clare ClareVision User Manual
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Network Video Recorder
(NVR) User Manual
P a g e
1 | 53
Doc ID: 2021-05-2107-02

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Do you have a question about the ClareVision and is the answer not in the manual?

Questions and answers

Kathleen Patneaude
June 26, 2025

6 of my 7 cameras have this symbol thing a round circle that is not completely connected and it seems the camera is not streaming. How do I fix this?

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Summary of Contents for clare ClareVision

  • Page 1 Network Video Recorder (NVR) User Manual P a g e 1 | 53 Doc ID: 2021-05-2107-02...
  • Page 2 Safety Instructions This manual is intended to ensure that user can use the product properly without danger or any property loss. Please read it carefully and do not discard for future reference. Precaution measures are divided into “WARNINGS” and “CAUTIONS” as below: WARNING: Neglecting any of the warnings may cause serious injury.
  • Page 3: Table Of Contents

    Contents Chapter 1: Product Introduction ........................6 1.1 Product Manual ..........................6 1.2 Defaults ............................... 6 1.3 Product Features ..........................6 1.4 Function Features ..........................6 Local monitoring ........................... 7 Hard disk management ......................... 7 Video Record and Playback ........................7 User Management ..........................
  • Page 4 5.1 Configuration ............................ 22 5.1.1 Local Configuration ........................22 5.2 Channel ............................. 22 5.2.1 Camera ............................22 5.2.2 PoE Power Configuration ......................22 5.2.3 PoE Bonding Configuration ......................23 5.3 OSD ..............................23 5.4 Image..............................24 5.4 Privacy Mask ............................. 27 5.6 Channel Name ...........................
  • Page 5 7.4 Local Alarm ............................38 7.4.1 Alarm Input ..........................38 7.4.1 Alarm Output ..........................39 7.5 Normal Event ............................ 39 7.5.1 Motion Detection ........................39 7.5.2 Exception ............................ 41 7.5.3 Video Loss ..........................42 7.5.4 Buzzer ............................43 7.5 Smart Event ............................44 7.5.1 Human Body Detection ......................
  • Page 6: Chapter 1: Product Introduction

    Chapter 1: Product Introduction 1.1 Product Manual ClareVision NVRs provide local video streaming preview, multi-screen split display streaming, local real-time storage of video files, support for mouse shortcuts, and remote management and control. This manual will guide you through all NVR settings, options, and provide additional information on NVR operation.
  • Page 7: Local Monitoring

    Local monitoring Supports local VGA and HDMI output, with HD supporting up to 4K resolution output. • • Screen previews: 4-channel NVRs support 1/4 8-channel NVRs support 1/4/8 16-channel NVRs support 1/4/8/9/16 32-channel NVRs support 1/4/8/9/ 6/25/32 Adjustable preview channel position (drag them to the desired position using the mouse). •...
  • Page 8: Alarm And Exception Management

    Alarm and exception management Select models support multi-channel external alarm input and output. • • Support for video loss alarm, motion alarm, network disconnection alarm, IP conflict alarm, hard disk error, and no disk alarm. • Support our smart IPC face detection, Crossover, Regional intrusion, people stay, people gathering, and other intelligent detection access and linkage.
  • Page 9: Chapter 2: Nvr Appearance

    Displays network connection. USB2.0 Allows connection for mouse or USB memory stick backup. Table 2-1 2.2 Rear Panel Rear panel diagram for ClareVision NVRs Figure 2-3 Name Description HD Video Output Connects to HD display devices such as computer monitors...
  • Page 10: Mouse Input

    2.3 Mouse Input Operate the NVR using the mouse (left button, right button, and scroll wheel). Mouse actions Function 1. Selects an option Left click 2. Inserts the cursor to enter or modify the value of a parameter 3.Click the timeline during playback to switch the playback progress 1.
  • Page 11: Chapter 3: Connecting Nvr

    Chapter 3: Connecting NVR 3.1. Hard Disk Installation Disconnect power before installation. Use the NVR dedicated monitor hard drive recommended by the device manufacturer. Installation tools • A Phillips screwdriver 3.1.1 Hard disk installation The hard disk is installed is shown in Figure 3-1. To install the hard disk: 1.
  • Page 12 Figure 3-2 Devices with built-in PoE network ports support IPC plug-and-play functionality. When adding IP devices using the PoE network port plug-and-play method, make sure that the IP devices support PoE. P a g e 12 | 53...
  • Page 13: Chapter 4: Nvr Setup (Web)

    Using the IP Search Tool which can be downloaded from the Clare Help Center by following the ling HERE or from the resources tab on the SnapAV device page, you can search for the NVR on the Local Area Network (LAN) and display the IP, MAC address, version, port, and other information of the NVR, as shown in Figure 4-1: Use the IP Search Tool to discover all available online devices found on the network.
  • Page 14: Browser Login

    4.2 Browser Login Open a browser (for optimal experience and to view video playbacks in the browser, Internet Explorer is recommended) on your computer and enter the camera IP address in the web address bar. Enter “admin” for the username and the first six characters of the UUID for the password. Figure 4-2 IMPORTANT NOTES: The default administrator username is "admin".
  • Page 15: Forgot Password

    Figure 4-4 To change your password, follow these steps: 1. Enter the old password and enter the new password in the Password and Confirm Password fields. 2. Set security questions 1, 2, and 3, and enter the answers. 3. Click "key export" to save the key file to your computer. It is recommended to have the customer save this key file in their email or on their computer.
  • Page 16 Figure 4-6 4. Click "Re-login" to return to the login interface (as shown in Figure 4-7). Figure 4-7 Security Key verification 1. On the login interface, click "Forgot Password". 2. Select the verification method as "Security Key Verification" (as shown in Figure 4-8) and click "Import" to import the key file exported when the password is modified.
  • Page 17: Exiting Web Console

    Figure 4-9 4. Click "Re-login" to return to the login interface (as shown in Figure 4-10). Figure 4-10 IMPORTANT NOTE: When selecting "Security question validation", enter the correct answers to 2 questions to enter the "Set New Password" interface and proceed to the next step. When setting a new password, you must set at least 8 digits and contain both letters and numbers to set it successfully.
  • Page 18 Figure 4-11 IMPORTANT NOTE: After the NVR upgrades to a new version, you need to delete the original control, download, and then install the control again. WIN 7 could have problems regarding backup and recording. If so, check the Admin setting, procedure as follows: If the Active X cannot be loaded.
  • Page 19: Preview

    Figure 4-12 4.4 Preview After logging the live preview interface displays, Figure 4-13. Figure 4-13 P a g e 19 | 53...
  • Page 20 1. System Menu: Including Live View, Playback, Picture, Configuration, Help, Logout, and show login username. 2. Real-time Monitoring Channel: Open/Close Preview, record, and stream switching. Mark Specification Open/close corresponding preview channel. Start/stop recording, save video on local computer hard drive. Main/sub bit stream switching.
  • Page 21 4. Preview channel shortcut button: Mark Specification PTZ directional control PTZ self-test Zoom button Focus button Aperture control button The step size is mainly used for speed control. The larger the value, the faster the rotation speed. For example, the rotational speed of 7 is much larger than the rotational speed 1.
  • Page 22: Chapter 5: Configuration

    In the main interface, click Configuration → Camera → Camera to enter the add camera interface, Figure 5-14 and 5-15. Here you can add, edit, and delete devices as needed. Add: Assign ClareVision and ONVIF-compatible cameras to a channel. Manual Add: Manually input camera parameters and settings to assign to a channel.
  • Page 23: Poe Bonding Configuration

    Figure 5-16 5.2.3 PoE Bonding Configuration In the main interface, click Configuration → Camera → Add Camera → PoE Binding Configuration to enter the PoE Power Configuration interface. Here you can set each PoE port to bind with the desired camera. Figure 5-17. Figure 5-17 5.3 OSD In the main interface, and then click Configuration →...
  • Page 24: Image

    Figure 5-18 [Time] Turn on / off the preview interface time display. • [Text] Turn on / off the preview interface OSD text display. • • [Date Format] Set the preview interface to display the date format, default day / month / year, switchable month / day / year, and year / month / day options.
  • Page 25 [Image adjustment] You can manually set brightness, contrast, saturation, sharpness. The scope of valid values is from 0 to 255, you can drag the slider to set, and the default value is 128, as shown in Figure 5-20. Figure 5-20 [Exposure settings] The default is automatic exposure.
  • Page 26 [Fill Light] The fill light mode defaults to automatic with sensitivity set to 3. Filter time is 3 seconds, light mode is auto, Light Brightness is 100, as shown in Figure 5-23. When the fill mode is "Automatic", the device will turn on the fill light according to the actual environment.
  • Page 27: Privacy Mask

    [Image enhancement] Including flicker control, wide dynamic switch, HDR, as shown in Figure 5-26. Figure 5-26 Flicker control: The flash mode is selected according to the camera installation environment and the flicker standard. The default setting is NTSC (60HZ). Sensor linear WDR: The default is Shut Down (off). You can switch select: Automatic, Weak, Moderate, Strong, Super.
  • Page 28: Channel Name

    Figure 5-28 You can choose up to 3 privacy areas. Hold down the left mouse button and drag to select the area in the area. Region 1, Region 2, and Region 3 will show the corresponding coordinates, width, and height of the region. If you want to delete a region, uncheck the corresponding privacy checkbox.
  • Page 29: Chapter 6: Storage

    Chapter 6: Storage 6.1 Record 6.1.1 Record How to configure video settings: 1. Access the main interface, click Configuration → Storage → Record → Record to enter the recording setting interface, Figure 6-30. Figure 6-30 2. Set parameters using the table below. Parameter Description Select the channel number for setting the recording, and you...
  • Page 30: Encode

    Copy to. After setting the video for a certain day, click apply the settings of that day to other times. Click one of the set recording time periods, pop up the time Time period period setting, select the recording type, set the time period, setting and click Save to complete the setting.
  • Page 31: Cloud Storage

    Figure 6-33 6.2.2 Cloud Storage In the main interface, click Configuration → Storage → Storage Device → Cloud Storage to enter Cloud Storage and IPEYE setting interface, Figure 6-34. Here you could enable and set the function of Cloud Storage and IPEYE, the specific setting steps are consistent with the NVR local settings.
  • Page 32: Chapter 7: System

    Chapter 7: System 7.1 General 7.1.1 Device Settings In the main interface, click Configuration → System → General to enter the device setting interface, Figure 7-35. Here you could view and adjust language settings, record mode, record days, video standard, resolution, and other information.
  • Page 33: Dst

    Enable Set Date/Time Manually: Select the date and time manually, and then click Save, the system • automatically synchronizes with the manually set time. • Enable Synchronize with the computer: Click Save, the system automatically synchronizes the time to the computer that logs into the WEB page. Enable Receive Date/Time from NTP: Select the NTP server (or select a custom server, enter the •...
  • Page 34: Network

    Figure 7-38 7.2 Network 7.2.1 TCP/IP In the main interface, click Configuration → System → Network to enter the IP/Port setting interface, Figure 7-39. Here you can set the IP Address, Network Mask, Gateway, Port, DNS, and other network information. Figure 7-39 7.2.2 DDNS In the main interface, click Configuration →...
  • Page 35: E-Mail

    Figure 7-40 7.2.3 E-Mail In the main interface, click Configuration → System → Network → E-mail to enter the email setting interface, Figure 7-41. Here you can open and set the mail function. Figure 7-41 7.2.4 P2P In the main interface, click Configuration → System → Network → P2P to enter the P2P setting interface, Figure 7- 42.
  • Page 36: Ftp

    Figure 7-42 7.2.5 FTP In the main interface, click Configuration → System → Network → FTP to enter the FTP setting interface, Figure 7- 43. Here you can enable and set the FTP server function. Figure 7-43 7.2.6 UPNP In the main interface, click Configuration → System → Network → UPNP to enter the UPNP setting interface, Figure 7-44.
  • Page 37: Pppoe

    Figure 7-44 7.2.7 PPPOE In the main interface, click Configuration → System → Network → PPPOE to enter the PPPOE setting interface, Figure 7-45. Here you can enable and set the PPPOE function. Figure 7-45 7.2.8 Address Filter In the main interface, click Configuration → System → Network → Address Filter to enter the Address Filter setting interface, Figure 7-46.
  • Page 38: Local Alarm

    Figure 7-47 7.4 Local Alarm 7.4.1 Alarm Input In the main interface, click Configuration → System → Local Alarm → Alarm Input to enter the Alarm Input interface, Figure 7-48. Here you can set the alarm input of the device to the alarm of the external alarm device. P a g e 38 | 53...
  • Page 39: Alarm Output

    Figure 7-48 7.4.1 Alarm Output In the main interface, click Configuration → System → Local Alarm → Alarm Output to enter the Alarm Output interface, Figure 7-49. Here you can set the alarm output of the device to the alarm of the external alarm device. Figure 7-49 7.5 Normal Event 7.5.1 Motion Detection...
  • Page 40 Enable: Check to turn on/off motion detection alarm. Set Area: Select all areas by default, click to enter the area setting interface, set the range of the dynamic detection area, press and hold the left mouse button to select the alarm area. After selection, the alarm area is replaced by the red grid.
  • Page 41: Exception

    Figure 7-51 7.5.2 Exception In the main interface, click Configuration → System → Normal Event → Exception to enter the exception setting interface, Figure 6-33. Here you could set the alarm mode of abnormal events. When an abnormal event occurs during the operation of the NVR, the system executes the alarm linkage action.
  • Page 42: Video Loss

    Figure 7-52 Enable: Turn on event alert type. • • Screen Display: When an alarm occurs, the device pops up an alarm screen to show a warning. E-mail Notification: When an alarm occurs, the device sends an email as a warning. •...
  • Page 43: Buzzer

    Figure 7-53 Channel: Select the channel. • • Enable: Check to turn on/off video loss alarm. • Screen Display: When an alarm occurs, the device pops up an alarm screen to show a warning. E-mail Notification: When an alarm occurs, the device sends an email as a warning. •...
  • Page 44: Smart Event

    7.5 Smart Event Intelligent detection includes face detection, crossover detection, regional intrusion detection, people stay and people gathering detection. Smart events are only available on ClareVision Performance Series of cameras. 7.5.1 Human Body Detection In the main interface, click Configuration → System → Smart Event → Humanoid to enter the Face detection setting interface, Figure 7-55.
  • Page 45: Regional Intrusion

    1. Choose the channel, and then click Line Crossing to enter line crossing detection setting mode. 2. Add checkbox next to “Enable”. 3. Select Rule Setting, to set the rule of line crossing detection, the specific steps are shown as below: In the "Rules"...
  • Page 46: Loitering

    Figure 7-57 1. Select the channel to set the regional intrusion, and then click "Regional Intrusion" to enter regional intrusion setting mode. 2. Check “Enable” → Rule Setting to set the rule of regional intrusion. In the "Rules" drop-down list, select any rule as you need. b.
  • Page 47: People Gathering

    Figure 7-58 1. Select the channel you need to set the loitering, and then click "Loitering" to enter the loitering setting mode. 2. Check “Enable” → Rule Setting, to set the rule of loitering, the specific steps are shown as below: Loitering can set any 4 rules.
  • Page 48: Chapter 8: Maintenance

    Figure 7-59 1. Select the channel you need to set the people gathering, and then click people gathering to enter people gathering setting mode. 2. Check “Enable” → Rule Setting, to set the rule of loitering, the specific steps are shown as below: People gathering can set 4 rules, you can choose any rule.
  • Page 49: Log

    Figure 8-60 8.2 Log In the main interface, click Configuration → Maintain → Log to enter the log interface, Figure 8-61. Here you can search and clear the device logs. Figure 8-61 • Type: Select the type of log to find. •...
  • Page 50: Schedule Reboot

    Figure 8-62 1. Select browse and navigate to the location where the firmware update is saved on your computer. 2. Select the firmware and tap “Open”. 3. Click “Upgrade”, wait for the interface to finish loading the progress bar. The NVR will restart, completing the upgrade.
  • Page 51: Chapter 9: Video Playback

    3. Additional settings can be restored to default including camera and system settings. Chapter 9: Video Playback In the main interface, click Playback to enter the playback interface, Figure 9-65. Here you can view the equipment video, capture, download and other actions. Figure 8-65 Timeline: Displays the type of recording under the current conditions and the time period in which it is •...
  • Page 52: Chapter 9: Picture

    button, and then select the position to zoom in on the playback screen. Release the mouse, select the location screen is placed, and then click , the magnification screen is restored. Snapshot: When the video is played, click to capture the settings to the local configuration settings. •...
  • Page 53: Chapter 10: Nvr Maintenance And Best Practices

    Download: Select the picture, click Download, select the storage path, click OK, and then select the • picture to download to the specified folder. Figure 9-68 Chapter 10: NVR maintenance and best practices When NVR shutdowns, don’t turn off the power switch directly. Use the shutdown button of system to •...

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