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Coby MP-C641 Troubleshooting page 4

Common troubleshooting issues

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ISSUE #10 HOW DO I RESET/UPGRADE THE FIRMWARE ON THE MP3
PLAYER
1) Make sure the player is turned on.
2) Connect the MP3 player to the Computer.
3) The PC will automatically detect the player as "Removable Disk" under
MY COMPUTER.
4) Select the firmware and drag-and-drop it into the removable disk icon. To
http://www.cobyusa.com/support/support.php?sub_cat=manual and
5) After the file transfer, disconnect the MP3 player using the "Safely
Remove Hardware" tool located in the system tray.
6) Once the MP3 player is safely removed from the computer, turn on the
power.
If you are still having difficulty setting up your MP3 player, please contact Customer Care
/ Technical Support, Monday-Friday 8:00 AM – 11:00 PM EST, Saturday and Sunday 9:00
customerservice@cobyusa.com
1-800-681-2629 OR 718-416-3197
obtain the firmware file, Please visit
download the MPC641 " DRIVER " file.
AM – 11:00 PM EST. You can also reach us online at
or
techsupport@cobyusa.com

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