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Sennheiser CX200TW1 Frequently Asked Questions Manual
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Sennheiser CX200TW1 Frequently Asked Questions Manual

True wireless stereo earphones
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CX True Wireless
True wireless stereo earphones
Model: CX200TW1, CX200TW1 L, CX200TW1 R, CX200TW1 C
Frequently asked questions (FAQ)
Content
"Before you start..."
"During use..."
"If a problem occurs..."
Sennheiser electronic GmbH & Co. KG
Am Labor 1
30900 Wedemark
Germany
www.sennheiser.com
Version: June 2021, A01

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Summary of Contents for Sennheiser CX200TW1

  • Page 1 CX True Wireless True wireless stereo earphones Model: CX200TW1, CX200TW1 L, CX200TW1 R, CX200TW1 C Frequently asked questions (FAQ) Content “Before you start…” “During use…” “If a problem occurs…” Sennheiser electronic GmbH & Co. KG Am Labor 1 30900 Wedemark...
  • Page 2 Before you start… What makes the CX True Wireless so unique? Answer: The CX True Wireless from Sennheiser lets you enjoy superior crys- tal-clear sound, great battery life and effortless ease of use for an outstanding everyday audio experience. German-made TrueRe- sponse Transducers create Sennheiser’s signature sound quality.
  • Page 3 Is the internal equalizer (EQ) controllable via the companion app? Answer: Yes, the Sennheiser Smart Control app offers a very intuitive way to set up the internal EQ. Once the EQ set-up is done, all EQ parameters are stored inside the earbuds, making the personalized sound avail- able with any music source.
  • Page 4 Siri by a convenient touch gesture on the earbud. The voice assistant selection depends on the specific smartphone configura- tion. Via the Sennheiser Smart Control app, the user can customize this control to use another touch gesture for voice assistant selec- tion or, if preferred can disable voice assistant access.
  • Page 5 Bluetooth device by selecting the CX True Wireless entry in the Bluetooth menu. Within the Sennheiser Smart Control app you can get an overview of the paired Bluetooth devices and manage your BT connections.
  • Page 6 • A voice prompt will inform you once the pairing has been com- pleted successfully. • Download the Sennheiser Smart Control app from your app store to personalize your CX True Wireless experience. • For further information and support, consult the supplied quick guide or online user manual, downloadable from Sennheiser web- site.
  • Page 7 How do I check for, receive and install firmware updates? Answer: When using the Sennheiser Smart Control app, you will receive a notification once a new firmware release is available. The app will guide you through the update process. The firmware update will be installed over-the-air via the Bluetooth wireless connection.
  • Page 8 The CX True Wireless supports two different Bluetooth connections: Bluetooth audio for all audio connections and Bluetooth Low Energy for Sennheiser Smart Control app connection. If your smartphone's Bluetooth menu shows an active connection to "CX True Wireless" and audio can't be heard with the earbuds, but still played on the smartphone, you may have only established the Smart Control app connection.
  • Page 9 Bluetooth audio It is recommended to first establish the Bluetooth audio connection before then connecting the Sennheiser Smart Control app. This avoids potential issues with certain smartphones. What should I check if I can’t hear anything when using the ear-...
  • Page 10 green/red? By default, the left and right earbud are peer paired to each other and connect automatically after power-on. If the LED indicator is alter- nating green/red, this earbud is not peer paired, i.e. the left and right earbuds are not connected to each other. In this case perform the following steps to pair both earbuds: 1.
  • Page 11 1. Insert both earbuds into the charging case for at least 10 seconds. 2. Take the earbuds out of the charging case and connect them again to the Sennheiser Smart Control app. 3. Check the actual version of the firmware.
  • Page 12 Bluetooth Low Energy connection, even when the location informa- tion is not used. Sennheiser does not use or store location informa- tion of the user for other reasons. You may also perform a factory reset of the CX True Wireless. Dis- connect the „CX True Wireless“...

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