Nortel Millennium multi-pay M1211 Installation, Operation And Maintenance Manual
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Nortel Millennium multi-pay M1211 Installation, Operation And Maintenance Manual

Nortel Millennium multi-pay M1211 Installation, Operation And Maintenance Manual

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Millennium multi-pay term inal (M 1 2 1 1, M 1 2 2 1 , M 1231)
Installation, operation, and
maintenance guide,
Document number: A0667039 Document issue: 00.01
Document status: Standard Date: January 1997
N&RTEL
N O R T H E R N T E L E C O M
.9
mtri

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  • Page 1 Millennium multi-pay term inal (M 1 2 1 1, M 1 2 2 1 , M 1231) Installation, operation, and maintenance guide, mtri Document number: A0667039 Document issue: 00.01 Document status: Standard Date: January 1997 N&RTEL N O R T H E R N T E L E C O M...
  • Page 2 Millennium multi-pay term inal (M1211, M1221, M1231) Installation, operation, and maintenance guide MTR 1.9 Document number: A0667039 Document issue: 00.01 Document status: Standard Document date: January 1997 ©1997 Northern Telecom All rights reserved Printed in Canada NORTHERN TELECOM CONFIDENTIAL: The information contained in this document is the property of Northern Telecom.
  • Page 3 NTP: 506-6501-203 Document issue: 00.01 Status: Standard Date: January 1997...
  • Page 4 Publication history January 1997 This is the standard release for terminals based on firmware release MTR 1.9. This guide reflects an upgrade of the Millennium Manager platform to MSR 2.0. Changes from the previous release include several new firmware and system features: •...
  • Page 5 April 1995 MSR 1.7 standard release of this document. NTP: 506-6501-203 Document issue: 00.01 Status: Standard Date: January 1997...

  • Page 6: Table Of Contents

    Table of contents About this guide AGT-1 Scope of this document AGT-1 How this guide is organized AGT-2 Describing the terminal Types of multi-pay terminals Terminal features Physical characteristics Multi-pay terminal specifications Maximum cable length specifications Operating the multi-pay terminal Making calls Using a credit or calling card Using smart cards...
  • Page 7 viii Table of contents Advertising 1-19 Date and time 1-20 Coin handling 1-20 Datajack 1-20 Voice and data on a single central office (CO) line 1-20 Supplementary power 1-21 Answer supervision 1-21 Remote alarms and diagnostics 1-21 Internal components of the terminal 1-22 Control PCP 1-23...
  • Page 8 Table of contents ix Mounting and connecting the terminal Installing the terminal in recessed furniture If a backboard is not installed 2-10 Installing a terminal in non-recessed furniture 2-10 Positioning the terminal on the backboard 2-10 Unlocking and opening the terminal 2-11 Attaching the outside wires to the terminal block 2-17...
  • Page 9 x Table of contents Accessing the initial prompt Using the maintenance menu Checking the card reader Card reader test errors Checking the coin unit 5-11 Problems in the coin unit test 5-12 Checking the central-office line 5-13 Problems with the CO test 5-14 Checking the display (VFD) 5-15...
  • Page 10 Table of contents xi Coin box discrepancies 6-15 Power 6-16 Supplementary power 6-16 Borderline power anomalies 6-19 Checking the CO line 6-20 Datajack telephony PCP power 6-22 7 Installing replaceable parts Saving call detail records (CDRs) Before you enter the terminal Preparing the terminal for maintenance If you need to uninstall the terminal Opening the terminal...
  • Page 11 xii Table of contents Coin vault lock upgrade 7-66 Upgrading the lock 7-66 Installing an e-lock and security switch 7-68 Replacing the coin return assembly 7-72 Replacing the rear terminal PCP 7-73 Describing inferred answer supervision 7-75 Installing the rear terminal rain diverter 7-75 Positioning and connecting the IAS module 7-77...
  • Page 12 Table of contents xiii Before you enter the terminal Appendix B: Error codes Appendix C: Regulatory notices Industry Canada notice Shock hazard warning Address for warranty and repairs in Canada U.S. regulations Radio/TV interference Federal Communications Commission (FCC) notice CSA/NRTL/UL installation instructions Important safety instructions Shock hazard warning Glossary...
  • Page 13 xiv Table of contents Mounting the terminal Figure 2-1: Positioning the upper housing lock Figure 2-2: Terminal backboard mounting holes Figure 2-3: Key and tool needed to open the terminal housing 2-11 Figure 2-4: Multi-pay terminal housing in open position 2-12 Figure 2-5: Machine screw locations on the back of the terminal 2-13...
  • Page 14 Table of contents xv Figure 6-10: Power troubleshooting flow chart 6-18 Figure 6-11: CO troubleshooting flowchart 6-21 Figure 6-12: Datajack connector showing shorting loop 6-22 Installing replaceable parts Figure 7-1: Locating the locking mechanisms for the upper housing Figure 7-2: ESD and power connections inside the terminal Figure 7-3: Locating the terminal block connector Figure 7-4: Link bracket on the rear housing 7-11...
  • Page 15 xvi Table of contents Installing replaceable parts (continued) Figure 7-38: Validator cable connections 7-47 Figure 7-39: Locating the validator retaining clip 7-48 Figure 7-40: Lifting the validator off the retaining screw 7-49 Figure 7-41: Showing the coin rejection chute of the validator 7-49 Figure 7-42: Exploded view of the coin validator 7-50...
  • Page 16 Table of contents xvii Customer-orderable parts Figure 9-1: Locating the product ID label Figure 9-2: Exploded view, multi-pay terminal front housing Figure 9-3: Exploded view, multi-pay terminal chassis 9-10 Figure 9-4: Auxiliary view, multi-pay terminal chassis 9-11 Figure 9-5: Locating the instruction card in the window assembly 9-12 Figure 9-6: Dimensions of the internal instruction card 9-13...
  • Page 17 xviii Table of contents NTP: 506-6501-203 Issue: 00.01 Status: Standard Date: January 1997...

  • Page 18: About This Guide Agt-1

    About this guide This guide is intended for the craftspeople who install, operate, and maintain the Millennium multi-pay terminals. This document has been specifically released to support the added features provided on the MTR 1.9 version terminal, including new craft interface features. The hardware procedures are still applicable to pre-MTR 1.9 versions of terminals.

  • Page 19: How This Guide Is Organized Agt-2

    About this guide ATG-2 How this guide is organized The Millennium multi-pay terminal installation, operation, and maintenance guide is organized into the following sections: About this guide describes the guide and gives an overview of its contents. Chapter 1: Describing the terminal describes the terminal and discusses its operation, characteristics, features, power requirements, hardware, and software.
  • Page 20 About this guide ATG-3 Chapter 6: Troubleshooting strategies explains how to diagnose and troubleshoot problems. Chapter 7: installing replaceable parts explains how to remove and replace modules in the terminal. Chapter 8: Cleaning the terminal provides instructions on how to clean the exterior of the terminal.
  • Page 21 About this guide ATG-4 NTP: 506-6501-203 Issue: 00.01 Status: Standard Date: January 1997...

  • Page 22: Describing The Terminal

    1 Describing the terminal This chapter describes Millennium multi-pay terminal features and physical characteristics, power requirements, internal components, interconnection diagrams, and a description of the craft interface, an internal software diag­ nostic tool. The Millennium multi-pay terminal is shown in Figure 1-1. This terminal allows calls to be made with coins, credit and calling cards, and may also be equipped to use pre-paid integrated circuit cards (PICCs), referred to as smart cards...

  • Page 23: Terminal Features

    1-2 Describing the terminal The terminals all have the same software and firmware features and options available, although optional features are not necessarily part of all terminals. Terminals without optional features, such as the quick access keys bezel, do not need to download any tables related to the feature. The multi-pay terminal with multi-card reader is the most versatile in terms of payment methods.

  • Page 24: Figure 1-1: Front View Of The Millennium Multi-Pay Terminal

    Describing the terminal 1-3 unhooked to permit removal of the entire front housing assembly. Figure 1-1: Front view of the Millennium multi-pay terminal Rear housing/__ Coin guide chassis Swivel ID bezel Front housing Instruction card Key lock Armored Special keys: cord volume, language,...

  • Page 25: Physical Characteristics

    1-4 Describing the terminal • If the supplementary power supply fails, the terminal uses power from the telephone line to provide minimum services, which are determined by the operating company. Typically these include: free, local, emer- gency, and operator-assisted calls. Millennium terminals use a packet-switched network (PSN) to interconnect to the Millennium Manager.

  • Page 26: Multi-Pay Terminal Specifications

    Describing the terminal 1-5 Multi-pay terminal specifications This chapter provides specification information about the Millennium multi-pay terminal.These specifications must be met for the terminal to work to the optimum level. Environmental requirements Temperature, operating: -40 °C to +60 °C Temperature, nonoperating -50 °C to +70 °C (storage): Humidity, operating:...

  • Page 27: Maximum Cable Length Specifications

    1-6 Describing the terminal Recommended power supply: James Electronics Inc. model 13933 class 2 power supply, or equivalent Note: Output resistance should be less than 10 Q. Maximum cable length specifications Table 1-1 gives the specifications for the cable length from the terminal to the power supply based on wire size for a single unit (assuming 24 V DC ±15% power source).

  • Page 28: Operating The Multi-Pay Terminal

    Describing the terminal 1-7 Answer It is possible answer supervision will be affected if a supervision terminal is connected to the central office (switch) with warning 100 m of cable or less. Problem: A power spike causes the terminal to connect to the called party, then disconnect inappropriately.

  • Page 29: Making Calls

    1-8 Describing the terminal terminal functions or components that affects terminal service. • There is no power if the VFD is blank and there is no dial tone through the handset. • If the VFD displays out of service, then there is power to the terminal, but a problem exists with some other terminal function or component.

  • Page 30: Using Smart Cards

    Describing the terminal 1-9 When the caller inserts a card, the terminal makes sure there is a magnetic stripe on the card and then makes a data connection to the Millennium Manager. If the caller uses a calling card, the terminal may connect to a card validation service.

  • Page 31: Figure 1-2: Multi-Card Reader Can Read Credit, Calling, Or Smart Cards

    Describing the terminal 1-10 Note: If the number is dialed before a payment type is chosen, the terminal will flash an initial rate on the VFD. This is usually the coin rate, however, the operating company can configure the default rate to be the smart card rate, if desired.
  • Page 32 Describing the terminal 1-11 The VFD displays the money remaining on the card and prompts the caller to dial the number, if that has not al­ ready been done. If no money is left on the card to ini­ tiate a call, the caller is asked to insert a different card. Note: There is a system setting which can allow the terminal to initiate one local call for cards with less value remaining than the local rate, but more than zero.

  • Page 33: Using Coins To Make A Call

    Describing the terminal 1-12 takes precedence and is used to pay for the tele­ phone call. If the magnetic stripe and chip are on different sides of the card, the caller selects pay­ ment by card orientation. • Any time the caller hangs up or presses the next call button (♦...
  • Page 34 Describing the terminal 1-13 the terminal downloads the call rate from the Mil­ lennium Manager and displays the amount of money needed for the initial call period. • If the caller inserted enough coins before dialing the number, the terminal dials out immediately. When the caller inserts the correct amount, the terminal selects either the default carrier or the carrier chosen by the caller and dials the call.

  • Page 35: Free Calls

    1-14 Describing the terminal Free calls For free calls, including operator calls, the caller lifts the handset off-hook and dials the number. The number is automatically dialed out. Autodial calls Quick access keys dial pre-selected numbers, such as taxi companies or car rental agencies or free or emergency numbers, when the caller presses the appropriate button.

  • Page 36: Datajack Calls

    Describing the terminal 1-15 Datajack calls Datajack calls are initially set up in the same manner as other calls. The caller dials a number or inserts a card. • Datajack calls cannot be made using coins. • The cards are validated as normal. The caller presses # twice (##) to initiate a data call.

  • Page 37: Using The Ads Feature

    1-16 Describing the terminal Using the ADS feature If the ADS (Audio-gram Delivery System) is available to the terminal, the caller can choose to leave a voice message for the number being called. There are two situations when this feature can be activated, both are described in the following call process: The caller uses one of the call processes described above to initiate a call.

  • Page 38: Functional Features

    Describing the terminal 1-17 Functional features The Millennium multi-pay terminal has the following func­ tional features: Visual The terminal uses a high-quality, 2-iine-by-20-character, 5X7 dot matrix VFD that provides visual prompts. The display prompts guide callers through the process of making calls, notify the caller of errors in procedures, and are used to run terminal testing with the craft interface.

  • Page 39: Smart Card Alert

    1-18 Describing the terminal Smart card caller forgets to remove a smart card from the card reader after hanging up, an audible alarm sounds. The oper­ a s ™ atjng company controls the delay time to start the alarm, the duration of the alarm, and the cadence of the alarm.

  • Page 40: Quick Access Keys

    Describing the terminal 1-19 Quick Quick access keys are a set of optional buttons located below the standard keypad on the terminal. Each key is indi- aCCeSS Keys vidually configured by the telephone company. The table controlling the keys is downloadable. Therefore, they can be changed and downloaded to an installed terminal.

  • Page 41: Date And Time

    1-20 Describing the terminal Date/time At the beginning of each advertising cycle, the date and time are displayed. Coin The coin validator tests the thickness, diameter, and metallic composition of deposited coins. handling The validator accepts American and Canadian coins of: 25C, 10c, and 5c denominations, including the Canadian $1 coin.

  • Page 42: Supplementary Power

    Describing the terminal 1-21 Supplemen­ Each terminal requires a supplementary low voltage direct- current power source, typically less than 500 mA at 24 volts tary power DC. A wall transformer connected to a commercial 110 V AC source can provide this. The supplementary power source must be supplied by the operating company.

  • Page 43: Internal Components Of The Terminal

    Describing the terminal 1-22 Internal components of the terminal Figure 1-9 identifies the internal components of the Millennium multi-pay terminal, visible when the housing is open. Figure 1-9: Inside the Millennium multi-pay terminal -----------------Rear terminal housing Coin validator Rear terminal PCP Tie rod (supports front housing) Escrow Card reader...

  • Page 44: Control Pcp

    Describing the terminal f-23 These components have both mechanical and electronic components. The validator, for instance, creates the actual coin path, but also contains electronic sensors which evaluate the coin as it goes by. Two main boards control the functions of the terminal.These are the control PCP and the telephony PCP, which are bundled together in a plastic frame called a PCP assembly.

  • Page 45: Alerter Pcp/Smart Card Alert

    1-24 Describing the terminal Rain shield: Card bezels which accept smart cards have a wider slot than mag stripe readers. In locations exposed to heavy rain, it is possible for water to enter this slot and spray on the internal boards. To prevent this, a plastic shield attaches to the back of the card reader.

  • Page 46: Lineswitch Pcp

    Describing the terminal 1-25 Lineswitch The terminal does not have a traditional hookswitch. When the handset is lifted from its cradle or replaced, the resulting movements of the plunger causes a microswitch to operate. The state of the microswitch is sensed by the telephony microprocessor and a relay makes the connection to the telephone line.

  • Page 47: Coin Operations

    1-26 Describing the terminal Coin operations Figure 1-12 identifies the components of the Millennium multi-pay terminal which deal with coin handling. Coin guide The coin guide, which is attached to the ID bezel, accepts coins and routes them into the validator. Coin validator The validator tests the thickness, diameter, and metallic composition of deposited coins.

  • Page 48: E-Locks

    Describing the terminal 1-27 e-locks Coin vaults can be secured using either a mechanical or elec­ tronic lock. These locks are customer-specific. Figure 1-12: Coin features on the Millennium multi-pay terminal Inside the terminal Rear housing Coin validator Coins pass sensors Coin chute into...

  • Page 49: Interconnections Of Internal Components

    1-28 Describing the terminal Interconnections of internal components The components of the terminal have snap-together connectors for easy replacement. Most components connect on the control or telephony PCPs. Figure 1 -13 and Figure 1-14 show the connections for a standard telephony PCP with datajack connector and for the control PCP without the smart card alert or IAS module connections.

  • Page 50: Figure 1-14: Control Pcp Interconnect Diagram, Basic

    Describing the terminal 1-29 Figure 1-14: Control PCP interconnect diagram, basic Figure 1-15 and Figure 1 -16 show a line drawings indicating the standard cable connections. Millennium multi-pay terminal installation, operation, and maintenance guide...
  • Page 51 Describing the terminal 1 -30 =igure 1-15: Multi-pay terminal internal cabling, view 1 Rear housing Outside line connector to terminal block Validator/escrow connector (J21/PL5) Validator cable Keypad connector (J53/J1 A) Handset connector (J15/J10B) Control/telephony PCP connector (J2/J4) Front housing Alerter and lineswitch modules connect to keypad PCP (J14/J52) (J13/J51) unless the smart card alerter...

  • Page 52: Figure 1-16: Multi-Pay Terminal Internal Cabling, View 2

    Describing the terminal 1-31 Figure 1-16: Multi-pay terminal internal cabling, view 2 Millennium multi-pay terminal installation, operation, and maintenance guide...

  • Page 53: Describing The Craft Interface

    1-32 Describing the terminal Describing the craft interface This section outlines the craft interface for the Millennium multi-pay terminal. Although most administration of Millennium multi-pay terminals is done by the Millennium Manager, craftspeople must visit the terminals to perform maintenance procedures.

  • Page 54: Entering The Craft Interface

    Describing the terminal 1-33 Entering the craft interface To access the craft interface, you will enter an access code and a PIN (personal identification number) on the main keypad. These codes serve as security gates and as notifiers to the Millennium Manager for operation code purposes.

  • Page 55: Operation-Code Interface

    1-34 Describing the terminal Operation-code interface Operation-code interface lets you enter operation codes in the 1 to 899 range to send information to the Millennium Manager. The codes tell the telephone company about the status of the terminal, including any maintenance required or done on the terminal.
  • Page 56 Describing the terminal 1-35 When you access the maintenance interface, you will be prompted to unlock the terminal. When the terminal has been unlocked: • If the terminal is in working condition, this message Use *=MENU, #= INSTALL appears or dial item number on the VFD: At this prompt, you can do one of three things: —...
  • Page 57 1-36 Describing the terminal NTP: 506-6501-203 Document issue: 00.01 Status: Standard Date: January 1997...

  • Page 58: Mounting The Terminal

    Mounting the terminal This chapter provides instructions for selecting a site, and installing the Millennium multi-pay terminal on-site. Once the terminal is installed, function tables must be down­ loaded to it using the craft interface. The major steps to installing a Millennium multi-pay terminal are: Installing the terminal on-site Selecting the site.

  • Page 59: Selecting A Site

    2-2 Mounting the terminal Selecting a site Follow the standards and guidelines of the operating company when selecting a site. As a guideline, the site should be: • easily accessible for public use • adequately lit • private for the user •...

  • Page 60: Installing Peripheral Equipment

    Mounting the terminal 2-3 Table 2-1: Tools and equipment required (continued) Tool Use to voltmeter test the voltage of the supplementary power supply. ESD wrist strap protect electronic components from electrostatic discharge (ESD) damage. dry type cleaning card clean the card reader. test cards: mag stripe test the ability of the terminal to process card calls.

  • Page 61: Pre-Mounting Considerations

    2-4 Mounting the terminal When the call goes through and connects with a similar TDD/TTYdevice at the other end, the device is activat­ ed. The handset is left off-hook for the duration of the call. When the call is finished, the handset on the terminal is replaced on-hook.

  • Page 62: Installing A Lock On The Terminal

    Mounting the terminal 2-5 Installing a lock on the terminal The upper housing lock of the card terminal is customer- specific, so it may not be installed on the terminal at the factory. To install the lock, follow these steps: Make sure the key operates the lock to be installed.
  • Page 63 2-6 Mounting the terminal If the furniture selected does not already have a backboard installed, a backboard must be ordered when the terminal is ordered. Figure 2-2 shows a diagram of the backboard. :igure 2-2: Terminal backboard mounting holes — Measurements Bolt holes for ©...

  • Page 64: Mounting The Backboard

    Mounting the terminal 2-7 Mounting the backboard The surface on which the terminal is mounted should be vertical. CAUTION • The Millennium multi-pay terminal must be mounted on a vertical surface. • A tilt greater than 1.5 degrees in any direction may cause malfunction.

  • Page 65: Testing The Line To The Terminal

    2-8 Mounting the terminal Locate its top edge at the mark determined in Step 2. Secure the backboard with one fastener. Make fine adjustments so the backboard is correctly aligned and level, and mark that position. With the backboard in the vertical position, use the re­ maining fasteners to attach it.

  • Page 66: Mounting And Connecting The Terminal

    Mounting the terminal 2-9 Mounting and connecting the terminal CAUTION • The Millennium multi-pay terminal must be mounted on a vertical surface. • A tilt greater than 1.5 degrees in any di­ / l \ rection may cause malfunction. The following procedures describe how to install a Millennium multi-pay terminal in a variety of furniture.

  • Page 67: If A Backboard Is Not Installed

    If a backboard is not installed If the installation site does not have an installed backboard, a backboard and spacer kit can be ordered from Nortel. Order numbers are listed in Chapter 9. Install the backboard. Refer to the instructions in Mounting the backboard, earlier in this chapter.

  • Page 68: Unlocking And Opening The Terminal

    Mounting the terminal 2-11 Engage the security studs in the keyhole slots in the backboard. Then let the terminal slide down into posi­ tion. B. Unlocking and opening the terminal Put the key in the lock on the upper terminal housing, as shown in Figure 2-3, and turn the key clockwise.
  • Page 69 Mounting the terminal 2-12 Electrostatic • To prevent damage to the ESD-sensitive devices inside the terminal, wear your ESD wrist strap. discharge (ESD) • Refer to Figure 2-4. Attach your ESD wrist strap to precautions either the left or right strike plates inside of the rear housing assembly.
  • Page 70 Mounting the terminal 2-13 Look for the serial number of the terminal, found on a sticker on the rear housing of the terminal. Record this number to use in the INSTALL terminal-configuration routine, described later in this chapter. Secure the housing assembly to the backboard using two pan-head machine screws.
  • Page 71 2-14 Mounting the terminal Note: If you are unsure of cable connections, look for the name of the connection printed on the PCP, or refer to Inter­ connections of internal components in Chapter 1. Figure 2-6: Coin validator cable connections Rear housing —...
  • Page 72 Mounting the terminal 2-15 Figure 2-7: Locating the validator retaining clip Rear housing Validator Validator coin return chute Projection on escrow Validator retaining clip Validator slides into escrow chute here Escrow e) Slide the validator up until the large portion of the keyhole on the validator is aligned with the validator retaining screw.
  • Page 73 2-16 Mounting the terminal :igure 2-8: Removing the coin validator from the retaining screw Coin validator retaining screw Validator Escrow Insert the second pan-head screw into the hole uncov­ ered by removing the validator and then replace the val­ idator by reversing the above steps. Before setting the validator keyhole on the screw, slide the coin rejection chute on the validator into the top of the coin chute on the escrow as indicated in Figure 2-7.

  • Page 74: Attaching The Outside Wires To The Terminal Block

    Mounting the terminal 2-17 C. Attaching the outside wires to the terminal block Pull the inside service wires (ISW) through the oval wir­ ing access hole in the rear housing, shown in Figure 2- 5. Make sure the ISW is routed down towards the bot­ tom of the terminal to prevent interference with the PCPs when the front housing assembly is closed.

  • Page 75: Removing The Pcp Assembly To Install Components

    2-18 Mounting the terminal Remove the tape from the ISW and strip the end of each wire. a) Connect the service wires to the terminal block you snapped to the link assembly. Use a small screw­ driver to connect the leads. —...
  • Page 76 Mounting the terminal 2-19 • The upper terminal block is disconnected from the rear terminal PCP. Snap the upper terminal block to the link assembly to keep it out of the way. Now you are ready to remove the PCP assembly. Refer to Figure 2-10 and disconnect the cables, as de­...

  • Page 77: Table 2-3: Module Connector Numbers

    2-20 Mounting the terminal Table 2-3: Module connector numbers Disconnect this cable from connector Remove this cable first. Reconnect this cable last. J18, rear terminal PCP J5 on the control PCP J15, handset J10B on the telephony PCP J53, keypad PCP J1A on the telephony PCP J19, card reader J6 on the control PCP...
  • Page 78 Mounting the terminal 2-21 Figure 2-11: Removing the PCP assembly bracket a) Store the PCP assembly in a safe location in an anti-static bag. If you need remove the PCPs from the PCP assembly frame, disconnect the cable across the top of the assembly from the connector on the control PCP (J4).

  • Page 79: Installing Internal Components

    2-22 Mounting the terminal Install any upgrade features at this point, if they were not installed during pre-mounting installations. Install the IAS module or the smart card alert daughter board by following these steps: a) IAS module. Refer to Chapter 7 for the following procedures to install this feature: —...
  • Page 80 Mounting the terminal 2-23 Figure 2-12: ID bezel screws also secures the clamp plate (attached to clamp plate) clamp plate Top of f front housing (PCP assembly Remove these removed) ID bezel screws d) Remove the clamp plate, which has the VFD assembly attached to it.
  • Page 81 2-24 Mounting the terminal : igure 2-13: Rem oving the clam p plate (attached to clamp plate) Clamp plate Top of the front housing e) Set the internal instruction card against the display window, with the instructions facing the exterior of the terminal.
  • Page 82 Mounting the terminal 2-25 Figure 2-14: Rubber stud pushes the quick access keys label Card reader Quick access keys bezel retaining screws Round rubber stud to push out quick keys label window This will bend the label window outward until the centre of the window is high enough to grasp.

  • Page 83: Completing The Internal Installation

    2-26 Mounting the terminal Figure 2-15: Access hole used when installing the number card Alerter module (alerter bezel is on the other side) Card reader Keypad F. Completing the installation Re-install the PCP assembly by reversing the steps in Removing the PCP assembly to install components. •...
  • Page 84 Mounting the terminal 2-27 Figure 2-16: Reconnecting the upper terminal block Telephony board not responding appears on the display, with the terminal open and the handset on- hook, allow the terminal to power up for three minutes. During this time, the terminal will not respond to any further install or maintenance instructions.

  • Page 85: Installing A Coin Box

    2-28 Mounting the terminal b) Slide your fingers along the edges of the card, pressing the edges under the lip. c) Position the card so that all its edges are covered, instruction card ID bezel External instruction Cutout for G. Installing a coin box If the terminal does not have a coin box, install one.

  • Page 86: Other Documentation

    Mounting the terminal 2-29 Insert the coin box, aligning the top with the upper coin rail, then replace and lock the vault door by reversing Steps 1 to 3. Figure 2-18: Removing the vault door and coin box You have now completed the hardware portion of the multi-pay terminal installation.
  • Page 87 2-30 Mounting the terminal NTP: 506-6501-203 Document issue: 00.01 Status: Standard Date: January 1997...

  • Page 88: Installing Terminal Software

    3 Installing terminal software This chapter provides instructions for downloading soft­ ware, and testing the Millennium multi-pay terminal once the tables are downloaded. The INSTALL terminal-configuration routine prepares the terminal for operation, or upgrades, by downloading data into the terminal memory. You use the keypad to respond to prompts displayed on the vacuum fluorescent display (VFD) of the terminal.

  • Page 89: Performing An Install Routine

    3-2 Installing terminal software Performing an INSTALL routine The INSTALL terminal-configuration routine first asks for the information to set up the initial call to the Millennium Manager. It then leads you through a series of terminal func­ tion tests. The steps of the INSTALL routine include: •...

  • Page 90: Error Codes

    Installing terminal software 3-3 If you have not done so already, lock the terminal and start again. Note:The time-out provision does not apply during certain time-consuming processes, such as downloads. Such exceptions are noted in the text. Refer to Chapter 5 for more information.

  • Page 91: Accessing The Install Prompt

    3-4 Installing terminal software • If a task fails, this message Failed: appears on the VFD: Press • * to try again XX is the error code you refer to in the error code chart found in Appendix B. Accessing the INSTALL prompt After mounting the terminal, connecting the power, and closing and locking it, this message...

  • Page 92: Starting The Install Routine

    3-6 Installing terminal software If the terminal was not in operation before the installa­ tion procedure began, this message Not installed appears on the VFD: Use # to INSTALL Otherwise, this message Use *=MENU, #=INSTALL appears on the VFD: or dial item number Press # in either case.
  • Page 93 3-8 Installing terminal software this message appears on the VFD: If you make a mistake, press ♦ to correct it. Be careful to enter the correct number as this is what the Millen­ nium Manager uses to download the correct tables. Press * .
  • Page 94 Installing terminal software 3-9 11. Enter the telephone number of the Millennium Manager. This may be a 7- or a 10-digit number. See this If a pre-dial string is required, enter the pre-dial string number before the Millennium Manager number. For instance: @ @ @ X-XXX-XXX-XXXX, where @ @ @ is the predial string, and XXX-XXX- XXXX represents the numbers of the Millennium Manager modem pool number.
  • Page 95 3-10 Installing terminal software If the terminal detects answer supervision, this message Completed: appears on the VFD: To continue, press & Press * and go to Step 15 after this message Go back onhook appears on the VFD: Failed test: If the terminal does not detect answer supervision, this message Failed:...

  • Page 96: Stopping The Download

    Installing terminal software 3-11 CO test failure (continued) • When the line is set up properly, press * to retry the answer supervision test, then carry out the remaining steps of the INSTALL terminal-config­ uration routine. If the problem is not with the line, refer to the appropriate troubleshooting section in Chapter 5.
  • Page 97 3-12 Installing terminal software Stopping the download (continued) This screen appears: • If you want to exit the program, press #. This takes you back to the download prompt. • If you want to correct the number, press * . The following prompt appears: •...
  • Page 98 Installing terminal software 3-13 Problems in the download process (continued) If the Millennium Manager does not respond, this message appears on the VFD: If you do not want to re-enter the pre-dial string, press #. This message appears on the VFD •...
  • Page 99 3-14 Installing terminal software Download problems (continued) • If the number is correct, press # to retry the test. • If the number displayed is not the correct tele­ phone number for the Millennium Manager, press * , and go back to the download prompt. Failed test: If the download fails, this message appears on the VFD: Failed:...
  • Page 100 3-16 Installing terminal software If there is no blockage, this message Please insert and appears on the VFD: remove your card Note: If you hesitate to put your card in, this message Insert card in slot appears on the VFD: black strip to left 21.
  • Page 101 Installing terminal software 3-17 See this Failed test: If the test fails, try a different card. If that still does not work, replace the card reader. Refer to Replacing the card reader in Chapter 23. Press * to begin the coin validator test. When the coin validator passes the first part of the test, this message Deposit a...
  • Page 102 3-18 Installing terminal software 26. Deposit calibration coin number three. The VFD goes blank during the test. When the validator passes the test, this message Completed: appears on the VFD: To continue, press The calibration coins are then deposited into the coin return.

  • Page 103: Testing The Special Buttons

    3-20 Installing terminal software Once the terminal is closed and appears to be in working order, proceed as follows: Testing the special buttons Lift the handset off-hook This message Please insert card appears OR dial the number on the VFD: The handset emits a dial tone.

  • Page 104: Testing The Card Reader

    Installing terminal software 3-21 Testing the card reader Insert your test card (credit card) completely, and fol­ lowing a short delay, an attention tone sounds. The voice prompt says: “Please remove your card”. This message Please remove appears your card on the VFD: Note: If the VFD or voice prompts ask you to hang up, do so and continue following the current step.

  • Page 105: Making A Call

    3-22 Installing terminal software Note: If the terminal also accepts smart cards, also insert a test smart card which has a value greater than zero and follow the prompts to make sure the card reader is working properly. Making a call Dial a telephone number.
  • Page 106 Installing terminal software 3-23 Valid card: If the card is valid, the terminal dials the number. The handset then produces the ringback signal, a normal ringing sound. When your call connects with the other end, this message To make another call appears press the ♦...

  • Page 107: Checking The Line

    3-24 Installing terminal software When you establish two-way conversation, this message To make another call appears press the ♦ button on the VFD: To complete the test, replace the handset on-hook. Checking the line Lift the handset off-hook and call the operator. Ask the operator to verify the telephone number of the terminal and that the telephone is designated as a Mil­...

  • Page 108: Testing The Datajack Module

    Installing terminal software 3-25 Testing the datajack m odule To test a terminal equipped with a datajack connection, you will need a portable computer with a fax modem. Insert a valid card into the card reader. You cannot make a data call with coins. On the keypad, press # twice (##).

  • Page 109: Testing The Smart Card Alert Feature

    3-26 Installing terminal software Press # twice (##) on the keypad. You should get a dialtone. This indicates the connection is possible. If your set has speed dialers programmed with a card and telephone number, press the speed dialers to dial out the two numbers.

  • Page 110: Operation Codes Interface

    Operation codes interface Operation codes are messages you send to the Millennium Manager from the terminal. • Each code is up to three digits long. • The operating company specifies the meanings of most operation codes. There are four codes which are defined by the Millennium Manager and are not accessible by the craftsperson.
  • Page 111 4-2 Operation codes interface Figure 4-1: Example of an operation-code instruction card, front Sue Browning PIN: 23456 Entering O p-C odes • O p-C odes • • F o llo w th e D is p la y • 106 C leaned booth .

  • Page 112: Entering Operation Codes

    Operation codes interface 4-3 Entering operation codes Use the operation code level to send operation codes to the Millennium Manager. In a single session you can enter up to eight codes. The codes are sent to the Millennium Manager when the session ends.
  • Page 113 4-4 Operation codes interface After you enter the access code correctly, this message Enter PIN: ■ ■ ■ ■ ■ appears ♦ = F I X # ¥=SAVE, #=STOP on the VFD: Enter your five-digit personal identification number (PIN). As you enter the numbers, they appear on the VFD. If you make a mistake, press ♦...
  • Page 114 Operation codes interface 4-5 Enter operation codes. • Each code that you enter during the session dis­ plays on the VFD. • If an operation code has only one or two digits, do not enter leading zeros. • If you make a mistake, press ♦ and re-enter the code.

  • Page 115: Reserved Codes

    4-6 Operation codes interface When the session ends, the entered codes are sent to the Millennium Manager along with your PIN. The Millennium Manager checks that your PIN grants you access to the terminal. Reserved codes Operation codes in the 900 to 999 range are terminal-status indicators used to notify the Millennium Manager of events during maintenance level sessions.

  • Page 116: Maintenance-Level Interface

    Maintenance-level interface The maintenance level of the craft interface allows you to perform administrative and testing procedures at the terminal. You can use the menus at this level to: • run diagnostic tests on the components of the terminal in response to error messages received at the Millennium Manager, customer complaints, or terminal reduced- service or out-of-service conditions...

  • Page 117: Bypassing The Maintenance Menu

    5-2 Maintenance-level activities 539. Check dialpad 225. Make/Answer call 835. Show tel. number 622. Show NCC number 673. Enter op codes 369. Force download 732. Call records 267. Answer detect 274. VFD brightness 636. Check memory 688. Out of service Scroll through the menu options to select the desired option or enter the code.

  • Page 118: Accessing The Initial Prompt

    Maintenance-level activities 5-3 Table 5-1: Codes maintenance activities on menu (continued) Activity Numeric Mnemonic Check the dialpad Make/Answer a call Display the terminal telephone number Display the Millennium Manager number Enter operation codes Force download Send CDRs to the Millennium Manager Testing answer supervision Change the VFD brightness Testing memory of the terminal...
  • Page 119 5-4 Maintenance-level activities Enter your personal identification number (PIN) code As you enter the digits, they appear on the VFD. If you make a mistake, press the ♦ button to erase the VFD and then enter the correct number. See this- Open the terminal quickly after entering your PIN.

  • Page 120: Using The Maintenance Menu

    Maintenance-level activities 5-5 Release the housing locking mechanism: a) Insert the T-or L-tool in the hole below the key lock. b) Rotate the tool approximately 90degrees clockwise to release the locking mechanism. It is not necessary to actually open the terminal housing.
  • Page 121 5-6 Maintenance-level activities This message Use *=MENU, #=INSTALL appears or dial item number on the VFD: Press * . The first option on the menu is displayed. This message 227. Check cardreader appears Use l=DO IT, *=NEXT on the VFD: If you don't want to test every item, scroll through the menu to locate the desired activity.

  • Page 122: Checking The Card Reader

    Maintenance-level activities 5-7 Checking the card reader The first menu item checks the operation of the card reader. Make sure you have a test mag-stripe card which is accepted by the terminal to do this test. Access the initial maintenance prompt as explained in Accessing the initial prompt.
  • Page 123 5-8 Maintenance-level activities • If you hesitate. this message Insert card in slot appears black strip to the left on the VFD: This message alternates with the previous mes­ sage until you insert a card. • If you do not completely insert the card, this message Insert entire card appears...

  • Page 124: Card Reader Test Errors

    Maintenance-level activities 5-9 Press * . This message 227. Check cardreader appears Use 1=D0 IT, *=NEXT on the VFD: Press * to continue to the next item. To end the maintenance session, close and lock the ter­ minal. Note: Make sure the handset is on-hook before you turn the T-tool to lock the terminal.
  • Page 125 5-10 Maintenance-level activities Card-reading failures: If the card reader cannot read the card, you may get one of these errors: • If the reader cannot detect a magnetic stripe on the card, this message Try card face down appears black strip to left on the VFD: •...

  • Page 126: Checking The Coin Unit

    Maintenance-level activities 5-11 Checking the coin unit To carry out the coin unit test: Access the initial maintenance prompt as explained in Accessing the initial prompt. Press * . This message 227. Check cardreader appears Use l=DO IT, *=NEXT on the VFD: Press * or type in 264 on the keypad.

  • Page 127: Problems In The Coin Unit Test

    5-12 Maintenance-level activities Deposit calibration coin number two. This message Deposit a coin appears to test escrow unit on the VFD: Deposit calibration coin number three. This message Completed: appears To continue, press on the VFD: Press *■ to end the test. The escrow dumps the three calibration coins into the coin return area.

  • Page 128: Checking The Central-Office Line

    Maintenance-level activities 5-13 Checking the central office line Before checking the central office (CO) line, use your butt- end test set to check the telephone line to the terminal battery voltage and dial tone. To test the line to the CO: Access the initial maintenance prompt as explained in Accessing the initial prompt.

  • Page 129: Problems With The Co Test

    5-14 Maintenance-level activities If the test detects both voltage and dial tone, this message Completed: appears To continue, press * on the VFD: Press * . This message Go back onhook appears on the VFD: Replace the handset on-hook. This message 546.

  • Page 130: Checking The Display (Vfd)

    Maintenance-level activities 5-15 Checking the display (VFD) The VFD is tested to ensure that all the pixels are working. To run this test: Access the initial maintenance prompt as explained in Accessing the initial prompt. Press * . This message 227.

  • Page 131: Checking The Keypad

    5-16 Maintenance-level activities Checking the keypad Use the dialpad test to make sure the buttons work. Press each button to check that the DTMF tones sound. To perform the test: Access the initial maintenance prompt as explained in Accessing the initial prompt. Press •*■...

  • Page 132: Making And Answering Calls

    Maintenance-level activities 5-17 Press each button. As you press each keypad button, its DTMF tone sounds and the characters shown below appear on the VFD. Special keys and quick access keys do not have DTMF tones. ♦ 1 2 3 4 5 6 7 8 0 * # A l .
  • Page 133 5-18 Maintenance-level activities Press 225 on the keypad, or press * repeatedly until: This message 225. Make/Answer call appears Use l=DO IT, *=NEXT on the VFD: Press 1. The terminal switches into the idle or on-hook state. This message Please lift receiver appears on the VFD: Lift the handset off-hook.

  • Page 134: Checking The Telephone Number Of The Terminal

    Maintenance-level activities 5-19 • When you hang up, you can choose to make an­ other call. Otherwise the craft interface starts running again. This message 225. Make/Answer call appears Use l=DO IT, *=NEXT on the VFD: Press * to continue to the next item. To end the main­ tenance session, close and lock the terminal.

  • Page 135: Checking The Number Of The Millennium Manager

    5-20 Maintenance-level activities This message appears To continue, press * on the VFD: This is the telephone number which acts as the unique identifier for the telephone. Press * . This message 835. Show tel. number appears Use l=DO IT, * =NEXT on the VFD: Press * to continue to the next item.
  • Page 136 Maintenance-level activities 5-21 Press 622 on the keypad or press * repeatedly until: This message 622. Show NCC number appears Use l=DO IT, *=NEXT on the VFD: Press 1. This message appears on the VFD: • The number displayed is the telephone number of the Millennium Manager modem pool.

  • Page 137: Entering Operation Codes

    5-22 Maintenance-level activities Entering operation codes With maintenance-level privileges, you must initiate an operation code session through the maintenance menu. • In a single session, you can enter up to eight codes. • The codes are sent to the Millennium Manager when the session ends.
  • Page 138 Maintenance-level activities 5-23 Refer to the operation codes card issued by the oper­ ating company for the codes. When the code is correct, press * . • Do not enter leading zeros. • If you make a mistake while entering a code, press ♦...

  • Page 139: Reserved Operation Codes

    5-24 Maintenance-level activities Entering more than You can enter more than eight operation codes in a single session if the ninth and subsequent eight codes codes are reserved operation codes. Reserved codes entered as the ninth and subse­ quent codes take priority over any non-reserved codes entered earlier.

  • Page 140: Forced Millennium Manager (Ncc) Download

    Maintenance-level activities 5-25 Forced Millennium M anager (NCC) download Use this procedure to download terminal configuration and rate tables from the Millennium Manager. This procedure also downloads the cashbox status. Access the initial maintenance prompt as explained in Accessing the initial prompt. Press -*■.

  • Page 141: Stopping The Download

    5-26 Maintenance-level activities Once the terminal connects to the modem pool, this message Download in progress appears on the Please wait VFD: Stopping the If you want to stop a download after it is initiated, press #. This screen appears: download Note: You must stop the download before the terminal connects to the modem pool.

  • Page 142: Sending Cdrs To The Millennium Manager

    Maintenance-level activities 5-27 ox indicates the terminal type. It may be a 0 1 ,0 2 ,0 3 , or 04: 01 indicates a card or desk terminal, 02 indicates a multi-pay terminal, 03 indicates a coin terminal, and 04 indicates an Inmate terminal.
  • Page 143 5-28 Maintenance-level activities Follow this procedure to upload CDRs: Access the initial maintenance prompt as explained in Accessing the initial prompt. Press This message 227. Check cardreader appears Use l=DO IT, *=NEXT on the VFD: Press 732 on the keypad or press * repeatedly until: this message 732.
  • Page 144 Maintenance-level activities 5-29 Press * to send copies of the CDRs to the Millennium Manager. • While the terminal is contacting the Millennium Manager, this message appears on the VFD: • While the records are being sent, this message Download in progress appears Please wait on the VFD:...

  • Page 145: Testing Answer Supervision

    5-30 Maintenance-level activities this message No call records appears continue, press ^ on the VFD: Press * to continue to the next item. To end the main­ tenance session, close and lock the terminal. Note: Make sure the handset is on-hook before you turn the T-tool to lock the terminal.
  • Page 146 Maintenance-level activities 5-31 If the handset is on-hook: This message Answer detect check appears Go offhook on the VFD: Go off-hook. This message Checking answer appears detection on the VFD: When the check is complete: This message Completed: appears To continue, press % ■...

  • Page 147: Answer Supervision Errors

    5-32 Maintenance-level activities Answer supervision errors If there are problems with answer detection, this message Failed: appears Press * to try again on the VFD: Check the error code chart in Appendix B to diagnose the problem, then press * to try the test again. Changing the brightness of the VFD The VFD has four levels of brightness.

  • Page 148: Testing The Memory Of The Terminal

    Maintenance-level activities 5-33 Press 1. This message Choose level: 1 - 100% appears 2 - 75%, 3 - 50%, 4 - 25% on the VFD: Press the button corresponding to the desired bright­ ness level. For example, to reduce the brightness, press 3. The brightness is set at the indicated level, This message 274.
  • Page 149 5-34 Maintenance-level activities Enter 636 on the keypad or press * repeatedly until, this message 636. Check memory appears Use l=DO IT, *=NEXT on the VFD: Press 1. • While the memory is checked, this message appears on the VFD: •...

  • Page 150: Memory Errors

    Maintenance-level activities 5-35 Memory errors If there are memory errors, this message Failed: appears Press to try again on the VFD: Check the error code chart in Appendix B to diagnose the problem, then press *• to try the test again. Putting the term inal out of service When you use this feature, an operation code is transmitted to the Millennium Manager.
  • Page 151 5-36 Maintenance-level activities Press 1. This message Press 1 = card reader appears 2 = coin, 3 = whole set on the VFD: • If the card reader is not working, press 1. Operation code 998 is sent to the Millennium Manager.

  • Page 152: Putting The Terminal Back In Service

    Maintenance-level activities 5-37 • If the whole terminal is not working, or you want to take it out of service, press 3. This message Message activated appears Op code sent to NCC on the VFD: Operation code 999 is transmitted to the Millennium Manager.

  • Page 153: If The Keypad Buttons Do Not Work

    5-38 Maintenance-level activities Press 1. The terminal goes back into service. Press * to continue to the next item. To end the main­ tenance session, close and lock the terminal. Note: Make sure the handset is on-hook before you turn the T-tool to lock the terminal. If the keypad buttons do not work If you cannot enter an access code because the keypad buttons do not seem to work:...

  • Page 154: Terminal Timeout At The Maintenance Level

    Maintenance-level activities 5-39 If the test finds that the telephony PCP is not communi­ cating with the control PCP, this message Telephony board is appears not responding on the VFD: This message alternates with the alarm-sent message at 4.5-second intervals. You may not be able to enter the maintenance level until the problem is solved.

  • Page 155: Uninstalling The Terminal

    5-40 Maintenance-level activities Uninstalling the terminal Use the following procedure to uninstall terminals when you need to replace the control PCP, the firmware, the validator or the escrow. This procedure ensures that terminal records are uploaded to the Millennium Manager. Otherwise, replacing these components would result in the loss of the records.
  • Page 156 6 Troubleshooting strategies This chapter provides details on how to diagnose and trou­ bleshoot problems with the terminal. These procedures are performed through the craft interface. The Millennium terminals troubleshooting guide provides a pocket-size version of this material, including the craft interface prompts.

  • Page 157: Internal Error Detection

    6-2 Troubleshooting strategies Internal error detection Diagnostic tests are run at the terminal. • Some diagnostics run automatically in the terminal as background tasks. Disruptions cause alarm messages to be transmitted to the Millennium Manager. The Millen­ nium Manager determines further actions. Figure 6-1 shows this process.

  • Page 158: Security Features

    Troubleshooting strategies 6-3 Security features The following alarms may indicate unauthorized activities at the terminal: Handset discontinuity: This alarm is issued when there is a discontinuity in the handset circuit and may indicate a sev­ ered handset cord. Station access cover: This alarm is issued when someone opens the housing assembly without first entering the ac­...

  • Page 159: Troubleshooting

    6-4 Troubleshooting strategies Troubleshooting To troubleshoot, use the maintenance level. To operate the craft interface: • supplementary power must be available • the display must be at least partially functional • the control board must be at least partially functional •...
  • Page 160 6-6 Troubleshooting strategies Figure 6-2: Validator jam (Error 67 on craft interface) Disconnect power Remove validator unit I __________ Remove reject chute from validator Remove upper and lower runways by sliding short and long locking pins up T " ' : Reassemble and ensure that actuator and latch are Clear jam.
  • Page 161 Troubleshooting strategies 6-7 To clear a jammed validator: Remove the coin validator as explained in Replacing the coin validator in Chapter 7. The steel pins on either side of the validator release the coin rejection chute and the upper and lower runways, where jams may occur.
  • Page 162 6-8 Troubleshooting strategies Remove the lower and/or the upper runway by sliding the long pin up. Figure 6-3 shows the location of this pin. Figure 6-4 shows an exploded view of all the validator components. Figure 6-4: Exploded view of the coin validator Clear the coin jam.

  • Page 163: Escrow Unit Jam

    Troubleshooting strategies 6-9 Close the terminal. Initiate a local and long-distance coin call to confirm that the coin system is working properly. Escrow unit jam If the coin jam did not occur in the coin validator, then it may be in the escrow unit. Remove the coin validator as explained in Replacing the coin validator in Chapter 7.

  • Page 164: Craft Interface Coin Unit Problems

    6-10 Troubleshooting strategies Craft interface coin unit problems If the terminal passes the craft interface coin unit test, but when it is closed the Card Service available prompt appears on the VFD within about three minutes, indicating there is still a coin problem, do the following: If the coin box volume exceeds 80%, arrange a coin pickup.
  • Page 165 Troubleshooting strategies 6-11 Figure 6-5: Card service only, part 1 Millennium multi-pay terminal installation, operation, and maintenance guide...
  • Page 166 6-12 Troubleshooting strategies Figure 6-6: Card service only, part 2 Continued from Figure 6-5 NTP: 506-6501-203 Issue: 00.01 Status: Standard Date: January 1997...
  • Page 167 Troubleshooting strategies 6-13 Millennium multi-pay terminal installation, operation, and maintenance guide...
  • Page 168 6-14 Troubleshooting strategies NTP: 506-6501-203 Issue: 00.01 Status: Standard Date: January 1997...

  • Page 169: Security Pcp Fault Indications

    Troubleshooting strategies 6-15 Security PCP fault indications Since coin vault security PCPs seldom fail, there is no direct error to indicate a failure in the micro-switches for the security PCP in the coin vault. However, a fault can be deduced by considering some of the following conditions: Error messages There are error messages if the coin box key is left in the lock or if the vault is closed with no cash box.

  • Page 170: Power

    6-16 Troubleshooting strategies To correct, replace the security PCP as described in Replacing the security PCP in Chapter 7. If a security PCP is faulty, • Turn the cash box key to the locked position. you must simulate a coin •...
  • Page 171 Troubleshooting strategies 6-17 Disconnect the rear terminal PCP cable (J18) from the control PCP connector (J5). Pull off the top terminal block from the rear terminal PCP and snap it to the upper arm of the link assembly. Figure 6-9: Connecting inside service wires to terminal block Connector/ rear terminal block Rear terminal PCP...
  • Page 172 6-18 Troubleshooting strategies Figure 6-10: Power troubleshooting flow chart NTP: 506-6501-203 Issue: 00.01 Status: Standard Date: January 1997...

  • Page 173: Borderline Power Anomalies

    Troubleshooting strategies 6-19 Borderline power anomalies A more subtle form of power problem may occur if the cable length/diameter ratio is not correct, as described in the specifications section in Chapter 1. Some indications are: • You receive customer complaints that the terminal accepts coins but does not dial out.

  • Page 174: Checking The Co Line

    6-20 Troubleshooting strategies Checking the CO line If the terminal loses the telephone line voltage or dialtone (error codes 21, 41 and 42), and the VFD works, trace the line voltage and dial tone from their source, through the rear terminal PCP, to the control PCP and the telephony PCP.
  • Page 175 Troubleshooting strategies 6-21 Figure 6-11: CO troubleshooting flowchart F o llo w te lc o D ete rm ine if th e p ro b le m is in s id e o r w o rk in g p ro c e d u re s fo r o u ts id e the te rm in a l.

  • Page 176: Datajack Telephony Pcp Power

    6-22 Troubleshooting strategies Datajack telephony PCP power If the terminal is experiencing power problems during datajack operation, check the following conditions: • If the terminal has a telephony PCP which supports the datajack function and a datajack module is attached, but the updated firmware chip was not installed, datajack operation may cause power fluctuations.

  • Page 177: Installing Replaceable Parts

    Installing replaceable parts The multi-pay terminal contains components that can be replaced in the field. If you discover a problem while installing or maintaining a terminal, the usual repair method is to replace the defective component. The replaceable components include: •...

  • Page 178: Saving Call Detail Records (Cdrs)

    7-2 Installing replaceable parts • coin box rail • vault security PCP • coin compartment lock, mechanical or electronic • coin box and coin box cover • escrow • rear terminal PCP • IAS (inferred answer supervision) module (optional) • data jack connector (optional) •...

  • Page 179: Preparing The Terminal For Maintenance

    Installing replaceable parts 7-3 start replacing parts, then re-INSTALL it when you have completed your tasks. • If you will be replacing the validator or the escrow, you do not need to uninstall the terminal, but you do need to run the INSTALL routine when you are finished.
  • Page 180 7-4 Installing replaceable parts Figure 7-1: Locating the locking mechanisms for the upper housing Upper ____ housing lock T-tool (not to Terminal scale) locking mechanisms: Upper housing lock and housing release L-tool aperture To release the locking mechanism, rotate the T- tool or L- tool clockwise.

  • Page 181: If You Need To Uninstall The Terminal

    Installing replaceable parts 7-5 e) Press •*-. Collection messages are stored in the memory of the control PCP. If the collection message is not received by the Millennium Manager, it is stored with the CDRs and downloaded with them. If there are no CDRs, indicated by the prompt No call records, the craftsperson will...
  • Page 182 7-6 Installing replaceable parts Electrostatic Electronic components are sensitive to elec­ trostatic discharge. Before working with the discharge (ESD) modules in the terminal, put on your ESD precautions wrist strap and connect it to the ESD connec­ tion points shown in Figure 7-2. Before replacing any component, disconnect the supplementary power supply.
  • Page 183 Installing replaceable parts 7-7 Figure 7-2: ESD and power connections inside the terminal Rear housing (attached to wall) Rear terminal PCP (shown in Coin validator Figure 7-3) (upper terminal block connects to this module) Connections Link assembly (strike plates) tie-rod Rear terminal cable (J18) Cable clamp...
  • Page 184 7-8 Installing replaceable parts Figure 7-3: Locating the term inal block connector Unplug this Upper terminal piece to block disconnect (outside wire power connector) Rear terminal (left side of rear housing) cable J18 Install or replace the necessary parts. Procedures for replacing the various parts follow in this chapter.
  • Page 185 Installing replaceable parts 7-9 If, after connecting power to the terminal, Telephony board not responding appears on the display, with the terminal open and the handset on the hook, allow the terminal to power up for three minutes. During this time, the terminal will not respond to install or maintenance instructions.

  • Page 186: Replacing The Front Housing Assembly

    7-10 Installing replaceable parts Replacing the front housing assembly Electrostatic • Electronic components are sensitive to electro­ static discharge (ESD). Before working with the discharge PCP assembly, put on your ESD wrist strap and (ESD) connect it to the ESD connection points shown in Figure 7-2.
  • Page 187 Installing replaceable parts 7-11 b) Move the top link upward and sideways so the slot on the tie-rod aligns with the pivot tab. c) Release the link. Figure 7-4: Link bracket on the rear housing With the top link released, the front housing can be re­ moved by rotating it downward until the hinges at the bottom of the two housing pieces disengage, as shown in Figure 7-5.

  • Page 188: Replacing The Upper Housing Lock

    7-12 Installing replaceable parts Reverse the steps in Preparing the terminal for main­ tenance and Opening the terminal to return the term i­ nal to operation. Replacing the upper housing lock This procedure assumes you have followed the directions in Preparing the terminal for maintenance and Opening the terminal.

  • Page 189: Removing The Pcp Assembly

    Installing replaceable parts 7-13 Removing the PCP assembly The PCP assembly must be removed to replace a telephony or control PCP. Also, it may need to be removed to access several of the components. The PCP assembly includes the telephony and control PCPs and the plastic frame holding them.
  • Page 190 7-14 Installing replaceable parts Figure 7-7: Cable connections, open housing left view Rear terminal housing Outside line connector to terminal block Validator/escrow connector Keypad connector J53/J1A Handset connector (connects to J1 OB on the telephony PCP) Telephony/control PCP connector PCP assembly Front housing Alerter and lineswitch modules connect to the keypad PCP...
  • Page 191 Installing replaceable parts 7-15 Figure 7-8: PCP assembly cable connections Refer to Figure 7-9 and remove the PCP assembly by sliding it out of its guides. If necessary, press the guides away from the PCP assembly to free it. Millennium multi-pay terminal installation, operation, and maintenance guide...
  • Page 192 7-16 Installing replaceable parts Electrostatic • Take anti-static precautions when removing the PCP. W ear your ESD wrist strap. discharge • If you put a PCP assembly down, put it on an anti­ static surface or store the PCP assembly in an anti­ static bag.

  • Page 193: Removing The Telephony And Control Pcps

    Installing replaceable parts 7-17 Removing the telephony and control PCPs To remove and replace the control PCP or the telephony PCP, or to change firmware on the control PCP, first remove the PCP assembly from the terminal, as described in the previous section.The PCP assembly includes the telephony and control PCPs and the plastic frame holding them.

  • Page 194: Table 7-1: Component Cable Connections

    7-18 Installing replaceable parts To replace the PCPs, reverse the previous steps. To replace the PCP assembly, reverse the steps in the preceding section. • The cable connections are listed in Table 7-1. Also refer to Figure 7-8 and Figure 7-9. Table 7-1: Component cable connections Connect: J10B on the telephony PCP...

  • Page 195: Replacing Firmware Chips On The Control Pcp

    Installing replaceable parts 7-19 Perform operation tests to make sure the terminal works properly. These tests are described in Chapter 3. Replacing firm w are chips on the control PCP When the firmware gets updated, you may be required to replace chips on the control PCP rather than replacing the entire board.
  • Page 196 7-20 Installing replaceable parts Refer to Figure 7-11 to locate the appropriate chip. Use a chip puller from your kit to grasp the chip and pull it straight up, out of the board socket. Line up the new chip in the socket on the board and press down firmly to seat the chip.

  • Page 197: Replacing The Handset, Cord, And Swivel

    Installing replaceable parts 7-21 Perform the INSTALL terminal-configuration routine, as described in Performing the INSTALL routine in Chapter 3. Perform operation tests to make sure the terminal works properly. The tests performed will depend on the version of the firmware. Contact your Technical Assis­ tance Manager (TAM) for the correct testing procedure for the version of firmware you have installed.

  • Page 198: Replacing The Grounding Strap

    7-22 Installing replaceable parts Slide the swivel assembly out of the housing. Guide the armored cord and the handset leads, which are in the same black sheathing, through the opening in the housing. Remove the screw retaining the swivel clamp and ESD strap to the swivel.

  • Page 199: Replacing The Vfd

    Installing replaceable parts 7-23 Figure 7-13: Attaching the grounding strap "SS24 Swivel assembly Upper Top of front housing housing lock i f I Swivel clamp screw grounding strap Mounting screw of the upper housing lock that retains the grounding strap Replacing the VFD The VFD is located behind the PCP assembly.
  • Page 200 7-24 Installing replaceable parts Figure 7-14: Locating the screws for the VFD and ID bezel Remove the display from the plastic ESD shield if the replacement VFD does not have one. Refer to Figure 7- To replace the display: a) Insert the display into the plastic ESD shield. b) Insert the rubber grommets between the VFD PCP and the top leaf of the ESD shield.

  • Page 201: Replacing The Upper Bezel Assembly

    Installing replaceable parts 7-25 Figure 7-15: Attaching the VFD to the clamp plate When complete, reconnect the power and close and lock the housing assembly. Refer to Opening the ter­ minal, if necessary. Replacing the upper bezel assembly The upper bezel assembly attaches to the front housing. It contains the keypad assembly and the frame for the display window.
  • Page 202 7-26 Installing replaceable parts Disconnect the lineswitch module cable (J13) from the keypad PCP connector (J51). Disconnect the alerter module cable (J14) from the key­ pad PCP connector (J52). If the terminal has a smart card alert daughter board, this module should already be unplugged. Loosen the two M5 screws holding the ID bezel and the clamp plate.
  • Page 203 Installing replaceable parts 7-27 Use Figure 7-18 to locate the five M5 tapping screws which secure the upper bezel assembly. Remove four of the five screws. Use a #2 type 1A cross­ recess screwdriver. Figure 7-18: Inside access screws to the upper bezel assembly Screws securing the quick access keys bezel...
  • Page 204 7-28 Installing replaceable parts With one hand, hold the upper bezel assembly from the exterior of the terminal. Do the following to completely release the bezel from the terminal housing: a) Remove the last M5 screw. b) Loosen three turns the bottom two screws on the keypad PCP;...

  • Page 205: Replacing The Display Window

    Installing replaceable parts 7-29 12. Reinstall the PCP assembly as explained in Removing the PCP assembly. 13. When complete, reconnect the power and close and lock the housing assembly. Refer to Opening the ter­ minal, if necessary. Replacing the display window The display window is the clear, high-impact plastic covering that sits in front of the clamp plate and under the upper bezel assembly.

  • Page 206: Installing An Internal Instruction Card

    7-30 Installing replaceable parts From the front of the housing, remove the ID bezel. On the inside of the terminal, remove the clamp plate and attached VFD assembly, shown in Figure 7-21. Remove the window by pushing it inward from the out­ side and lifting the window and gasket away from the terminal.

  • Page 207: Replacing The External Instruction Card

    Installing replaceable parts 7-31 Reassemble the components by reversing Steps 1 to 5. Make sure the locating pin of the window bezel fits into the location hole in the top center of the clamp plate. Reinstall the PCP assembly as explained in Removing the PCP assembly.

  • Page 208: Replacing The Card Reader

    7-32 Installing replaceable parts Replacing the card reader The card reader is attached to the exterior card reader bezel. As a unit, this is inserted into the housing and then secured to the housing. This procedure assumes you have: • followed the directions in Preparing the terminal for maintenance and Opening the terminal, and confirmed that the power has been disconnected.
  • Page 209 Installing replaceable parts 7-33 Figure 7-23: Card reader screws Screws securing the card reader bezel to the front housing Card reader Screws securing (loosen 3 turns) Keypad PCP Top of front housing Lift the front housing and remove the card reader as­ sembly from the front of the terminal.
  • Page 210 7-34 Installing replaceable parts Figure 7-25: Card reader removal and replacement These two screws attach Four screw slots to attach card reader to bezel If a new multi-card reader does not have a card guide, check the old reader for this piece and snap it on to the new card reader.
  • Page 211 Installing replaceable parts 7-35 Replace the card reader by reversing the preceding steps. Make sure the card reader slot on the card reader is centered with the card reader slot of the bezel. Multi-card reader: a) Make sure the micro-switch actuator of the rail is operational.
  • Page 212 7-36 Installing replaceable parts — Fit this shelf onto the end of the card read­ er, slipping the card reader bottom edge over the two tabs located on the shelf. — The rain shield will be at a slight angle down from the card reader, similar to the position shown in Figure 7-28.

  • Page 213: Replacing The Alerter Module

    Installing replaceable parts 7-37 11. When complete, reconnect the power and close and lock the housing assembly. Refer to Opening the ter­ minal, if necessary. Replacing the alerter module The alerter module is located on the handset side of the terminal, beside the card reader.

  • Page 214: Replacing The Number Card

    7-38 Installing replaceable parts Ensure that the acoustic membrane held between the alerter and housing assemblies remains in place when replacing the alerter module. To replace the alerter module, reverse the preceding steps. Reinstall the PCP assembly as explained in Removing the PCP assembly.

  • Page 215: Replacing The Lineswitch Pcp

    Installing replaceable parts 7-39 Insert or remove the number card behind the window. Replace the number-card window: a) Insert one end of the window in position in the opening in the alerter bezel. b) Bend the window outward. c) Insert the opposite end into position, and release it. Close and lock the terminal.
  • Page 216 7-40 Installing replaceable parts Disconnect the lineswitch cable (J13) from the keypad PCP connector (J51). Look for the name of the connec­ tor on the PCP. Loosen the two M3.5 tapping screws securing the lineswitch PCP assembly. This allows the lineswitch PCP to be lifted over the locating pin.

  • Page 217: Replacing The Hookswitch/Alerter Bezel

    Installing replaceable parts 7-41 Replacing the hookswitch/alerter bezel The hookswitch/alerter bezel is located on the front of the terminal housing. It is the external aspect of the lineswitch and alerter modules and provides the cradle for the handset. The bezel is attached from inside the housing. To remove the hookswitch/alerter bezel: This procedure assumes you have: •...

  • Page 218: Replacing The Quick Access Keys Bezel

    7-42 Installing replaceable parts Remove the two M3.5 tapping screws securing the hookswitch/alerter bezel. Use a #2 type 1A cross-re- cess screwdriver. Refer to Figure 7-32 to locate the screws. Remove the hookswitch/alerter bezel by pulling it from the front of the terminal. To replace the hookswitch/alerter bezel, reverse the preceding steps.
  • Page 219 Installing replaceable parts 7-43 Figure 7-34: Quick access keys attachment screws Card reader Round rubber stud for removing quick access keys label window Top of Screws to front attach quick housing access keys Keypad PCP Lift the upper housing until you can remove the quick access keys bezel by pulling it from the front of the ter­...

  • Page 220: Replacing A Quick Access Keys Label Card

    7-44 Installing replaceable parts Install the quick access keys set or the blank bezel by pushing it into position on the front of the terminal. Secure the quick access keys bezel from inside the front housing using the two M5 tapping screws. Remove the button retainer, if there is one, from the quick access keys set bezel and discard.

  • Page 221: Replacing The Coin Guide

    Installing replaceable parts 7-45 Replacing the coin guide The coin guide is located on the ID bezel. It is the slot where coins are inserted and is the entry to the coin validator. This procedure assumes you have: • followed the directions in Preparing the terminal for maintenance and Opening the terminal.
  • Page 222 7-46 Installing replaceable parts Remove the coin guide from the ID bezel by unscrewing the two M3.5 screws securing the guide to the bezel. Refer to Figure 7-37. To replace the coin guide, reverse the preceding steps. Make sure both gaskets are in good condition. Replace any damaged gasket.

  • Page 223: Replacing The Coin Validator

    Installing replaceable parts 7-47 Replacing the coin validator The coin validator has sensors which check inserted coins to make sure they are valid for the terminal. The terminal can be configured to accept American or Canadian coinage. To replace this module: This procedure assumes you have: •...
  • Page 224 7-48 Installing replaceable parts Disconnect the validator cable (J33) from the control PCP connector (J8), and the coin validator connection on the control PCP, then feed the cable under the PCP assembly. Disconnect the validator cable (J21) from the escrow connector (PL5) Remove the packing foam block above the validator and discard, if this has not been done previously.
  • Page 225 Installing replaceable parts 7-49 Remove the validator by tilting the top back and then lift­ ing it up and out of the housing. Figure 7-40: Lifting the validator off the retaining screw The left side of the validator is shown in Figure 7-41. Figure 7-41: Showing the coin rejection chute of the validator Millennium multi-pay terminal installation, operation, and maintenance guide...
  • Page 226 7-50 Installing replaceable parts To troubleshoot a validator jam or to remove the internal partition that prevents such jams, the validator comes apart, as shown in Figure 7-42. Two steel pins, one on either side of the validator, release the coin rejection chute and the upper and lower runways.

  • Page 227: Removing The Coin Rejection Chute Tab

    Installing replaceable parts 7-51 If you want to remove the partition from inside the vali­ dator, remove the short pin on the left side of the valida­ tor and detach the coin rejection chute by gently squeezing the sides together to free the tabs. Note: The long pin attaches the upper and lower runway covers to the validator body.

  • Page 228: Replacing The Coin Escrow

    7-52 Installing replaceable parts 10. To replace the validator in the terminal, reverse the pre­ ceding steps. a) When replacing the validator, it may be necessary to detach the link assembly. To do this, remove the front housing as explained in Replacing the front housing assembly earlier in this chapter.
  • Page 229 Installing replaceable parts 7-53 This procedure assumes you have: • followed the directions in Preparing the terminal for maintenance and Opening the terminal. The power is disconnected. Be sure you upload CDRs before you do this procedure. You will need to run the INSTALL terminal- configuration routine if you replace this unit.
  • Page 230 7-54 Installing replaceable parts Lift the escrow until the locating pin on the bottom clears its rectangular hole in the vault top. Figure 7-45: Removing the coin escrow To clear a jam, do the following: a) Turn the escrow upside down, and rock the unit from side to side.
  • Page 231 Installing replaceable parts 7-55 a) Remove the top screw and the bottom left screw from the escrow PCP board. b) Position the shield over the PCP and replace the screws. Figure 7-46: Positioning the escrow rain shield Fit notch Rear housing around projection Escrow...

  • Page 232: Replacing The Vault Door Or The Cash Box

    7-56 Installing replaceable parts d) Perform the INSTALL routine to store coin data in the terminal memory. Refer to Using the Mainte­ nance menu in Chapter 5. e) Go into the craft interface and perform the coin test several times to confirm that the coin path is clear. If any of the coin tests fail, replace the escrow.
  • Page 233 Installing replaceable parts 7-57 To replace the vault door or coin box, reverse the pre­ ceding steps. Make sure to align the lid lever of the coin box with the slot in the coin box rail. See Figure 7-48. Millennium multi-pay terminal installation, operation, and maintenance guide...

  • Page 234: Removing The Coin Box Rail

    7-58 Installing replaceable parts Removing the coin box rail The coin box rail supports the lid of the coin box. It will seldom, if ever, need to be replaced. The terminal keeps track of the contents of the coin box. Perform a CDR upload before you open the terminal, as explained in Preparing the terminal for maintenance.
  • Page 235 Installing replaceable parts 7-59 Inside the rear housing: a) Disconnect the vault security cable (J31) from the rear terminal PCP (J30). b) Remove the two screws retaining the coin box rail to the vault top. Refer to Figure 7-49 to locate screw positions.

  • Page 236: Upgraded Coin Box Rail

    Upgraded coin box rail If your company is using coin boxes and coin box lids which are not Nortel issue, there may be a compatibility issue in regards to how the lid fits under the escrow exit hole in the coin box rail.
  • Page 237 Installing replaceable parts 7-61 Many non-Nortel-issued lids are designed only to accom­ modate a coin as big as a quarter, so there is a size dis­ crepancy between the hole in the coin box rail and the hole in this type of lid.

  • Page 238: Replacing The Security Pcp

    This new rail will eventually replace the existing rail. However, the coin funnel gasket is only necessary when non-Nortel-issue coin box lids are used. Replacing the security PCP The security PCP is located inside the coin vault. It has two microswitches.
  • Page 239 Installing replaceable parts 7-63 Figure 7-52: Rear terminal PCP security PCP connector Take out the security PCP by removing the screw hold­ ing the security PCP and the PCP support on the inside of the coin compartment. Refer to Figure 7-53. Figure 7-53: Locating the security PCP inside the coin vault Coin box rail assembly...

  • Page 240: Simulating A Coin Collection

    7-64 Installing replaceable parts To replace the security PCP, reverse the preceding steps, including connecting the module cable (J31) to the connector on the rear terminal PCP (J30). When complete, reconnect the upper terminal block onto the rear terminal PCP to reconnect the power and close and lock the housing assembly.

  • Page 241: Replacing The Coin Vault Lock

    Installing replaceable parts 7-65 Replacing the coin vault lock The lower housing lock, described here as the coin vault lock, secures the coin vault door. This lock can either be a mechanical lock or an electronic lock (e-lock). These locks are customer-specific and each lock has a unique key.

  • Page 242: Coin Vault Lock Upgrade

    7-66 Installing replaceable parts Reverse Steps 1 to 3 to replace the coin compartment lock. Replace the security PCP as explained in Replacing the security PCP. Reconnect the power, and test to make sure the lock is positioned so its micro-switch actuator is activated by locking the coin compartment and deactivated by un­...
  • Page 243 Installing replaceable parts 7-67 Figure 7-55: Vault lock u p grade side view Low er housing lock assem bly Small holes Big holes Lock Spacers «*--------------- Screws b) Place one of the spacers on the top right-hand hole. c) Place the other spacer on the bottom centre hole. d) Place the U-shaped plate with the bigger holes on the lock plate.

  • Page 244: Installing An E-Lock And Security Switch

    7-68 Installing replaceable parts Figure 7-56: Vault lock upgrade exploded view Installing an e-lock and security switch Installing electronic locks in the coin vault area of Millennium coin-basic terminals requires an adjustment to the way the terminal will sense vault activity. To accommodate the extended projection of the e-lock housing, a security switch and bracket assembly has been designed specifically for the e-lock.
  • Page 245 Installing replaceable parts 7-69 The following procedure describes how to install an e-lock, and an e-lock security switch and bracket. This procedure assumes you have: • arranged for a coin box pickup and the terminal put manually put out of service as described in Putting the terminal out of service in Chapter 5.
  • Page 246 7-70 Installing replaceable parts Feed the connector and cable of the security switch up through the hole between the vault and the terminal chassis. The hole is located in the back, right-hand cor­ ner. Position the security switch and mount underneath the e-lock.
  • Page 247 Installing replaceable parts 7-71 Insert the coin box into the vault. Refer to Figure 7-59: Inserting the coin box into the coin vault Coin box rail Lid slides into Lid has a coin box rail one-way lever Coin box Close and lock the coin vault. Once the vault is closed and locked, you will not be able to get back in without re-setting the electronic key.

  • Page 248: Replacing The Coin Return Assembly

    7-72 Installing replaceable parts Replacing the coin return assembly The coin return assembly is replaceable as a single unit, which is secured through the floor of the rear housing. This procedure assumes you have followed the direc­ tions in Preparing the terminal for maintenance and Opening the terminal, and confirmed that the power has been disconnected.

  • Page 249: Replacing The Rear Terminal Pcp

    Installing replaceable parts 7-73 Grasp the coin return assembly by placing your index finger into the coin return door and your thumb on the upper surface of the coin return door, as shown in Fig­ ure 7-60. Lift the coin return assembly up about 3 mm, and then pull it away from the terminal as much as possible.
  • Page 250 7-74 Installing replaceable parts a) Disconnect the security PCP cable (J31) from the rear terminal PCP connector (J32). b) If the terminal has an IAS module, disconnect the interconnect cable between the IAS module and the rear terminal PCP. Refer to Figure 7-61 and remove the rear terminal PCP retaining screw, in the middle of the rear terminal PCP.

  • Page 251: Describing Inferred Answer Supervision

    Installing replaceable parts 7-75 a) Place the rain diverter in the corner of the Installing rear housing assembly above the rear the rear terminal PCP, as shown in Figure 7-61. term inal b) Slide the rain diverter down behind the rear rain diverter terminal mount until the top of the rain diverter is about one-quarter inch above the...
  • Page 252 7-76 Installing replaceable parts Figure 7-62: Locating the IAS module in the terminal Figure 7-63 shows how the IAS module connects to the terminal. Figure 7-63: Interconnection diagram showing IAS connection NTP: 506-6501-203 Document issue: 00.01 Status: Standard Date: January 1997...

  • Page 253: Positioning And Connecting The Ias Module

    Installing replaceable parts 7-77 Positioning and connecting the IAS m odule The IAS module can be installed in the field. The following steps describe how to position the module in the terminal and then connect it between the outside wire connection and the rear terminal PCP.

  • Page 254: Installing The Inside Service Wires

    7-78 Installing replaceable parts Figure 7-64: Diagram of the IAS module Board mount IAS module Terminal block connections Sits in mount this way Connects to terminal block Connects to interconnect cable Replace the rear terminal PCP as discussed in Replac­ ing the rear terminal PCP.
  • Page 255 Installing replaceable parts 7-79 Attaching the ISWs, continued b) Grasp the top portion of the terminal block and pull it carefully away from the board. c) Snap the block to the upper arm of the link assembly. This secures the upper terminal block in place so you can use both hands to attach the wires.

  • Page 256: Replacing The Ias Module

    7-80 Installing replaceable parts Replacing the IAS m odule The following procedure describes replacing an IAS module: This procedure assumes you have followed the direc­ tions in Preparing the terminal for maintenance and Opening the terminal. The power has been discon­ nected at the IAS module (J2).

  • Page 257: Optional Features: Datajack And Smart Card Alert

    Installing replaceable parts 7-81 sert the tie wrap through the hole at the top of the board mount and tie its ends together. Trim off the excess. Replace the rear terminal PCP in its mount. Plug the interconnect cable on the IAS (J1) into the con­ nector on the top of the rear terminal PCP (J28).

  • Page 258: About The Apc Datajack Module

    7-82 Installing replaceable parts About the APC datajack m odule Millennium terminals can offer data transfer capability. This function is created by connecting a unit with an RJ11 connector to a telephony board with a datajack connector. The datajack cable connector cable is shown in Figure 7-66. Note that there must be a loop between the two outside points.
  • Page 259 Installing replaceable parts 7-83 Remove the three screws from inside the terminal se­ curing the module to the side of the terminal. Refer to Figure 7-67. Remove the module, pulling the connecting wire free from its hole in the terminal housing. Figure 7-67 shows the module attached to the side of the terminal.
  • Page 260 7-84 Installing replaceable parts Figure 7-68: APC datajack side view, attachment side Connect button in Screw locations engaged for securing position module to terminal housing Release connection button in extended position Power cable Feed the datajack power cable between the PCP as­ sembly brackets on the inside of the front terminal hous­...

  • Page 261: Replacing The Teladapt Connector For Datajack

    Installing replaceable parts 7-85 Replacing the teladapt connector for datajack If the teladapt connector on the APC datajack module becomes corroded or jammed with foreign matter, it is not necessary to replace the entire unit. The teladapt, in its plastic shell, can be removed from the datajack housing and replaced using the following procedure: Make sure the connect button is up.

  • Page 262: Installing Smart Card Alert

    7-86 Installing replaceable parts Reverse the procedures in Steps 1 and 3 to restore the module. Run a datajack test, as described in Chapter 3. Installing sm art card alert The smart card alert feature is described in Chapter 1 of this document.

  • Page 263: Installing Smart Card Alert Firmware

    Installing replaceable parts 7-87 Installing smart card alert firmware Confirm you are working on a smart card control PCP. The NT number will be one of the following: NT5U4002, 4008, or 4012. Set the control PCP on an anti-static pad on a flat and stable surface.

  • Page 264: Installing The Daughter Board

    7-88 Installing replaceable parts Installing the daughter board If you are: Replacing a smart card alert board: Start at Step 1. Installing the smart card alert upgrade: Start at Step 3. Electrostatic • Connect your ESD wrist strap to the ESD connec­ tion points shown in Figure 7-2.
  • Page 265 Installing replaceable parts 7-89 Figure 7-71: Daughter board positioning on the control PCP Daughter board orientation Remove this chip (U25) to accommodate daughter board 24-pin connector fits into U25 socket If you have installed a daughter board for the first time, you may need to remove the alerter cable (J16) from its cable clamp in order to get it to reach under the control PCP to reach the daughter board.

  • Page 266: Restoring The Terminal To Operation

    7-90 Installing replaceable parts Route the cable between the PCP assembly brackets so that the cable will be underneath the PCP assembly when it is replaced. Refer to Figure 7-73. Figure 7-73: Route cables under PCP assembly Restoring the terminal to operation Do the following to restore the terminal to operation so you can test the smart card alert feature.
  • Page 267 Installing replaceable parts 7-91 Connect the J38 end of the keypad two-wire cable to connector J36 on the smart card alert daughter board. Refer to Figure 7-74 for daughter board connectors. Figure 7-74: Connectors on the smart card alert board 4-pin connector for keypad link _ 3-pin connector...
  • Page 268 7-92 Installing replaceable parts NTP: 506-6501-203 Document issue: 00.01 Status: Standard Date: January 1997...

  • Page 269: Cleaning The Terminal

    8 Cleaning the terminal On-site terminal maintenance requires: • cleaning the magnetic read head of the card reader peri­ odically • clearing debris from the card reader slot as needed • cleaning the exterior of the terminal • cleaning debris from the coin guide, validator, and coin assembly as needed Cleaning the card reader There are two aspects of the card reader and bezel which...

  • Page 270: Clearing The Card Slot

    8-2 Cleaning the terminal • Do not swipe the cleaning card more than twice through the card reader, as excessive swiping could result in head damage. • Discard the card after 100 cleaning operations. The only way to test the performance of a smart card reader is to make a call.

  • Page 271: Clearing Debris From The Coin Guide Slot

    Cleaning the terminal 8-3 Clearing debris from the coin guide slot If debris gets stuck in the coin guide on the ID bezel: Remove the debris from the coin guide by using a suit­ able instrument, such as a small knife or tweezers. If the material is too firmly lodged to pull out, refer to Step 2.
  • Page 272 8-4 Cleaning the terminal Scratches: Scratches less than one-quarter-inch wide can be repaired by brush touch up or spray painting. If the scratches are wider than one-quarter-inch, remove the ter­ minal and send it to an authorized repair location. Spray paint graffiti: Remove the terminal and send it to an authorized repair location.

  • Page 273: Customer-Orderable Parts

    9 Customer-orderable parts If an internal component of the terminal is not working properly, the normal procedure is to replace it. A/ofe:For customized components, such as the ID bezel; for terminal keys and locks; and for the most up-to-date codes for documentation, contact your Millennium support person.
  • Page 274 9-2 Customer-orderable parts Table 9-1: Installation and maintenance hardware (continued) Part Number Description A0241119 QBA3A Backboard for wall installations A0371813 NT5U01AL Spacer kit Spacer P0692080 Shoulder screw P0719168 A0351364 NPS50332-01 L15 Wrist strap A0351370 NPS51055-01 L1 Knuckle saver P0532301 Locking to o l-L -to o l P0896911 Locking to o l-T -to o l R0117488...

  • Page 275: Identifying Your Terminal Type

    Customer-orderable parts 9-3 Identifying your terminal type Each terminal has a product ID label located in the top right hand corner on both the inside and outside of the rear housing. The inside location is as shown in Figure 9-1. This label tells you the type of terminal and the release number, which you may need to refer to when ordering components.
  • Page 276 9-4 Customer-orderable parts Table 9-2: Parts list for the Millennium multi-pay terminal (continued) Item Ordering number code Replacement part description P0705943 Card holder group includes: shown window number card envelope P0712737 VFD assembly includes: 1. VFD " 1a. plain grommet 1b.
  • Page 277 Customer-orderable parts 9-5 Table 9-2: Parts list for the Millennium multi-pay terminal (continued) Item Ordering number code Replacement part description A0395258 NT5U4104: Cam assembly includes: 17. cam retainer 17a. cam service 49. M3.5 machine screw P0734692 Coin guide P0715848 Coin slot gasket P0712735 Swivel assembly Includes: 20.
  • Page 278 9-6 Customer-orderable parts Table 9-2: Parts list for the Millennium multi-pay terminal (continued) Item Ordering number code Replacement part description P0729511 Link assembly A0372382 NT5U01 AM alerter PCP, comes with: (28a) alerter membrane ::: : : screws \d) 4. ivio.o la p p in g A0357452 NT5U01AF handset with 0.7 m cord (Canada) A0644468...
  • Page 279 Customer-orderable parts 9-7 Table 9-2: Parts list for the Millennium multi-pay terminal (continued) Item Ordering number code Replacement part description A0394610 NT5U4102 upper bezel assembly includes an inte­ gral keypad which is not separately orderable, and: 38a. gasket. The upper bezel assembly also requires one of the following: P0712739 Blank dialer bezel for terminals without quick access...
  • Page 280 This item must be ordered separately. shown in P0847456 Coin box rail, replacement (silver-colored) Ch. 7 P0855467 Coin funnel gasket (install for non-Nortel lids) Machine screw (M3.5) ■ - ............- ......
  • Page 281 Customer-orderable parts 9-9 Millennium multi-pay terminal installation, operation, and maintenance guide...
  • Page 282 9-10 Customer-orderable parts NTP: 506-6501-203 Document issue: 00.01 Status: Standard Date: January 1997...
  • Page 283 Customer-orderable parts 9-11 Figure 9-4: Auxiliary view, multi-pay terminal chassis...

  • Page 284: Instruction Cards

    9-12 Customer-orderable parts Instruction cards Number cards and internal or external instruction cards are supplied by the operating company. Figure 9-5 shows how the cards are positioned on the terminal. Figure 9-5: Locating the instruction card in the window assembly Printing specifications These are the recommended printing specifications for the instruction cards:...

  • Page 285: Internal Instruction Card

    Customer-orderable parts 9-13 • All lettering must be at least 1 mm from the outer edges. Note: The reference pin is for design purposes only. Internal instruction card If internal instruction cards are used, they must have a notch in the lower edge and a hole in the tab at the top, as shown in Figure 9-6.

  • Page 286: External Instruction Card

    Customer-orderable parts 9-14 Note: Unless otherwise specified, all dimensions are in millimetres. The thickness of the material also should be considered when gauging the fit of the instruction card. The recommended thickness is 0.55 mm. External instruction card Figure 9-7 gives the measurements of the external instruction card and shows approximately what it should look like.

  • Page 287: Quick Access Keys Label

    Customer-orderable parts 9-15 Quick access keys label The optional quick access keys bezel has a clear plastic window, located between the two rows of keys on a 10-key bezel and above the single row of keys on a five-key bezel. A label card can be inserted behind this window.

  • Page 288: Tools

    9-16 Customer-orderable parts The recommended material for the card is 240M (0.26 mm) Prestige Offset card stock or the equivalent. Tolerances are indicated on the drawing. The measurements are symmetrical around a center line. Tools Chapter 2 lists the tools and equipment required for installing, maintaining, and testing the multi-pay terminal.

  • Page 289: Appendix A: List Of Alarms

    Appendix A: List of alarms Table A-1 lists the alarms issued by the terminal to the Millennium Manager and the appropriate corrective actions. Saving CDRs It is important to upload all CDRs (call detail records) from the terminal before performing maintenance tasks inside the terminal.

  • Page 290: Table A-1: List Of Alarms

    A-2 Appendix A: List of alarms need to uninstall the terminal before you start replacing parts, then re-INSTALL it when you have completed your tasks. • If you do not plan to change any of the modules described in the above paragraph, you will not be required to re-INSTALL the terminal when you complete your tasks.
  • Page 291 Appendix A: List of alarms A-3 T ab le A -1 : List of alarm s (continued) Message: Telephony board not responding Description: Occurs when there is a communication problem with the tele­ phony PCP, such as: • a control PCP query times out while waiting for a re­ sponse from the telephony PCP •...
  • Page 292 A-4 Appendix A: List of alarms Table A -1: List of alarms (continued) Description: Occurs when the terminal powers up after a power interruption longer than two seconds, with no other errors outstanding. • It occurs only when the terminal is fully installed, to prevent false alarms while toggling power during maintenance.
  • Page 293 Appendix A: List of alarms A-5 Table A -1: List of alarms (continued) Alarm 9 (continued) Action: Check the ribbon cable. If it is damaged, replace the display. If the problem continues: 1. Send the CDRs to the Millennium Manager. 2.
  • Page 294 Appendix A: List of alarms Table A -1: List of alarms (continued) Message: CDR checksum error, statistics checksum 1 6 , 1 7 , error, terminal table checksum error, other data 1 8 , checksum error Description: These alarms are caused when data on the control PCP has been damaged.
  • Page 295 Appendix A: List of alarms A-7 T ab le A-1: List of alarm s (continued) M essage: Bad EEPROM Description: Occurs when the terminal fails to read and write to the EEPROM on the control PCP. • EEPROM is memory that does not require power to maintain data.
  • Page 296 Appendix A: List of alarms Table A -1: List of alarms (continued) Message: Control microprocessor RAM defective Description: Occurs when the terminal fails a memory test to write data to a block of memory and read it back. The test is done during powerup and idle states. Action: 1.
  • Page 297 Appendix A: List of alarms A-9 T able A -1: L is t o f alarm s (co ntinue d ) Message: Stuck button ■ Description: Occurs when a terminal in the idle state detects a malfunc­ tioning or stuck button. •...
  • Page 298 Appendix A: List of alarms A-10 T able A -1 : List of alarm s (continued) Message: Cash box threshold Description: Occurs when the volume of the coin box reaches the predeter­ mined threshold. • The coin box threshold is downloaded to the terminal and is typically set to 70% to 80% of the coin box capacity.
  • Page 299 A-11 Appendix A: List of alarms Table A -1 : L is t o f alarm s (co n tinu ed ) Alarm 29 (continued) • This alarm is triggered by a switch on the vault security board, in the coin vault. Action: •...
  • Page 300 2 Appendix A: List of alarms Table A-1: L is t o f alarm s (contin ue d ) Message: Validator jam Description: Occurs when the validator detects a blockage or coin jam near one of the two sensors or if there is a defective sensor. •...
  • Page 301 Appendix A: List of alarms T able A -1 : L is t o f alarm s (co ntin ue d ) Alarm 32 (continued) Action: 1. Check the escrow for blockages caused by debris or jammed coins. 2. Check the ribbon cable which connects the escrow to the validator for damage.
  • Page 302 A-14 Appendix A: List of alarms Table A -1 : L is t o f alarm s (contin ue d ) Alarm 34 (continued) Action: 1. Check the CO line for adequate voltage and dial tone. 2. If there is voltage, but no dial tone, check the cables. 3.
  • Page 303 Appendix A: List of alarms A-15 Table A -1: List of alarms (continued) Alarm 35 (continued) 5. If none of the above work, try reinstalling the terminal using an alternate Millennium Manager number. However, at this point, any CDRs resident in the memory at the time of the failure will be lost.
  • Page 304 A-16 Appendix A: List of alarms NTP: 506-6501-203 Issue: 00.01 Status: Standard Date: January 1997...

  • Page 305: Appendix B: Error Codes

    Appendix B: Error codes Table B-1 lists the error codes found in the craft interface. Electrostatic • When doing maintenance inside the terminal, pre­ vent damage to the electrostatic-sensitive devices discharge by wearing your ESD wrist strap. Connect it to the (ESD) ESD connection points shown in Figure 7-2.

  • Page 306: Table B-1: Craft Interface Error Code Descriptions

    Appendix B: Error codes A/ofe;When you replace the control PCP or firmware, or the escrow or validator, always run the INSTALL terminal- configuration routine. A/ofe:When you replace the telephony PCP, perform a forced download to repopuiate the telephony memory with the power fail telephone numbers.
  • Page 307 Appendix B: Error codes Table B-1: Craft interface error code descriptions (continued) Encountered during: Call to the Millennium Manager. Description: Indicates no dial tone. Usually occurs during the call setup table download. Action: Check for dial tone. Refer to troubleshooting descrip­ tions in Chapter 6.
  • Page 308 Appendix B: Error codes Table B-1: Craft interface error code descriptions (continued) Error code 23 Action Try calling again. If after several attempts the problem persists, call the Millennium Manager system manager and/or the network personnel to confirm that the Millen­ nium Manager, modems, and CO line are operat­...
  • Page 309 Appendix B: Error codes Table B-1: Craft interface error code descriptions (continued) Call to Millennium Manager. Encountered during: Usually occurs during the call set-up when obtaining a table download. Description: Indicates there is no ring-back signal. Action: Refer to the action for error code 23. Encountered during: Millennium Manager download.
  • Page 310 Appendix B: Error codes Table B-1: Craft interface error code descriptions (continued) Encountered during: Millennium Manager download, installation mode. Occurs when a table the terminal requires is not downloaded from the Millennium Manager. Description: Indicates a terminal will not go into service unless its tables are downloaded.
  • Page 311 Appendix B: Error codes Table B-1: Craft interface error code descriptions (continued) Encountered during: Central office line check. Description: Indicates the CO line test failed because there is no dial tone. Action: Check the CO line coming into the terminal for dial tone.
  • Page 312 Appendix B: Error codes Table B-1: Craft interface error code descriptions (continued) Encountered during: Coin unit test, installation or maintenance mode. Description: A coin validator error has occurred. Action: Check the cable connections to the escrow unit and control PCP. Retry the test.
  • Page 313 Appendix B: Error codes Table B-1: Craft interface error code descriptions (continued) Encountered during: Coin unit test, installation or maintenance mode. Description: Time-out while waiting for a coin. Action: Retry test inserting coins more quickly. : Ti;;;.- ■ t: Encountered during: Coin unit test, installation or maintenance mode.
  • Page 314 Appendix B: Error codes B-10 Table B-1: Craft interface error code descriptions (continued) Encountered during: Memory check. This problem usually occurs during the download procedure. Description: Indicates possible read or write problem with the EEPROM (Electrically Erasable Programmable Read-only Memory). Action: Replace the control PCP.

  • Page 315: Appendix C: Regulatory Notices

    Appendix C: Regulatory notices This appendix includes various regulatory messages and safety instructions from the Canadian and American governments and from Underwriters Laboratories. Industry Canada notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements.
  • Page 316 Appendix C: Regulatory notices Existing telecommunications company requirements do not permit their equipment to be connected to customer- provided jacks except where specified by individual telecommunications company tariffs. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier.

  • Page 317: Shock Hazard Warning

    Specifically, use only 4 conductor modular teladapt plug/ cords with this product, and the AC transformer must be CSA/UL or CSA-NRTL/C approved Class 2, level C. Address for warranty and repairs in Canada Nortel 30 - Norelco Drive Weston, Ontario M 9L2X 6...

  • Page 318: U.s. Regulations

    C-4 Appendix C: Regulatory notices U.S. regulations This section consists of U.S. federal rules and cautions. Radio/TV interference Terminals equipped with electronic push-key dials generate and use radio frequency energy, and if not installed and used properly and in strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception.

  • Page 319: Federal Communications Commission (Fcc) Notice

    Appendix C: Regulatory notices Federal Communications Commission (FCC) notice FCC registration number: This telephone equipment complies with Part 68, Rules and Regulations, of the FCC for direct connection to the Public Switched Telephone Network. (The FCC registration number appears on a sticker affixed to the bottom of the telephone.) Your connection to the telephone line must comply with these FCC rules:...
  • Page 320 1-800-4NORTEL or write to Nortel, 640 Massman Drive, Nashville, TN 37210. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 321: Csa/Nrtl/Ul Installation Instructions

    Appendix C: Regulatory notices C-7 CSA/NRTL/UL installation instructions Warranty: Avoid electrical shock hazard to personnel or equipment damage. Observe the following precautions when installing telephone equipment: Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

  • Page 322: Important Safety Instructions

    Appendix C: Regulatory notices Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce risk of fire, electric shock, and injury to persons. Follow these precautions: Read and understand all instructions. Follow the warnings and instructions marked on the product.

  • Page 323: Shock Hazard Warning

    Appendix C: Regulatory notices C-9 • If the product has been exposed to rain or water, or if liquid has been spilled on the product, dis­ connect and allow the product to dry out to see if it still operates, but do not open up the product. •...
  • Page 324 C-10 Appendix C: Regulatory notices NTP: 506-6501-203 Issue: 00.01 Status: Standard Date: January 1997...

  • Page 325: Glossary

    Glossary The following terms and abbreviations may appear in this document: AABS See Automated Alternate Billing Service ACCS See Automated Calling Card Service. alarms Messages generated by terminals to alert the Network Control Center of terminal failure conditions. answer detection See supervision.
  • Page 326 Glossary See call-detail record central office Part of the telecommunications network which provides telecom m u­ nication services to subscribers within a given area. It consists of switching equipment and trunks for establishing connections to other central offices. checksum A data integrity test that is typically used to ensure that memory and transmitted messages have not been corrupted.
  • Page 327 Glossary download A term applied to the transfer of data from a primary source device, such as a mainframe computer, to a subsidiary destination device, such as a terminal. DTMF See dual tone multifrequency. dual tone multifrequency (DTMF) A signaling method that uses set combinations of two voice band frequencies.
  • Page 328 Glossary Fail to POTS Mode A telephone that has lost its supplementary power reverts to Plain Ordinary Telephone Service (POTS) and is no longer able to provide credit, calling and pre-paid integrated circuit card services. forgotten card alarm This is an optional feature created by rerouting the alerter connec­ tion and the keypad alerter connection to a daughter board on the control PCP.
  • Page 329 Glossary The inside service wire provides power to the components of the terminal. keypad An alphanumeric keypad on the terminal used to enter alphanu­ meric information. line A transmission medium for connecting the equipment of a customer to a central office or other switch. load number (LN) Denotes the percentage of the total load to be connected to a tele­...
  • Page 330 Glossary Northern Telecom publication or practice. opcode An abbreviation for operation code. See operation codes. operation codes These are messages craftspeople send to the Millennium Manager from the terminal to inform the telephone company of the status of the terminal and the activities they have done. Each code is up to three digits long.
  • Page 331 Glossary pre-paid integrated circuit card (PICC) Also known as a smart card, telecard, or chip card. Users buy the cards and use them to pay for telephone calls by inserting them into the card reader. They contain an Electrically Erasable Program­ mable Read-Only Memory chip that records the value of the card.
  • Page 332 A device which connects terminals to the network and routes calls to terminals. See Technical Assistance Manager. Technical Assistance Manager This is the Nortel representative who helps telcos with technical problems in setting up and running Millennium terminals. telco A telephone or telecommunications company...

  • Page 333: Index

    Index alarm code (continued) A-11 access code A -11 craft interface A-12 operation code level A-13 overview 1-33 A-13 unable to enter 5-38 A-2, A-14 accessing the INSTALL prompt A-14 accessing inside the terminal 2-11 A-15 ACCS (Automated Calling Card A-16 Service), validating calling cards A-16...
  • Page 334 1-2 Index anti-static bag, storing removed call process (continued) components 2-21 using coins 1-12 anti-static surfaces 6-1, 7-19, 7-87, while running craft interface 5-18 call rating armored cord replacement 7-22 CO line 1-20 autodial calls 1-14 coin calls 1-12 Automated Calling Card Service using PSN (ACCS), validating calling cards Call records present/Press *...
  • Page 335 closing the terminal card reader test, craft interface CO line INSTALL 3-15 maintenance menu (546) 5-13 card slot, clearing maintenance test problems 5-14 card testing 3-21 testing 3-24 card validation, CO line 1-20 troubleshooting 6-20, 6-21 Card validation/in progress voice and data on same line 1-20 3-22 CO line check/Go offhook...
  • Page 336 Index coin vault craft interface (continued) accessing to install coin box 2-28 maintenance level escrow hex nut 7-53 maintenance troubleshooting maintenance menu replacing the security PCP 7-62 coin vault lock upgrade 7-66 bypassing the menu coin vault lock, replacing 7-65 CDR upload (732) 5-27 coins, which to use for testing...
  • Page 337 download INSTALL 3-11 Danger warning, terminal installation maintenance menu (369) 5-25 problems 3-12 data transfer alarm code A-16 when to force a download datajack Download in progress/Please replacing 7-82 3-11, 5-26, 5-29 wait replacing teleadapt connector 7-85 DTMF tones 1 -2 4 ,3 -2 2 ,0 -6 testing 3-25 troubleshooting...
  • Page 338 Index error code (continued) functional features of terminal 1-17 furniture installing terminals inside terminal enclosures B-10 gasket, display window 7-31 error codes list Gemplus GPM 103 cards, See also errors smart cards answer supervision, craft interface Go back onhook 3-7, 3-10, 5-14 5-32 Go offhook, press diagnosing...
  • Page 339 interlock tab 7-28 incoming calls, anti-fraud 1-14 internal components 1-22,1-27 Industry Canada notices invalid card 3-22 inferred answer supervision (IAS) ISO specs for smart cards 1 -1 See IAS module ink stains, cleaning attaching to the IAS module 7-78 Insert card in slot/under precautions 7-78 dial pad 5-18...
  • Page 340 1-8 Index locking mechanisms maintenance menu (continued) moving through the menu 5-5, 5-6 installing a lock terminal out-of-service op code T-tool upper housing, replacing 7-12 (999) 5-24 locking the terminal validator out-of-service op code locking tools 2-11, 3-5, 7-3, 7-56 (997) 5-24 long distance (toll) call, coin...
  • Page 341 multi-pay terminal (continued) multi-pay terminal (continued) security features alarms 1-21 setting up the site backboard, mounting shipping vibration basic operation smart card alert connections block cable connections 2-19 diagram 1-24 chassis front and rear views 9-11 spacers cleaning the outside of the terminal specifications styles completing installation...
  • Page 342 operating company PCP assembly about terminal alarms cable connections 7-13 1 -21 removing during installation 2-18 card choices 1-17 PCPs, describing 1-24 controlling advertising display controlling quick access keys 1-19 peripheral equipment, installation controlling smart card alert 1-18 personal identification number (PIN), permission to connect See PIN power provisioning...
  • Page 343 prompt (continued) Power fail Enter op code XXX/Fix, Save, Stop power fail alarm ■ ) -34 4-4 4-6 5-22 power fail mode, fail to POTS 1 -4 Enter PIN XXXXX/Fix, Save, Stop pre-paid integrated circuit cards 3-4, 4-4, 5-3 (PICCs), See smart card Failed XX/Press * to try again 3-4, Press 1 = card reader/ 2 =...
  • Page 344 1-12 Index prompt (continued) prompt (continued) Please wait 3-1 , 3-22, 5-25, 5-29, 673. Enter op codes/Use 1=DO IT, 5-34 *=NEXT 5-22, 5-23 . Out of service/Use 1=DO IT, Press 1 = card reader/ 2 = coin, 3 = 6 8 8 whole set 5-36 #=BACK...
  • Page 345 7-13 PCP assembly bracket 2-18 telephony/control PCPs 7-17 REN (ringer equivalence number) C safety instructions, using an indoor repairs terminal Nortel address, Canada scope of document AGT-1 1-800-4NORTEL scratches, touching up 8-4 ‘ replaceable components screws replacing ID bezel and clamp plate...
  • Page 346 1-14 Index Sensor error./Try cleaning or supplementary power (continued) source security considerations replace serial number 2-13, 3-8, 9-3 supporting enhanced services service interruptions, alarms feature troubleshooting 6-16 1-21 switch actuator 7-40 Set removal A-10 swivel, replacing 7-21 setting up the site shipping vibration shock hazard warning C-3, C-9...
  • Page 347 Index 1-15 To make another call/press terminal installation the button 3-23, 3-24 closing the terminal 2-26 toggle bolt inferred answer supervision (IAS) toll calls, See long distance module tools and equipment required installing internal components 2-18 troubleshooting installing peripheral equipment alarms and diagnostics 1 -21 mounting the backboard...
  • Page 348 1-16 Index U.S. regulatory notices voltmeter volume control 1 -1 8 ,1 -2 1 ,3 -2 0 vacuum fluorescent display (VFD), See VFD warnings validator CDR uploads 7-13, 7-19, 7-88 cable connections 7 -8 ,7 -1 0 connecting inside service wires craft interface maintenance tests 5- (ISW) 2-17...
  • Page 350 Information subject to change without notice Millennium is a trademark of Northern Telecom Document number: A0667039 Document issue: 00.01 Document status: Standard Date: January 1997 Printed in Canada NORTEL N O R T H E R N T E L E C O M...

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