Do you have a question about the HiRO GDO-12 and is the answer not in the manual?
Questions and answers
scott
March 11, 2025
new door one week old. door is jammed shut blue "close" button wont change, unable to pull manual release
3 comments:
scott
March 11, 2025
better photo of unit
Mr. Anderson
March 11, 2025
To fix a jammed ATA HiRO GDO-12 door with a stuck blue "close" button and manual release:
1. Disengage the Opener: Pull the manual release string handle down until you hear a click. This disengages the opener, allowing manual operation. 2. Check Drive Gear Movement: Move the drive forks from side to side by hand to ensure the drive gear rotates freely. 3. Re-Engage the Opener: Slide the opener back into position, ensuring the internal gear is pushed in fully without obstructing the door curtain. 4. Secure the Opener: Tighten the supplied nuts on the clamp assembly evenly to 40Nm torque. 5. Reset the System: Reconnect power but do not switch it on immediately. Secure the power cord away from moving parts. 6. Test Operation: If the blue "close" button remains stuck, try recoding the remote by following the transmitter coding procedure: - Press the MODE button to highlight the CODE LED. - Press the OPEN or CLOSE button until all indicator LEDs are on. - Hold the STOP/SET button to enter code set mode. - Press the transmitter button for 2 seconds, release, then repeat. - Release the STOP/SET button. 7. Check for Obstructions: Ensure nothing is blocking the door path that could be causing the jam. 8. Consult a Technician: If the issue persists, seek professional assistance.
This answer is automatically generated
scott
March 11, 2025
Mr. Anderson ..Thanks for rapid answer. I got it fixed.
Darrell Harris
February 6, 2025
Door is in open position. Press open and door starts to oclose beeps once and stops
1 comments:
Mr. Anderson
February 10, 2025
The ATA HiRO GDO-12 door beeps once and stops closing when the open button is pressed because the door is obstructed when closing. According to the manual, when the door encounters an obstruction while closing, the CLOSE LED flashes, and the door will stop moving.
Rolling door opener featuring triocode 128 technology (24 pages)
Summary of Contents for ATA HiRO GDO-12
Page 1
GDO-12 High Rolling Door Opener Instruction Manual Conforms to: 4008033 ANSI/CAN/UL325 (Instruction d’Installation) Tested to comply with Part 15 of the FCC Rules MODELS: GDO-12V1AM FOR LIGHT-DUTY COMMERCIAL DOOR USE ONLY Doc # 160417_02 Part # 87515 Released 22/02/21...
1. Safety Information Please read these important safety rules WARNING! It is vital for the safety of persons to follow all instructions. Failure to comply with the installation instructions and the safety warnings may result in serious personal injury and/or property and These safety alert...
3. System Specifications Technical Specifications GDO-12V1AM Input voltage 120V Frequency 60Hz Current (max): Maximum pull force 400N Type of door: Rolling Sheet Door Max curtain weight: 352 lbs Maximum door area (wind-lock): 236ft Maximum door area: 301ft Door must be well balanced and able to be operated by hand, as per warranty conditions and standard UL 325 Minimum sideroom ”...
5. Operator Safety & Security 5.1 Your Door CAN NOT be used by the opener when: MANUAL RELEASE a. There is a locking device installed. b. There is a power failure. 5.2 Your Door CAN be used when: WARNING! When operating the manual a.
6.1 Pre-Installation Requirements WARNING! It is vital for the safety of persons to follow all instructions. Failure to comply with the installation instructions and the safety warnings may result in serious personal injury and/or property and remote control opener damage. AVERTISSEMENT! pour la sécurité...
6.3 Fitting the Opener 6.3.1 Mounting The Opener a. Check the drive gear rotates freely, by pulling the string handle down (there will be a click) to disengage opener. Then move the forks from side to side by hand b. Slide the opener over the door axle and into the drum of the door (Fig.
6.5 Setting Speed and Limits 6.5.1 Set the Limit Positions and adjust drive speed: The Limit Positions can vary due to site conditions, such as uneven ground. When setting the Close limit, ensure the position is when the door makes first contact with the ground. Alternatively for the Open limit the position should be at the height of the garage opening.
6.7 Coding Transmitters TRANSMITTERS COMPLIANCE STATEMENT TRANSMITTERS COMPLY WITH ALL UNITED STATES AND CANADIAN LEGAL REQUIREMENTS AS OF THE DATE OF MANUFACTURE. TO COMPLY WITH FCC PART 15 AND OR RSS 210 INNOVATION, SCIENCE AND ECONOMIC DEVELOPMENT CANADA RULES, ADJUSTMENT OR MODIFICATIONS OF THIS RECEIVER AND / OR TRANSMITTER ARE PROHIBITED, EXCEPT FOR CHANGING THE CODE SETTING OR REPLACING THE BATTERY.
6.7 Coding Transmitters If a Remote Control Transmitter is already coded into the opener, additional Remote Control Transmitters can be coded without being in direct contact with the opener’s wall console unit. NOTE: Only the function of the existing Remote Control Transmitter button can be assigned to a new Remote Control Transmitter.
7.1 How to Use Your Operator For maximum efficiency of your operator, your garage door must be in good operating condition. An annual service of your garage door by door professional is recommended. CAUTION: Activate the operator only when the door is WARNING! This operator has a grounding type plug in full view, free of obstructions and with the operator and there are no user serviceable parts inside this...
7.4 Disposal of Batteries 7.4.1 Correct Disposal of Batteries: Button Batteries contain toxic materials and should never be disposed of in the trash WARNING! Button cell lithium batteries MUST have their battery terminals covered BEFORE placing them in the box for shipping.
9. Troubleshooting Symptom Possible cause Remedy The opener does not work Garage door in poor condition e.g. springs may Check the door’s operation - see monthly maintenance from the Remote Control be broken (Section 8) Transmitter The opener does not have power Plug a device of similar voltage (e.g.
Appendix C - LED Status Operation indicators The below table displays the status of the opener when LEDs are activated. LED Indicators Status CODE LED Flickers with transmitter activity or indicating transmitter may not be coded to the opener. Indicates the opener is in Limit Set Mode LIMIT LED SPANNER LED Indicates the opener is in Adjustment Mode...
Release the RED STOP/SET button. Transmitter to operate the door. f. Press the Remote Control Transmitter button to test. Automatic Technology America 3626 North Hall Street, Suite 610, Dallas, TX 75219, United States of America P: +1 800 934 9892 W: www.ata-america.com...
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Do you have a question about the HiRO GDO-12 and is the answer not in the manual?
Questions and answers
new door one week old. door is jammed shut blue "close" button wont change, unable to pull manual release
better photo of unit
To fix a jammed ATA HiRO GDO-12 door with a stuck blue "close" button and manual release:
1. Disengage the Opener: Pull the manual release string handle down until you hear a click. This disengages the opener, allowing manual operation.
2. Check Drive Gear Movement: Move the drive forks from side to side by hand to ensure the drive gear rotates freely.
3. Re-Engage the Opener: Slide the opener back into position, ensuring the internal gear is pushed in fully without obstructing the door curtain.
4. Secure the Opener: Tighten the supplied nuts on the clamp assembly evenly to 40Nm torque.
5. Reset the System: Reconnect power but do not switch it on immediately. Secure the power cord away from moving parts.
6. Test Operation: If the blue "close" button remains stuck, try recoding the remote by following the transmitter coding procedure:
- Press the MODE button to highlight the CODE LED.
- Press the OPEN or CLOSE button until all indicator LEDs are on.
- Hold the STOP/SET button to enter code set mode.
- Press the transmitter button for 2 seconds, release, then repeat.
- Release the STOP/SET button.
7. Check for Obstructions: Ensure nothing is blocking the door path that could be causing the jam.
8. Consult a Technician: If the issue persists, seek professional assistance.
This answer is automatically generated
Mr. Anderson ..Thanks for rapid answer. I got it fixed.
Door is in open position. Press open and door starts to oclose beeps once and stops
The ATA HiRO GDO-12 door beeps once and stops closing when the open button is pressed because the door is obstructed when closing. According to the manual, when the door encounters an obstruction while closing, the CLOSE LED flashes, and the door will stop moving.
This answer is automatically generated