Dell PowerEdge 3250 Information Update
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Dell PowerEdge 3250 Information Update

Dell PowerEdge 3250 Information Update

Dell poweredge 3250 servers: supplementary guide
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Dell™ PowerEdge™ 3250 Systems
Information Update
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell PowerEdge 3250

  • Page 1 Dell™ PowerEdge™ 3250 Systems Information Update w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, PowerEdge, Dimension, Inspiron, Latitude, OptiPlex, Dell Precision, and DellNet are trademarks of Dell Computer Corporation; Red Hat is a registered trademark of Red Hat, Inc.; Intel is a registered trademark of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

  • Page 3: Table Of Contents

    Automated Order-Status Service Technical Support Service Dell Enterprise Training and Certification Problems With Your Order ......
  • Page 4 Returning Items for Warranty Repair or Credit Before You Call ......Contacting Dell Tables Table 1-1.

  • Page 5: Recommended Installation Order Of The Service Utility Partition

    Recommended Installation Order of the Service Utility Partition Dell recommends installing the service utility partition from the Resource CD before installing an operating system. Installing the service utility partition first ensures that enough space is allocated for the system maintenance utilities.

  • Page 6: System Status Indicators

    System Status Indicators The system's bezel has an indicator that can represent system status when the bezel is installed. The indicator identifies whether the system is operating properly or needs attention. A caution code identifies a problem with power supply, system or power-supply fans, system temperature, hard drives, or expansion cards.

  • Page 7: Intel Server Management Software Options

    Two methods for updating this driver are described below. From the operating system, you may install the megaraid driver rpm from the Dell PowerEdge 3250 PERC 4/DC CD. The megaraid driver rpm is also available on support.dell.com.

  • Page 8: Perc 4/Dc Interface Issues

    To install the PERC 4/DC drivers from EFI partition, use the PowerEdge 3250 PERC 4/DC CD included with the kit and perform the following steps: Boot your system with the PowerEdge 3250 PERC 4/DC CD. From the EFI interface, select Boot from the CD.

  • Page 9: Recovering Boot Options In System Setup

    Recovering Boot Options in System Setup When the BIOS is recovered or updated, the system setup options are reset to the default options. Before performing a BIOS recovery, write down the current configuration settings so that you can restore the settings. The following sections give information on how to use the EFI Boot Manager and how to reinstall boot options with the Windows and Red Hat Linux operating systems.

  • Page 10: Red Hat Linux Advanced Server 2.1, 64-Bit Version Operating System

    Type \cd msutil. Run the nvrboot.efi utility. At the OS Boot Options Maintenance Tool, type I for Import. At the Enter IMPORT file path prompt, type \efi\microsoft\winnt50\boot000 x , where x is the number in the filename that you noted in step 4. Press <Enter>...

  • Page 11: Using Console Redirection

    Online Services You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information. Inf o r mat io n Updat e...

  • Page 12: Autotech Service

    AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

  • Page 13: Automated Order-Status Service

    See the contact information for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 14: Returning Items For Warranty Repair Or Credit

    Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
  • Page 15 Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed:...

  • Page 16: Contacting Dell

    NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 17 Country (City) International Access Code Country Code City Code Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care...
  • Page 18 Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
  • Page 19 Country (City) International Access Code Country Code City Code China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience...
  • Page 20 Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com Technical Support Customer Care (Relational) Home/Small Business Customer Care...
  • Page 21 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
  • Page 22 Country (City) International Access Code Country Code City Code Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/gr/en/emaildell/ Country Code: 30 Technical Support Gold Technical Support Switchboard Sales Grenada General Support Guatemala General Support Guyana General Support Hong Kong Website: support.ap.dell.com International Access Code: 001 E-mail: ap_support@dell.com...
  • Page 23 Country (City) International Access Code Country Code City Code Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Ireland Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.
  • Page 24 Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Faxbox Service 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees)
  • Page 25 Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 352 Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium)
  • Page 26 Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax...
  • Page 27 Country (City) International Access Code Country Code City Code New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business Government and Business Sales Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com...
  • Page 28 Country (City) International Access Code Country Code City Code Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Country Code: 351 Technical Support Customer Care Sales Puerto Rico General Support St. Kitts and Nevis General Support St. Lucia General Support St.
  • Page 29 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
  • Page 30 Country (City) International Access Code Country Code City Code Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ City Code: 22 Technical Support (Home and Small Business) Technical Support (Corporate)
  • Page 31 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
  • Page 32 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...

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