Warranty Terms - Ducati MG-20 User Manual

All products are covered by the "Legal Guarantee of conformity" in compliance with the
Directive 2011/83/EU.
The Legal Guarantee is reserved for consumers. It therefore applies only to users who
have made a purchase for purposes unrelated to any entrepreneurial, commercial, craft or
professional activity carried out.
For those who have purchased the Products and who do not have the quality of
consumers, the guarantee for defects of the thing sold, the guarantee for the lack of
promised and essential quality and the other guarantees provided by the civil code with
the relative terms, forfeiture and limitations will be applied.
The Seller (and, therefore, as regards the purchase of the Products, the Retailer who
sold the Product to the user) is liable to the consumer for any lack of conformity
existing at the time of delivery of the product and that occurs within two years from the
aforementioned delivery date. The lack of conformity must be reported to the seller,
under penalty of forfeiture of the guarantee, within two months from the date on which
it was discovered.
Unless proven otherwise, it is assumed that the lack of conformity that occurs within six
months of delivery of the product already existed on that date, unless this assumption is
incompatible with the nature of the product or with the nature of the lack of conformity.
Starting from the seventh month following delivery of the product, it will be the burden
of the consumer to prove that the lack of conformity already existed upon delivery of the
same.
In order to take advantage of the Legal Guarantee, the purchaser must first provide
proof of the purchase and delivery dates of the goods. Therefore, it is advisable for the
purchaser to keep all documents that can certify the purchase and delivery dates (for
example: receipt, invoice, order confirmation e-mail).
Any defects or malfunctions caused by accidental events and/or attributable to the
Purchaser's responsibility or by use of the Product that does not comply with its intended
use and/or as provided in the technical documentation enclosed with the Product, or due
to failure to adjust the mechanical parts, natural wear and tear of materials that are worn
out easily or caused by assembly errors, lack of maintenance and/or use of the same not
in compliance with the instructions
For example, the following are to be considered excluded from the Legal Guarantee
relevant to the Products:
- damage caused by impacts, accidental falls or collisions, punctures;
- damage caused by use, exposure or storage in an unsuitable environment (e.g.:
presence of rain and/or mud, exposure to humidity or excessive heat, contact with sand
or other substances);
- damage caused by failure to adjust due to "putting on the road" and/or maintenance of
mechanical parts (mechanical disc brake, handlebar, tires, etc.);

15. Warranty terms

34