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Free Standing Appliance
Refrigerator
user manual
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Thank you for purchasing this Samsung product.
To receive more complete service or accessory parts,
please register your product at or contact
www.samsung.com/register
1-800-SAMSUNG (726-7864)
RFG296HD
RFG297HD
RFG298HD
RFG29PHD
RFG29THD
English
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Table of Contents
Need help?
Do you have a question about the RFG297HDRS and is the answer not in the manual?
Questions and answers
Replaced a filter , now the control panel says OF even when hitting the blue freezer and blue fridge buttons? Fridge not cooling the compacts.
The "OF OF" error code on the Samsung RFG297HDRS refrigerator means the unit is in "Cooling Off" mode. In this mode, the fan motor and lights work, but the compressors are off, so the refrigerator and freezer do not cool.
To resolve this and cancel Cooling Off mode:
1. Touch and hold the Energy Saver and Power Freeze buttons at the same time.
2. Hold for 5 seconds until the chime sounds and the display stops flashing "OF OF".
This answer is automatically generated
The panel says OF OF so neither the refrigerator nor freezer are working. We have had it for at least 15 years. Is it likely toast?
The "OF OF" error code on a Samsung RFG297HDRS refrigerator means the unit is in Cooling Off Mode (also known as Demo Mode), where the compressor is disabled and the cooling system is turned off.
To troubleshoot and disable Cooling Off Mode:
1. On the display panel, press and hold both “Energy Saver” and “Power Freeze” at the same time.
2. Hold them until you hear a chime and the temperatures for the fridge and freezer appear.
3. If "OF OF" still shows after 5–10 seconds, repeat the process until the mode is deactivated.
This answer is automatically generated
Freezer frost
Freezer frost in a Samsung RFG297HDRS can be caused by the following:
- Blocked air vent: Obstructions prevent proper air circulation.
- Insufficient space between stored foods: This limits airflow.
- Freezer drawer not closed properly: This allows warm air to enter.
These issues can lead to frost forming on the freezer walls.
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Temp control display keeps resetting to 0 degrees f
The temperature control display may reset to 0 degrees Fahrenheit if the Power Freeze function is activated. Touching and holding the Freezer button for 3 seconds enables Power Freeze, which quickly lowers the freezer temperature and may cause the display to show 0°F.
This answer is automatically generated
Cool Select Pantry drawer is stuck and will not open
To fix a stuck Cool Select Pantry drawer on a Samsung RFG297HDRS refrigerator, follow these steps:
1. Remove the Pantry Drawer
- Pull the pantry drawer out to full extension.
- Tilt up the front side of the pantry and pull it straight out.
2. Check for Obstructions
- Inspect the rails and drawer area for any food, ice buildup, or debris that may be blocking movement.
- Clean the rails if necessary.
3. Relocate the Pantry Drawer
- Push the rails to the back of the refrigerator.
- Place the drawer onto the rails and slide it back until it locks into place.
If the drawer still does not move properly, ensure the rails are aligned and not damaged.
This answer is automatically generated