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Canon imageCLASS MFG500 Series Advanced Manual

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Advanced Fax
1
Features
Advanced Copy
Features
2
Advanced Guide
System Monitor
3
Reports and Lists
4
Troubleshooting
5
Appendix
6
Table of Contents
Please read this guide before operating this equipment.
After you finish reading this guide, store it in a safe place
Index
for future reference.
Series
TOP
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How to Use This Guide
ENG

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Summary of Contents for Canon imageCLASS MFG500 Series

  • Page 1 Back Previous Next Advanced Fax Features Advanced Copy Features Advanced Guide System Monitor Reports and Lists Series Troubleshooting Appendix Table of Contents Please read this guide before operating this equipment. How to Use This Guide After you finish reading this guide, store it in a safe place Index for future reference.
  • Page 2 ● Considerable effort has been made to make sure that the manuals for the machine are free of inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact specification, please contact Canon. Table of Contents ●...
  • Page 3 Reports and Lists Copyright © 2006 by Canon Inc. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Canon Inc.
  • Page 4 Back Previous Next Advanced Fax Features Things You Can Do Advanced Copy Features Specify a recipient with a Look up a particular Send a fax at a specified single key recipient time System Monitor AAAAA BBBBB CCCCC Reports and Lists One-Touch Speed Dialing Address Book Dialing Delayed Sending...
  • Page 5 Back Previous Next Advanced Fax Features Adjust the density level of Make two-sided copies Specify detailed scanning options to suit various images scanned images Advanced Copy Features A B C A B C A B C A B C System Monitor A B C A B C A B C...
  • Page 6 Back Previous Next Advanced Fax Features Table of Contents Advanced Copy Features Manuals for the Machine ................i System Monitor Legal Notices ....................ii Reports and Lists Things You Can Do ..................iii How to Use This Guide................. ix Troubleshooting Using the Top Page ................ix Using the Chapter Topic List ..............x Appendix 1 Advanced Fax Features (MF6550 Only) ...............
  • Page 7 Back Previous Next Advanced Fax Features Receiving Features..................1-9 Setting Receive Mode ................. 1-9 Advanced Copy Features Memory Reception ................1-12 Remote Reception ................1-13 System Monitor Printing Received Documents ............1-14 Additional Fax Modes ................1-16 Reports and Lists Broadcasting ..................
  • Page 8 Back Previous Next Advanced Fax Features 3 System Monitor ......................3-1 Advanced Copy Checking Job and Machine Status ............3-2 Features Checking Transmission/Reception Results (MF6550 Only)....3-2 System Monitor Checking and Deleting Transmitting/Received Documents Stored in Memory (MF6550 Only) ............3-2 Checking and Deleting Copy Jobs ............
  • Page 9 Back Previous Next Advanced Fax Features 5 Troubleshooting......................5-1 Advanced Copy General Problems ..................5-2 Features Paper Feeding Problems ................5-4 System Monitor Faxing Problems (MF6550 Only) .............. 5-5 Sending Problems ................5-5 Reports and Lists Receiving Problems ................5-9 Copying Problems ..................
  • Page 10 Back Previous Next Advanced Fax Features How to Use This Guide Advanced Copy Features ■ Using the Top Page System Monitor Returns to the last page opened. Displays the previous or next page. Reports and Lists Returns to the top page. Troubleshooting Back Previous...

  • Page 11: Table Of Contents

    Back Previous Next Advanced Fax Features ■ Using the Chapter Topic List Advanced Copy Returns to the last page opened. Features Displays the previous or next page. Returns to the top page. System Monitor Back Previous Next Reports and Lists Advanced Fax Features 1 Advanced Fax Features...
  • Page 12 Back Previous Next Advanced Fax Features The following symbols are used throughout the manuals for the machine and indicate the warnings, cautions and notes you should keep in mind when using the machine. Advanced Copy Features WARNING Indicates a warning that may lead to death or serious injury if not observed. System Monitor CAUTION Explains how to avoid actions that could injure you or damage your machine.

  • Page 13: (Mf6550 Only)

    Back Previous Next Advanced Fax Features 1 Advanced Fax Features (MF6550 Only) Advanced Copy Features Dialing Features..................1-3 System Monitor Using Address Book ..........1-3 Redialing..............1-4 Reports and Lists Dialing Through a Switchboard ......1-5 Switching Temporarily to Tone Dialing....1-6 Troubleshooting Dialing an Overseas Number (With Pauses) ..
  • Page 14 Back Previous Next Advanced Fax Features Additional Fax Modes................1-16 Broadcasting............1-16 Advanced Copy Features Delayed Sending ..........1-16 Sending Two-Sided Documents ......1-17 System Monitor Canceling Fax Jobs ................1-18 Reports and Lists Troubleshooting Appendix Table of Contents Index...

  • Page 15: Dialing Features

    Back Previous Next Advanced Fax Features Dialing Features Advanced Copy Features The machine provides the following dialing features: Use [ ] or [ ] to search for the address book dialing, redialing, dialing through a recipient’s name. switchboard, and temporary tone dialing. System Monitor –...

  • Page 16: Redialing

    Back Previous Next Advanced Fax Features ■ Redialing Redialing Automatically Redialing can be done manually or automatically. For automatic Advanced Copy Press [Additional Functions]. redialing, you can set how many times the machine redials and Features the time between redials. Use [ ] or [ ] to select <FAX...

  • Page 17: Dialing Through A Switchboard

    Back Previous Next Advanced Fax Features Use [ ], [ ], or numeric keys to enter the Use [ ] or [ ] to select <SYSTEM time (in minutes) between redials, then press SETTINGS>, then press [OK]. Advanced Copy [OK]. Use [ ] or [ ] to select...

  • Page 18: Switching Temporarily To Tone Dialing

    Back Previous Next Advanced Fax Features Dialing using the [R] Key NOTE Make sure to confirm the dial tone before entering a fax number. Advanced Copy If you enter the number before the dial tone can be heard, the call Press [FAX].

  • Page 19: Dialing An Overseas Number (With Pauses)

    Back Previous Next Advanced Fax Features ■ Dialing an Overseas Number (With Use the numeric keys to dial the country code, the area code, and the fax/telephone Pauses) Advanced Copy number of the recipient. Features When you dial or register an overseas number, you may need to insert a pause within the number.
  • Page 20 Back Previous Next Advanced Fax Features Press [ ] or [ ] to select <1-TOUCH SPD Confirm that <TX SPEED> is displayed, then DIAL> or <CODED SPD DIAL>, then press press [OK]. Advanced Copy [OK]. Press [ ] or [ ] to select the sending Features Use the one-touch speed dialing key, or...

  • Page 21: Receiving Features

    Back Previous Next Advanced Fax Features Receiving Features Advanced Copy Features You can set the receive mode that suits your needs. The NOTE machine also provides the following receiving features: – For <FaxTel> or <Manual>, make sure an external telephone is memory reception, and remote reception.
  • Page 22 Back Previous Next Advanced Fax Features Confirm that <F/T RING TIME> is displayed, FaxTel: Optional Settings then press [OK]. Advanced Copy If required, change the optional settings as follows: Use [ ] or [ ] to select the duration (15 Features to 300 seconds) for the phone to ring, then Press [Additional Functions].
  • Page 23 Back Previous Next Advanced Fax Features Telstra FaxStream™ Duet (Only for Australia) Telecom FaxAbility (Only for New Zealand) Advanced Copy In Australia, Telstra offers the FaxStream™ Duet capability. If In New Zealand, Telecom N.Z. offers the FaxAbility capability. Features you subscribe to this service, your line is assigned two numbers: This service allows you to assign two numbers to your line: one one for fax and one for phone.

  • Page 24: Memory Reception

    Back Previous Next Advanced Fax Features ■ Memory Reception Use the numeric keys to enter the memory reception password (up to seven digits), then The machine automatically receives faxes in memory when Advanced Copy press [OK]. printing is disabled under certain conditions (e.g., toner or paper Features has run out).

  • Page 25: Remote Reception

    Back Previous Next Advanced Fax Features Use the numeric keys to enter the start time Use [ ] or [ ] to select <OFF>, then (in 24-hour format), then press [OK]. press [OK]. Advanced Copy Features M E M S T A R T T I M E ■...

  • Page 26: Printing Received Documents

    Back Previous Next Advanced Fax Features ■ Use [ ] or [ ] to select <ON>, then press Printing Received Documents [OK]. The machine provides the following printing features: received Advanced Copy image reduction and two-sided printing. Press [Clear] twice to delete the default Features remote reception ID of 25.
  • Page 27 Back Previous Next Advanced Fax Features Use [ ] or [ ] to select <RECEIVE Two-Sided Printing REDUCTION> or <REDUCE DIRECTION>, Advanced Copy then press [OK]. You can print received documents on both sides of the paper. Features If you select <REDUCE DIRECTION>, skip to step 10. Press [Additional Functions].
  • Page 28 Back Previous Next Advanced Fax Features Additional Fax Modes Advanced Copy ■ Features The machine provides the following additional fax modes: Delayed Sending broadcasting, delayed sending, and sending two-sided Delayed sending enables you to start transmission at a specified documents. System Monitor time.
  • Page 29 Back Previous Next Advanced Fax Features Use the numeric keys, one-touch speed Press [FAX]. dialing key, coded speed dialing code, or Press [Two-Sided]. Advanced Copy address book dialing to enter a recipient. Features You can send the same document to a maximum of 124 Use [ ] or [ ] to select <BOOK TYPE>...
  • Page 30 Back Previous Next Advanced Fax Features Canceling Fax Jobs Advanced Copy Features Cancel an ongoing job (sending or receiving) as follows. System Monitor Press [Stop]. When the <STOP KEY PRESSED> message appears, press [OK]. Reports and Lists S T O P K E Y P R E S S E D P R E S S...
  • Page 31 Back Previous Next Advanced Fax Features 2 Advanced Copy Features Advanced Copy Features Advanced Copy Features................ 2-2 System Monitor Collate Copy ............2-2 Reserved Copy ............2-3 Reports and Lists Two-Sided Copying..........2-3 Troubleshooting 2 on 1 Combination ..........2-5 Frame Erase ............
  • Page 32 Back Previous Next Advanced Fax Features Advanced Copy Features Advanced Copy ■ Features Collate Copy Use the numeric keys to enter the desired copy quantity (1 to 99). You can copy documents collated into sets arranged in page System Monitor order.
  • Page 33 Back Previous Next Advanced Fax Features ■ Reserved Copy 1 to 2-Sided Copying Copy You can make copy settings and scan documents even if the Advanced Copy machine is currently printing. The scanned documents are Features processed after the current job is complete. Book Type Originals System Monitor...
  • Page 34 Back Previous Next Advanced Fax Features Press [Start]. NOTE Paper used to make two-sided copies must conform to the following To cancel all settings, press [Reset]. Advanced Copy specifications: Features – Paper size: A4 (LGL and LTR loaded on the multi-purpose tray are NOTE available as well.) When you set the document on the platen glass, press [Start] for...
  • Page 35 Back Previous Next Advanced Fax Features Use [ ] or [ ] to select <BOOK TYPE> or Use [ ] or [ ] to select <BOOK TYPE> or <CALENDAR TYPE> (for the copies), then <CALENDAR TYPE>, then press [OK]. Advanced Copy press [OK].
  • Page 36 Back Previous Next Advanced Fax Features ■ Set documents. Frame Erase You can erase shadows and lines that appear when copying Press [COPY]. Advanced Copy various types of documents. Features Press [2 on 1]. Original Frame Erase Copying System Monitor Use [ ] or [ ] to select <ON>, then press...
  • Page 37 Back Previous Next Advanced Fax Features Book Frame Erase Copying Original Frame Erase Copy Advanced Copy Original frame erase can erase the dark borders and frame lines Book Frame Features that appear around the copy when the document is smaller than Erase the selected paper size.
  • Page 38 Back Previous Next Advanced Fax Features Use the numeric keys to enter the desired Use [ ], [ ], or the numeric keys to set copy quantity (1 to 99). the book frame erase width for all four Advanced Copy borders, then press [OK].
  • Page 39 Back Previous Next Advanced Fax Features The locations of the binding holes to be erased are shown in the Binding Hole Erase illustration below. Advanced Copy Binding hole erase can erase the shadows that appear on Features copies from binding holes on the documents. System Monitor Set documents.
  • Page 40 Back Previous Next Advanced Fax Features Canceling Copy Jobs Advanced Copy Features Cancel an ongoing job as follows. System Monitor Press [Stop]. When the <STOP KEY PRESSED> message appears, press [OK]. Reports and Lists S T O P K E Y P R E S S E D P R E S S K E Y...
  • Page 41 Back Previous Next Advanced Fax Features 3 System Monitor Advanced Copy Features Checking Job and Machine Status ............3-2 System Monitor Checking Transmission/Reception Results (MF6550 Only) ............... 3-2 Reports and Lists Checking and Deleting Transmitting/Received Documents Stored in Memory (MF6550 Only) ..3-2 Troubleshooting Checking and Deleting Copy Jobs......
  • Page 42 Back Previous Next Advanced Fax Features Checking Job and Machine Status Advanced Copy ■ Features System monitor enables you to view the transmission and Checking and Deleting Transmitting/ reception results, monitor the status of the copy, fax, print Received Documents Stored in Memory jobs currently being processed.
  • Page 43 Back Previous Next Advanced Fax Features ■ Use the numeric keys to enter a recipient’s Checking and Deleting Print Jobs number, then press [OK]. Advanced Copy Press [System Monitor]. The machine starts to send the selected document. Features Use [ ] to select <YES>, then press [OK].
  • Page 44 Back Previous Next Advanced Fax Features 4 Reports and Lists Advanced Copy Features Summary of Reports and Lists .............. 4-2 System Monitor Printing Reports Automatically (MF6550 Only) ........4-3 Reports and Lists TX REPORT ............4-3 RX REPORT............4-4 Troubleshooting ACTIVITY REPORT..........
  • Page 45 Back Previous Next Advanced Fax Features Summary of Reports and Lists Advanced Copy Features The machine can generate the following reports and lists. System Monitor Report/List Description 1-TOUCH LIST* Lists the recipient addresses registered to all the one-touch speed dialing keys. Reports and Lists 1-TOUCH LIST 2* Lists the detailed data of [1-TOUCH LIST].
  • Page 46 Back Previous Next Advanced Fax Features Printing Reports Automatically (MF6550 Only) Advanced Copy Features TX REPORT, RX REPORT, and ACTIVITY REPORT can be Use [ ] or [ ] to select the setting you set to print automatically. want, then press [OK]. System Monitor <PRINT ERROR ONLY>: Prints a report only when a ■...
  • Page 47 Back Previous Next Advanced Fax Features ■ RX REPORT Report Items Advanced Copy Press [Additional Functions]. The following items are displayed in the Transmission Report: Features ● Transaction description Use [ ] or [ ] to select <REPORT System Monitor ●...
  • Page 48 Back Previous Next Advanced Fax Features ■ ACTIVITY REPORT Report Items Advanced Copy Press [Additional Functions]. The following items are displayed in the Reception Report: Features ● Transaction description Use [ ] or [ ] to select <REPORT System Monitor ●...
  • Page 49 Back Previous Next Advanced Fax Features Confirm that <TX/RX SEPARATE> is displayed, then press [OK]. Advanced Copy Use [ ] or [ ] to select the setting you Features want, then press [OK]. System Monitor <OFF>: Prints a report with the transmission and reception results listed chronologically.
  • Page 50 Back Previous Next Advanced Fax Features 5 Troubleshooting Advanced Copy Features General Problems ..................5-2 System Monitor Paper Feeding Problems................. 5-4 Reports and Lists Faxing Problems (MF6550 Only) ............5-5 Sending Problems ..........5-5 Troubleshooting Receiving Problems..........5-9 Copying Problems ................. 5-14 Appendix Printing Problems..................
  • Page 51 Error indicator will turn off, and the LCD will return Turn on the main power switch. to standby mode. If the Error indicator remains flash, unplug the machine, and contact your local authorized Canon dealer or the Canon help line. Table of Contents Index...
  • Page 52 Unplug the machine and wait for 5 seconds, then System Monitor plug it back in. If the LCD still remains blank, contact your local authorized Canon dealer or the Canon help line. Reports and Lists Is the main power switch turned on? Turn on the main power switch.
  • Page 53 Back Previous Next Advanced Fax Features Paper Feeding Problems Advanced Copy Features Are different types of paper loaded in the Paper does not feed properly. machine? System Monitor Is the paper loaded correctly? Load only one type of paper. Make sure the paper is correctly loaded. (See “Set Reports and Lists Make sure you load paper that meets the Up the Machine,”...
  • Page 54 Back Previous Next Advanced Fax Features Faxing Problems (MF6550 Only) Advanced Copy Features ■ Sending Problems Is your machine in fax mode? System Monitor Cannot send a fax. Press [FAX] to show the fax standby display. Reports and Lists Is the machine overheated? Is the document loaded correctly? Unplug the machine and let it cool for about 5 Make sure the document is correctly loaded.
  • Page 55 Back Previous Next Advanced Fax Features Did you dial the correct number? Is the telephone cable connected properly? Advanced Copy Check that you have the correct number. Make sure the cable is connected properly. (See Features “Set Up the Machine,” in the Starter Guide.) Is the machine in Sleep mode? System Monitor Is the telephone line working properly?
  • Page 56 Back Previous Next Advanced Fax Features Is BUSY/NO SIGNAL shown on the ERROR TX Memory fills up immediately when you try to send. REPORT? Advanced Copy Are you sending with the resolution set to Features The fax number you dialed is busy. Try sending the <SUPER FINE>...
  • Page 57 Back Previous Next Advanced Fax Features Is the document loaded correctly? Is Error Correction Mode (ECM) set to <ON>? Advanced Copy Make sure the document is correctly loaded. (See Because ECM corrects errors during a Features Chapter 2, “Document Handling,” in the Basic transmission, any problems on the line can mean Guide.) that the transmission will take extra time.
  • Page 58 Back Previous Next Advanced Fax Features ■ Receiving Problems Is paper loaded in the machine? Advanced Copy Cannot receive a fax automatically. Make sure paper is loaded in the machine. (See Features “Set Up the Machine,” in the Starter Guide.) Is the machine set to receive automatically? System Monitor Is the telephone cable connected properly?
  • Page 59 Back Previous Next Advanced Fax Features Is a document stored in memory, leaving little Cannot receive a document manually. or no memory available? Advanced Copy Is the machine set to receive manually? Features Print, send, or delete any documents stored in memory.
  • Page 60 Back Previous Next Advanced Fax Features Print quality is poor. Faxes do not print. Advanced Copy Is the toner low or unevenly distributed? Have you removed the plastic seal from the Features toner cartridge? Redistribute the toner inside the toner cartridge. If System Monitor the problem persists, replace the toner cartridge.
  • Page 61 Back Previous Next Advanced Fax Features Is the correct size of paper loaded in the Is the toner low or unevenly distributed? machine? Advanced Copy Redistribute the toner inside the toner cartridge. If Features Make sure you load paper that meets the the problem persists, replace the toner cartridge.
  • Page 62 Back Previous Next Advanced Fax Features You cannot get documents from information services. Advanced Copy Is your machine set to the tone dialing type of Features the telephone line? System Monitor Press [Tone] to set the tone dialing. Were there any instructions from the sender, Reports and Lists such as to set to receive? Just before receiving, press [Start].
  • Page 63 Back Previous Next Advanced Fax Features Copying Problems Advanced Copy Features Does the document meet the requirements for Cannot make copies. the machine? System Monitor Have you removed the plastic seal from the Make sure you load documents that meet the toner cartridge? requirements for use.
  • Page 64 Back Previous Next Advanced Fax Features Printing Problems Advanced Copy Features Paper jams occur. Nothing prints. System Monitor Is the correct type of paper loaded in the Have you removed the plastic seal from the machine? toner cartridge? Reports and Lists Make sure you load paper that meets the Make sure you remove the seal from the cartridge.
  • Page 65 Back Previous Next Advanced Fax Features Printout has vertical white streaks. Advanced Copy Is toner low or unevenly distributed? Features Redistribute the toner inside the cartridge. If the System Monitor problem persists, replace the cartridge. (See Chapter 10, “Maintenance,” in the Basic Guide.) Reports and Lists Troubleshooting Appendix...
  • Page 66 Back Previous Next Advanced Fax Features Telephone Problems (MF6550 Only) Advanced Copy Features Telephone disconnects while you are talking. Cannot dial. System Monitor Is the telephone cable connected properly? Is the telephone cable connected properly? Make sure the cable is connected properly. (See Make sure the cable is connected properly.
  • Page 67 Back Previous Next Advanced Fax Features 6 Appendix Advanced Copy Features Glossary ....................6-2 System Monitor Index ......................6-8 Reports and Lists Troubleshooting Appendix Table of Contents Index...
  • Page 68 Back Previous Next Advanced Fax Features Glossary Advanced Copy Features System Monitor Activity Report A journal of the machine’s fax transactions, both sent and Calling Tone. This is a signal sent by fax machines to identify the received. call as an incoming document. When the receiving fax detects this signal, it automatically starts to receive the fax transmission.
  • Page 69 Back Previous Next Advanced Fax Features Delayed sending Advanced Copy The ability to send a document at a preset time in the future. You Error Correction Mode. The ability of your machine to reduce Features do not have to be in your office to use delayed sending to one or system and line errors when sending or receiving from another more destinations.
  • Page 70 Back Previous Next Advanced Fax Features Interface port The machine comes with one USB port, located on the back of G3, Group 3 fax machine Advanced Copy the machine. You attach the cable that connects your computer Defined by CCITT/ITU-T. Uses encoding schemes to transmit and machine to this port.
  • Page 71 Back Previous Next Advanced Fax Features Pause A timing entry required for registering certain long distance Numeric keys Advanced Copy numbers and for dialing out through some telephone systems or The round, numbered keys on the operation panel marked the switchboards.
  • Page 72 Back Previous Next Advanced Fax Features Regular dialing Pressing the individual numeric keys to dial a fax or telephone See Receiving. Advanced Copy number. Features Remote reception ID The two-digit code that enables you to manually activate fax Sending reception using an external telephone. System Monitor A fax document that has been scanned by a fax machine and Remote reception...
  • Page 73 Back Previous Next Advanced Fax Features Tone Advanced Copy A key that allows you to temporarily switch to touch-tone from Features pulse dialing. In some countries, on-line data services may require that you use tone dialing. System Monitor Tone/pulse setting The ability to set the machine to match the telephone dialing system your telephone line uses: touch-tone or rotary pulse.
  • Page 74 Back Previous Next Advanced Fax Features Index Advanced Copy Features System Monitor ACTIVITY REPORT Manual 1-9 Tone dialing 1-6 Printing automatically 4-5 Memory reception 1-12 [Tone] key 1-6 Additional fax modes 1-16 Troubleshooting 5-1 Reports and Lists Address Book 1-3 Copying 5-14 Faxing 5-5 One-touch speed dialing 1-7...
  • Page 75 System Monitor CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan Reports and Lists CANON U.S.A., INC. One Canon Plaza, Lake Success, NY 11042, U.S.A. CANON CANADA INC. 6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada Troubleshooting CANON EUROPA N.V.

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