Basic Troubleshooting; Warranty - ASTRO A40 Instruction Manual

Basic Troubleshooting

If the A40 Headset has no sound, check...
• If you are connected to a PC, are the microphone and audio jacks (pink
and green connectors) properly inserted? Make sure that the microphone
connector is plugged into the proper jack (usually pink in color). The
audio connector should also be connected to its corresponding jack
(usually green in color).
• If you are using a PC or other audio device, make sure that its volume
level is not set to minimum or muted.
If the microphone does not operate properly, check...
• If you are connected to a PC, are the microphone and audio jacks (pink
and green connectors) properly inserted? Make sure that the microphone
connector is plugged into the proper jack (usually pink in color). The
audio connector should also be connected to its corresponding jack
(usually green in color).
• Is the MUTE control on the Quick Disconnect turned off?
• Is the MICROPHONE BOOM properly inserted and seated? (Insert it
firmly into the socket until you feel it click into place).
• If you are using a PC, make sure that the microphone is enabled, and
that output level is not set to minimum or muted.
If sounds seem reversed while using the A40 Headset, check...
• Is the A40 Headset on backwards? If so:
• Step 1: Turn A40 Headset around so that your left ear is listening to the
can indicated with the 'L'.
• Step 2: Chuckle lightheartedly at self.
Support
If you have an issue and you need further help to resolve, please contact us
via the "Got A Question Form" at
P12 Basic Troubleshooting
http://www.astrogaming.com/support/

Warranty

All ASTRO Gaming products carry a one year warranty on parts and labor
from date of purchase. There is no need to register to obtain this warranty.
What is covered
All defective parts or faulty workmanship.
What is not covered
The warranty does not cover damage caused by accident, misuse, abuse,
neglect, lightning, power surges, other acts of nature/god(s), unauthorized
product modification or repairs, or failure to follow the instructions outlined
in this Setup Guide.
What we will do
We will repair or replace any defective parts within a reasonable amount of
time and free of charge at any time within the warranty period. After service,
we will ship your product back to you at our expense.
What we ask from you
You will be responsible for shipping or transportation charges to us. We rec-
ommend that you keep the original shipping materials, as it is important that
the product will not be damaged during shipping. ASTRO Gaming cannot be
responsible for damages incurred during shipping due to poor packing.
How to obtain ASTRO Gaming warranty service
If you have any questions about your warranty coverage, need help, or you
think you may need service, email the ASTRO Gaming Authorized Service
Center at: support@astrogaming.com. We will do everything we can to an-
swer your questions and resolve any issues within 24 hours.
Exclusive remedy
This Limited Warranty is fully transferable provided that the current owner fur-
nishes the original proof of purchase. THE MAXIMUM LIABILITY OF
ASTRO GAMING SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID
BY YOU FOR THE PRODUCT. IN NO EVENT SHALL ASTRO GAMING BE LIA-
BLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES.
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