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Table 11.
Device Covered
Warranty Duration
End-of-life policy
Hardware replacement
Effective date
TAC support
Cisco.com Access
Software Update Policy for Cisco Catalyst 2960-S and 2960 Series Switches with LAN Base Software
Customers with Cisco Catalyst LAN Base software licenses will be provided with maintenance updates and bug fixes
designed to maintain the compliance of the software with published specifications, release notes, and industry
standards compliance as long as the original end user continues to own or use the product or up to one year from
the end-of-sale date for this product, whichever occurs earlier. Customers with licenses for our premium software
images, Enterprise Services or IP Services, require a service support contract such as Cisco SMARTnet Service to
download updates.
This policy supersedes any previous warranty or software statement and is subject to change without notice.
Cisco and Partner Services for the Cisco Catalyst 2960
Minimize operating costs and reduce power consumption with the Cisco Catalyst 2960 Switch using intelligent,
personalized services from Cisco and our partners. Through a discovery process that begins with understanding
your business objectives, we help you integrate the Cisco Catalyst into your architecture and incorporate network
services onto it. Sharing knowledge and leading practices, we support your success every step of the way as you
deploy, absorb, manage, and scale new technology. Choose from a flexible suite of support services designed to
meet your business needs and help you maintain high-quality network performance while controlling operational
costs. Table 12 lists the technical services available for the Cisco Catalyst 2960-S and 2960 Series Switches.
© 2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Limited Lifetime Warranty Terms
Cisco Limited Lifetime Hardware Warranty
Applies to Cisco Catalyst 2960 Series Switches sold on
or after May 1, 2009
As long as the original end user continues to own or use
the product, provided that: fan and power supply warranty
is limited to five (5) years.
In the event of discontinuance of product manufacture,
Cisco warranty support is limited to five (5) years from the
announcement of discontinuance.
Cisco or its service center will use commercially
reasonable efforts to ship a replacement part within ten
(10) working days after receipt of the RMA request.
Actual delivery times might vary depending on customer
location.
Hardware warranty commences from the date of
shipment to customer (and in case of resale by a Cisco
reseller, not more than ninety [90] days after original
shipment by Cisco).
Not included.
Warranty allows guest access only to Cisco.com
Cisco Enhanced Limited Lifetime Hardware Warranty
Applies to Cisco Catalyst 2960-S Series Switches
As long as the original end user continues to own or use
the product, provided that: fan and power supply warranty
is limited to five (5) years.
In the event of discontinuance of product manufacture,
Cisco warranty support is limited to five (5) years from the
announcement of discontinuance.
Cisco or its service center will use commercially
reasonable efforts to ship a replacement for next
business day delivery, where available. Otherwise, a
replacement will be shipped within ten (10) working days
after receipt of the RMA request. Actual delivery times
might vary depending on customer location.
Hardware warranty commences from the date of
shipment to customer (and in case of resale by a Cisco
reseller, not more than ninety [90] days after original
shipment by Cisco).
Cisco will provide during customer's local business
hours, 8 hours per day, 5 days per week basic
configuration, diagnosis, and troubleshooting of device-
level problems for up to 90 days from the date of
shipment of the originally purchased Cisco Catalyst 2960-
S product. This support does not include solution or
network-level support beyond the specific device under
consideration.
Warranty allows guest access only to Cisco.com
Data Sheet
Page 23 of 28
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