Electrolux EW8F169SA User Manual page 48

48 www.electrolux.com
Problem
There is water on the
floor.
You cannot open the
appliance door.
The display does not
show the wireless indi‐
cator .
The App cannot con‐
nect to the appliance.
The App cannot fre‐
quently connect to the
appliance.
Possible solution
• Make sure that the couplings of the water hoses are
tight and there is not water leakages.
• Make sure that the water inlet hose and the drain hose
have no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
• Make sure that a washing programme that ends with
water in tub, has been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in
the drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appli‐
ance. Contact the Authorised Service Centre.
If you need to open the door, please read carefully
"Emergency door opening".
• Make sure that the Remote Start is not activated. Deac‐
tivate it.
• Check the wireless signal.
• Make sure that the wireless connection is on. Refer to
paragraph "Configuring the washing machine wireless
connection" in "Wi-Fi - Connectivity setup" chapter.
• Check your home network and router.
• Restart the router.
• Contact your wireless service provider if there are fur‐
ther problems with the wireless network.
• Check the wireless signal.
• Check if your smart device is connected to the wireless
network.
• Check your home network and router.
• Restart the router.
• Contact your wireless service provider if there are prob‐
lems with the wireless network.
• The appliance, the smart device, or both, need to be
configured again because a new router has been instal‐
led or the router configuration has been changed.
• Make sure that the wireless signal reaches the appli‐
ance. Try to move the home router as near the appli‐
ance as possible or consider purchasing a wireless
range extender.
• Make sure the wireless signal is not disrupted by micro‐
wave. Turn the microwave off. Avoid using the micro‐
wave and the remote control at the same time.