Nortel Meridian/Succession CSE 1000 i2004 Instruction Manual
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Nortel Meridian/Succession CSE 1000 i2004 Instruction Manual

Internet telephone
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i2004 telephone display area ................................................................. 5
Telephony Options menu ........................................................................ 7
Services ................................................................................................ 8
Adjust volume........................................................................................ 9
Adjust Screen contrast.......................................................................... 11
Select a language ................................................................................ 11
Select Date/time format........................................................................ 12
Display diagnostics .............................................................................. 12
Enable Key click .................................................................................. 12
Choose Ring type................................................................................. 13
Enable Call timer ................................................................................. 13
Enable OnHook Default Path ................................................................ 14
Make a call while on-hook ................................................................... 16
Make a call while off-hook .................................................................. 16
Use Handsfree calling .......................................................................... 16
Use the Predial feature ......................................................................... 18
Use Auto Dial feature ........................................................................... 18
Activate Ring Again ............................................................................. 19
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  • Page 1: Table Of Contents

    Contents Meridian/Succession CSE 1000 i2004 Internet Telephone Meridian/Succession CSE 1000 i2004 Internet Telephone features.... 1 Your Telephone’s Controls Meridian/Succession CSE 1000 i2004 Internet Telephone display i2004 telephone display area ..............5 Install your Meridian/Succession CSE 1000 i2004 Internet Telephone Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone Telephony Options menu ................
  • Page 2 Contents Redial last number called ..............20 Use Speed Call ..................21 Make a System Speed Call ..............22 Use Hot Line ..................22 Make an Intercom call ................23 Answer a call While on an active call Place a call on hold ................25 Transfer a call..................
  • Page 3 Contents Additional Call Features Auto Dial Transfer Feature..............44 Use the Buzz signal................44 Use Call Page Connect to make an announcement ......... 45 Use Centrex/Exchange Switchhook Flash ..........45 Charge a call or Charge a Forced call........... 46 Use Enhanced Override Feature............48 Use Forced Camp-on feature ..............
  • Page 4 Contents Draft 0.01...

  • Page 5: Meridian/Succession Cse 1000 I2004 Internet Telephone

    Meridian/Succession CSE 1000 i2004 Internet Telephone features The Meridian/Succession CSE 1000 i2004 Internet Telephone features include: • six Programmable Line/Feature keys (Self-labeling) • four Soft Feature keys (Self-labeling) providing access to up to ten features •...

  • Page 6: Your Telephone's Controls

    Your Telephone’s Controls Your Telephone’s Controls Use the Volume Control Bar to control the volume of the Handset, Headset, Speaker, Ringer, and Handsfree features. Increase the volume by pressing the right side of the rocker bar. Lower it by pressing the left side.
  • Page 7 Your Telephone’s Controls Press the Hold Key, to put an active call on hold. Press the Line (DN) Key beside the flashing indicator, to return to the caller on hold. Speaker Key allows you to activate handsfree. The speaker LED indicator lights to indicate when handsfree is active.
  • Page 8 Your Telephone’s Controls • Date/Time Format • Display diagnostics • Key Click • Ring type • Call timer • OnHook Default Path Primary Directory Number (DN) key 2498 is the lower right-hand Line/Feature key located at the sides of the upper display area.

  • Page 9: Meridian/Succession Cse 1000 I2004 Internet Telephone Display

    Meridian/Succession CSE 1000 i2004 Internet T elephone display Meridian/Succession CSE 1000 i2004 Internet Telephone display This section summarizes the display features of the Meridian/Succession CSE 1000 i2004 Internet Telephone. The Idle display is shown in the figure below. i2004 telephone display area The i2004 telephone has two display areas.

  • Page 10: Install Your Meridian/Succession Cse 1000 I2004 Internet Telephone

    Install your Meridian/Succession CSE 1000 i2004 Internet Telephone Install your Meridian/Succession CSE 1000 i2004 Internet Telephone Connect the i2004 telephone components: Connect one end of the handset cord to the handset jack on the back of the telephone identified with a handset icon.

  • Page 11: Customize Your Meridian/Succession Cse 1000 I2004 Internet Telephone

    Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone The Services menu contains administration items that allow you, or the network administrator, to configure preferences for your telephone. To access the Services menu, press the Services key. The Services menu is displayed on your screen.

  • Page 12: Services

    Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone Services The Services key is your gateway to customizing certain characteristics of your telephone. After pressing the Services key, the screen display prompts you through the process, and keeps you informed on the status of the adjustable features.

  • Page 13: Adjust Volume

    Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone Adjust volume After you select Volume adjustment. . . from the Telephony Options menu, a list of adjustable items for your telephone model appears. To adjust the Ringer volume: 1. Select Ringer...
  • Page 14 Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone To adjust the Handsfree listen volume: Select Handsfree listen from the Handsfree listen Volume menu. Lower Press Lower to decrease the handsfree listen volume. Higher Press Higher to increase the handsfree listen volume.

  • Page 15: Adjust Screen Contrast

    Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select Contrast adjustment from the Telephony Options menu; From the Contrast...

  • Page 16: Select Date/Time Format

    Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone Select Date/time format There are twelve Date/time formats. Four formats are based on the 12 hour clock and eight are based on the 24 hour clock. After you select Date/time format. . . from the Telephony Options menu;...

  • Page 17: Choose Ring Type

    Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone Choose Ring type The Ring type option allows you to choose from among the various ringing sounds available for your telephone model. After you select Ring type. . . from the Telephony Options menu;...

  • Page 18: Enable Onhook Default Path

    Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone Enable OnHook Default Path The OnHook Default Path option selects the path the call is directed to when the set is on-hook. After you select the OnHook Default Path from the Telephony Options menu;...

  • Page 19: Meridian/Succession Cse 1000 I2004 Internet Telephone Call Features

    Meridian/Succession CSE 1000 i2004 Internet T elephone call Meridian/Succession CSE 1000 i2004 Internet Telephone call features Your network administrator assigns features to your Programmable Feature Keys. Whenever this guide describes a procedure that requires special codes, ask your network administrator for the codes.

  • Page 20: Make A Call While On-Hook

    Make a call Make a call while on-hook To make a call while on-hook, leave the handset in the cradle while you dial a number. To dial on-hook: 1. Press a Line (DN) Key. 2498 Dial the number when you receive dial tone.
  • Page 21 Make a call To mute a Handsfree call: 1. Press the Mute Key. The LED indicator flashes. 2. Press the Mute Key again to return to a two-way handsfree conversation. To switch from Handsfree to Handset mode: 1. Lift the handset to switch from handsfree to handset.

  • Page 22: Use The Predial Feature

    Make a call Connect headset or put headset on. To switch from handsfree to headset: Press the Headset Key. Use the Predial feature The Predial feature allows you to enter and preview a number, and make corrections before you dial the number. To use Predial: 1.

  • Page 23: Activate Ring Again

    Make a call To display the Auto Dial number: 1. Press the Display Key. Display 2. Press the configured Auto Dial Key. AutoDial The number appears on the display. Note: The system administrator must configure the Display Key feature. To store an Auto Dial number: 1.

  • Page 24: Redial Last Number Called

    Make a call When the number you want to reach is To call a Ring Again party when you receive notification: available, or the person has re-used their set, you hear the Ring Again tone. 1. Lift the handset, you receive dial tone. Note: If you used the Ring Again Activate FFC, the number is automatically dialed.

  • Page 25: Use Speed Call

    Make a call Use Speed Call The Speed Call feature allows you to automatically dial frequently called telephone numbers by entering a one, two, or three digit code (i.e. 0–999). See your system administrator to determine the capacity of your Speed Call list. A telephone designated as a Speed Call Controller can program or edit the Speed Call list.

  • Page 26: Make A System Speed Call

    Make a call Make a System Speed Call The System Speed Call feature allows you to dial Speed Call codes and override all restrictions while on the call. The System Speed Call feature is set up by your system administrator on the system. It is a speed dial number that is common to many users, therefore it is set up on the system not your desktop telephone.

  • Page 27: Make An Intercom Call

    Make a call Make an Intercom call Intercom feature connects a group of people together through an Intercom (InterCom) key. You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group. The intercom group must be set up by your system administrator.

  • Page 28: Answer A Call

    Answer a call Answer a call When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call: Lift the handset. Press the Handfree Button located on the left side of the handset. The Handsfree feature may not be available on your telephone.

  • Page 29: While On An Active Call

    While on an active call While on an active call This section describes features that you can use while on an active call. Place a call on hold Use the Hold feature when you are on the line with one party and a second call comes in on a second line.

  • Page 30: Use Timed Reminder Recall

    While on an active call To go back to the original call, if the transfer is incomplete: If the person you called is not available: 2498 Press the Line (DN) Key (next to the LCD indicator) to reconnect to the original call. Use Timed Reminder Recall The Timed Reminder Recall feature gives you a reminder tone when a call you transferred is not answered.

  • Page 31: Use Attendant Recall

    While on an active call Use Attendant Recall The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant. To contact the attendant while on a call: 1. Press the Attendant Recall Key while AttRecall...
  • Page 32 While on an active call 3. Press the Park Key. Park To park a call using the SPRE code or FFC: 1. Press the Transfer Key or the Trans Conf Conference Key. Dial Call Park FFC. 3. If you do not want the System Park DN or your own DN, Dial where you...

  • Page 33: Record A Calling Party Number

    While on an active call Record a Calling Party Number The Calling Party Number feature allows you to record a caller’s number or charge account number for accounting purposes while on an established call. To record a caller’s number for accounting purposes: 1.

  • Page 34: Trace A Malicious Call

    While on an active call Trace a Malicious call The Malicious Call Trace feature provides a way for you to trace nuisance calls within your system. To use Call Trace while you are on a call: Press the Call Trace Key.

  • Page 35: Incoming Calls

    Incoming calls Incoming calls This section describes features that you can use with incoming calls. Activate Automatic Answerback When the Automatic Answerback feature is active, your set automatically answers in handsfree mode after one ring. Note: When the Automatic Answerback feature is active, calls do not forward to your voice message service.

  • Page 36: Use Call Waiting

    Incoming calls Dial the pickup group number of the ringing telephone. Note 1: The network administrator assigns the group pickup numbers. To answer a call at a specific extension in any pickup group: 1. Lift the handset. 2. Press the DN Pickup Key, or enter the DNPickup...
  • Page 37 Incoming calls To return to your first telephone call: 1. Press the Hold Key if you want to put the second call on hold. Press the Goodbye Key to end the second call. 2. Press the Line (DN) Key associated 2498 with the first call.

  • Page 38: While You Are Away From Your Desk

    While you are away from your desk While you are away from your desk This section describes features that you may want to use when you are away from your desk. Use Call Forward The Call Forward feature allows you to direct your calls to ring at another Line (DN).

  • Page 39: Use Internal Call Forward

    While you are away from your desk Use Internal Call Forward Internal Call Forward allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian/Succession CSE 1000 still ring at your telephone. You cannot forward calls while your telephone is ringing. To forward your internal calls: 1.

  • Page 40: Use Remote Call Forward

    While you are away from your desk Use Remote Call Forward The Remote Call Forward feature allows you (from any telephone other than your own) to forward your calls to any telephone. To activate Remote Call Forward: 1. Lift the handset. 2.

  • Page 41: Secure Your Telephone

    While you are away from your desk Dial the Remote Call Forward Deactivate FFC. Dial your Station Control Password. Dial your DN. You get a dial tone before you dial your number. 6. Press the Key. £ £ Secure your telephone You can lock your telephone with a password so that no one can make calls from your office.
  • Page 42 While you are away from your desk Dial your Station Control Password. 4. If you perform this operation from a telephone other than your own, dial your DN, otherwise go to step five. 5. Press the Goodbye Key. To change your password (must be done from your telephone): 1.

  • Page 43: Talk With More Than One Person

    Talk with more than one person Talk with more than one person This chapter describes features that allow you to talk with more than one person at the same time. Use the Call Join feature The Call Join feature allows you to connect a call to your current active call. This creates a conference between the two callers and yourself.

  • Page 44: Use The Conferee Selectable Display And Disconnect Feature

    Talk with more than one person If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye Key. 2. Press the Line (DN) Key with the 2498 flashing icon to return to your original call Use the Conferee selectable display and disconnect feature You can view the list of active conferees by using the Conferee Selectable Display key and disconnect any party that has been added to the conference call.

  • Page 45: Use Group Call

    Talk with more than one person Note: If there are additional conferees to be disconnected, press the Conferee Selectable Display Key until the conferee (that is to be disconnected) is displayed on the screen. 3. Press the Goodbye Key. If configured, the Conference Count Display returns and is updated to reflect the revised total count of conferees.
  • Page 46 Talk with more than one person Note 1: If you are on a call and you receive three 10-second t ones, this is the notification of a group call on your current extension. Note 2: If you are on a call on another line on your telephone when a group call is made, you receive a long tone through the handset or speaker.

  • Page 47: Work Without Interruption

    Work without interruption Work without interruption This chapter describes features that provide you with uninterrupted work time. Activate Make Set Busy The Make Set Busy feature allows you to make your telephone appear busy to all callers. To activate Make Set Busy Press the Make Set Busy Key, or lift the...

  • Page 48: Additional Call Features

    Additional Call Features Additional Call Features Auto Dial Transfer Feature The Auto Dial Transfer feature allows you to use your Auto Dial Key to transmit digits to the central office after a Trunk Switchhook Flash. You must be on a central office/exchange (CO) trunk call from or to a CO which offers Centrex or exchange line-type features.

  • Page 49: Use Call Page Connect To Make An Announcement

    Additional Call Features Use Call Page Connect to make an announcement The Call Page Connect feature allows you to make an announcement over the page system. To make a page call, dial the page trunk access code. Note: When the Page Key is used on an attendant console, it overrides the telephones;...

  • Page 50: Charge A Call Or Charge A Forced Call

    Additional Call Features Charge a call or Charge a Forced call The Call Charge feature allows you to charge a call to a specific account. The Forced Charge feature allows you to charge long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1.
  • Page 51 Additional Call Features To charge a call to an account when you transfer a call: Transfer 1. Press the Key. The call is on Trans hold. 2. Press the Charge Key or dial Call Charge Detail Recording FFC. Dial the charge account number. dial 4.

  • Page 52: Use Enhanced Override Feature

    Additional Call Features Use Enhanced Override Feature The Enhanced Override feature allows you to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override when you make either a simple call or a consultation call (i.e., place a call on hold and call another party).

  • Page 53: Override A Busy Signal

    Additional Call Features To use Forced Camp-on: Dial a telephone number and receive a busy signal. 2. Press the Override Key, or enter the Override Override FFC, to initiate a Forced Camp-on. Note: The person you called hears a tone, and you hear ring/ringback signal or busy/engaged signal (depending on the options chosen).

  • Page 54: Use Privacy Release

    Additional Call Features The people on the call in progress receive a tone for approximately one second; the feature connects the three of you together. A short tone repeats every sixteen seconds. To end the connection: Press the Goodbye Key. Use Privacy Release The Privacy Release feature allows one or more people who share your DN to join your call.
  • Page 55 Additional Call Features Note 1: The person you paged uses any telephone to enter a Radio Paging Answer FFC, plus their own DN number. This action connects you and the person paged. Note 2: If your call goes unanswered for a preset time period, you receive a continuous high pitched tone then silence.

  • Page 56: Use Voice Call

    Additional Call Features 1. Lift the handset. Dial the Radio Page Answer FFC. You receive paging tone. Dial your own DN. You connect to the paging caller. If the caller has hung up, you will receive a steady high pitched (Number Unavailable) tone. Use Voice Call The Voice Call feature allows you to page another person or make an announcement through someone else’s telephone speaker.

  • Page 57: Hospitality Features

    Hospitality features Hospitality features These hospitality features are intended for hotel operations use. Set Automatic Wake-Up Although normally used as a hotel feature, the Automatic Wake-Up feature can be useful to business users who require a timed reminder call feature. From your telephone, you can program the Meridian/Succession CSE 1000 to automatically place a call to you at a predetermined time.
  • Page 58 Hospitality features To verify the time for the Automatic Wake-Up call: 1. Lift the handset. Dial the Automatic Wake-Up Verify FFC. Dial the Automatic Wake-Up time in a 24-hour time format (hh mm). If it is correct, you receive a confirmation tone.

  • Page 59: Activate Message Registration

    Hospitality features Activate Message Registration If your telephone is equipped with a display, you can read, change, or reset meters that log your hotel telephone calls using the Message Registration feature. To read meters: 1. Press the Message Registration Key. MsgReg Dial the room Directory Number (DN).

  • Page 60: Use Maid Identification

    Hospitality features Use Maid Identification The Maid Identification feature makes it easier to keep track of which maids clean which rooms. The maid enters the information from the telephone in each room. To enter cleaning status: 1. Press the Room Status Key.

  • Page 61: Display Room Status

    Hospitality features Display Room Status The Room Status feature lets you read the status of a room using the Display Module. To read the status of a room: 1. Press the Room Status Key. RoomStatus Dial the Directory Number ( DN) for the room.
  • Page 62 Hospitality features To change the status of a room: 1. Press the Room Status Key. RoomStatus Dial the Directory Number ( DN) for the room. The DN is displayed followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied...

  • Page 63: Meridian/Succession Cse 1000 Flexible Feature Codes (Ffcs)

    Meridian/Succession CSE 1000 Flexible Feature Codes (FFCs) Meridian/Succession CSE 1000 Flexible Feature Codes (FFCs) Call Detail Recording Make Set Busy Activate Charge Account Call Forward All Calls Make Set Busy Deactivate Activate Call Forward All Calls Malicious Call Trace Deactivate Call Forward All Calls Verify Override Internal Call Forward...
  • Page 64 Meridian/Succession CSE 1000 Flexible Feature Codes (FFCs)

  • Page 65: Terms You Should Know

    Terms you should know Terms you should know Attendant — A telephone operator in your organization. AutoDial — The user programs a frequently dialed telephone number on the AutoDial key for one touch dialing. Call party information — When your telephone rings, the display shows Call Party Name Display (CPND) information.
  • Page 66 Terms you should know Information display— Displays call activity, lists, prompts, and status of calls. On the i2004 telephone this information area is three lines by twenty-four characters. If the text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text.
  • Page 67 Terms you should know Status Messages — Displayed to inform the user of the important information. A right arrow appears if more than one Status Message is present. Examples of Status Messages include: Message Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring Again active, Ringer is OFF, and Line x Unavailable.
  • Page 68 Terms you should know...
  • Page 69 Index Direct Inward System Access Directory Attendant Directory Key Attendant Recall Directory Number Auto Dial Display 11, 19 Auto Dial Transfer Display Diagnostics 4, 12 Automatic Answerback Display incoming calls Automatic Wake-Up Display Key buzz signal Electronic Lock Call Charge Enhanced Override Feature Call Forward Expand...
  • Page 70 Index Inbox Override 3, 61 48, 49 Indicator status Information display Page Meet- me code Information line Paging tone Intercom call password change Internal Call Forward Phone Options 3, 7 Interrupted dial tone Predial Recall Primary Directory Number 4, 62 Join a call Privacy Release Private Line...
  • Page 71 Index Speaker Key Special dial tone Speed Call Speed Call, System Station Control Password 37, 38 Status Messages Switchhook System or Switch System Speed Call Telephony Options Terminal Network Admin Timed Reminder Recall Transfer a call User Interface Voice Call Volume adjustment Volume Control Bar...
  • Page 72 Index...

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