Nintendo TWL-001 Operation Manual page 52

Troubleshooting
My eyes and mouth are not being recognised correctly by
Nintendo DSi Camera
Individual differences and the surrounding environment may prevent face recognition
from working properly. If the position of your eyes and mouth are not recognised
correctly, move to a well-lit area and turn your face in a direction that allows it to be
captured well on-screen. Please also take note of the aforementioned factors.
Images taken by the camera have strange colours
Make sure that you are using only the Normal lens (other lenses can cause strange
colours to appear in your photos) and try to take a picture of something else. If the
colours are still strange, contact Nintendo Customer Service.
I can't exchange photos or frames with Nintendo DSi Camera
• Do Parental Controls restrict the wireless transmission of photo data?
Enter your PIN and either disable Parental Controls temporarily, or disable the
Parental Controls item that restricts the wireless transmission of photo data.
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Nintendo DSi Sound does not display audio files and folders
• Has the SD Card been correctly inserted into the system?
Insert the SD Card gently but firmly until it clicks into place in the SD Card slot
on the side of the system.
• Does the SD Card contain saved audio files that can be played back using
Nintendo DSi Sound?
Nintendo DSi Sound can play AAC files with a file extension of .m4a, .mp4
and .3gp. Non-AAC audio files (such as MP3 files) cannot be played back.
• Are there more than 3000 audio files saved?
No more than 3000 audio files can be displayed.
• Are there more than 1000 folders with saved audio files?
No more than 1000 folders can be displayed.
• Are there more than 100 audio files saved in a single folder?
No more than 100 files can be displayed for a single folder. If there are folders
with the same name on the SD Card, the audio files in those folders will be
consolidated and displayed as a single folder. No more than 100 files can be
displayed for this single consolidated folder.
• Are audio files saved to a folder that is more than eight levels deep?
Nintendo DSi Sound will only check for files up to eight directories deep.
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I cannot play back audio files using Nintendo DSi Sound
• Are the audio files in a format that can be played by Nintendo DSi Sound?
Nintendo DSi Sound can play audio files in the following format.
· File format: AAC (.m4a, .mp4 or .3gp)
· Bit rate: 16 – 320 kbps
· Sampling frequency: 32 – 48 kHz
I cannot download new games from the Nintendo DSi Shop
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• Do you have an insufficient Nintendo DSi Point balance?
Use one of the following to register Nintendo DSi Points with the Nintendo DSi
system
· Credit card (VISA or MasterCard)
· Nintendo Points Card (this can be purchased from a Nintendo retailer)
Note: You can register Nintendo DSi Points using Wii Points Cards.
For details on registration:
• Have Parental Controls restricted the use of Nintendo DSi Points in the
Nintendo DSi Shop?
Enter your PIN and either disable Parental Controls temporarily, or disable the
Parental Controls item restricting the use of Nintendo DSi Points.
I can't use DS Download Play
• Have Parental Controls restricted the use of DS Download Play?
Enter your PIN and either disable Parental Controls temporarily, or disable the
Parental Controls item restricting the use of DS Download Play.
I can't use PictoChat
• Are there already 16 people in the selected chat room?
No more than 16 people can enter a single chat room.
• Have Parental Controls restricted the use of PictoChat?
Enter your PIN and either disable Parental Controls temporarily, or disable the
Parental Controls item restricting the use of PictoChat.
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