Page 1 EXPLORER 727 User manual...
Page 3 Service User access to the interior of the system units is prohibited. Only a technician authorized by Cobham SATCOM may perform service - failure to comply with this rule will void the warranty. Do not service or adjust alone Do not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present.
Page 4 About the manual Intended readers This manual is a user manual for the EXPLORER 727 system. The readers of the manual include anyone who is using or intends to use this system. No specific skills are required to operate the EXPLORER 727 System. However, it is important that you observe all safety requirements listed in the beginning of this manual, and operate the system according to the guidelines in this manual.
Page 5 Related documents The below list shows the documents related to this manual and to the EXPLORER 727 System. Document Title and description number EXPLORER 727 Including 19” Rack Version, Installation 98-126844 Manual Explains how to install the EXPLORER Terminal and the EXPLORER 727 Antenna.
Page 6: Table Of Contents
Table of contents Chapter 1 Introduction Welcome ............................. 1 Features and interfaces ......................2 Main units ............................3 The Inmarsat BGAN system ..................... 6 Services and interfaces .......................11 Chapter 2 To get started Before you start .........................12 To start up the terminal ....................13 To connect the IP handset .....................17...
Page 7 Troubleshooting guide .....................137 Status signalling ........................141 Logging of events ........................152 Reset button ..........................153 List of reserved IP subnets ..................154 Supported AT commands for PPPoE ..............155 App. A Conformity EXPLORER 727 ..........................158 EXPLORER 727 19" Rack ....................160 Glossary ...................................162 Index ...................................167 98-126882-F...
Page 8: Chapter 1 Introduction
Chapter 1 Introduction Welcome Congratulations on the purchase of your EXPLORER 727 System! EXPLORER 727 is a land vehicular broadband system, that provides simultaneous high-speed data and voice communication via satellite through the BGAN (Broadband Global Area Network). Applications include: •...
Page 9: Features And Interfaces
Chapter 1: Introduction Features and interfaces The EXPLORER 727 System offers the following features and interfaces:  Simultaneous voice and data communication over BGAN  Switch between Standard (on-the-move) and X-Stream (on-the-pause) mode.  Full duplex, single or multi-user, up to: 492 kbps ...
Page 10: Main Units
EXPLORER Terminal Overview The EXPLORER Terminal is the controlling unit in the EXPLORER 727 System. It contains all user interfaces and LED indicators and stores configuration data. The terminal is designed to be mounted inside a vehicle.
Page 11 Chapter 1: Introduction The terminal is also available in a 19” Rack version. The 19” Rack terminal is the same as the basic version, except for the housing which fits in a 19” rack and has an additional power switch on the front panel. For details on how to install the terminal, refer to the installation manual.
Page 12 IP Handset and cradle IP Handset The IP Handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the EXPLORER 727 System, but can also be used in a public network as a standard IP telephone. The IP Handset is powered directly from the LAN interface using Power over Ethernet (PoE).
Page 13: The Inmarsat Bgan System
Chapter 1: Introduction The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. Coverage ®...
Page 14 Chapter 1: Introduction Overview of the BGAN system A complete BGAN system includes the EXPLORER 727 Terminal with connected peripherals, an EXPLORER 727 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
Page 15 The BGAN system supports maximum 11 concurrent PS connections at a time per Note EXPLORER 727 system. Circuit-Switched (dialed) service The following types of circuit-switched connection are available: Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to •...
Page 16 Chapter 1: Introduction Service availability The below table shows the difference in availability and bit rates for the voice and data services in the two selectable usage modes for the EXPLORER 727. Standard (on-the-move) mode X-Stream (on-the-pause) mode Service (Inmarsat Class 10)
Page 17 Chapter 1: Introduction Service limitations SIM lock The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier. Limitations in available services The services available depend on your airtime subscription. Your SIM card may not allow for all the services described in this manual.
Page 18: Services And Interfaces
Chapter 1: Introduction Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Interface on the terminal Service Phone/Fax LAN (PoE) ISDN Analog telephone IP handset ISDN telephone 3.1 kHz Audio G3 Fax machine G4 Fax machine...
Page 19: Chapter 2 To Get Started
55°C. If the maximum ambient temperature does not exceed 50C, the terminal can be placed in a public area. For further information on installation, refer to the installation manual for the EXPLORER 727 System. 98-126882-F...
Page 20: To Start Up The Terminal
To start up the terminal SIM card Note that the EXPLORER 727 Terminal requires a SIM card dedicated to the land vehicular BGAN service. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.
Page 21 Chapter 2: To get started To switch on the terminal To use the Power switch If you have the 19” Rack variant of the EXPLORER terminal, you can use the on/off Note switch in the front panel. See the next section 19” Rack terminal: Using the front power switch.
Page 22 15 mA when the ignition is off. For information on how to connect to the Ignition pins in the I/O connector, refer to the installation manual for the EXPLORER 727 System. You must set up the ignition function in the web interface. For further information, see To configure the I/O interface on page 89.
Page 23 Chapter 2: To get started Power up completed When the terminal is switched on, the Power indicator in the LED panel of the terminal lights green. You can now access the terminal settings, but the terminal is not ready to make calls or running data sessions until the system is registered on the BGAN network.
Page 24: To Connect The Ip Handset
In case of power hold-up (failure on input power), PoE will be turned off completely. To start up the IP Handset The following procedure is for the IP Handset from Cobham SATCOM. The procedure may be different for another type of IP handset.
Page 25: To Connect A Computer
Chapter 2: To get started To connect a computer Before you connect to the LAN interface For the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically. To check this on your computer (Windows XP), do as follows: 1.
Page 26 Chapter 2: To get started Using an Administrator user name and password you can change the PIN and enable Note or disable the use of a PIN. For further information, see To set up the use of a SIM PIN in the terminal on page 122. For information on how to connect your IP Handset or computer, see To connect a computer to the LAN interface on page 18 or To connect the IP handset on page 17.
Page 27 Chapter 2: To get started enter the SIM PIN, before you are asked to enter the PUK. The PUK is supplied with the SIM card for your terminal. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.
Page 28: To Register With The Bgan Network
Registration procedure When the SIM PIN is accepted by the terminal, the EXPLORER 727 System automatically starts the registration procedure on the BGAN network. You can monitor the registration procedure by looking at the Antenna and Terminal indicators in the LED panel of the terminal.
Page 29 Chapter 2: To get started Indications in the web interface The dashboard in the web interface also shows the status during and after registration. To open the web interface, do as follows: 1. On a computer connected to the terminal, open your browser and enter the IP address of the terminal in the address bar (default IP address: http://192.168.0.1).
Page 30: To Make The First Call
To make a call from a phone connected to the terminal, dial 00 <country code> <phone number> followed by # or off-hook key. Example: To call Cobham SATCOM in Denmark (+45 39558800) from an analog phone, dial 00 45 39558800 # To make a call to the terminal By default, any handset connected to the terminal will ring on incoming calls.
Page 31: Chapter 3 To Operate The System
Chapter 3 To operate the system This chapter describes how to use the EXPLORER 727 System. It has the following sections: • General • To use a phone or fax machine • To use a computer • To use the IP Handset This chapter does not describe advanced configuration of interfaces.
Page 32: General
Tools for setup and use Overview You can use the IP Handset from Cobham SATCOM to view status, use the phone book of the terminal and to enter the PIN, but for enhanced use and for configuration of interfaces, you must connect a computer.
Page 33 Chapter 3: To operate the system The web interface of the terminal The web interface is a built-in web server for setup and control of the terminal, using a connected computer with a browser. You can set up user permissions to limit access to certain parts of the system Note configuration, see To set up user permissions on page 124.
Page 34 Chapter 3: To operate the system Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Interface on the terminal Service Phone/Fax LAN (PoE) ISDN Analog telephone IP handset ISDN telephone 3.1 kHz Audio...
Page 35: To Use A Phone Or Fax Machine
ISDN phone, a modem or a fax machine. Port 1 Port 2 ISDN LAN x 4 For information on how to connect to the interfaces, see the installation manual for the EXPLORER 727 System. 98-126882-F To use a phone or fax machine...
Page 36 • dial 2* before the number. Example: To make a call to Cobham SATCOM in Denmark (+45 39558800) forcing the connection to use Standard Voice, dial 1* 0045 39558800 followed by # if you are calling from an analog or ISDN phone, or off-hook key if you are calling from an IP handset.
Page 37 Chapter 3: To operate the system Phone numbers for incoming calls The mobile numbers for your system are listed in your airtime subscription. For example, you may have • 1 number for Standard Voice • 1 number for 3.1 kHz Audio •...
Page 38 • 00 <country code> <phone number> followed by # or off-hook key. Example: To call Cobham SATCOM in Denmark (+45 39558800) from an analog or ISDN phone, dial 00 45 39558800 # Call from phone book or call log (only IP Handset from Cobham SATCOM).
Page 39 Chapter 3: To operate the system To make a call to the terminal By default all phones connected to the terminal will ring on incoming calls. However, Note this depends on the configuration of the interfaces in the terminal. See To select the call type on page 29.
Page 40 Chapter 3: To operate the system Dialing functions Local numbers and special-purpose numbers There are a number of dialing functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal. Remember the “0” at the start when you dial a local phone number. If you accidently Note dial a 3-digit number, you may get a service provider’s short dial number instead of a local number.
Page 41 Chapter 3: To operate the system To handle waiting calls During a call, if a second party tries to call you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released.
Page 42 If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset. IP Handset from Cobham SATCOM: Select Options > Transfer in the IP Handset. For further details, refer to the section “Handling calls”...
Page 43 An analog fax machine connected to the terminal can only receive a fax with 3.1 kHz Audio. Refer to To select the incoming call type on page 30. An ISDN G4 fax machine connected to the EXPLORER 727 terminal can only receive a fax with UDI (unless it is in G3 mode).
Page 44: To Use A Computer
The terminal has four LAN connectors for computers, IP Handsets or other LAN equipment. For information on how to connect to the interfaces, see the installation manual for the EXPLORER 727 System. Router function The terminal has a router function which routes traffic between the local network connected to the terminal and up to 11 network connections or PDP contexts on the BGAN network.
Page 45 X-Stream (on-the-pause) mode is active when the vehicle is moving. Standard (on-the-move) mode This is the normal mode of the EXPLORER 727, where all the usual EXPLORER 727 services are available whether or not the terminal is moving. X-Stream (on-the-pause) mode The X-Stream (on-the-pause) mode can only be used when the terminal is not moving.
Page 46 Chapter 3: To operate the system To work with network user groups The LAN users of the EXPLORER 727 system can be organized in network user groups with different setup and different access rights. The network user group you belong to is determined by one or more of the following: •...
Page 47 Chapter 3: To operate the system • Use the master IP handset (local number 0501) to activate your data session (CONNECT menu). Optimize airtime and bandwidth usage: You are charged for the bandwidth used Note for automatic PC software updates. We recommend to disable this feature in your computer.
Page 48 For details on service availability, see Service availability on page 9. In Standard (on-the-move) mode the EXPLORER 727 system supports 32, 64, 128 and 256 kbps Streaming. In X-Stream (on-the-pause) mode the system supports 32, 64, 128, 176 and 256 kbps Stream- ing and BGAN X-Stream (from a minimum of 384 kbps up to approximately 450 kbps).
Page 49 Chapter 3: To operate the system To access the terminal from a remote location To prepare the terminal for remote management There are three steps you must go through before you can access the terminal from a remote location: 1. Set up the terminal for control from a remote location as described in Remote management on page 125.
Page 50 Chapter 3: To operate the system To access the terminal using web interface After you have prepared the terminal as described in the previous sections, do as follows to access it: 1. Make sure your remote computer has access to the Internet. 2.
Page 51 Chapter 3: To operate the system To use PPPoE (Point-to-Point Protocol over Ethernet) Overview You can establish a PPPoE connection to the BGAN network using the EXPLORER system. Use PPPoE if you want to control your connection independently of the web interface and the IP Handset.
Page 52 Chapter 3: To operate the system To request a static IP (if subscribed to) from the Access Point you must type in the user name and password from your airtime subscription. Note for MAC OS: User name and password are required. Use user name void and password void.
Page 53: To Use The Ip Handset
Chapter 3: To operate the system To use the IP Handset You can use the IP Handset as a user interface for the EXPLORER 727 System as well as for making calls. The IP Handset has a dedicated menu for the EXPLORER 727 System. You find a list of the menu items available in The IP Handset on page 25.
Page 54: Chapter 4 To Use The Web Interface
Chapter 4 To use the web interface This chapter describes how to use the web interface to operate, set up and configure your EXPLORER 727 System. It has the following sections: • Introduction • To enter the SIM PIN in the web interface •...
Page 55 Chapter 4: To use the web interface To disable the use of a Proxy server completely, do as follows: The following description is for Microsoft Internet Note Explorer. If you are using a different browser, the procedure may be different. 1.
Page 56 Chapter 4: To use the web interface To access and navigate the web interface To access the web interface To access the web interface, do as follows: 1. Connect your computer to the terminal. 2. Start up the terminal. For details, see To get started on page 12. 3.
Page 57 Chapter 4: To use the web interface Overview of the web interface When the web interface opens, the title bar of your browser shows the name of the product. The web interface consists of the following sections. Icon bar Contents section Signal strength Navigation...
Page 58 Chapter 4: To use the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon Explanation A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail.
Page 59: To Enter The Sim Pin In The Web Interface
Chapter 4: To use the web interface To enter the SIM PIN in the web interface Do you need a SIM PIN? You may not have to enter a SIM PIN to access the terminal. This depends on Note whether or not the use of a SIM PIN is enabled on your SIM card. The administrator can enable and disable the use of a SIM PIN.
Page 60: To Use The Dashboard
The PROPERTIES section of the DASHBOARD shows the following information: Airtime provider. The name of your Airtime Provider. • Position. The position of your EXPLORER 727 System. • In some cases, the BGAN network does not allow the position to be displayed to Note the user.
Page 61 The usage mode of the terminal can be: • Standard (on-the-move). The terminal works as a normal EXPLORER 727. • X-Stream (on the pause). Apart from the normal EXPLORER 727 functionality, the terminal supports BGAN X-Stream and extended coverage for 256 kbps Streaming and ISDN.
Page 62 Chapter 4: To use the web interface To view information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. The counters for calls and data sessions are only intended as a guide and cannot be Note used for direct comparison with your airtime bill.
Page 63: To Use The Phone Book
Modify or delete existing names and phone numbers, or add new names and phone numbers. If you use the IP Handset from Cobham SATCOM with the terminal, the contacts Note from this terminal phone book are included (read only) in your handset phone book.
Page 64 Chapter 4: To use the web interface The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book.
Page 65 Chapter 4: To use the web interface To view and edit the mobile numbers The mobile numbers are the phone numbers to use when you make a call to the terminal. To view the mobile numbers To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane.
Page 66: To Use The Call Log
Chapter 4: To use the web interface To use the Call log If power to the system is interrupted, the information on the currently ongoing calls Note (connection time) and data sessions (transferred data) cannot be saved. This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for more airtime than registered in the web interface.
Page 67 Date and time is the international UTC time, received from the satellite. For information on the available types of service, see The BGAN services supported by EXPLORER 727 on page 7. The estimated charge is based on your entries under ADMINISTRATION > Call Note charges.
Page 68: To Handle Sms Messages
Chapter 4: To use the web interface To handle SMS messages To send an SMS message If the terminal is not online when you attempt to send a message, the message is Important moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online.
Page 69 Chapter 4: To use the web interface Options for messages in the Outbox Messages in the Outbox are messages that have not been sent, e.g. because the terminal was not online when you attempted to send the messages. To access the Outbox, click MESSAGES > Outbox from the navigation pane. You have the following options for messages in the Outbox: When the terminal is online, click Resend next to the message you want to send.
Page 70 Chapter 4: To use the web interface There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice. Note To receive a message If a message has arrived, the icon bar at the top of the web interface shows an unopened envelope.
Page 71 Chapter 4: To use the web interface For information on how to include the original message in your reply, see To set up the default message options on page 64. Click Forward to forward a message to someone. • Then type in the phone number in the Recipient field and click Send. Click Delete to delete the message.
Page 72 Chapter 4: To use the web interface To view or change SMS service centre number The SMS service centre number identifies the SMS service centre used when you send and receive SMS messages. The SMS service centre number is stored on the SIM card. •...
Page 73: To Set Up The Interfaces
Chapter 4: To use the web interface To set up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the connected antenna and contains a field for enabling or disabling the L-Band interface on the terminal. To access the SETTINGS page, select SETTINGS from the left navigation pane.
Page 74 To configure the LAN interface Overview The EXPLORER 727 Terminal has 4 LAN connectors with PoE (Power over Ethernet). The major part of the LAN parameters are set up in the network management pages, which require administrator password. For information on these settings, refer to To manage LAN network users on page 93.
Page 75 Chapter 4: To use the web interface To set up the local LAN IP addresses CAUTION! All connections to the LAN interface may be affected when you change the following settings. This also includes your own current connection to the web interface. To change the local IP addresses, do as follows: 1.
Page 76 Chapter 4: To use the web interface Port forwarding Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the Internet.
Page 77 Chapter 4: To use the web interface 5. Type in the Destination port range. 6. Repeat step 3. to step 5. to set up port forwarding to additional servers. 7. In the Active column, select which ports should have port forwarding activated. 8.
Page 78 On the equipment connected to the EXPLORER 727 Terminal you must enter a few settings for your PPPoE connection. For example you need to set up which service to use (e.g. 64 kbps Streaming) and possibly a user name and password.
Page 79 Chapter 4: To use the web interface To set up static routing When you have an external gateway connected to your terminal, the terminal is not automatically able to “see” the network on the other side of the gateway. However, you can set up your terminal to communicate with a device on the other side of a gateway, by using Static routing.
Page 80 Chapter 4: To use the web interface To configure the Phone/Fax interface To configure the Phone/Fax interface do as follows: 1. Select SETTINGS > Phone/Fax from the left navigation pane. 2. For each Phone/Fax port, set the call type for incoming and outgoing calls. Port 1 is the connector closest to the antenna connector, and Port 2 is the Note connector closest to the ISDN connector.
Page 81 Chapter 4: To use the web interface To configure the ISDN interface For information on how to set up call services (supplementary services), see To set up Note call services on page 78. These settings apply to both the Phone/Fax interface, the ISDN interface and the LAN w.
Page 82 Chapter 4: To use the web interface You have the following options with the MSN numbers: • <None>. No MSN numbers are used. An incoming call is accepted in all devices connected to this port. • 1*, 2*, 3* or 4*: If, for example, you select 1* at Standard call type, an incoming Standard call is accepted by all devices that are programmed with the number 1* and connected to the ISDN interface.
Page 83 Chapter 4: To use the web interface Common interface settings Overview The settings under COMMON are common for all interfaces. In order to use the common Access Point Name for an Note interface, you must select Common for the APN setting when you set up the network user group.
Page 84 Chapter 4: To use the web interface To change the common interface settings To change the common interface settings, do as follows: 1. Select SETTINGS > Common. 2. Select the APN. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements.
Page 85 Chapter 4: To use the web interface To set up call services Overview The setup of call services is also common for all interfaces. The terminal must be registered on the BGAN network before you can set up the call Note services in the web interface.
Page 86 Chapter 4: To use the web interface Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number. This information is saved in the BGAN network so it is available when the call cannot be put through and must be forwarded.
Page 87 Chapter 4: To use the web interface Call barring Do as follows to bar incoming and/or outgoing calls to and from the terminal: 1. Select SETTINGS > Common > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the page is updated. 3.
Page 88 Chapter 4: To use the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Call waiting from the left navigation pane. 2.
Page 89 Chapter 4: To use the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: 1.
Page 90 If you want to view or change the settings for the new IP handset, do as follows: 1. Connect the IP handset to one of the LAN ports of the terminal. If it is an IP Handset from Cobham SATCOM, the handset starts up and is automatically registered and assigned the first available number.
Page 91 6. For IP Handsets from Cobham SATCOM: When the terminal and the handset have recognized each other, a Configure link appears next to the handset in the list.
Page 92 Chapter 4: To use the web interface To set the call types for IP handsets In the Call settings page you can set the call types for each local number and see whether Restricted dialing is enabled for that number. For further information on Restricted dialing, see Restricted dialing on page 129.
Page 93 Chapter 4: To use the web interface To set up the IP Handset compatibility This setting only applies to the IP Handset from Cobham SATCOM. Note If you connect your IP Handset(s) to the terminal through a separate router with NAT, you must use IP Handsets with software version 1.8 or newer and set up the handset compatibility...
Page 94 Chapter 4: To use the web interface To configure the discrete I/O interface I/O pins and their functions The I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of each pin in the web interface. The default functions of the I/O pins are as follows: Pin 1: Ringer output.
Page 95 Chapter 4: To use the web interface BGAN network. No transmission is allowed until the pin is deactivated. You can configure pin 4 to Active low or Active high. • Active low (default): Connect pin 4 to ground (< 1.2 V DC) when it should be activated. •...
Page 96 Chapter 4: To use the web interface To configure the I/O interface To configure the I/O pins, do as follows: 1. Select SETTINGS > Discrete I/O. 2. For each pin you want to use, select Enabled. 3. For each pin, select the function of the pin. Refer to the previous section, I/O pins and their functions on page 87.
Page 97 Chapter 4: To use the web interface To set up Tracking The EXPLORER system can be used for tracking purposes. You can set up the terminal to report to a server at certain time intervals or after moving a specified distance. To set up tracking, do as follows: 1.
Page 98 Chapter 4: To use the web interface 3. To allow remote control of the tracking settings from the tracking server, select Yes at Allow remote control. This means the EXPLORER terminal will accept commands from the specified tracking server, for example to change reporting intervals or start/stop reporting. 4.
Page 99 Chapter 4: To use the web interface Setting the terminal usage mode for the EXPLORER 727 If your vehicle is stationary while using the EXPLORER 727, you can select the X-Stream (on- the-pause) mode. In X-Stream (on-the-pause) mode you can take advantage of the BGAN X-Stream service and extend 256 kbps Streaming and ISDN coverage.
Page 100: To Manage Lan Network Users
Chapter 4: To use the web interface To manage LAN network users Introduction The network management system With the built-in router functionality the system offers a flexible use of the data channel of the BGAN service. You can configure the use of the data channel by defining network user groups and profiles.
Page 101 Chapter 4: To use the web interface Necessary steps when you manage network users The steps necessary for managing network users include: 1. To define a network user group. See To set up the network user groups on page 95. The network user groups determine settings such as: •...
Page 102 Chapter 4: To use the web interface To set up the network user groups Overview A network user group, in this context, is a group of network users who share the same Quality of Service profile and network parameters. There are 11 configurable network user groups. For the Default network user group certain settings are locked to make sure there is always one functional network user group available.
Page 103 Chapter 4: To use the web interface 98-126882-F To manage LAN network users...
Page 104 Chapter 4: To use the web interface 3. Type in a name for the group. 4. Select Enabled or Disabled. 5. Select the type of Internet connection. (See drawing on page 67) • Router mode means the connection will be shared with other users, and the NAT module of the terminal will make the necessary address translations.
Page 105 Chapter 4: To use the web interface 11. At Automatic activation select whether the profile selected in the next step should be activated automatically or manually. If the selected primary profile is a Streaming profile, this setting has no effect. Note Streaming profiles must always be activated manually from the Dashboard.
Page 106 Chapter 4: To use the web interface To manage network devices Overview A network device, in this context, is an Ethernet hardware device, identified by its unique MAC address. When a network device with dynamic IP address is connected to the terminal, it is automatically listed in the Network devices list.
Page 107 Chapter 4: To use the web interface To lock an IP address to a MAC address When the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Internet connection is not a Bridge mode connection).
Page 108 Chapter 4: To use the web interface 2. Click Edit next to the entry you want to edit, or click Add at the bottom of the list. 3. Click Add next to a network device you want to use, or type in the MAC address manually at the top of the page.
Page 109 Chapter 4: To use the web interface To change the priority in the network classification table To change the priority of an entry, click the up or down arrow next to the entry. Connections are evaluated in the order they are listed. The first entry (and only the first entry) that matches the properties of the connected device is applied, meaning that the connection will be using the settings of the network user group assigned to that entry.
Page 110 Chapter 4: To use the web interface Definitions for network terms APN (Access Point Name) APNs are provided from the Airtime Provider. They may also be defined on the SIM card The APN is used by the network user to establish a connection to the required external network.
Page 111: To Upload Software
Chapter 4: To use the web interface To start and stop data sessions for other user groups The administrator can start and stop data sessions for all network user groups connected to the terminal. To start or stop a data session, do as follows: 1.
Page 112 To upload software from your computer to the terminal, do as follows: 1. Download the new software as described in the next section, or acquire the software from Cobham SATCOM and save it on your computer. 2. Open the web interface and do one of the following: •...
Page 113 Internet. Note that it can take several minutes to download the software. If you don’t want to use airtime you can acquire the software from Cobham SATCOM, save it on your computer and then connect the computer to the terminal.
Page 114: To Select The Preferred Bgan Satellite
The EXPLORER terminates all ongoing connections and deregisters from the current satellite before it registers on the new satellite. If you have selected one of the satellites, your EXPLORER 727 System will only try to Note register on the selected satellite. This means that if the antenna is outside the coverage area for that satellite, the EXPLORER 727 System will not be able to register with the BGAN network.
Page 115: To Select The Language
Chapter 4: To use the web interface To select the language The default language of the web interface is English. You can change the language to French, German, Russian, Spanish, Mandarin (Chinese) or Japanese. To change the language, do as follows: 1.
Page 116: Administration
Chapter 4: To use the web interface Administration To access the administration settings To log on The Administration settings require an Administration user name and password. To log on as administrator, do as follows: 1. Select ADMINISTRATION from the left navigation pane. 2.
Page 117 Chapter 4: To use the web interface To reset the administrator password If you have forgotten the administrator password, do as follows: 1. Contact your supplier for a reset code. Please report the serial number and IMEI number of the terminal. You can find the serial number and IMEI number in the Dashboard.
Page 118 Chapter 4: To use the web interface To change the administrator password To change the administrator password, do as follows: 1. After you have entered the administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon. 2.
Page 119 Chapter 4: To use the web interface To save a configuration to a file If you need to reuse a configuration in another terminal of the same type and software version, you can save your current configuration to a file, which can then be loaded into the other terminal.
Page 120 Chapter 4: To use the web interface Call charges If you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions. Thrane & Thrane A/S does not take responsibility for the correctness of the estimated Note charges.
Page 121 Chapter 4: To use the web interface Log handling To clear the logs of the terminal and/or reset the counters for the time connected, do as follows: 1. From the left navigation pane in the ADMINISTRATION page, select Log Handling. 2.
Page 122 If you have entered the call charges in the menu Call charges, the system automatically calculates and displays the maximum charges for your data sessions. Cobham SATCOM does not take responsibility for the correctness of the estimated Note charges. This calculation is only an estimate of the charge, based on the tariff entered by the user.
Page 123 Chapter 4: To use the web interface To use profiles What is a profile? A profile is a collection of Quality of Service (QoS) settings and other settings that define the mode in which data is transmitted. For example, a profile is used to define whether the connection is a Streaming connection or a Standard connection.
Page 124 Chapter 4: To use the web interface 2. Click Edit next to one of the user defined profiles. 98-126882-F Administration...
Page 125 Chapter 4: To use the web interface 3. Fill in the name you want for your profile. 4. Select the Traffic class from the drop-down list. For best performance, choose the right traffic class for your application. In Important general, Standard data (Background) is best suited for TCP/IP applications, and Streaming data is best suited for UDP traffic, e.g.
Page 126 Chapter 4: To use the web interface • No means packets are not allowed to contain errors, and the SDU Error setting in step 8. will not be applied. This setting is suitable where error-free transmission is important and delays are accepted. •...
Page 127 Chapter 4: To use the web interface To define traffic flow filters To define the traffic flow filters, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Traffic flow filters. 2. Click the link New entry. 3. Select a number in the Eval.Prec. Index drop-down list. The evaluation precedence index defines the order in which the traffic flow filters are applied to packets.
Page 128 Chapter 4: To use the web interface Source and Destination are relative to the BGAN core network. This means that Note Destination is your terminal. • Source port range (From and To). Note that you must fill in both From and To, even if there is only one port.
Page 129 Chapter 4: To use the web interface To set up the use of a SIM PIN in the terminal To enable or disable the use of a SIM PIN To enable or disable the use of a PIN to access the terminal, do as follows: 1.
Page 130 Chapter 4: To use the web interface To change the SIM PIN To change the PIN used to access the terminal, do as follows: 1. Select ADMINISTRATION > SIM PIN. 2. Under CHANGE PIN type in the Old PIN. 3. Type in the New PIN and retype it on the next line. 4.
Page 131 Chapter 4: To use the web interface To set up user permissions You can allow or deny users who are not administrators access to certain functions and make these pages read-only. This is useful if you want to protect the system against unintended changes.
Page 132 This setting does not take effect until the terminal is restarted. Note AT commands are low-level commands used to control modems, in this case the EXPLORER 727 Terminal. They are typically used during service and maintenance or when troubleshooting the terminal. 4. Click Apply.
Page 133 Chapter 4: To use the web interface 2. Select whether remote access should be Enabled or Disabled for the web server and/or for AT commands. 3. Type in the Incoming port numbers to use for the web server and for AT commands. The port number must be available at your service Note provider.
Page 134 Chapter 4: To use the web interface Remote activation If you want to remotely control the terminal, it must have activated a connection. You can do this by sending an SMS to the terminal. The terminal must be powered up and logged on to the satellite services to receive the SMS and then start the connection.
Page 135 Chapter 4: To use the web interface 6. Click Apply to save the new settings. For information on how to send an activation SMS, see To activate a data connection with an SMS on page 42. Link monitoring You can monitor the external IP connection of the EXPLORER system using the link monitoring feature.
Page 136 Chapter 4: To use the web interface Restricted dialing In order to manage the use of the system efficiently you can set up the terminal to limit all calls to allowed numbers or numbers in the phone book. This feature can be enabled for each connected handset separately.
Page 137 Chapter 4: To use the web interface 4. Select whether outgoing calls should be limited to the numbers in the terminal phone book (Enabled) or not (Disabled). 5. Check which local numbers are available in your system. Then select for which local numbers you want to enable the restriction.
Page 138: Help Desk And Diagnostic Report
Chapter 4: To use the web interface Help desk and diagnostic report To access the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card. To access the Help desk, select HELP DESK from the left navigation pane.
Page 139: Event Logging And Self Test
Chapter 4: To use the web interface Event logging and self test To view the Event list or the Event log Overview When an event is registered, the web interface shows an event icon in the icon bar as long as the event is active.
Page 140: Site Map
Chapter 4: To use the web interface Self test The Self test performs system test on the EXPLORER 727 System, similar to the tests that are performed during the Power On Self Test (POST). The terminal must reboot to perform the self test. All ongoing calls or data Important sessions will be terminated.
Page 141: Chapter 5 Maintenance And Troubleshooting
If you need assistance with problems caused by the terminal or antenna, please call a distributor in your area. You may also check the service and support site at www.cobham.com/communications-and- connectivity/satcom. Select Service and Support > AVIATOR, EXPLORER, SAILOR, Sea Tel Service and Support.
Page 142: To Upload Software Using The Web Interface
Chapter 5: Maintenance and troubleshooting To upload software using the web interface To view software version status To view the version of the embedded software in the terminal, do as follows: 1. Connect a computer. 2. Enter the web interface and see the Software version field in the Dashboard. To upload software using the web interface You can upload software using the web interface.
Page 143: Part Numbers
Chapter 5: Maintenance and troubleshooting Part numbers System units TT-3722A EXPLORER 727 system Item Part number EXPLORER 727 antenna 403053B EXPLORER terminal or 403736A or EXPLORER 19" Rack Terminal 403736A-T19 TT-3670A IP Handset & Cradle, wired Item Part number IP Handset, wired...
Page 144: Troubleshooting Guide
Chapter 5: Maintenance and troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy The terminal reboots The input current is Make sure the power supply complies with spontaneously.
Page 145 Chapter 5: Maintenance and troubleshooting Problem Possible Cause Remedy 1. The elevation angle 1. 256 kbps Streaming may not be 256 kbps Streaming to the satellite is too available in areas with low elevation. does not work low. 2. There is not enough 2.
Page 146 Chapter 5: Maintenance and troubleshooting Problem Possible Cause Remedy An ISDN connection The cable is not properly Connect the cable. cannot be connected. established You have connected to Connect the cable to the interface marked the LAN interface. ISDN. The cable type or For information on the correct type of connector type is not connector and cable, refer to the...
Page 147 Chapter 5: Maintenance and troubleshooting Problem Possible Cause Remedy An IP handset The cable is not properly Connect the cable. connection cannot connected. be established. You have connected to Remove the cable and connect to one of the ISDN interface. the LAN connectors instead.
Page 148: Status Signalling
Chapter 5: Maintenance and troubleshooting Status signalling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signalling, to help you find the cause of a problem: Indicators. • • Event messages. •...
Page 149 Chapter 5: Maintenance and troubleshooting Power indicator Behavior Meaning Green Power OK. Flashing green The terminal is powering up. Flashing orange The terminal is closing down. No power. Terminal indicator Behavior Meaning Steady green Ready. BGAN registration completed. Flashing green Please wait - process in progress.
Page 150 Chapter 5: Maintenance and troubleshooting LAN indicator functions Activity indicator Behavior Meaning Flashing green The LAN port is active. Link/Speed indicator Behavior Meaning Green Link speed is 100 Mbps. Yellow Link speed is 10 Mbps. The link is down. PoE indicator Behavior Meaning Green...
Page 151 You can also see the messages in the IP Handset from Cobham SATCOM. All events are logged in the event log. For information on the event log, see To view the Event list or the Event log on page 132.
Page 152 The terminal cannot obtain a valid position. 00330 to The ISDN interface on the Contact your distributor. ISDN failure 00339 EXPLORER 727 cannot be used. 00340 to The Phone interface of the Contact your distributor. 2-wire failure 00349 terminal cannot be used.
Page 153 Only network approval. If the emergency calls are allowed. problem persists, contact your Airtime Provider. 01700 to The EXPLORER 727 has not yet Restart the terminal. Registration for 01709 been allowed to register for voice failed If the problem persists, contact voice services (Circuit- your Airtime Provider.
Page 154 60. If the problem persists, contact your distributor. 02900 to The EXPLORER 727 does not Restart the terminal. Network failed 02909 accept the network as a valid authentication If the problem persists, contact BGAN network.
Page 155 Chapter 5: Maintenance and troubleshooting Explanation Remedy Event Text 0800A The input voltage to the Ensure a stable power supply to Reduce PoE - the terminal is too low. The the terminal. terminal reduces terminal will lower PoE power PoE with 30W from 60 W to 30 W.
Page 156 Chapter 5: Maintenance and troubleshooting Explanation Remedy Event Text 08030 Antenna failed to start up Reboot the terminal. Antenna could normally. not enter main Contact your distributor if the application mode problem persists. 08031 Antenna failed to start up Reboot the terminal. Failed to enter normally.
Page 157 Chapter 5: Maintenance and troubleshooting Explanation Remedy Event Text 08046 The start-up sequence of the Check that the antenna cable is Timeout of terminal has timed out properly connected at both startup sequence because: ends. - No antenna or antenna •...
Page 158 Chapter 5: Maintenance and troubleshooting Explanation Remedy Event Text 08060 There are too many open Do not establish new NAT session connections through NAT - connections until the load has table full typically too many users been reduced. generating too much web traffic.
Page 159: Logging Of Events
Chapter 5: Maintenance and troubleshooting Logging of events Diagnostic report When you contact your distributor for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select HELPDESK. Then click Generate report.
Page 160: Reset Button
Chapter 5: Maintenance and troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To push the Reset button, use a pointed device.
Page 161: List Of Reserved Ip Subnets
Chapter 5: Maintenance and troubleshooting List of reserved IP subnets Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate. The following local IP subnets are reserved for internal use in the terminal.
Page 162: Supported At Commands For Pppoe
Chapter 5: Maintenance and troubleshooting Supported AT commands for PPPoE Overview of supported AT commands You can use PPPoE to issue AT commands to the terminal, for example to specify the Quality of Service parameters or which APN to use. The following AT commands are supported: •...
Page 163 Chapter 5: Maintenance and troubleshooting • <Max bitrate DL> is the maximum bit rate down link (0, 32, 64, 128, 176 , 256, 512 • <Guaranteed bitrate UL> is the guaranteed bit rate up link (0, 32, 64, 128, 176 , 256, 512 •...
Page 164 Chapter 5: Maintenance and troubleshooting • <destination port range> is Destination Port From.To (0.0-65535.65535) • <source port range> is Source Port From.To (0.0-65535.65535) Example: AT+CGTFT=1,1,0,87.48.134.251.255.255.255.0,6,20.21,1024.65535 AT+CGDSCONT Usage: AT+CGDSCONT is used to specify the Secondary Contexts relation to a Primary Context. The Secondary Context’s cid must be different from the Primary Context’s cid.
Page 165: Conformity
EXPLORER 727 CE (R&TTE) The EXPLORER 727 is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. This device complies with part 15 of the FCC Rules. Operation is subject to the following two...
Page 167: Explorer 727 19" Rack
EXPLORER 727 19" Rack CE (R&TTE) The EXPLORER 727 19" Rack is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. This device complies with part 15 of the FCC Rules. Operation is subject to the following two...
Page 169: Glossary
Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering broadband data to virtually any part of the earth, with full UMTS (3G) compatibility.
Page 170 Glossary EMEA Europe, Middle-East and Africa Federal Communications Commission. An independent United States government agency, directly responsible to Congress. FCC certification is normally required to make a product legal to be sold in the United States. G.3 fax Group 3 fax. A digital format for transmitting fax messages over a traditional phone line. Conforms to the ITU-T Recommendations T.30 and T.4.
Page 171 Glossary kbps kilobits per second Local Area Network Light Emitting Diode Media Access Control Mega Bytes Multiple Subscriber Numbering. In most pieces of ISDN equipment you can program multiple subscriber numbers. The number programmed into the equipment should be the dial-in number that you wish that piece of equipment to answer.
Page 172 Glossary Packet-Switched. Packet-switched networks move data in separate, small blocks (packets) based on the destination address in each packet. PIN Unblocking Key. An eight-digit code used to unblock a SIM card after three incorrect PINs have been entered. The PUK code is supplied with the SIM card. Quality of Service Restricted Digital Information Radio Frequency.
Page 173 384 kbps up to approximately 450 kbps, on demand. X-Stream is a usage mode of the EXPLORER 727 terminal in which you can take advantage of Inmarsat’s BGAN X-Stream service and of full coverage for the services that are normally limited by the elevation angle to the satellite.
Page 174: Index
Index Index Numerics 2-wire interface call local numbers, 33 barring, 80 setting call type, 73 closed user group, 82 forwarding, 79 holding, 34 line identification, 81 local, 32 access to settings making or receiving, 31 limit in web interface, 124 missed, received, outgoing, 60 activation to the terminal, 32...
Page 175 Index data holding a call, 34 limit, 115 profiles, 116 traffic flow filters, 119 data limit ignition function, 15 automatic shutdown, 115 IMEI number, 53 data limits, setting, 115 importing configuration, 112 data sessions Inbox for SMS messages viewing ongoing, 55 replying, forwarding or deleting, 63 default indicator functions, 141...
Page 176 Index light indicator functions, 141 limit permissions allowed MB, 115 setting for users, 124 data, 115 phone limit calls, 129 local call, 32 limitations in services, 10 making calls, 31 limiting user access, 124 phone book, 56 line identification, 81 adding number, 57 link monitoring, 128 deleting all entries, 57...
Page 177 Index redial, 33 Standard IP, 37 registering on the BGAN network, 21 activating, 39, 40 remote activation definition, 37 by SMS, 127 status trusted mobile number, 127 air interface, 133 remote control, 127 connection, 133 remote management, 125 extended, 133 remote on/off, 15 methods for signalling, 141 restricted dialing, 129...
Page 178 Index version of software, 53 voice mail number viewing, 65 voice quality, 29 setting for IP handsets, 85 setting for ISDN, 74 setting for Phone/Fax interface, 73 waiting calls, 34, 81 web interface accessing, 47 browser settings, 47 definition, 47 navigation, 51 site map, 133 X-Stream (on-the-pause), 38...
Page 179 98-126882-F www.cobham.com/satcom...

COBHAM explorer 727 User Manual

Chapter 1 Introduction

Chapter 2 To Get Started

Chapter 3 To Operate the System

Chapter 4 To Use the Web Interface

Chapter 5 Maintenance and Troubleshooting

Quick Links

Troubleshooting

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for COBHAM explorer 727

Summary of Contents for COBHAM explorer 727

Table of Contents