Goldair Platinum HeatSmart Series Manual

Goldair Platinum HeatSmart Series Manual

Panel heater

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erlene tozer
July 4, 2025

my heater wont heat but power is on lights are working

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Summary of Contents for Goldair Platinum HeatSmart Series

  • Page 2 This page has been intentionally left blank.
  • Page 3 General Care and Safety Guide YOUR SAFETY IS IMPORTANT TO US. PLEASE ENSURE YOU TAKE NOTE OF THE INSTRUCTIONS AND WARNINGS OUTLINED IN THIS MANUAL. CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.
  • Page 4 General Care and Safety Guide • Never use the appliance to dry clothes. • Always unplug appliance when not in use. • Do not connect the appliance to mains supply until completely assembled and adjusted. • Ensure hands are dry before handling the plug or main unit. •...
  • Page 5: Wall-Mounting Bracket

    Components CONTROL PANEL HEAT OUTLET CASTOR WHEEL BRACKETS X 2 AIR INLET MAIN POWER SWITCH CASTOR WHEELS X 4 WALL MOUNTING BRACKET...
  • Page 6: Assembly And Installation

    Assembly and Installation Before using this appliance, it must either be wall mounted or have the castor plates and castors fitted. The screw pack to attach the feet to your appliance will be taped to either one of the feet for your appliance, or taped to the plug. FREE STANDING Ensure the appliance is unplugged and power switches are off.
  • Page 7: Wall Mounted

    Assembly and Installation NOTE: Your Goldair Panel Heater should be installed with at least 150mm clearance from the floor and any other surrounding parts including other appliances, side walls, ceilings, shelves and soft furnishings. WALL MOUNTED HEATERS ARE ONLY TO BE MOUNTED ON WALLS THAT COMPLY WITH CURRENT AS/NZS SPECIFICATIONS &...
  • Page 8: Operating Your Heater

    Operating Your Heater Always choose a safe location for the appliance, keeping in mind the safety precautions outlined. Ensure all packaging has been removed from the unit before use. This appliance requires no installation, it should be used solely as a portable appliance. WARNING: In order to avoid overheating or fire, do not cover the heater WARNING:...
  • Page 9: Operating Your Appliance

    Operating your Appliance 8 9 10 12 13 LED display Comfort indicator light On/Off button Economy indicator light Mode setting button Anti-frost indicator light Up button Timer indicator light Down button Auto indicator light Power setting button User indicator light Power indicator lights WiFi button...
  • Page 10 Operating your Appliance Check that the heater main power switch is in the OFF position before plugging into the mains supply. Turn the main power switch which is on the right hand side of the appliance just below the control panel to the “I”...
  • Page 11: Auto Off Timer

    Operating your Appliance ANTI-FROST mode. The heater is fitted with an “anti-frost” mode which can be activated by pressing the MODE button until the symbol is illuminated. The heater will automatically come on if the temperature drops below 5 degrees. Note the appliance has to be turned on for this function to work.
  • Page 12 Using the APP outside of your home means you could turn the heater on whilst you are not home. You should never leave your heater unattended when in use. Download Goldair Heater mobile APP • Open the APP Store or Google Play on your mobile phone.
  • Page 13 WiFi – Downloading and Setting up APP • Enter the verification code from your text message • Create a password. • Then tap confirm. If you haven’t received a verification code via text message. Tap the resend button and when the verification code is received follow above steps.
  • Page 14 Pairing APP to Heater On your phone tap “ADD DEVICE” to connect to the heater. Press the “WiFi” button on the control panel of the heater for 5 seconds until the WiFi indicator light starts flashing. WiFi Set Button Tap ‘Next Step” on the phone.
  • Page 15 Pairing APP to Heater Choose/confirm which WiFi to connect to. Note: your phone may pick up other WiFi signals (e.g. neighbours) so you will need to choose. XXXXXX Enter your WiFi password The phone will then connect to the heater. Ensure you have a good strong signal from your WiFi router.
  • Page 16 Tap “Confirm” to complete the addition. DEVICE SHARING CANCELLATION Open the “GOLDAIR APP” and tap the 3 dots in the top right of the screen. Tap “Add Sharing” and delete the phone numbers of shared members to cancel the device sharing.
  • Page 17: Temperature Setting

    Open the “GOLDAIR" APP to select the heater (when using one mobile phone to control multiple heaters, you need to select the heater to be operated).
  • Page 18 Operating your Heater from the APP MODE Mode can be set to Comfort, Eco or Anti-frost. Set your desired temperature in Comfort or Eco modes by pressing "+" or "-" buttons. The screen will display which mode has been selected and the current set temperature and ambient temperature.
  • Page 19 AUTO OFF TIMER When the heater is ON you can set it to turn OFF after a number of hours (1-24 hours) has elapsed. • In the APP, tap the heater to be operated and enter the operation interface. • With the power icon on the lower left corner of the mobile phone interface is displaying ON and the heater is turned ON.
  • Page 20: Troubleshooting

    Your Devices list will then show the additional heaters that you have paired Troubleshooting Please refer to the Goldair website http://www.goldair.co.nz/product-catalogue/heating/wifi-heaters Or free phone 0800 232 633 (NZ Only) http://www.goldair.com.au/product-catalogue/heating/panel-heaters Or free phone 1300 GOLDAIR (1300 465 324) (Australia Only)
  • Page 21: Technical Specification

    220-240VAC 50Hz 220-240VAC 50Hz Wattage: 900-1000W 1350-1500W 1800-2000W SUPPORT AND TECHNICAL ADVICE Goldair – New Zealand Goldair – Australia Monday – Friday 8am-5pm Monday – Friday 8am-5pm Phone +64 (0)9 917 4000 Phone +61 (0)3 9365 5100 Phone 0800 232 633 Phone 1300 465 324 info@cdb.co.nz...
  • Page 22: Three Year Warranty

    In non-domestic use Goldair limits the voluntary warranty to three months. Goldair undertake to repair or replace this product at no charge if found to be defective due to a manufacturing fault during the warranty period.
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