Troubleshooting - Samsung HT-FS9200 User Manual

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed
below or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearest
authorized dealer or Samsung Electronics Service Centre.
Symptom
I cannot eject the disc.
Playback does not start.
Playback does not start
immediately when the
Play/Pause button is
pressed.
Sound is not produced.
The remote control does
not work.
• The disc is rotating but
no picture is produced.
• Picture quality is poor
and the picture is
shaking.
Audio language and
subtitles do not work.
The menu screen does
not appear even when the
menu function is selected.
The aspect ratio cannot be
changed.
• Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
• Check the region number of the Blu-ray/DVD disc.
Blu-ray/DVD disc purchased from abroad may not be playable.
• CD-ROMs and DVD-ROMs cannot be played on this product.
• Make sure that the rating level is correct.
• Are you using a deformed disc or a disc with scratches on the surface?
• Wipe the disc clean.
• The home cinema does not play sound during fast playback, slow playback,and
step motion playback.
• Are the speakers connected properly? Is the speaker setup correctly customized?
• Is the disc severely damaged?
• Are you operating the remote within its operational range and within the proper
angle relative to the sensor?
• Are the batteries drained?
• Have you selected the mode (TV/BD) functions of the remote control (TV or BD)
correctly?
• Is the TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.
• Audio language and subtitles will not work if the disc does not contain them.
• Are you using a disc that does not contain menus?
• You can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3 Letter Box mode, or
4:3 Pan-Scan mode, but 4:3 Blu-ray/DVD discs are played in 4:3 ratio only. Refer
to the Blu-ray Disc jacket and then select the appropriate function.
Check/Remedy
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English