Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Related Manuals for Deluxe RDM EC9700i Series
Summary of Contents for Deluxe RDM EC9700i Series
- Page 1 RDM Network Scanner Series EC9700i / EC9600i User Guide January 2021...
-
Page 2: Copyright
In no event shall RDM be held liable for special, direct, indirect, or consequential damages, losses, cost, charges, claims, demands, or claim for lost profits, fees, or expenses of any nature or kind. RDM, By Deluxe www.rdmcorp.com End-User/Customer Agreement Please read the end-user/customer agreement regarding software license and warranty terms during the installation of the application. -
Page 3: Compliance Statements
RDM product, they should be performed by RDM Corporation or an authorized representative of RDM Corporation. For information please contact RDM Corporation, 619A Kumpf Drive, Waterloo, Ontario, Canada N2V 1K8, at 1-800-567-6227, or RDM’s US service agent below. US Service Agent Kortney Nordrum (651)-490-8614 compliance@deluxe.com ©2021 RDM Corporation Page 3... -
Page 4: Table Of Contents
RDM Network Scanner User Guide Contents Contents Copyright ..............................2 Compliance statements ..........................3 Contents ..............................4 About this guide ............................6 Introduction ..............................7 Your Scanner .............................. 8 Scanner Models ............................8 Status LED Signals ..........................10 RDM network scanners ........................... 11 Single-feed (SF) models ........................ - Page 5 RDM Network Scanner User Guide Contents Auto-feed (AF) models ........................25 Swiping magnetic stripe cards (MSR models) ................25 Imaging identification cards ........................ 25 Understanding light signals ......................... 26 EC9600i network scanner signals ....................26 EC9700i network scanner signals ....................27 Maintaining your scanner ........................
-
Page 6: About This Guide
RDM Network Scanner User Guide About this guide About this guide This guide describes the RDM network series scanners (EC9600i and EC9700i), some basic operations, and how to maintain your scanner. For instructions on how to use your scanner with your payment application, contact your solution provider. -
Page 7: Introduction
RDM Network Scanner User Guide Introduction Introduction The RDM EC9600i and EC9700i network series scanners, herein referred to as RDM network scanners, provide affordable functionality in a compact, efficient design. Featuring RDM’s industry leading Progressive MICR Method, the RDM network scanners deliver optimum magnetic (MICR) and optical (OCR) read rates on E13B characters. -
Page 8: Your Scanner
RDM Network Scanner User Guide Your Scanner Your Scanner Scanner Models The following table lists the available EC9600i and EC9700i network series models and general feature comparison. Model and feature availability may vary. Check with your scanner provider. EC9611 SMB ●... - Page 9 RDM Network Scanner User Guide Your Scanner You can locate your scanner’s label on the bottom or back of your scanner, depending on the model. Model number MAC address Scanner speed MAC address Model number Scanner speed ©2021 RDM Corporation Page 9...
-
Page 10: Status Led Signals
RDM Network Scanner User Guide Your Scanner Status LED Signals This status L.E.D. (Light Emitting Diode) is located on the front right of the scanner. The light indicates the status of the scanner. For more information, see Understanding light signals on page 26. ©2021 RDM Corporation Page 10... -
Page 11: Rdm Network Scanners
RDM Network Scanner User Guide RDM network scanners RDM network scanners Single-feed (SF) models Front cover Endorsement Status LED printer cover Document feeder area Exit pocket Insertion extension Exit extension ©2021 RDM Corporation Page 11... -
Page 12: Auto-Feed (Af) Models
RDM Network Scanner User Guide RDM network scanners Auto-feed (AF) models Endorsement printer cover Front cover Exit pocket Pocket stop Status LED Document feeder area ©2021 RDM Corporation Page 12... -
Page 13: Auto-Feed (Af) Printer Models
RDM Network Scanner User Guide RDM network scanners Auto-feed (AF) printer models Endorsement printer cover Exit pocket Front cover Pocket stop Status LED Document feeder area Printer door release button Printer door 3” thermal receipt printer ©2021 RDM Corporation Page 13... -
Page 14: Internal Components
RDM Network Scanner User Guide RDM network scanners Internal components Inside the front cover - side view – Auto-Feed Image sensor (closed) Document feeder area ID card entry slot Feeder roller Inside the front cover - side view – Single-Feed Image sensor (closed) Document feeder area... -
Page 15: Inside The Front Cover - Back View
RDM Network Scanner User Guide RDM network scanners Inside the front cover - back view Franker cartridge latch ID card entry slot Metal Plate (aligns with slot in franker cartridge) ©2021 RDM Corporation Page 15... -
Page 16: Inside The Front Cover And Endorsement Printer Cover - Top View
RDM Network Scanner User Guide RDM network scanners Inside the front cover and endorsement printer cover - top view Back Metal post for top cover Franker ID card entry (select models) slot Document track Image sensor Inkjet and panels endorsement (closed) printer (select models) -
Page 17: Connection Ports
RDM Network Scanner User Guide RDM network scanners Connection ports EC9600i AF models Power Ethernet 10/100 Switch EC9600i SF models Power Ethernet 10/100 EC9600i SMB models Power EC9700i AF models Ethernet 10/100/1000 Power ©2021 RDM Corporation Page 17... - Page 18 RDM Network Scanner User Guide RDM network scanners Note: Not all scanner models include every item shown in the diagrams. Connector/Port Description USB Port High-speed 2.0 (480 mbps). Use this port to connect to a computer. You must use the USB A to B cable. Power Connect the power adapter to this port.
-
Page 19: Setting Up Your Scanner
RDM Network Scanner User Guide Setting up your scanner Setting up your scanner To set up your scanner: • Choose a location. • Unpack the shipping box. • Inspect the scanner’s features. • Insert the franker cartridge (sold separately). • Insert the inkjet endorser printer cartridge (sold separately). -
Page 20: Connecting The Power Cord
RDM Network Scanner User Guide Setting up your scanner Connecting the power cord 1. Align the flat side of the power connector so that it is facing up. 2. Insert the round end of the power cord into the power port on the back of the scanner until it clicks into place. -
Page 21: Connecting The Rdm Network Scanner
RDM Network Scanner User Guide Setting up your scanner RDM network scanner payment application requirements The RDM network scanners do not require you to install any drivers on your computer. However, depending on your payment application (i.e. does it support the scanner’s plug and play capabilities), there might be some additional setup required for the application to connect to the scanner. - Page 22 RDM Network Scanner User Guide Setting up your scanner To connect: Plug the USB cable (included) into the square USB port on the back of the scanner (marked in red below) and plug the other end into a USB port on your computer Option 2.
-
Page 23: Adding The Scanner To The Network
RDM Network Scanner User Guide Setting up your scanner Option 3. Ethernet Switch: Computer is connected to the network through the scanner (EC9600i AF series models only) In this configuration, you connect the scanner to the network and then connect your computer to the network through the scanner. -
Page 24: Operating The Scanner
RDM Network Scanner User Guide Operating the scanner Operating the scanner Caution: Do not open the cover or try to access the inside of the scanner while it scans a document. Preparing documents To reduce the possibility of errors and damage to the unit: •... -
Page 25: Auto-Feed (Af) Models
RDM Network Scanner User Guide Operating the scanner Auto-feed (AF) models Place documents into the document feeder. i. EC9600i AF maximum documents = 30 ii. EC9700i AF maximum documents = 60 Note: Do not push documents past the check icon on the right side of the document feeder in order to prevent document jams. -
Page 26: Understanding Light Signals
RDM Network Scanner User Guide Operating the scanner Understanding light signals The scanner’s status is shown through a single, multistate LED (light-emitting diode), which is the light on the top, front, right-hand side of the unit. The tables below describe typical status signals and their meanings for the EC9600i and EC9700i series scanners. -
Page 27: Ec9700I Network Scanner Signals
RDM Network Scanner User Guide Operating the scanner EC9700i network scanner signals Status LED Sequence Notes Booting Solid Red (max 10 seconds) Device is booting up Unconnected 3 seconds Green / 3 seconds Red No network connection: device is not connected to a network via Ethernet port or a computer via USB port Idle... -
Page 28: Maintaining Your Scanner
RDM Network Scanner User Guide Maintaining your scanner Maintaining your scanner Removing the covers RDM network series scanners have two covers that can be removed in order to clean the image sensor, replace cartridges, or clear paper jams. Front cover Remove the front cover when you need to clear paper jams, replace the franker cartridge, or clean the image sensor. -
Page 29: Franker And Endorser Inkjet Cartridges
RDM Network Scanner User Guide Maintaining your scanner Franker and endorser inkjet cartridges Franker cartridge HP C6602A Black Item# 6000-6065 Endorser inkjet cartridge Item# 6000-6060 The franker cartridge creates a red ink stamp that defaces the front of each check with a message that says “Electronically Presented”. -
Page 30: Installing The Franker Cartridge
RDM Network Scanner User Guide Maintaining your scanner Installing the franker cartridge 1. Remove the front cover of the scanner. At the back of the scanner, the franker cartridge is held in place by a blue franker latch and a metal plate. -
Page 31: Installing The Endorser Inkjet Cartridge
RDM Network Scanner User Guide Maintaining your scanner Installing the endorser inkjet cartridge When you place the new inkjet cartridge into the holder for the EC9600i series, make sure that you insert it at the angle described in the following steps. If you do not insert the cartridge properly, it might not make contact with the document when it is scanned. -
Page 32: Replacing The Inkjet Blotter
RDM Network Scanner User Guide Maintaining your scanner Replacing the inkjet blotter Scanners with endorsement printers include an inkjet blotter that absorbs excess ink from the endorsement process. Over time, the blotter might stop absorbing ink effectively and so should be replaced. -
Page 33: Cleaning Your Scanner
RDM Network Scanner User Guide Maintaining your scanner Cleaning your scanner RDM recommends that you periodically clean the scanner to remove dust, ink and debris build-up to ensure optimal performance and extended scanner life. There are two ways to clean your RDM scanner: 1. -
Page 34: Manual Cleaning
RDM Network Scanner User Guide Maintaining your scanner 5. Perform each step. Click on each step as needed and follow the instructions. a. Click the “Run step” button to begin the step. b. When the step is completed, click the “Mark step as complete” button. c. - Page 35 RDM Network Scanner User Guide Maintaining your scanner Cleaning the outside cabinetry Use a damp cloth and mild soap. Cleaning the inside of the scanner unit 1. Remove the front cover and the endorsement printer cover. 2. Use a dusting brush designed for use with electronic equipment or a compressed air duster to clean inside the scanner.
-
Page 36: Troubleshooting
RDM Network Scanner User Guide Troubleshooting Troubleshooting During everyday operations, you might encounter minor malfunctions with RDM EC9600i and EC9700i series network scanners. Before calling for service, review the troubleshooting steps below. Scanner does not respond 1. Ensure the cable that connects your scanner to your computer is properly connected to the correct port on the back of the scanner and computer (according to instructions provided by your reseller). -
Page 37: Can't Connect To Network Scanner
RDM Network Scanner User Guide Troubleshooting Can’t connect to network scanner If your payment application cannot connect to the network scanner, try the following troubleshooting steps: • Make sure the scanner is connected to a power source and to your computer or network. The status LED light should be solid green. -
Page 38: Network Scanner Dashboard
RDM Network Scanner User Guide Network Scanner Dashboard Network Scanner Dashboard You can use the Network Scanner Dashboard to configure, clean and troubleshoot the scanner. Click to view video: Network Scanner Dashboard Alternatively visit: https://www.youtube.com/user/RDMCorporation To access the RDM Network Scanner Dashboard: 1. - Page 39 RDM Network Scanner User Guide Network Scanner Dashboard Below is a screen shot of the Dashboard: The dashboard is broken up into multiple pages that allow you to view information about the network scanner and modify its settings: • Properties: Lists information about the scanner and its network configuration. This page is useful when troubleshooting the scanner.
-
Page 40: Testing The Network Scanner
RDM Network Scanner User Guide Network Scanner Dashboard Testing the network scanner The Test Scanner page of the network scanner dashboard allows you to test the features of the RDM network scanners. The available tests depend on the available features on your model of scanner. The tests can include: •... -
Page 41: Restoring Factory Default Settings
RDM Network Scanner User Guide Network Scanner Dashboard Restoring factory default settings The RDM network series scanners have a reset button in the back-right corner of the scanner. The reset button restores the dashboard settings to their factory default. The reset button does not affect the firmware installed on the scanner. -
Page 42: Specifications
RDM Network Scanner User Guide Specifications Specifications Physical Dimensions Depth: Width: Height: Min: 237mm (9.3”) Standard Models: 154mm EC9600i: (with retracted extensions) (6.0”) Standard Models: 175mm (6.9”) Max: 311mm (12.25”) MSR Models: 157mm (6.2”) Receipt Printer Models: 245mm (9.65”) (with fixed extensions) EC9700i: Standard Models: 201mm (7.9”) Receipt Printer Models: 245mm (9.65”) - Page 43 RDM Network Scanner User Guide Specifications Magnetic Stripe Reader (MSR) Integrated 3-track, bi-directional, alphanumeric, encryption capable MSR. (select models) Optical character recognition OCR recognition can be performed under application control as follows: EC9600i: Alphanumeric OCR A & B – optional license required EC9700i: Alphanumeric OCR A &...
- Page 44 RDM Network Scanner User Guide Specifications Other IEC 62368-1 (Product Safety) For EC9700i Certifications IEC 60950-1 (Product Safety) For EC9600i FCC Part 15, Subpart B, Class A - Unintentional Radiators (EMC) Warranty 2-year standard warranty. Life expectancy 5 years under normal usage. Consumables and Accessories RDM part number Replacement franker...
-
Page 45: Warranty Information
RDM Network Scanner User Guide Warranty Information Warranty Information LIMITED WARRANTY: RDM network series scanners are warranted against defects in materials and workmanship under normal use and service for a period of two years after the date of receipt by you. This warranty is extended only to the original purchaser. -
Page 46: Warranty Specifics
RDM Network Scanner User Guide Warranty Information WARRANTY SPECIFICS: This warranty only covers failures due to defects in materials or workmanship, which occur during normal use. It does not cover the following: • Damage, which occurs in shipment; • Failures which are caused by products not supplied by RDM; •...
Need help?
Do you have a question about the RDM EC9700i Series and is the answer not in the manual?
Questions and answers