Customer Assistance And Information - Chevrolet 2004 Impala Owner's Manual

Section 7
Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text
Telephone (TTY) Users ................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Program for Persons
with Disabilities ...........................................7-5
Roadside Assistance Program ..........................7-6
Courtesy Transportation ...................................7-7
Vehicle Data Collection and Event
Data Records .............................................7-9

Customer Assistance and Information

Reporting Safety Defects ................................7-10
Reporting Safety Defects to the United
States Government ....................................7-10
Reporting Safety Defects to the
Canadian Government ................................7-11
Reporting Safety Defects to General Motors .....7-11
Service Publications Ordering Information .........7-11
7-1