Philips 22PFA5403S/67 Service Manual page 15

4.3 Customer Service Mode (CSM)
Purpose
The call centre can instruct the customer (by telephone) to enter CSM in order to identify the status of the set. This helps the call centre to diagnose
problems and failures in the TV set before making a service call.
The CSM is a read-only mode; therefore, modifications are not possible in this mode.
How to Activate CSM
To activate CSM, press the following key sequence on a standard remote control transmitter: from the "Menu/Home" press"456987" (do not allow
the display to time out between entries while keying the sequence). After entering the Customer Service Mode, the following items are displayed.
Use the Right/Left keys to display the next/previous menu items
Note: Activation of the CSM is only possible if there is no (user) menu on the screen!
CSM Overview
How to Navigate
By means of the "CURSOR-DOWN/UP" knob (or the scroll wheel) on the RC-transmitter, can be navigated through the menus.
How to Exit CSM
To exit CSM, use one of the following methods.
Press the MENU/HOME button on the remote control transmitter.
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Press the POWER button on the remote control transmitter.
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Press the POWER button on the television set.
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