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If you can't turn off your device before performing a software repair, force it to shut down.
When you receive a new Google™ account username or password, you might not be able to
use them to log in to and recover your device for 72 hours.
To Repair the Device Software Using Xperia™ Companion
Before performing a software repair, make sure you know your Google™ account username
and password. Depending on your security settings, you may need to enter them in order to
restart the device after a software repair.
If your device seems to have frozen, restarts repeatedly or doesn't start at all after you
updated the Xperia™ software or after you performed a software repair or a factory data
reset, try forcing the device to shut down then try turning it back on. If the problem still
exists, force the device to shut down then perform a software repair by following the
steps below:
1
Make sure Xperia™ Companion is installed on your PC or Mac
2
Open the Xperia™ Companion software on the computer and click on Software
repair on the main screen.
3
Follow the instructions that appear on the screen to reinstall the software and
complete the repair.
Help us improve our software
You can enable the sending of usage info from your device so that Sony Mobile can
receive anonymous bug reports and statistics that help improve our software. None of
the information gathered includes personal data.
To allow the sending of usage info
1
From your Homescreen, tap
2
Find and tap Settings > About phone > Usage info settings.
3
Mark the Send usage info checkbox if it is not already marked.
4
Tap Agree.
Using Your Device in Wet and Dusty Conditions
Your device is waterproof and protected against dust, so don't worry if you get caught in
the rain or want to wash off dirt under a faucet, but remember: all ports and attached
covers should be firmly closed. You should not: put the device completely underwater; or
expose it to seawater, salt water, chlorinated water, or liquids such as drinks. Abuse and
improper use of device will invalidate the warranty. The device has Ingress Protection
rating IP65/68. For more info, see
Your warranty does not cover damage or defects caused by abuse or use of your device
against Sony Mobile's instructions. For more information about the warranty, refer to the
Important Information, which can be accessed via
Settings > About phone > Legal information.
Your device has a capless USB port. The USB port must be completely dry before a
cable can be connected for charging or data transfer, for example. If your device gets
exposed to water, wipe it dry with a microfiber cloth and shake the device at least 15
times with the USB port facing downward. Repeat the procedure if moisture is still visible
in the USB port. Only insert the USB cable into the USB port after the port has
completely dried.
This is an Internet version of this publication. © Print only for private use.
.
www.sonymobile.com/waterproof .
support.sonymobile.com or via
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