Samsung Galaxy Note10+ Notes On Usage page 62

• The battery in the product is not covered by the
free-of-charge repairs warranty except in the case
of a fault caused by a defect in the battery's
materials or manufacture.
• Accessories (except for S Pen SC02P) and
samples other than the product main unit are not
covered by the free-of-charge repairs warranty.
■ Performance...parts...for...repair ...
The Company retains performance parts for repair
of the Galaxy Note10+ main unit and its peripherals
for four years after discontinuation of production.
"Performance parts for repair" refers to parts required
for maintaining the functions of the product.
■ Free-of-charge...repair...warranty ...
1. When you contact the repairs help desk, have the
serial number (IMEI number) ready. You can find the
serial number (IMEI number) on the product or on a
sticker attached the box the product is sold in.
2. If this device malfunctions during the warranty
period and during normal use that follows the
precautions listed in the instruction manual, au will
repair the device for free.
3. Repairs will not be free of charge in the following
cases, even during the warranty period. (Or repair
may not be possible.)
a If you did not follow the instruction manual and
use the device correctly.
b If the device broke or was damaged by
unauthorized repairs or modifications.
c If you had the device repaired at a facility that is
not an authorized repair facility as designated by
au.
d If the device breaks or is damaged due to an
accident or your own negligence when you are
using or handing the device. Alternatively, there
are indications that the device was dropped, got
wet, damp, or the like.
e If the device breaks or is damaged due to natural
disasters, such as earthquakes, wind and flood
damage, fire, damage from salt, or abnormal
voltage.
4. Depending on how damaged the device is, repair
may not be possible.
5. The Company assumes no responsibility for any
damages or losses due to faults with the device.
60
Appendix