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ERROR MESSAGES & FAQ
ERROR MESSAGES
Call Customer Service for the following error messages
"Er1," "Er2," "Er3," "Er4," "Er5," "Er6," or "Er7"
Turn off and unplug the unit and call Customer Service at 1-877-646-5288. So we may
better assist you, please register your product online at registeryourninja.com and have
the product on hand when you call.
Why won't the unit turn on?
•
Make sure the power cord is securely plugged into the outlet.
•
Try plugging the cord into a different outlet.
•
Reset the circuit breaker if necessary.
•
Press the Power button.
•
If the issue persists after following the steps above, contact customer service.
Why aren't the Oven functions illuminated when the unit is in the horizontal position?
•
Make sure the toast lever is pushed all the way back to the lock position.
You will hear a click when the lever is fully pushed back.
•
Make sure the flip foot is on the bottom of the unit.
Why does "LOC" appear on the display?
•
Before inserting the bake tray when toaster is in the Oven position, you must push the
toast lever all the way back to the lock position until you hear an audible click. Once
you've successfully locked the toast lever, the "LOC" text will appear on the display and
you will be able to insert the bake tray and select a function, time, and temperature.
Why does "NO PAN" appear on the display?
•
When toaster is in the Oven position, you must insert the included bake tray to start
cooking. Other accessories not specified by Ninja(R) are incompatible with this toaster.
•
Ensure bake tray is inserted fully into the unit in the Oven position. The front of the
bake tray should be flushed to the front walls that surround the cavity.
Can I look at my food while the unit is cooking?
•
Yes, when the unit is in the horizontal position, you can remove the bake tray at any
time to check on your food. The cook time will pause until you reinsert the tray.
Auto–shutoff will occur after the bake tray has been removed for 10 minutes.
•
When the unit is in the vertical position, you can lift the toast lever at any point to
check on progress without canceling toasting.
Can I restore the unit to its default settings?
•
The unit will remember the last setting used for each function, even if you unplug it.
To restore the unit's default settings for each function, press the two SHADE buttons
simultaneously for 5 seconds.
Why do the heating elements appear to be turning on and off?
•
This is normal. The unit is designed to control temperature precisely for every function
by adjusting the heating elements' power levels.
ACCESSORIES FOR PURCHASE
We offer a suite of custom-made accessories for your Ninja® Foodi™ Flip Toaster. Visit
ninjaaccessories.com to expand your capabilities and take your cooking to the next level.
REPLACEMENT PARTS
To order additional parts and accessories, visit ninjaaccessories.com or contact
Customer Service at 1-877-646-5288. So we may better assist you, please register your
product online at registeryourninja.com and have the product on hand when you call.
12 1-877-646-5288
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers
of SharkNinja Operating LLC . Warranty coverage applies to the original owner and to
the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of one (1) year from the date of purchase when it is used under normal
household conditions and maintained according to the requirements outlined in the
Owner's Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable parts deemed defective, in SharkNinja's
sole discretion, will be repaired or replaced up to one (1) year from the original
purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (such as removable pots, racks, pans,
etc.), which require regular maintenance and/or replacement to ensure the proper
functioning of your unit, are not covered by this warranty. Replacement parts are
available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the unit clear of food spills and other debris),
or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects
include damages caused in the process of shipping, altering, or repairing the
SharkNinja product (or any of its parts) when the repair is performed by a repair
person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household
conditions within the warranty period, visit ninjakitchen.com/support for product
care and maintenance self-help. Our Customer Service Specialists are also available
at 1-877-646-5288 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select
product categories. So we may better assist you, please register your product online at
registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $20.95 (subject to change) will be charged when SharkNinja ships
the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the
receipt as proof of purchase. We also ask that you register your product online at
registeryourninja.com and have the product on hand when you call, so we may better
assist you. A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
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