Lenovo ThinkPad T470 User Manual
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Lenovo ThinkPad T470 User Manual

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Summary of Contents for Lenovo ThinkPad T470

  • Page 1 T470 User Guide...
  • Page 2 • Safety and Warranty Guide • Setup Guide • “Important safety information” on page v Lenovo makes constant improvement on the documentation of your computer, including this User Guide. To get all the latest documents, go to: https://support.lenovo.com Depending on the version of operating systems, some user interface instructions might not be applicable to your computer.

  • Page 3: Table Of Contents

    Operating environment ... . Guidelines on connecting multiple external Lenovo programs ....displays to the docking station ..
  • Page 4 Wireless-WAN problem ..Calling Lenovo ... . . 136 Bluetooth problems ...
  • Page 5 ..151 Japan notice for ac power cord ..145 Lenovo product service information for Appendix E. Notices ..155 Taiwan .
  • Page 6 T470 User Guide...

  • Page 7: Important Safety Information

    • Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended time. • Periodically take hands from using the keyboard by lifting your hands from the palm rest. © Copyright Lenovo 2017, 2018...
  • Page 8 Protect yourself from the heat generated by the ac power adapter. When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact with your body, even through clothing, may cause a skin burn.

  • Page 9: Conditions That Require Immediate Action

    In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance. © Copyright Lenovo 2017, 2018...

  • Page 10: Service And Upgrades

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 11: Power Cords And Power Adapters

    Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings. © Copyright Lenovo 2017, 2018...

  • Page 12: Plugs And Outlets

    Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

  • Page 13: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 14: Notice For Built-In Rechargeable Battery

    Lenovo-authorized repair facility or technician. Only recharge the battery strictly according to instructions included in the product documentation. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion.

  • Page 15: Heat And Product Ventilation

    • Do not restrict or block any ventilation openings. • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). xiii © Copyright Lenovo 2017, 2018...

  • Page 16: Electrical Current Safety Information

    Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

  • Page 17: Liquid Crystal Display (Lcd) Notice

    2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...
  • Page 18 T470 User Guide...

  • Page 19: Chapter 1. Product Overview

    After setting the infrared camera for face authentication, you can unlock your computer by scanning your face instead of using a password. For more information, see “Using the cameras” on page 33. Note: The infrared camera is only supported on the Window 10 operating system. © Copyright Lenovo 2017, 2018...

  • Page 20: Left-Side View

    TrackPoint pointing stick TrackPoint buttons Trackpad ® Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “ThinkPad pointing device overview” on page 20. Power button You can press the power button to turn on the computer or put the computer into sleep mode.
  • Page 21 With an appropriate USB-C cable connected, you can use the connector to transfer data, charge your device, or connect your computer to external displays. Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to: https://www.lenovo.com/accessories...

  • Page 22: Right-Side View

    Right-side view Audio connector USB 3.0 connectors HDMI™ connector Ethernet connector Media-card slot Security-lock slot Audio connector You can connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug to the audio connector to listen to the sound from the computer. If you are using a headset with a function switch, do not press this switch while using the headset.

  • Page 23: Bottom View

    Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. Cable locks for your product are available from Lenovo at https:// www.lenovoquickpick.com/...

  • Page 24: Status Indicators

    connections. For information about replacing or installing the micro SIM card, see “Replacing the micro SIM card” on page 111. Attention: Do not install a nano-SIM card with a micro-SIM adapter into the micro-SIM-card slot. The adapter might damage the slot. Status indicators This topic provides information about locating and identifying the various status indicators on your computer.

  • Page 25: Important Product Information

    • Windows operating systems information Machine type and model label When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. The following illustration shows where to find the label that contains the machine type and model information of your computer.

  • Page 26: Fcc Id And Ic Certification Information

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. • For a user-installable wireless WAN module, this label directs you to consult this user guide for the actual FCC ID and IC certification number.

  • Page 27: Labels For The Windows Operating Systems

    Note: For the user-installable wireless module, ensure that you use only a Lenovo-authorized wireless module for the computer. Otherwise, an error message will be displayed and the computer will beep when you turn on the computer. Labels for the Windows operating systems...

  • Page 28: Computer Features

    https://www.microsoft.com/en-us/howtotell/default.aspx Unlike Windows 7 products, there are no external, visual indicators of the Product ID or Windows version for which the computer is licensed. Instead, the Product ID is recorded in the computer firmware. Whenever a Windows 10 product is installed, the installation program checks the computer firmware for a valid, matching Product ID to complete the activation.

  • Page 29: Computer Specifications

    • Micro-SIM-card slot (inside the battery compartment) (available on some models) • One USB-C connector (Thunderbolt 3 compatible) • Smart-card slot (available on some models) • Three USB 3.0 connectors Security features • Fingerprint reader (available on some models) • Infrared camera (available on some models) •...

  • Page 30: Lenovo Programs

    3. If you still do not find the program in the program list, search for the program in the search box. Note: If you are using the Windows 7 operating system, some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, start the Lenovo PC Experience program, click Lenovo Tools, and then follow the instructions on the screen.
  • Page 31 • Configure hardware settings. • Create and manage your Lenovo ID. This app is filled with exclusive Lenovo content to help you learn more about what you can do with your Lenovo computer. This program helps you work easily and securely by providing easy access to Lenovo PC Experience various programs.
  • Page 32 Lenovo Solution Center This program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and (Windows 7) support information, along with hints and tips for optimal system performance. Mobile Broadband Connect This program enables you to connect the computer to the mobile broadband network through a supported wireless-WAN card.

  • Page 33: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 34: Getting Help About The Windows Operating System

    • Before you dispose of the data on the internal storage drive, ensure that you read “Deleting data from your storage drive” on page 64. How do I attach an external display? • Refer to “Using an external display” on page 36. •...
  • Page 35 Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.

  • Page 36: Using The Special Keys

    Touch gesture (touch models Description only) Touch: Swipe in from the right edge. Mouse action: Click the action center icon in the Windows notification area. Function: Open the action center to see your notifications and quick actions. Touch: Swipe in from the left edge. Mouse action: Click the task-view icon on the taskbar.
  • Page 37 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed. 3. Select the options of your preference.

  • Page 38: Using The Thinkpad Pointing Device

    1. Open Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager. In the Keyboard Manager window, click the USER-DEFINED KEY tab. 3. Follow the instructions on the screen to complete the setting.

  • Page 39: Using The Trackpoint Pointing Device

    TrackPoint pointing device Trackpad Note: Depending on the model, your TrackPoint pointing device and the trackpad might look different from the illustration in this topic. By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device”...

  • Page 40: Using The Trackpad

    To use the TrackPoint pointing device, see the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button. •...

  • Page 41: Using The Trackpad Touch Gestures

    To use the trackpad, see the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. • Left-click Press the left-click zone to select or open an item. You also can tap anywhere on the surface of the trackpad with one finger to perform the left-click action. •...

  • Page 42: Customizing The Thinkpad Pointing Device

    • Some gestures are only available when you are using certain apps. • Depending on the model, the trackpad on your computer might look different from the illustrations in this topic. Two-finger tap Tap anywhere on the trackpad Tap anywhere on the trackpad with with one finger to select or open two fingers to display a shortcut an item.

  • Page 43: Power Management

    Power management This section provides information about how to use ac power and battery power to achieve the best balance between performance and power management. Using the ac power adapter The power to run your computer can come either from the battery or from ac power. While you use ac power, the battery charges automatically.
  • Page 44 To enable the battery alarm, do the following: 1. Start the Power Manager program. See “Accessing Lenovo programs” on page 12. 2. Click the Global Power Settings tab. 3. For Low battery alarm or Critically low battery alarm, set the percentage of the power level and set the action.

  • Page 45: Managing The Battery Power

    1. Open Lenovo Vantage. See “Accessing Lenovo programs” on page 12. 2. Click Hardware Settings ➙ Power. 3. Locate the Power Status section and then click Show Details to view the battery temperature. • Charge the battery in any of the following conditions: –...

  • Page 46: Cabled Ethernet Connections

    – For Windows 7: Open the Start menu and click the arrow next to the Shut down button. Click Hibernate from the menu displayed. – For Windows 10: Define what the power button does first, and then press the power button to put the computer into hibernation mode.

  • Page 47: Using The Wireless-Wan Connection

    1. Turn on the wireless feature. See “Using the special keys” on page 18. 2. Click the wireless-network-connection-status icon in the Windows notification area. A list of available wireless networks is displayed. 3. Select a network to connect to it. Provide required information if needed. The computer automatically connects to an available and remembered wireless network when the location changes.

  • Page 48: Using The Bluetooth Connection

    For the Windows 7 operating system, you also can check the wireless-WAN connection status through the Access Connections gauge in the Windows notification area. The more bars encompassed, the better the signal is. Using the Bluetooth connection Bluetooth can connect devices that are within a short distance from one another. Bluetooth is commonly used in the following scenarios: •...
  • Page 49 Enabling the NFC feature By default, the NFC feature is enabled. If the NFC feature of your computer is disabled, do the following to enable the NFC feature: • For Windows 7: 1. Start the ThinkPad Setup program. See “Configuring ThinkPad Setup” on page 70. 2.

  • Page 50: Using The Airplane Mode

    Using the Airplane mode If the Airplane mode is enabled, all wireless features are disabled. To enable or disable the Airplane mode, do the following: 1. Open the Start menu. 2. Click Settings ➙ Network & Internet ➙ Airplane mode. 3.

  • Page 51: Using The Cameras

    – Open the Camera app, and click the settings icon in the upper-right corner. Follow the instructions on the screen to configure the camera settings. – Open the Start menu and then click Lenovo Vantage ➙ Hardware Settings ➙ Audio/Visual. Locate the Camera section and then follow the instructions on the screen to configure the camera settings.

  • Page 52: Using A Media Card Or A Smart Card

    The infrared camera has the following components: Infrared light-emitting diode (LED) The infrared LED emits infrared light. Normally the infrared light is invisible to the naked eye. Infrared camera lens The infrared camera lens is used for creating the facial image of a user. Camera indicator When the camera indicator is on, the infrared camera is in the recognition mode.
  • Page 53 Note: Your computer does not support the content protection for recordable media (CPRM) feature for the SD card. • MultiMediaCard (MMC) • Secure Digital (SD) card • Secure Digital eXtended-Capacity (SDXC) card • Secure Digital High-Capacity (SDHC) card Supported smart card type You can use smart cards for authentication, data storage, and application processing.

  • Page 54: Using An External Display

    3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the Action menu, select Add legacy hardware. The Add Hardware Wizard starts. 5. Follow the instructions on the screen. Removing a media card or a smart card Attention: •...
  • Page 55 3. Turn on the external display. If your computer cannot detect the external display, right-click on the desktop, and then click Screen resolution/Display settings ➙ Detect. • Connecting a wireless display Note: To use a wireless display, ensure that both your computer and the external display support the Miracast feature.

  • Page 56: Traveling With Your Computer

    Travel accessories If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: https://www.lenovo.com/accessories T470 User Guide...

  • Page 57: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 58 Always On USB 2.0 connector: Connect USB-compatible devices or charge some mobile digital devices and smartphones. USB 2.0 connectors USB 3.0 connector Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.
  • Page 59 Eject button: Press the eject button to eject the computer from the docking station. Adjuster: Use the adjuster as a guide to align the computer with the docking station. Docking station connector: Connect the docking station to the computer. System lock: Use the system lock to lock or unlock the eject button. •...
  • Page 60 To connect a DVI monitor, do the following: 1. Turn off the computer. 2. Connect the DVI monitor to the DVI connector. Then connect the monitor to an electrical outlet. 3. Turn on the DVI monitor and then the computer. VGA connector: Connect the computer to a VGA-compatible video device, such as a VGA monitor.
  • Page 61 Always On USB 2.0 connector: Connect USB-compatible devices or charge some mobile digital devices and smartphones. USB 2.0 connectors USB 3.0 connectors Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.

  • Page 62: Attaching A Docking Station To Your Computer

    Attaching a docking station to your computer Attention: When the computer is attached to a docking station, do not pick up the assembly by taking hold of the computer only. Always hold the whole assembly. Otherwise the docking station might drop down. To attach the docking station to your computer, do the following: Note: The ThinkPad Basic Dock does not have the system lock.

  • Page 63: Detaching A Docking Station From Your Computer

    Detaching a docking station from your computer Attention: When the computer is attached to a docking station, do not pick up the assembly by taking hold of the computer only. Always hold the whole assembly. Otherwise the docking station might drop down. To detach the docking station from your computer, do the following: Note: The ThinkPad Basic Dock does not have the system lock.
  • Page 64 – ThinkPad Pro Dock – ThinkPad Ultra Dock • For the ThinkPad Ultra Dock, a maximum of three displays (including your computer display) can work at the same time. As a result, if you connect three external displays to the ThinkPad Ultra Dock, the display connected to the VGA connector will not work when your computer display is on.

  • Page 65: Thinkpad Wigig Dock

    – When the computer display is on: ThinkPad WiGig Dock The Wireless Gigabit (WiGig) technology enables wireless communications between nearby devices at multi- gigabit speeds. Some computer models have a wireless LAN card with built-in WiGig feature. These computer models can work with the ThinkPad WiGig Dock wirelessly to expand computing capabilities. ThinkPad WiGig Dock overview Status indicator: The indicator in the ThinkPad logo shows the status of the dock.

  • Page 66: Setting Up The Thinkpad Wigig Dock

    USB 3.0 connector Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer. Audio connector: Connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug. Power/Connection button: Turn on or turn off the dock. You can also press the button to confirm the connection.
  • Page 67 1. Connect the power cord to the ac power adapter. 2. Connect the ac power adapter to the power connector of the dock. 3. Connect the power cord to an electrical outlet. 4. Turn on the dock by pressing the power button. 5.

  • Page 68: Using The Thinkpad Wigig Dock

    6. Position your computer close to the dock, within 120 cm (47.2 inches). To get the best performance, ensure that: • The dock is placed within a 60 cm (23.6 inches) distance and a 120-degree sector region relatively to the rear of the computer display. •...
  • Page 69 1. Do the following: • For Windows 7: Click the Start button to open the Start menu, and then click All programs ➙ Intel ➙ Intel Wireless Dock Manager to start the Wireless Dock Manager program. • For Windows 10: Click the action center icon in the Windows notification area.
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  • Page 71: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 72 If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

  • Page 73: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 74: Cleaning And Maintenance

    You can find some of these options at https:// . Explore your options for docking solutions and external products that provide www.lenovo.com/accessories the adjustability and features that you want. Questions about vision? The visual display screens of ThinkPad notebook computers are designed to meet the highest standards.
  • Page 75 • Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. •...
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  • Page 77: Chapter 5. Security

    The following two types of hard disk passwords can help protect the information stored on the storage drive: • User hard disk password © Copyright Lenovo 2017, 2018...

  • Page 78: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 79: Hard Disk Security

    Hard disk security To protect the computer from unauthorized security attacks, refer to the following tips to enhance security: • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 80: Using The Fingerprint Reader

    • For Windows 7: 1. Start the fingerprint program. For instructions on how to start the fingerprint program, see “Accessing Lenovo programs” on page 12. 2. Enter the Windows password as required. 3. Follow the instructions on the screen to finish the enrollment.
  • Page 81 Lenovo-authorized servicer or a marketing representative to have the password canceled. If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced.

  • Page 82: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 83: Using Firewalls

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.
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  • Page 85: Chapter 6. Advanced Configuration

    • TPM 2.0 is supported only on the Windows 7 (64-bit) operation system in UEFI mode. If you install the Windows 7 (64-bit) operating system in Legacy mode, ensure that you set the security chip to TPM 1.2. © Copyright Lenovo 2017, 2018...

  • Page 86: Installing The Windows 10 Operating System

    11. Install the Windows 7 fix modules. You can find the Windows 7 fix modules at C:\SWTOOLS\OSFIXES\. For more information, go to the Microsoft Knowledge Base home page at https://support.microsoft.com/ 12. Install the registry patches. To download and install the registry patches, go to the Lenovo Support Web site at https://support.lenovo.com Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 87: Installing Device Drivers

    This action might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Support Web site by doing the following: 1. Go to https://support.lenovo.com...

  • Page 88: Using The Thinkpad Setup Program

    • Critical updates (Windows 7 and Windows 10) • Critical and recommended updates (Windows 7) For more information about how to use System Update or Lenovo Vantage, see the help system of the program. Using the ThinkPad Setup program The ThinkPad Setup program enables you to select the preferred settings for your computer through configuring the BIOS.

  • Page 89: Changing The Startup Sequence

    Note: If you are required to enter the supervisor password, enter the correct password. You also can press Enter to skip the password prompt and start the ThinkPad Setup program. If you do not enter the password, you cannot change the configurations that are protected by the supervisor password. 2.

  • Page 90: Bios Menu

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to https://support.lenovo.com BIOS menu This topic introduces the following BIOS menus of your computer: •...
  • Page 91 Config menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. Network • Wake On LAN Values: Disabled, AC only, AC and Battery Description: The network administrator can turn on a computer from a management console by using the Wake on LAN feature.
  • Page 92 • MAC address Pass Through Values: Disabled, Enabled Description: Enable or disable the MAC address Pass Through function when dock is attached. If it is enabled, dock Ethernet uses the same MAC address as the internal Ethernet LAN. If it is disabled, dock Ethernet uses its own MAC address.
  • Page 93 Display • Boot Display Device Values: ThinkPad LCD, USB Type-C, HDMI,Display on dock Description: Select the display device that you want to activate at boot time. This selection is effective for boot time, password prompt, and ThinkPad Setup. USB Type-C corresponds to the USB Type-C connector on your computer.
  • Page 94 • CPU Power Management Values: Disabled, Enabled Description: Enable or disable the power-saving feature that stops the microprocessor clock automatically when there are no system activities. Normally, it is not necessary to change the setting. • Power On with AC Attach Values: Disabled, Enabled Description: Enable or disable a feature that turns on the computer when the ac power adapter is attached.
  • Page 95 Values: Disabled, Enabled Description: Enable or disable pre-OS support for Thunderbolt(TM) devices attached to Thunderbolt (TM) 3 port. To use a device in pre-boot environment, authorize it in the OS or set security level to No Security. To boot from a device, configure it in the Startup ➙ Boot menu. •...
  • Page 96 Descriptions: Set a supervisor password to prevent unauthorized users from changing the startup sequence, network related settings, and system date and time. For more information, see “Passwords introduction” on page 59. • Lock UEFI BIOS Settings Values: Disabled, Enabled Descriptions: Enable this option to prevent unauthorized users from changing any settings in ThinkPad Setup.
  • Page 97 Descriptions: If your computer has an internal fingerprint reader and an attached external fingerprint reader, use this option to specify the fingerprint reader priority. • Security Mode Values: Normal, High Descriptions: If the fingerprint is not authenticated, you can enter a password instead. If you have selected Normal, enter either the power-on password or the supervisor password;...
  • Page 98 • Intel (R) TXT Feature Values: Disabled, Enabled Descriptions: Enable or disable the Intel Trusted Execution Technology. • Physical Presence for Provisioning Values: Disabled, Enabled Descriptions: If this option is enabled, a confirmation message is displayed when you change the setting of the security chip.
  • Page 99 I/O Port Access Descriptions: Use this submenu to enable or disable the following hardware features: • Ethernet LAN • Wireless LAN • Wireless WAN • Bluetooth • USB port • Memory module slot • Smart card slot • Integrated camera •...
  • Page 100 • Secure Boot Mode Values: Standard Mode, Custom Mode Descriptions: Specify the Secure Boot mode. • Reset to Setup Mode Descriptions: Use this option to clear the current platform key and reset Platform Mode to Setup Mode. • Restore Factory Keys Descriptions: Use this option to restore all keys and certificates in Secure Boot databases to the factory defaults.

  • Page 101: Using System Management

    Descriptions: Define which screen is displayed during the POST, the logo screen or the text message screen. • Option Key Display Values: Disabled, Enabled Descriptions: If you disable this option, the “To interrupt normal startup, press Enter.” message will not be displayed during the POST.
  • Page 102 Desktop Management Interface The UEFI BIOS of your computer supports an interface called System Management BIOS (SMBIOS) Reference Specification, version 2.8 or later. SMBIOS provides information about the hardware components of your computer. It is the responsibility of the UEFI BIOS to provide information about itself and the devices on the system board.
  • Page 103 Defining a Network Boot sequence When the computer wakes on LAN, the computer boots from the device as specified on the Network Boot menu, and then follow the boot order list on the Boot menu. To define a Network Boot sequence, do the following: 1.
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  • Page 105: Chapter 7. Troubleshooting Computer Problems

    UEFI BIOS when needed. • Keep up to date for device drivers on other non-Lenovo hardware. Before updating device drivers, read the device driver information release notes for compatibility or known issues.

  • Page 106: Troubleshooting

    • If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 107: Spills On The Keyboard

    1. Press and hold the power button until the computer turns off. If you cannot turn off the computer by pressing the power button, remove the ac power adapter and the removable battery. After the computer is turned off, reconnect the ac power adapter and reinstall the removable battery, and then restart the computer by pressing the power button.
  • Page 108 Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, press F10, and then press Enter to restart the system. If you still have a problem, have the computer serviced. •...

  • Page 109: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.

  • Page 110: Memory Module Problems

    Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes Solutions 0001: Reset error (platform reset not de-asserted) 1.

  • Page 111: Ethernet Problems

    4. Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed. 5. Run diagnostic programs. See “Diagnosing problems” on page 87. Ethernet problems • Problem: My computer cannot connect to the network. Solution: Ensure that: –...

  • Page 112: Wireless-Lan Problem

    Wireless-LAN problem Problem: I cannot connect to the network using the built-in wireless network card. Solution: Ensure that: • The Airplane mode is off. • Your wireless-LAN driver is the latest version. • Your computer is within the range of a wireless access point. •...

  • Page 113: Keyboard Problems

    Solution: The pointer might drift when you are not using the TrackPoint pointing device during normal operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect. Pointer drifting might occur for several seconds under the following conditions: –...
  • Page 114 Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for four seconds or more. Then turn on the computer and listen again. Solution: Ensure that: – The battery is installed correctly. –...

  • Page 115: External Monitor Problems

    – For Windows 10: Click Display settings ➙ Advanced display settings. Note: If your computer cannot detect the external monitor, click Detect in the Display window. 2. Select the external monitor and set Resolution. 3. Do the following: – For Windows 7: Click Advanced settings. –...
  • Page 116 – If the external monitor supports the same resolution as the computer display or a higher resolution, view output on the external monitor or on both the external monitor and the computer display. – If the external monitor supports a lower resolution than the computer display, view output on the external monitor only.

  • Page 117: Audio Problems

    monitor supports. If it does support the display mode you have set, go to the setup menu for the monitor itself and adjust the settings there. Usually the external monitor has buttons for access to the setup menu. For more information, see the documentation that comes with the monitor. Audio problems •...

  • Page 118: Fingerprint Reader Problems

    Solution: When the headphones are attached, the streaming is automatically redirected to it. If you want to listen to sound from the speakers again, ensure that you set those speakers as the default device. For more information, see the help information system for Realtek HD Audio Manager. •...

  • Page 119: Ac Power Adapter Problem

    • Problem: The computer does not operate with a fully charged battery. Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. • Problem: The battery cannot get charged. Solution: You cannot charge the battery when it is too hot.

  • Page 120: Boot Problems

    • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – https://support.lenovo.com – https://support.microsoft.com/ Sleep and hibernation problems •...

  • Page 121: Hard Disk Drive Problems

    If the system still does not resume from sleep mode, your system might stop responding and you might not be able to turn off the computer. In this case, you must reset the computer. If you have not saved your data, it might be lost.

  • Page 122: Usb Problem

    • The program is designed to operate with your operating system. • Other programs run properly on your computer. • The necessary device drivers are installed. • The program works when it is run on some other computer. If an error message is displayed while you are using the program, see the manuals or help system supplied with the program.

  • Page 123: Chapter 8. Recovery Information

    If you did not create recovery media as a precautionary measure, you can contact Lenovo Customer Support Center and purchase a set of recovery media from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://pcsupport.lenovo.com/supportphonelist...

  • Page 124: Reinstalling Preinstalled Programs And Device Drivers

    • If the device subfolder contains an INF file, right-click the INF file and select Install. Then follow the instructions on the screen to complete the installation. If you need updated device drivers for your computer, download and install them from the Lenovo Support Web site at:...

  • Page 125: Recovery Information For The Windows 10 Operating System

    Recovery information for the Windows 10 operating system This topic provides information about the Windows recovery solutions on the Windows 10 operating system. Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system.
  • Page 126 It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://pcsupport.lenovo.com/supportphonelist Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 127: Chapter 9. Replacing Devices

    1. Turn off your computer and disconnect the ac power adapter and all cables from the computer. 2. Turn on your computer. When the logo screen is displayed, immediately press F1 to enter ThinkPad Setup. 3. Select Config ➙ Power. The Power submenu is displayed. © Copyright Lenovo 2017, 2018...

  • Page 128: Replacing The Removable Battery

    Before you start, read “Important safety information” on page v and print the following instructions. This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.

  • Page 129: Replacing The Micro Sim Card

    5. Insert a new battery until it clicks into place. Ensure that the latches are in the locked positions. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the micro SIM card Before you start, read “Important safety information”...

  • Page 130: Replacing The Base Cover Assembly

    5. Note the orientation of the new micro SIM card and then insert it into the slot completely until it clicks into position. Attention: Do not install a nano-SIM card with a micro-SIM adapter into the micro-SIM-card slot. The adapter might damage the slot. 6.
  • Page 131 • Depending on the model, your computer might look slightly different from the illustrations in this topic. • There might be a risk of short circuits if you remove the base cover assembly in the following situations: – When your computer has the removable battery installed –...
  • Page 132 6. Press the locations on the base cover assembly with your thumbs and pivot the hooks upward at the same time to disengage the hooks from the chassis. 7. Press the location on the built-in battery with your thumb and insert your fingers into the holes pivot this area of the base cover assembly upward as shown.

  • Page 133: Replacing A Memory Module

    8. Remove the base cover assembly in the numeric order as shown. 9. Install the new base cover assembly in place . Ensure that the latches of the base cover assembly are secured under the base cover assembly. Then tighten the screws to secure the base cover assembly 10.
  • Page 134 • Before you start the replacement, touch a grounded metal object. This action reduces any static electricity from your body. Static electricity might damage the memory module. • Do not touch the contact edge of the memory module. Otherwise the memory module might get damaged.

  • Page 135: Replacing The Internal Storage Drive

    8. Reinstall the base cover assembly and the removable battery. 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the internal storage drive Before you start, read “Important safety information” on page v and print the following instructions. Attention: The internal storage drive (such as hard disk drive, solid-state drive, or hybrid drive) is sensitive.
  • Page 136 6. Disconnect the cable from the system board. 7. Pull the tape to remove the 2.5-inch storage drive and its bracket. 8. Disconnect the cable from the 2.5-inch storage drive. 9. Detach the bracket from the 2.5-inch storage drive. T470 User Guide...
  • Page 137 To install the new 2.5-inch storage drive, do the following: 1. Attach the bracket to the new 2.5-inch storage drive. 2. Connect the cable to the new 2.5-inch storage drive. 3. Insert the new storage drive and then pivot it downward .
  • Page 138 4. Connect the cable to the system board. 5. Reinstall the base cover assembly and the removable battery. 6. Turn the computer over. Connect the ac power adapter and all cables. M.2 solid-state drive To remove the M.2 solid-state drive, do the following: 1.
  • Page 139 7. Pull the tape to remove the M.2 solid-state-drive converter and its bracket. 8. If you also want to replace the M.2 solid-state-drive cable, disconnect the cable from the M.2 solid- state-drive converter. 9. Remove the two screws that secure the M.2 solid-state-drive adapter , and then remove the adapter Chapter 9 Replacing devices...
  • Page 140 10. Remove the screw that secures the M.2 solid-state drive. The M.2 solid-state drive is released from the secured position and pivots upward. 11. Gently pull the M.2 solid-state drive out of the slot. To install the new M.2 solid-state drive, do the following: 1.
  • Page 141 2. Install the screw to secure the M.2 solid-state drive. 3. Install the M.2 solid-state-drive adapter and then install the two screws to secure the M.2 solid-state- drive adapter. 4. If the M.2 solid-state-drive cable has been disconnected, connect the cable to the M.2 solid-state-drive converter.

  • Page 142: Replacing A Wireless-Wan Card

    5. Insert the converter and then pivot it downward . Ensure that the converter is seated in place and the tape does not cover the speaker. 6. Connect the cable to the system board. 7. Reinstall the base cover assembly and the removable battery. 8.
  • Page 143 Before you start, read “Important safety information” on page v and print the following instructions. DANGER During electrical storms, do not perform any replacement and do not connect or disconnect the telephone cable from the telephone outlet on the wall. Attention: Before you start installing a wireless-WAN card, touch a metal table or a grounded metal object.

  • Page 144: Replacing An M.2 Solid-State Drive In The Wireless-Wan-Card Slot

    b. Install the screw to secure the card in place . Connect the antenna cables to the new wireless-WAN card . Ensure that you connect the orange cable to the main connector on the card, and the blue cable to the auxiliary connector on the card. 8.
  • Page 145 b. Remove the screw that secures the M.2 solid-state drive . The M.2 solid-state drive is released from the secured position and pivots upward. c. Carefully remove the M.2 solid-state drive out of the slot 7. To install a new M.2 solid-state drive, do the following: a.

  • Page 146: Replacing The Keyboard

    8. Reinstall the base cover assembly and the removable battery. 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the keyboard Before you start, read “Important safety information” on page v and print the following instructions. DANGER During electrical storms, do not perform any replacement and do not connect or disconnect the telephone cable from the telephone outlet on the wall.
  • Page 147 7. Pivot the keyboard slightly upward as shown by arrow . Then turn over the keyboard as shown by arrow 8. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. Chapter 9 Replacing devices...
  • Page 148 To install the new keyboard, do the following: 1. Attach the connectors, and then turn over the keyboard. 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the top edge of the keyboard (the edge that is close to the computer display) is under the frame of the keyboard bezel. T470 User Guide...
  • Page 149 3. Slide the keyboard in the direction as shown by the arrows. Ensure that the latches are secured under the keyboard frame. 4. Close the computer display and turn the computer over. Tighten the screws to secure the keyboard. Chapter 9 Replacing devices...

  • Page 150: Replacing The Coin-Cell Battery

    If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
  • Page 151 7. Install the new coin-cell battery and attach the connector 8. Reinstall the base cover assembly and the removable battery. 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Attention: After you replace the coin-cell battery, reset the system date and time in the ThinkPad Setup program.
  • Page 152 T470 User Guide...

  • Page 153: Chapter 10. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at https://support.lenovo.com...

  • Page 154: Lenovo Support Web Site

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 155: Purchasing Additional Services

    Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to https:// pcsupport.lenovo.com/supportphonelist or refer to the Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at https://pcsupport.lenovo.com/supportphonelist...
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  • Page 157: Appendix A. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
  • Page 158 T470 User Guide...

  • Page 159: Appendix B. Regulatory Information

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 160: Locating The Ultraconnect Wireless Antennas

    Locating wireless regulatory notices For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: https://support.lenovo.com T470 User Guide...

  • Page 161: Tco Certification

    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

  • Page 162: European Union Conformity

    Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. T470 User Guide...

  • Page 163: Japan Vcci Class B Compliance Statement

    Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Taiwan precautionary vision statement 警語：使用過度恐傷害視力...
  • Page 164 T470 User Guide...

  • Page 165: Appendix C. Weee And Recycling Statements Of Countries And Regions

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: https://www.lenovo.com/recycling...

  • Page 166: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 167: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 168: Battery Recycling Information For Taiwan

    For proper collection and treatment, go to: https://www.lenovo.com/lenovo/environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China T470 User Guide...

  • Page 169: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive Of Countries And Regions

    For more information about Lenovo worldwide compliance on RoHS, go to: https://www.lenovo.com/rohs-communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules.
  • Page 170 T470 User Guide...
  • Page 171 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive of countries and regions...
  • Page 172 T470 User Guide...

  • Page 173: Appendix E. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 174 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: https://support.lenovo.com...

  • Page 175: Appendix F. Trademarks

    Appendix F. Trademarks ACCESS CONNECTIONS, ACTIVE PROTECTION SYSTEM, LENOVO, LENOVO logo, THINKPAD, THINKPAD logo, TRACKPOINT, and ULTRACONNECT are trademarks of Lenovo. Intel, Intel SpeedStep, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
  • Page 176 T470 User Guide...

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