Ferno Customer Relations; Limited Warranty; Figure 3 - Date-Of-Manufacture Wheels - Ferno Najo User Manual

Customer Relations, Warranty

6 - FERNO CUSTOMER RELATIONS

Customer service and product support are important
aspects of each Ferno product. For assistance, please
contact Ferno Customer Relations:
Telephone (Toll Free) .........................1.877.733.0911
Telephone ........................................ +1.937.382.1451
Fax (Toll Free) .................................. 1.888.388.1349
Fax ................................................... +1.937.382.1191
Internet ............................................ www.ferno.com
12
Limited Warranty Summary
Ferno products are warranted free from defects in material and workmanship for one year, except:
• External finishes (gelcoat, paint, powdercoat, decals, etc.) are warranted for 90 days.
• Soft goods (webbing, vinyl, fabric, foam, etc.) are warranted for 90 days.
• Fiberglass AquaCiser tanks are warranted against leakage for 5 years.
• Stainless hydrotherapy tanks are warranted against tank shell leakage and corrosion for 5 years.
• Mortuary products (except hydraulic parts and soft goods) are warranted for 2 years.
• Ambulance cots and transporters (except external finish and soft goods) are warranted for 2 years.
• EMS bags (replaceable bottom excluded) and backboards are warranted for lifetime replacement. (Damage caused by
accident, abuse, misuse or improper care will be repaired at a reasonable charge for which you will be informed prior to the
repair work being done.)
• Integrated Charging System (ICS) is warranted for 2 years.
Ferno repairs are warranted for 90 days from the date of repair.
This limited warranty applies only when the product is used as described in the instructions provided. The warranty period begins when the product
is shipped from Ferno or when you receive it if you have proof of delivery. Shipping charges are not covered by this limited warranty. Ferno is
not liable for shipping damages or damages sustained through using the product.
Non-Ferno products sold by Ferno retain the product manufacturer's original warranties.
those of the product manufacturer, nor does Ferno assume any liability for products manufactured by others.
Limited Warranty Obligation
If a product is proven defective, Ferno will repair or replace it, or, at our option, refund the item's purchase price. In no event is Ferno liable for
more than the selling price of the product. The purchaser accepts these terms in lieu of all damages.
This is a summary of the limited warranty.
disclaimers, are available upon request by calling 800-733-3766 or 937-382-1451.
10
Example:
the date of
manufacture
would be
the 7th month
of the year 2006

Figure 3 - Date-of-Manufacture Wheels

7 - LIMITED WARRANTY

The actual terms and conditions of the limited warranty, and the limitations of liability and
Najo Backboards by Ferno
®
Please have the date of manufacture of your backboard
available when calling Ferno Customer Relations, and
include it in all written communications.
The date of manufacture is molded into the back of the
backboard in one of the two styles shown below. If a
series of letters and/or numbers is molded or stamped
near the date wheel, please provide them, too.
Example:
the date of
manufacture
would be
the 25th day
of the 10th month
of the year 2006
Ferno offers no warranties of any kind additional to
© Ferno-Washington, Inc. 234-3237-00 February 2006
31
12