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Troubleshooting
Insufficient memory prompt appears during app installation
Please free up some memory and try to install again.
The touch screen does not work or is not sensitive
Please press and hold the Power button for about 10 seconds to reboot.
Device does not power on or system crashes
Please charge the battery for half an hour and then press and hold the power button for about 10
seconds to reboot.
The device cannot access the internet via a wireless network
Restart the wireless router or go to Settings and restart WLAN.
The device cannot wake up from sleep mode
Please press and hold the power button for about 10 seconds to reboot.
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