Additional tips for proper usage Instructions about the WEEE Installation Refrigerator at a glance Door removal for entrance Step-by-step installation Operations User interface SmartThings Recommendations for voice recognition Samsung Family Hub Special features Maintenance Handle and care Cleaning Replacement English Untitled-2 2 2019-04-10 11:40:35...
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Troubleshooting General SmartThings Samsung Family Hub Do you hear abnormal sounds from the refrigerator? English 3 Untitled-2 3 2019-04-10 11:40:35...
Safety information Before using your new Samsung Refrigerator, please read this manual thoroughly to ensure that you know how to operate the features and functions that your new appliance offers safely and efficiently. What you need to know about the safety instructions •...
• Refrigerant squirting out of the pipes could ignite or cause an eye injury. When refrigerant leaks from the pipe, avoid any naked flames and move anything flammable away from the product and ventilate the room immediately. - Failing to do so may result in fire or explosion. •...
Safety information Important safety precautions Warning; Risk of fire / flammable materials WARNING • When positioning the appliance, ensure the supply cord is not trapped or damaged. • Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance. •...
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• If the product is equipped with LED lamps, do not disassemble the Lamp Covers and LED lamps yourself. - Contact a Samsung service center. - Use only the LED Lamps provided by the manufacturer or its service agents.
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Safety information How to minimize the energy consumption • Install the appliance in a cool, dry room with adequate ventilation. • Ensure that it is not exposed to direct sunlight and never put it near a direct source of heat (radiator, for example). - Not to block any vents or grilles is recommended for energy efficiency.
This appliance is intended to be used in household and similar applications such as - staff kitchen areas in shops, offices and other working environments; - farm houses and by clients in hotels, motels and other residential type environments; - bed and breakfast type environments; - catering and similar non-retail applications.
Safety information Critical installation warnings WARNING • Do not install the refrigerator in a damp location or place where it may come in contact with water. - Deteriorated insulation on electrical parts may cause an electric shock or fire. • Do not place this refrigerator in direct sunlight or expose it to the heat from stoves, room heaters, or other appliances.
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- Deteriorated insulation of electrical parts may cause an electric shock or fire. • If any dust or water is in the refrigerator, pull out power plug and contact your Samsung Electronics service center. - Otherwise there is a risk of fire. English 11...
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Safety information • Do not stand on top of the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance. - This may result in an electric shock, fire, problems with the product, or injury.
Installation cautions CAUTION • Allow sufficient space around the refrigerator and install it on a flat surface. - If your refrigerator is not level, cooling efficiency and durability can be declined. • Allow the appliance to stand for 2-3 hours before loading foods after installation and turning on.
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• If you smell pharmaceutical or smoke, pull out power plug immediately and contact your Samsung Electronics service center. • If any dust or water is in Refrigerator, pull out power plug and contact your Samsung Electronics service center.
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• Do not let children step on a drawer. - The drawer may break and cause them to slip. • Do not leave the doors of the refrigerator open while the refrigerator is unattended and do not let children enter inside the refrigerator.
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Safety information • Do not stand on top of the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance. This may result in an electric shock, fire, problems with the product, or injury. Do not put a container filled with water on the appliance.
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- Failing to do so may result in an electric shock, fire, problems with the product, or injury. • If the refrigerator emits a burning smell or smoke, unplug the refrigerator immediately and contact your Samsung Electronics service center. - Failing to do so may result in an electric or fire hazards.
Safety information Usage cautions CAUTION • Do not refreeze thawed food. - Frozen and thawed food will develop harmful bacteria faster than fresh. - The second thaw will break down even more cells, leaching out moisture and changing the integrity of the product. •...
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- Any changes or modifications performed by a 3rd party on this finished appliance are not covered under Samsung warranty service, nor is Samsung responsible for safety issues that result from 3rd party modifications. • Do not block the air vents inside the refrigerator.
Safety information • Fill the water tank and ice cube trays with potable water only (tap water, mineral water, or purified water). - Do not fill the tank with tea or a sports drink. This may damage the refrigerator. • Be careful that your fingers are not caught in. •...
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• Use a clean, dry cloth to remove any foreign matter or dust from the power plug blades. Do not use a wet or damp cloth when cleaning the plug. - Otherwise, there is a risk of fire or electric shock. •...
Safety information Critical disposal warnings WARNING • Please dispose of the packaging material from this product in an environmentally friendly manner. • Ensure that none of the pipes on the back of the refrigerator are damaged prior to disposal. • R-600a or R-134a is used as a refrigerant. Check the compressor label on the rear of the appliance or the rating label inside the fridge to see which refrigerant is used for your refrigerator.
Additional tips for proper usage • In the event of a power failure, call the local office of your electric company and ask how long the failure is going to last. - Most power failures that are corrected in an hour or two will not affect your refrigerator temperatures.
Safety information Instructions about the WEEE Correct Disposal of This Product (Waste Electrical & Electronic Equipment) (Applicable in countries with separate collection systems) This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life.
Installation Follow these instructions carefully to ensure a proper installation of this refrigerator and to prevent accidents before using it. WARNING • Use the refrigerator only for its intended purpose as described in this manual. • Any servicing must be performed by a qualified technician. •...
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• If you close a door by force, the other door may open. • When the door opens, the interlock switch automatically disables the auger motor of the ice maker for safety reasons. • If the internal or external LED lamp is out of order, contact a local Samsung service center. English...
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Door bins Your refrigerator ships with door bins of different types and sizes. If the door bins for your refrigerator were packaged separately, use the figure below to help you position the bins properly. The number of door bins provided may differ with the model. English 27 Untitled-2 27 2019-04-10...
Installation Door removal for entrance If the refrigerator cannot pass through the entrance due to its size, follow these instructions: Tools required (not provided) Phillips screwdriver Flat-heat screwdriver Socket spanner (10 mm) Pliers Allen spanner (4 mm) Allen spanner (5 mm) Detach the fridge doors 1.
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2. Disconnect the two connectors on the left door. The position of the connectors differs with the model. CAUTION • Do not remove both doors simultaneously. Make sure to remove one door at a time. Otherwise, any of the doors may fall and cause physical injury.
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Installation 6. Open the door by 90 degrees. While holding the door, remove the top hinge. 7. Gently pull up the door vertically to remove. Do not apply excessive force to the door. The door may fall, causing physical injury. 8.
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2. Then, disconnect the connectors. 3. Locate the hinge shaft. While holding the door with one hand, use a flat-head screwdriver or wrench to press down the shaft. Make sure to hold the door to prevent the door from falling. 4.
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Installation Reattach the freezer doors CAUTION • Before reattaching the doors, make sure all the electrical connectors are properly connected. • The freezer door must be reattached before the fridge door. • Be careful not to damage or step on the wires during this process. 1.
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4. Attach the levelling foot cover using a Phillips screwdriver. Use caution not to damage or step on the connectors. 5. Repeat the above steps for the other door. Reattach the fridge doors 1. While holding the door open by more than 90 degrees, reinsert it into the middle hinge.
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Installation 4. Draw back the clamp as shown. 5. Connect the wire connectors. CAUTION • Make sure the wire connectors are connected properly. Otherwise, the display does not operate. 6. Connect the water tube. CAUTION • To prevent water leaks, make sure the red clips tighten the coupler properly.
Step-by-step installation STEP 1 Select a site Site requirements: • Solid, level surface without carpeting or flooring that may obstruct ventilation • Away from direct sunlight • Adequate room for opening and closing the door • Away from a heat source •...
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Installation Clearance See the pictures and table below for space requirements for installation. Depth “A” Width “B” Height “C” 1797 Overall Height “D” 1825 (unit: mm) 01 more than 50 mm recommended 02 125° 03 1515 mm 04 303 mm 05 305 mm 06 908 mm 07 748 mm...
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STEP 2 Flooring • The surface to install the refrigerator must support a fully loaded refrigerator. • To protect the floor, put a large piece of cardboard on each leg of the refrigerator. • Once the refrigerator is in its final position, do not move it unless necessary to protect the floor.
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Installation STEP 4 Adjust the door height as well as the door gap Snap ring The height of a door can be adjusted using the provided snap rings, which come in 4 different sizes (1 mm, 1.5 mm, 2 mm, and 2.5 mm).
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To correct the door gap Door gaps can be corrected using the gap bolt on the top right corner of the refrigerator. 1. With the door closed, use a Phillips screwdriver to remove 3 screws on the top cover with the wire connectors. 2.
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• Samsung takes no responsibility for the water line installation. If water leaks occur, contact the installer of the water line.
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CAUTION The waterline must be repaired by a qualified professional. If you encounter a water leak, contact a local Samsung service centre or the installer of the waterline. STEP 6 Initial settings By completing the following steps, the refrigerator should be fully functioning.
Operations User interface NOTE • For more information about other menus and apps available on the Refrigerator app, see the Online manual of your refrigerator. • The content of apps and widgets, or their design is subject to change or support may be discontinued without notice, depending on the content provider’s policy.
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01 Home screen 01 Apps & Widgets • Tap a desired app or widget to launch • Tap and hold an app or widget to enter Edit mode. A grid appears. In Edit mode, you can drag and drop an app or widget to a new position on the grid.
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Operations Indicates there is a notification message. Notification ( ) Indicates Family Hub is receiving data from the cloud server. Cloud sync ( ) 02 Soft buttons 01 Microphone - Tap to turn on or turn off the microphone function. - The microphone icon turns red when it is turned off.
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Fridge Manager To access Fridge Manager, swipe the Home screen to the left, and then tap the Fridge Manager widget. • Tap < or > on the bottom of the widget to move between pages. • On the first page, you can check the current temperatures or modes of each compartment as well as active special functions.
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Operations The Fridge Manager is a graphical representation of your refrigerator. The top half represents the refrigerator compartment, the bottom left the freezer compartment, and the bottom right the Cool Select+. The temperature or mode settings for each are displayed over each section.
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NOTE Also displayed is the Ice Maker off indicator at the top, center. When the indicator displays Ice Maker off, the refrigerator's ice maker is turned off. Turns the icemaker on and off. Tap and drag the button to turn on or off.
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Operations Settings • You can set the screen brightness, wallpapers, auto wake-up, Display motion detector, theme, screen timeout, and duration of the screen saver. • Set the volume and equalizer and turn on or turn off the touch Sound sound. •...
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• Easy Connection can be used with Samsung Smartphone apps, and Easy allows you to connect your device to the same home Wi-Fi network Connection that your smartphone is connected to. Clean Screen • Turn on so you can clean the screen without activating any apps.
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Operations Display reset (applicable models only) If you encounter an abnormal symptom on the display, try resetting the display. This may solve the symptom. 1. Open the right-side fridge door and locate the switch cover on the top right corner of the door. 2.
NOTE • The SmartThings app is designed for Android 6.0 (Marshmallow) or later, iOS 10.0 or later, iPhone 6 or later, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series). • For improved performance, the SmartThings app is subject to change without notice, or discontinued support according to the manufacturer’s policy.
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Operations Samsung account You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. Getting started Turn on the device you want to connect, open the SmartThings app on your phone, then follow the instructions below.
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Category Item Description Displays the desired temperature setting of the Fridge temperature fridge. Displays the desired temperature setting of the Freezer temperature freezer. Cool Select+ Displays the settings of the Cool Select+ Monitoring (FlexZone) settings (FlexZone). Detects abnormal operations of the Self Check refrigerator.
Family Hub”. Download and install the Samsung Family Hub app provided by Samsung Electronics to your smart device. NOTE • The Samsung Family Hub app is designed for Android 4.4 (KitKat) or higher, or iOS 8.0 or higher, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series).
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Samsung account You are required to register your Samsung account to use the Samsung Family Hub app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. NOTE To connect your smartphone and the refrigerator, register your Samsung account in Settings ...
Operations Special features The refrigerator has features convenient for you. Water dispenser With the water dispenser, you can dispense water without opening the fridge door. The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. If you do not want to dispense ice, simply press water lever (B).
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CAUTION • If the ice making chime rings repeatedly, contact the waterline installer or a local Samsung service center. • Do not press the button repeatedly after the ice tray is filled with ice or water. Water may overflow or ice may jam.
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Operations • When reinserting the ice maker tray, make sure that the tray is properly centered at the entrance. Otherwise, the tray may be stuck. Ice Maker Off To disable the icemaker, tap Fridge Manager > Fridge Settings > Ice Maker on the Home screen, and then select Off.
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Water clouding Water supplied to the refrigerator flows through a core alkaline filter of any kind. During this filtering process, the water that has flowed through the filter increases in the water pressure and becomes saturated with oxygen and nitrogen. This causes the water to look misty or cloudy temporarily when dispensed.
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Operations On the sliding shelf Insert the wine rack on top of the sliding shelf of the Cool Select+ (FlexZone), which is normally below the partition guide. • Set the temperature of the Cool Select+ (FlexZone) to White Wine. CAUTION •...
Maintenance Handle and care Ice bucket If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the ice bucket. 1. To remove the ice bucket, gently lift it up and pull out slowly while holding the bottom of the bucket with one hand and the side with the other hand.
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Maintenance Tempered glass shelves (fridge) • To remove a shelf, fully open the corresponding door. Hold the front of the shelf, and then gently lift up and slide out. • To reinsert, lower the rear side of the shelf and insert into the shelf hooks. Then, lower the front side to slide in to the end.
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Door bins The top door bin section has a marked line to ensure easy removal and proper reinsertion. Lift up the door bin, and then pull out straight. CAUTION Do not allow children to play with the bins. Sharp-edged corners may cause injury. Vegetable &...
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Maintenance 2. Slide in the right-sided foldable shelf. 3. While supporting the vegetable shelf with one hand, slide out with the other hand. NOTE Using the space that is revealed after removing the foldable shelf, take out the vegetable shelf. To reinsert, follow the steps above in the reverse order.
Cleaning Interior and exterior WARNING • Do not use benzene, thinner, or home/car detergent such as Clorox™ for cleaning purposes. They may damage the surface of the refrigerator and cause a fire. • Do not spray water onto the refrigerator. This may cause electric shock. •...
• Do not use third-party water filters. Use only Samsung-provided or -approved filters. • Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung holds no responsibility for any damage that may occur from use of third- party water filters.
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3. Insert a new filter cartridge. Use only Samsung-provided or -approved filters. 4. Turn the cartridge knob clockwise to lock into place. 5. On the Home screen, tap Fridge Manager > Fridge Settings > Water Filter, and then select Reset.
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To purchase a new water filter, contact a local Samsung service center. LED Lamps To replace the lamps of the refrigerator, contact a local Samsung service centre. WARNING The lamps are not user-serviceable. Do not attempt to replace a lamp yourself. This can cause electric shock.
Troubleshooting If you encounter an abnormal situation with the refrigerator, first check the table below and try the suggestions. General Temperature Symptom Possible causes Solution • Power cord is not plugged • Properly plug in the power in properly. cord. •...
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Troubleshooting Odors Symptom Possible causes Solution • Clean the refrigerator and • Spoiled food. remove any spoiled food. Refrigerator has odors. • Make sure strong smelling • Food with strong odors. food is wrapped airtight. Frost Symptom Possible causes Solution Frost around the •...
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Water/ice (dispenser models only) Symptom Possible causes Solution • Make sure the water Water flow is weaker • Water pressure is too low. pressure is between 20 to than normal. 120 psi. • The ice maker function is Ice maker makes a activated, but the water •...
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• Water line is not connected properly or water supply is not on. • Dispenser Lock is activated. • Deactivate Dispenser Lock. Water does not • Use only Samsung-provided dispense. or approved filters. • A third-party water filter • Unapproved filters may was installed.
• The old Samsung Smart Refrigerator app cannot connect with fails to operate. Samsung Smart Home models. • You must log into your Samsung account to use the app. The SmartThings app • Make sure that your router is operating normally.
Android 4.4 (KitKat) or higher, or iOS 8.0 or higher. market. • You must log into your Samsung account to use the app. Could not log into the • If you don’t have a Samsung account, follow the app’s app.
Symptom Action • This refrigerator can connect only with Samsung Smart TV. Launched in 2015-17: J/K/MU6400 series or above. Launched in 2018: NU7400 series or above. Cannot connect to my Launched in 2018: Q60R series or above. Please check the model name of your TV first.
Troubleshooting Do you hear abnormal sounds from the refrigerator? Before calling for service, review the checkpoints below. Any service calls related to normal sounds will be charged to the user. These sounds are normal. • When starting or ending an operation, the refrigerator may make sounds similar to a car engine igniting.
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• As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds. Bubbling! • As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.
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Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care center. Country Contact Center Web Site 1300 362 603 (Other) AUSTRALIA www.samsung.com/au/support 1300 425 299 (HHP) 0800 726 786 (All Product) NEW ZEALAND www.samsung.com/nz/support...
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