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FAQs
WARNING: to reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
Is there an accessory missing?
• Check the 'Parts Overview' page in this guide to
make sure the part is definitely included in
your unit.
• If it is missing, we're here to help. Simply call us
on 0844 412 8455
Why won't the vacuum cleaner pick up?
• The dirt container may be incorrectly installed;
remove the dirt container from the unit by
pressing the dirt container release catch and then
re-attaching it to the unit, ensuring it is locked
firmly back into place.
• The filter may be clogged; refer to 'Maintenance:
Cleaning the filters' on pages 5 and 6.
• The dirt container may be blocked; refer to
'Maintenance: Emptying and cleaning the dirt
container' on page 5.
• There may be a blockage in the tube/hose. Disconnect
from the vacuum cleaner, carefully remove any
blockages found and reconnect securely.
Why is dust escaping from the vacuum?
• The filter may be clogged; refer to 'Maintenance:
Cleaning the filters' on pages 5 and 6.
• The dirt container may be blocked; refer to
'Maintenance: Emptying and cleaning the dirt
container' on page 5.
• The dirt container may be incorrectly installed;
remove the dirt container from the unit by
pressing the dirt container release catch and then
re-attaching it to the unit, ensuring it is locked
firmly back into place.
What do I do if the unit/an accessory becomes
damaged or broken?
• We're here to help. Simply call
0844 412 8455 or visit vax.co.uk
8
Why won't the accessories pick up properly?
• Hose blockages: remove the hose from the unit.
Carefully remove any blockages found and
reconnect hose securely.
• Accessory blockages: remove accessory from
handle/tube. Carefully remove blockage and
re-attach to the vacuum cleaner.
• The accessory may be faulty. Simply call us on
0844 412 8455 for assistance.
Why will the vacuum cleaner not run?
• It may not be plugged into the electrical
socket correctly; ensure that the plug is pushed
in securely.
• The electrical socket may not be working properly;
check the fuse or breaker, or consult an
electrician.
• The motor thermostat may have tripped; switch off
and unplug the vacuum cleaner, and leave for one
hour before switching the cleaner back on.
Why isn't my brushbar rotating?
• The brushbar may not be turned on. Refer to the
operation section
(page
• The unit may not be reclined. Refer to the
operation section
(page
• The brushbar may be jammed. Refer to the
maintenance section for how to reset the brushbar
(page
7).
Why is there a red light on the nozzle?
• The brushbar may be jammed. Refer to the
maintenance section for how to reset the brushbar
(page
7).
• If the red light still shows, we're here to help.
Simply call us on 0844 412 8455
we're here if you need us
Instead of taking me back to the shop, simply visit;
vax.co.uk/support • vaxireland.ie
or call:
(UK) 0844 412 8455 (ROI) 1-800 928 308
This does not a ect your statutory rights.
7).
4).
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