    CONTROL PANEL BAKE TIME / WEIGHT DEFORST Use to bake food (See Page 14). Press to set defrost program based on time (See Page 13). AIR FRY Press to set defrost program based on weight (See Use to air fry food (See Page 16). Page 12).
  • Page 10: First Time Use

    FIRST TIME USE If you are using your microwave for the first time, please be sure to:  Clean the glass turntable, baking and roasting pan, air fry kit with hot water, a small amount of dishwashing liquid and a nonabrasive cleaning pad. ...
  • Page 11: Operation Instructions

    OPERATION INSTRUCTIONS Press + / - until the correct minute is Setting the Clock displayed. You can set the clock in 12-hour or 24-hour by pressing CLOCK/TIMER in standby mode. Example: How to set a 12-hour clock at 11:58. Press START or CLOCK/TIMER to In standby mode, press and hold confirm the minute and finish setting.
  • Page 12: Timer

    OPERATION INSTRUCTIONS Timer Quick Start Microwave You can use the timer feature to count down a specific amount of Accessory Guide: Glass Turntable time whether it’s for cooking or for anything else. Example: How to set the timer for 3 minutes and 50 seconds.
  • Page 13: Microwave Cooking

    OPERATION INSTRUCTIONS Press START once to confirm the power Microwave Cooking level. Accessory Guide: Glass Turntable Press + / - / +1MIN / +5MIN to enter This feature allows you to choose the power level and cooking cooking time time of microwave function. The longest cooking time is 95 minutes.
  • Page 14: Weight Defrost

    OPERATION INSTRUCTIONS Weight Defrost Press +/- to select the food weight. Accessory Guide: Glass Turntable The defrosting time and power level are automatically set once Press START to confirm and start the food category and the weight are selected. defrosting. Example: How to defrost 8oz seafood.
  • Page 15: Time Defrost

    OPERATION INSTRUCTIONS Weight must be in pounds and ounces. If label gives weight in Example: How to defrost food for 3 minutes and 50 pounds only, change the fraction of a pound to ounces using the seconds. following chart. In standby mode, press the DEFROST TIME/WEIGHT once.
  • Page 16: Bake

    OPERATION INSTRUCTIONS Bake When preheating finishes, the oven will show ‘Add Food 350F’ and sound periodically to remind user to put the Accessory Guide: Glass Turntable Baking and Roasting Pan food inside. For Bake, you can select the type of food you want to cook from Open the oven door, the display will the programs listed on the cooking label located on the interior show the cooking time, and then place...
  • Page 17 OPERATION INSTRUCTIONS Custom Program: How to set Bake by choosing time and Press START once to confirm and start temperature (400°F for 25 minutes). preheating. In standby mode, press the BAKE once to use custom setting (Default is 350 °F). When preheating finishes, the oven will show ‘Add Food 400F’...
  • Page 18: Air Fry

    OPERATION INSTRUCTIONS Air Fry Press +/- to select food weight. Accessory Guide: Glass Turntable Air Fry Kit Press START once to confirm and start cooking. For Air Fry cooking, you can select the type of food you want to cook from the programs listed on the cooking label located on the interior panel of the appliance.
  • Page 19 OPERATION INSTRUCTIONS Custom Program: How to set AirFry by choosing time and temperature (350°F for 30 minutes). 8 oz 27:00 In standby mode, press the AIR FRY 16 oz 30:00 Chicken Wings AF-3 once to use custom setting (Default is 24 oz 33:00 400°F).
  • Page 20: Roast

    OPERATION INSTRUCTIONS Roast Press + / - to select food weight. Accessory Guide: Glass Turntable Baking and Roasting Pan Press START once to confirm and start For Roast cooking, you can select the type of food you want to cooking. cook from the programs listed on the cooking label located on the interior panel of the appliance.
  • Page 21 OPERATION INSTRUCTIONS Custom Program: How to set Roast by choosing time and Press START once to confirm and start temperature (400°F for 25 minutes). cooking. In standby mode, press the ROAST once to use custom setting (Default is 350 °F). NOTE: ...
  • Page 22: Convection

    OPERATION INSTRUCTIONS Press START once to confirm the Convection cooking time and start preheating. Accessory Guide: Glass Turntable Baking and Roasting Pan This feature allows you cook with powerful convection. During convection cooking, hot air is circulated throughout the When preheating finishes, the oven will oven cavity to brown and crisp foods quickly and evenly.
  • Page 23: Microwave+Convection

    OPERATION INSTRUCTIONS Microwave+Convection Press START once to confirm the temperature. Accessory Guide: Glass Turntable Baking and Roasting Pan This oven has five pre-programmed temperatures settings that Press + / - / +1MIN / +5MIN to select make it easy to cook with both convection heat and microwave cooking time.
  • Page 24: Sensor Cook

    OPERATION INSTRUCTIONS Sensor Cook Accessory Guide: Glass Turntable Sensor Cook Food Chart (Auto Program): Weight Code Food SC-1 Potato 6 oz - 24 oz For sensor cook function, you can select the type of food you SC-2 Corn On The Cob 1 - 4 servings want to cook from the programs listed on the cooking label SC-3...
  • Page 25: Sensor Reheat

    OPERATION INSTRUCTIONS Sensor Reheat Accessory Guide: : Glass Turntable Sensor Reheat Food Chart (Auto Program): Code Food Weight SH-1 Dinner Plate 7 oz - 24 oz For sensor reheat function, you can select the type of food you SH-2 Chili 5 oz - 24 oz want to cook from the programs listed on the cooking label SH-3...
  • Page 26: Popcorn

    OPERATION INSTRUCTIONS Popcorn +30 Sec Function In standby mode, press +30 SEC, the microwave program will start Accessory Guide: Glass Turntable at 100% power level and cook for 30 seconds. During cooking, you can add cooking time by touching +30 SEC pad repeatedly.
  • Page 27: Child Lock

    OPERATION INSTRUCTIONS Child lock The child proof lock prevents unsupervised operation by children. Example1: How to set/cancel the child lock. In standby mode, suppose the display is showing 11:58. Press and hold STOP/CANCEL for 3 seconds, then ‘LOCK’ appears. Press and hold for 3 seconds.
  • Page 28: Troubleshooting

    TROUBLE SHOOTING Automatic Protection Mechanism LOW TEMPERATURE PROTECTION - The display may show Er11 which means the appliance has entered into low temperature protection mode which will protect the appliance from further damage. Audible alert will be heard until STOP/CANCEL is pressed or the appliance is unplugged.
  • Page 29: Cleaning And Care

    CLEANING AND CARE CLEANING AND CARE  Turn off the oven and unplug the power cord from the wall when cleaning.  If steam accumulates inside or around the outside of the oven door, wipe with a soft cloth. This may occur when the microwave oven is operated under high humidity conditions.
  • Page 30: Product Warranty

    PRODUCT WARRANTY PRODUCT WARRANTY  This warranty applies to products sold by Galanz Americas in the Any subsequent damages caused by the above listed exclusions U.S. This warranty is in lieu of any other warranty and expressly will not be covered and any claims determined to meet the above applies to the individual product only.
  • Page 31: Warranty Registration

    WARRANTY REGISTRATION WARRANTY REGISTRATION Please mail this warranty card to the address below within 30 days of purchase. Galanz Americas, 55 Challenger Road, Suite 503, Ridgefield Park, NJ 07660. PLEASE PRINT CLEARLY. Name Address City State Phone Email Model Number...
  • Page 32 ©2021 Galanz Americas Limited Company 改动见措施单...

Table of Contents

Save PDF