Dell E2417H User Manual page 42

Geometric Screen not
Distortion centered
correctly
Horizontal/ Screen has one
Vertical Lines or more lines
Synchronization Screen is
Problems scrambled or
appears torn
Safety Related Visible signs of
Issues smoke or sparks
Intermittent Monitor
Problems malfunctions on
& off
Missing Color Picture missing
color
Wrong Color Picture color not
good
Image retention Faint shadow
from a static from the static
image left on image displayed
the monitor for appears on the
a long period of screen
time
NOTE: When choosing DP mode, the Auto Adjust function will not be available.
42
| Troubleshooting
• Reset the monitor to factory settings.
• Perform Auto Adjust via OSD.
• Adjust horizontal & vertical controls via OSD.
NOTE:
When using DisplayPort input, the positioning
adjustments are not available.
• Reset the monitor to factory settings.
• Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel Clock controls via OSD.
• Perform monitor self-test feature check and determine if
these lines are also in self-test mode.
• Check for bent or broken pins in the video cable connector.
• Run the built-in diagnostics.
NOTE:
When using DisplayPort input, the Pixel Clock and
Phase adjustments are not available.
• Reset the monitor to factory settings.
• Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel Clock controls via OSD.
• Perform monitor self-test feature check to determine if the
scrambled screen appears in self-test mode.
• Check for bent or broken pins in the video cable connector.
• Restart the computer in the safe mode.
• Do not perform any troubleshooting steps.
• Contact Dell immediately.
• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode.
• Perform monitor self-test feature check.
• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
• Check for bent or broken pins in the video cable connector.
• Change the settings of the Preset Modes in the Color menu
OSD depending on the application.
• Adjust R/G/B value under Custom Color in Color menu
OSD.
• Run the built-in diagnostics.
• Use the Power Management feature to turn off the monitor
at all times when not in use (for more information, see
Power Management
• Alternatively, use a dynamically changing screensaver.
Modes).