Using Smart Diagnosis - LG WM22WV26 Owner's Manual

Smart Diagnosis™ Using a
Smart Phone
• For appliances with the
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.
Smart Diagnosis™ can not be activated unless the
appliance is connected to power. If the appliance
is unable to turn on, then troubleshooting must
be done without using Smart Diagnosis™.

Using Smart Diagnosis™

Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics service centre
when the product malfunctions or fails.
Use this function only to contact the service
representative, not during normal operation.
1.
Press the Power button to turn on the
washing machine. Do not press any other
buttons or turn the programme selector knob.
2.
When instructed to do so by the call centre,
place the mouthpiece of your phone close to
the Power button.
3.
Press and hold the
Temp. (Water Temperature) button for three
seconds, while holding the phone mouthpiece
to the icon or Power button.
4.
or logo
5.
NOTE
• The Smart Diagnosis™ function depends on
• The communication performance will improve
• If the Smart Diagnosis™ data transfer is poor
SMART FUNCTIONS
Keep the phone in place until the tone
transmission has finished. Time remaining for
data transfer is displayed.
• For best results, do not move the phone
while the tones are being transmitted.
• If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
Once the countdown is over and the tones
have stopped, resume your conversation with
the call centre agent, who will then be able to
assist you using the information transmitted
for analysis.
the local call quality.
and you can receive better service if you use
the home phone.
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
35 EN