Troubleshooting - Harman JBL Quantum 800 Owner's Manual

Troubleshooting

If you have problems using this product, check the following points before you
request service.
No power
•
The headset turns off automatically after 10 minutes of inactivity. Power on the
headset again.
•
Recharge the headset (see
2.4G pairing failed between headset and 2.4G USB wireless dongle
•
Move the headset closer to the dongle. If the issue remains, pair the headset with
the dongle again manually (see
Bluetooth pairing failed
•
Make sure you have enabled Bluetooth feature on the device to be connected
with the headset.
•
Move the device closer to the headset.
•
The headset is connected to another device through Bluetooth. Disconnect the
other device, then repeat the pairing procedures. (see
connection)").
No sound or poor sound
•
Make sure you have chosen JBL QUANTUM800 GAME as the default device in
the game sound settings of your PC, Mac or gaming console device.
•
Adjust volume on your PC, Mac or gaming console device.
•
Check game chat balance on PC if you are only playing game or chat audio.
•
Check that ANC is enabled while TalkThru is disabled.
"Charging your headset").
"To pair manually").
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"With Bluetooth (secondary