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Samsung FTQ352IW Series Troubleshooting Manual

Samsung FTQ352IW Series Troubleshooting Manual

Range ovens; microwave ovens

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TECHNICAL FLASH
SERVICE INFORMATION
DIV.
22
SUPPLIER#
BRAND
PRODUCT
TEST MODE & ERROR CODE LIST
ERIC BRUGIER - TECHNICAL MANAGER – DEPARTMENT 731A
T.F. 22-320
February, 2013
592
SAMSUNG
COOKING
Dept. 731A

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Summary of Contents for Samsung FTQ352IW Series

  • Page 1 Dept. 731A TECHNICAL FLASH T.F. 22-320 February, 2013 SERVICE INFORMATION DIV. SUPPLIER# SAMSUNG BRAND PRODUCT COOKING TEST MODE & ERROR CODE LIST ERIC BRUGIER - TECHNICAL MANAGER – DEPARTMENT 731A...
  • Page 2 Digital Appliances Division Third Edition Range Test Mode & Error Code List FTQ386LWX FTQ352IW* FCQ321* FE-R300S* FE-R400S* FE-R500W* FE-R700WX FTQ307NWG* FE-N300WX FE-N500 WX FE710DRS FX510BGS FX710BGS NX583G0VB NE593R0AB** NE595R0AB** NE597R0ABSR NE595R1ABSR NE595N0PBSR NE597N0PBSR NE599N1PBSR Refer to the service manual on the GSPN for more information Created By: Guanniu (Victor) Han...
  • Page 3 Error Code List for Range Ovens CODE CAUSE REASON / SOLUTION Oven sensor 1. Disconnect oven sensor from control, measure the E-27 sensor resistance:1080Ω at room temp, replace oven opened sensor if abnormal. (over 2950Ω) 2. If the sensor resistance is normal, check the wire Oven sensor terminal or the wire on harness.
  • Page 4 Error Code List for Range Ovens CODE CAUSE REASON / SOLUTION CPU fails to read or write new calibration data from E-53 EEPROM error EEPROM. PCB is defective. Communication error Check whether the wire connectors on both Oven Main Oven Main PCB PCB and Induction Main PCB (HYB30M) are loose.
  • Page 5 Error Code List for Induction Cooktops CODE CAUSE REASON / SOLUTION Defective top sensor, misplaced wires, or defective PCB. Top Sensor Resistance of top sensor at room temperature should be: (7.65KΩ~ 9.34KΩ) Open Error It also occurs when room temperature falls under -10˚C. Defective top sensor, misplaced wires, or defective PCB.
  • Page 6 Test Mode List Over Temperature Sensor Resistance Value Chart Oven Error Code Recall program Error Code(s) can be stored in the PCB. There is a max of 5 error codes that can be stored. To recall the error codes, follow the procedures below: 1.
  • Page 7: Oven Temperature Calibration

    Test Mode List Cooktop Auto check program (FE-N300/500) 1. Hold down DUAL ON pad for 3 seconds. 2. Hold down Hi pad of Rear-Left burner for 3 seconds. 3. Auto check program for Cooktop part will start. 4. If Cooktop part has a problem, auto program will stop and display the corresponding error code Oven Temperature Calibration The temperature of the oven has been preset at the factory.
  • Page 8: Delay Timed Cooking

    Test Mode List Switching between 12-hour and 24-hour clock display To switch the clock display between 12-hour and 24-hour, follow the procedures below: 1. Hold down CLOCK and “0” key simultaneously for 3 seconds. The display will show the present mode (eg.
  • Page 9 Digital Appliances Division Third Edition Microwave Oven / OTR Error Code List Applied Models SMH1611, 1713, 1816, 1927 SMH2117 SMH3150 SMH4150 SMH5140, 5165 SMH6140, 6150, 6160, 6165 SMH7150, 7155, 7159, 7174, SMH7175, 7178, 7185, 7187 SMH8165, 8187 SMH9151, 9187, 9207 ME179KFETSR AMW8113 BMHC815...
  • Page 10: Keypad Error

    Microwave Ovens / OTRs Error Code List Error Code Numbering Rule 1. ERROR CODE NUMBERING RULE is applied to models that have been developed since January, 1, 2005. (But, GE or Customize models are excluded.) 2. All sensors and devices have their own number. ex) Gas Sensor = 1, Temp.
  • Page 11 Microwave Ovens / OTRs Error Code List Code Meaning Reason/Solution E-1* Gas Sensor Error Sensor open error. Check if there is an unplugged sensor, loose wire connector, or defective PCB. Replace the sensor E-11 Sensor Open if necessary. If error code appears when starting sensing cycle, replace the PCB main.
  • Page 12 Microwave Ovens / OTRs Error Code List Code Cause Reason/Solution E-3* Weight Sensor Error Sensor open error. Value of HEX is above “FF for 5 Seconds”. Sensor E-31 Check if there is an unplugged sensor, loose wire connector, Open or defective PCB. Sensor Sensor short error.
  • Page 13 Microwave Ovens / OTRs Error Code List Code Cause Reason/Solution E-5* EEPROM Error E-51 Open Open circuit, Check wire harness, PCB. Format E-53 Read/Write Error Error E-54 Reset Error Zero not to be set. E-6* Humidity Sensor Error Sensor Sensor open error. Check if there is an unplugged sensor, E-61 Open loose wire connector, or defective PCB.