ViewSonic XG270QG User Manual
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ViewSonic XG270QG User Manual

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XG270QG
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User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in
a safe manner, as well as registering your product for future service. Warranty information contained in this User
Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at
http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right
corner of our website. "Antes de operar su equipo lea cu idadosamente las instrucciones en este manual"
Model No. VS17963
P/N: XG270QG

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Summary of Contents for ViewSonic XG270QG

  • Page 1 Warranty information contained in this User Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.
  • Page 2 As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic®, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic® product you have chosen will serve you well.

  • Page 3: Safety Precautions

    Do not place any heavy objects on the device or connection cables. • If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device. •...
  • Page 4 • When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED. • Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment.

  • Page 5: Table Of Contents

    Contents Safety Precautions ............3 Introduction ..............7 Package Contents ....................7 Product Overview ....................8 Initial Setup ..............9 Installing the Stand ....................9 Installing and Removing the Elite Hood ..............12 Wall Mounting ......................13 Using the Security Slot ..................15 Making Connections ..........16 Connecting to Power ....................16 Connecting External Devices ................17 HDMI Connection ....................
  • Page 6 Advanced Features and Settings ........ 45 Blue Light Filter and Eye Health ................45 Quick Access Blue Light Filter Setup ..............45 Calculating Breaks ....................46 Looking at Distant Objects ..................46 Eye and Neck Exercises ..................46 Quick Access ......................47 Elite RGB Lighting ....................48 Crosshair .......................49 Appendix ..............

  • Page 7: Introduction

    Introduction Package Contents • Monitor • Power cord • Video cable • Quick start guide NOTE: The power cord and video cables included in your package may vary depending on your country. Please contact your local reseller for more information.

  • Page 8: Product Overview

    Product Overview Front View Elite Hood Elite Hood Display screen Power LED Quick Access Key Power Key Joy Key Rear View DC IN Audio Out USB Upstream DisplayPort USB Downstream HDMI NOTE: For more information about the [●] / [◄] / [►] / [▲] / [▼] key and its functions, refer to “Hot Keys”...

  • Page 9: Initial Setup

    Initial Setup This section provides detailed instructions for setting up your monitor. Installing the Stand 1. Place the monitor on a flat, stable surface with the screen facing down. 2. Align and connect the two (2) points on the monitor stand’s base with the monitor stand’s neck.
  • Page 10 4. Align and slide the upper hooks of the monitor stand into the stand mounting slots as shown in the illustration below: NOTE:  Ensure the stand is secure and the quick release tab positively clicks into place.
  • Page 11 5. Using the stand’s handle, lift the device into its upright position on a flat, stable surface. NOTE:  Always place the device on a flat, stable surface. Failure to do so may cause the device to fall and damage the device and/or result in personal injury.

  • Page 12: Installing And Removing The Elite Hood

    Installing and Removing the Elite Hood 1. Prepare both pieces of the Elite Hood as well as a screwdriver. 2. Ensure the hood pieces are in the correct orientation: BOTTOM 3. Line up each screw of the Elite Hood piece with the screw holes on the side of the monitor.

  • Page 13: Wall Mounting

    Refer to the table below for the standard dimensions for wall mount kits. NOTE:  For use only with a UL certified wall mount kit/bracket. To obtain a wall- mounting kit or height adjustment base, contact ViewSonic® or your local dealer.
  • Page 14 5. Attach the mounting bracket to the VESA mounting holes at the rear of the monitor. Then secure it with four (4) screws (M4 x 10 mm). 100 mm 6. Follow the instructions that come with the wall mounting kit to mount the monitor onto the wall.

  • Page 15: Using The Security Slot

    Using the Security Slot To help prevent the device from being stolen, use a security slot locking device to secure the device to a fixed object. Below is an example of setting up a security slot locking device on a table.

  • Page 16: Making Connections

    Making Connections This section guides you on how to connect the monitor with other equipment. Connecting to Power 1. Connect the power cord to the power adapter. 2. Connect the power adapter to the DC IN jack at the rear of the device. 3.

  • Page 17: Connecting External Devices

    Connecting External Devices HDMI Connection Connect one end of an HDMI cable to the HDMI port of your monitor. Then connect the other end of the cable to the HDMI port of your computer. NOTE:  The monitor is equipped with one HDMI 1.4 port.

  • Page 18: Displayport Connection

    DisplayPort Connection Connect one end of a DisplayPort cable to the DisplayPort port. Then connect the other end of the cable to the DisplayPort or mini DP port of your computer. NOTE:  To connect the monitor to the Thunderbolt port (v. 1&2) on your Mac, connect the mini DP end of the “mini DP to DisplayPort cable”...

  • Page 19: Usb Connection

    USB Connection Connect one end of a USB cable to a USB port of the monitor. Then connect the other end of the cable to a USB port of your computer. NOTE:  The monitor supports two (2) types of USB ports. When making the connection(s), observe the following guidelines: •...

  • Page 20: Audio Connection

    Audio Connection Plug the audio jack of the ear-/headphones into the Audio Out port of the monitor. Additionally, you can connect the monitor to a sound bar using an audio cable. NOTE:  The monitor is also equipped with dual speakers.

  • Page 21: Using The Monitor

    Using the Monitor Adjusting the Viewing Angle For optimal viewing, you can adjust the viewing angle using any of the following methods: Height Adjustment Lower or raise the monitor to the desired height (0 to 120 mm). NOTE:  When adjusting, press down firmly along the adjustment track holding the monitor with both hands on the side.

  • Page 22: Tilt Angle Adjustment

    Tilt Angle Adjustment Tilt the monitor forwards or backwards to the desired viewing angle (-5˚ to 20˚). NOTE:  When adjusting, support the stand firmly with one hand while tilting the monitor forwards or backwards with the other hand. Screen Orientation Adjustment (Monitor Pivot) 1.
  • Page 23 2. Rotate the monitor 90° from landscape to portrait orientation. NOTE:  • When adjusting, make sure to hold both sides of your monitor firmly with both hands. • To rotate the screen image, manually change the computer system’s display orientation settings.

  • Page 24: Swivel Angle Adjustment

    Swivel Angle Adjustment Swivel the monitor to the left or right for the desired viewing angle (45˚).

  • Page 25: Turning The Device On/Off

    Turning the Device On/Off 1. Plug the connected power cord into a power outlet. 2. Press the Power button to turn on the monitor. 3. To turn the monitor off, press the Power button again. NOTE:  The monitor will still consume some power as long as the power cord is connected to the power outlet.

  • Page 26: Quick Access Function

    Using the Control Panel Keys Use the control panel keys to access the Quick Access Menu, navigate the On- Screen Display (OSD) Menu, and change the settings. Quick Access Key Joy Key Quick Access Function Press the Quick Access Key to activate the Quick Access function. To learn more, see page 47.

  • Page 27: Hot Keys

    Hot Keys When the On-Screen Display (OSD) Menu is off, you can quickly access special functions by using the control panel keys. Description Press and hold the key for 5 seconds to lock/unlock the OSD Menu. [◄] When the menu appears on the screen, continue holding the key for 10 seconds to lock/unlock the OSD Menu.
  • Page 28 Description Press and hold the key for 5 seconds to lock/unlock the Power [►] button. When the menu appears on the screen, continue holding the key for 10 seconds to lock/unlock the Power button. Locking Power Button Press and hold for 10s to lock Power If the Power button is locked, the below message will appear on the screen: Power Lock/Unlock...

  • Page 29: Configuring The Settings

    Configuring the Settings General Operations 1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu. G-Sync Custom 1 Game Modes Max. Refresh Rate X G 2 7 0 Q G Audio Adjust Setup Menu Game Modes...
  • Page 30 3. Move the joy key [▲] or [▼] to select the desired menu option. Then move the joy key [►] to enter the sub-menu. G-Sync Custom 1 Game Modes Max. Refresh Rate X G 2 7 0 Q G Game Modes Display Input Select Audio Adjust...
  • Page 31 NOTE:  Certain menu option adjustments do not require the user to press the [●] key to confirm the selection. G-Sync G-Sync Custom 1 Custom 1 Game Modes Game Modes Max. Refresh Rate Max. Refresh Rate X G 2 7 0 Q G X G 2 7 0 Q G Game Modes Display...

  • Page 32: On-Screen Display (Osd) Menu Tree

    On-Screen Display (OSD) Menu Tree Main Menu Sub-menu Menu Option Gaming Modes Standard ULMB ULMB Pulse Width (-/+) Dark Boost Level 1 Level 2 Level 3 Adaptive Contrast Blue Light Filter (-/+, 0~100) Response Time OD Standard Advanced Ultra Fast Recall Custom 1 / 2 ULMB...
  • Page 33 Main Menu Sub-menu Menu Option Display OverClocking 165Hz Native Contrast (-/+, 0~100) Brightness (-/+, 0~100) Saturation (-/+, 0~200) 6-Axis Color (-/+, 0~255) Green (-/+, 0~255) Blue (-/+, 0~255) Cyan (-/+, 0~255) Magenta (-/+, 0~255) Yellow (-/+, 0~255) Color sRGB Temperature Bluish Native Warm...
  • Page 34 Main Menu Sub-menu Menu Option Audio Adjust Volume (-/+, 0~100) Mute Setup Menu Language English Français Deutsch Español Italiano Suomi Русский Türkçe 日本語 한국어 繁體中文 简体中文 Česká Svenska Resolution Notice Information Quick Access Blue Light Filter On/Off ULMB On/Off Standard On/Off Custom 1 On/Off...
  • Page 35 Main Menu Sub-menu Menu Option Setup Menu Crosshair Type Type A Type B Type C Color Green White Yellow Reset Elite RGB Rear Rainbow Breathing Stack Others Base Rainbow Breathing Stack Others Always On Reset OSD Timeout 5/15/30/60 OSD Background...
  • Page 36 Main Menu Sub-menu Menu Option Setup Menu Power Indicator Standby Charger Sleep 30 Minutes 45 Minutes 60 Minutes 120 Minutes Deep Sleep HDMI Deep Sleep DisplayPort Deep Sleep ECO Mode Standard Optimize Conserve Memory Recall...

  • Page 37: Menu Options

    Menu Options Game Modes 1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu. 2. Move the joy key [◄] or [►] to select Game Modes. Then move the joy key [▼] to enter the Game Modes menu.
  • Page 38 Display 1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu. 2. Move the joy key [◄] or [►] to select Display. Then move the joy key [▼] to enter the Display menu.
  • Page 39 Menu Option Description Color Temperature Select the color temperature setting. • sRGB: Lower brightness and more natural colors. • Bluish: Set the color temperature to 9300K. • Native: Default color temperature. Recommended for regular use. • Warm: Set the color temperature to 5000K. •...
  • Page 40 Input Select 1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu. 2. Move the joy key [◄] or [►] to select Input Select. Then move the joy key [▼] to enter the Input Select menu.
  • Page 41 Audio Adjust 1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu. 2. Move the joy key [◄] or [►] to select Audio Adjust. Then move the joy key [▼] to enter the Audio Adjust menu.
  • Page 42 Setup Menu 1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu. 2. Move the joy key [◄] or [►] to select Setup Menu. Then move the joy key [▼] to enter the Setup Menu menu.
  • Page 43 If you would like to leverage partnered software see the advanced setup below. Partner Software RGB Setup • Visit https://www.viewsonic.com/elite/rgb/ and choose a partner RGB software to download. • Download and install your software of choice. • Included with your monitor is a USB 3.0 A-Male to B-Male cable.
  • Page 44 Menu Option Description OSD Timeout Adjust the length of time the OSD Menu remains on screen. OSD Background Show/Hide the OSD background when the OSD Menu appears on the screen. Power Indicator Set the Power Indicator On or Off. If the setting is set to On, the power indicator lights blue when the device is turned on.

  • Page 45: Advanced Features And Settings

    Advanced Features and Settings This section describes advanced features of the monitor. Blue Light Filter and Eye Health The Blue Light Filter blocks high-energy blue light for a more comfortable viewing experience. Quick Access Blue Light Filter Setup Enabling and disabling the Blue Light Filter can be done on the fly via the Quick Access Key.

  • Page 46: Calculating Breaks

    While using and enjoying your monitor please keep the following in mind: • Viewing computer screens for extended periods of time may cause eye irritation and discomfort. To reduce these effects, it is recommended to take periodic breaks from viewing to allow the eyes to relax. •...

  • Page 47: Quick Access

    Quick Access Quickly initiate some functions and modes through the Quick Access key and function. Users can also define which functions or modes they prefer in the Quick Access Menu via the Setup Menu in OSD. The function/mode will be enabled as soon as the Quick Access Key is pressed.

  • Page 48: Elite Rgb Lighting

    Downloading their software will give you the power to adjust your RGB capabilities further. To setup up partner RGB software: 1. Visit: https://www.viewsonic.com/elite/rgb/ 2. Select a partner RGB software, and download it. 3. Connect one end of the USB Type B cable to the monitor and the other end to your computer.

  • Page 49: Crosshair

    Crosshair Select from different crosshair styles and colors to overlay on your screen. To enable the Crosshair function: 1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu. 2.

  • Page 50: Appendix

    Appendix Specifications Item Category Specifications Type TFT, Active Matrix 1920 x 1080 LCD, 0.2331 mm x 0.2331 mm pixel pitch Display Size 68.47 cm, 27" (27" viewable) Color Filter RGB vertical stripe Anti-Glare type Glass Surface , 3H hard coating Input Signal Video Sync TMDS digital (100 Ω)
  • Page 51 Do not set the graphics card in your computer to exceed these timing modes; doing so may result in permanent damage to the display. Please use the power adapter from ViewSonic® or an authorized source only. The test condition follows EEI standards.

  • Page 52: Glossary

    Glossary This section describes the standard glossary of terms used in all LCD display models. All terms are listed in alphabetical order. NOTE:  Some terms may not be applicable to your monitor. Adaptive Contrast Management Brightness will adjust with on-screen content. Audio Adjust Adjusts the volume, mutes the sound, or toggles between inputs if you have more than one source.
  • Page 53 Color Temperature Allows users to select specific color temperature settings to further customize their viewing experience. Panel Default Panel Original Status sRGB Standard color space used for the Windows system. Bluish Set the color temperature to 9300K. Native Default color temperature. Recommended for general use. Warm Set the color temperature to 5000K.
  • Page 54 Displays the timing mode (video signal input) coming from the graphics card in the computer, the LCD model number, the serial number, and the ViewSonic® website URL. See your graphics card’s user guide for instructions on changing the resolution and refresh rate (vertical frequency).
  • Page 55 Quick Access Quickly initiate some functions and modes through the Quick Access key and menu. Users can also define which functions or modes they prefer in the Quick Access Menu via the Setup Menu in OSD. Recall Resets the Game Mode monitor settings. Resolution Notice The notice tells users that the current viewing resolution is not the correct native resolution.

  • Page 56: Troubleshooting

    • Connect the monitor to another computer. • If you have an older graphics card, contact ViewSonic® for a non-DDC adapter. Screen image is too • Adjust brightness and contrast settings via the OSD light or dark Menu.
  • Page 57 Problem or Issue Possible Solutions The screen isn’t • Adjust the horizontal and vertical controls via the centered correctly OSD Menu. • Check the Aspect Ratio. • Reset the monitor to factory settings. The screen appears • Make sure the “Blue Light Filter” is Off. yellow The OSD Menu •...

  • Page 58: Maintenance

    • ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the monitor. • ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.

  • Page 59: Regulatory And Service Information

    Regulatory and Service Information Compliance Information This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit. FCC Compliance Statement This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 60: Declaration Of Rohs2 Compliance

    The following information is only for EU-member states: The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

  • Page 61: Indian Restriction Of Hazardous Substances

    Schedule 2 of the Rule. Product Disposal at End of Product Life ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic®...

  • Page 62: Copyright Information

    VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA. Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

  • Page 63: Customer Service

    For technical support or product service, see the table below or contact your reseller. NOTE: You will need the product’s serial number. Country/ Region Website Country/ Region Website Asia Pacific & Africa Australia www.viewsonic.com/au/ Bangladesh www.viewsonic.com/bd/ www.viewsonic.com.cn www.viewsonic.com/hk/ 中国 (China) 香港 (繁體中文) Hong Kong (English) www.viewsonic.com/hk-en/ India www.viewsonic.com/in/...

  • Page 64: Limited Warranty

    How long the warranty is effective: ViewSonic® displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labor from the date of the first consumer purchase.
  • Page 65 (e) the serial number of the product. • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®. • For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®. Limitation of implied warranties:...
  • Page 66 Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for: • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of...

  • Page 67: Mexico Limited Warranty

    If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components &...
  • Page 68 Exclusion of damages: ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for: • Damage to other property caused by any defects in the product, damages...
  • Page 69 Name, address, of manufacturer and importers: México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004 Hermosillo: Villahermosa: Distribuciones y Servicios Computacionales SA de CV.
  • Page 70 C0 M91 Y72 K24 Process Color C0 M0 Y0 K100 Process Color C0 M91 Y72 K24 Process Color Pantone Black C Spot Color Pantone 187 C Spot Color...

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