Giving And Receiving Assistance - BMW 2007 3 Series Owner's Manual

Giving and receiving assistance

Emergency call*
Conditions for an emergency call:
> Equipment version with full preparation
package mobile phone. This equipment
makes it possible to initiate an emergency
call even if no mobile phone is paired with
the vehicle.
> BMW Assist is activated. Activating
BMW Assist, refer to page 206.
> Radio readiness is on.
>
The BMW Assist system is logged on to a
mobile phone network.
> The emergency calling system is operable.
Once your service contract for BMW Assist
expires, the BMW Assist system can be deacti-
vated by a BMW center without you having to
visit a workshop. Once the BMW Assist system
has been deactivated, emergency calls are not
possible. The BMW Assist system can be reac-
tivated by a BMW center after a new contract
has been signed.
Initiating an Emergency Request call
1. Briefly press the cover flap to open.
2. Press the SOS button for at least
2 seconds.
The LED in the button lights up. As soon as the
voice connection to the BMW Assist Response
Center has been established, the LED flashes.
Once the BMW Assist Response Center has
received your Emergency Request, the
BMW Assist Response Center contacts you
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and takes further steps to help you. Even if you
are unable to respond, the BMW Assist
Response Center will be able to initiate further
steps to assist you under certain conditions.
If the circumstances allow this, remain in the
vehicle until the connection has been estab-
lished. You will then be able to provide a
detailed description of the situation.
If the current location of your vehicle can be
determined, it will be transmitted to the BMW
Assist Response Center.
If the LED is flashing but the BMW Assist
Response Center cannot be heard over the
hands-free system, it is possible that the
hands-free system is malfunctioning. You may
still be heard by the BMW Assist Response
Center, however.
Under certain conditions, an emergency call is
automatically initiated immediately after a
severe accident. This Automatic Collision Noti-
fication is not affected by the button being
pressed.
For technical reasons, the emergency
calling services cannot be guaranteed for
the most unfavorable conditions.<
Roadside Assistance
The BMW Group's Roadside Assistance ser-
vice is there to assist you around the clock in
the event of a breakdown, including on week-
ends and public holidays.
The phone numbers of the Roadside Assis-
tance in your home country can be found in the
Contact brochure.
In vehicles equipped with BMW Assist, you can
establish contact with the BMW Group's Road-
side Assistance for breakdown assistance
directly via iDrive, refer to page 202.